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Business Profile

Online Retailer

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.38

Average of 145 Customer Reviews

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Review Details

  • Wendy R

    Date: 02/04/2023

    This has got to be the worse company ever, they scam people out of their money and keep giving the run around. Delivery keeps delaying with one excuse after another. DO NOT WASTE YOUR TIME AND MONEY. I have emailed them multiple times and it's the same run around..if this was legit they would return people's money back since it seems they can't handle much. Their advertisements need to be taken down as well. I did not want to add any stars but I must so they get a star as scammers.

  • Paul C.

    Date: 02/02/2023

    The only reason I gave them 1 star is because I couldn't leave a no star review. They are a scam company. They have sent me multiple emails telling me my product has shipped out and the ************ said they have only created a shipping label. Now, they will not even respond to my requests for correspondence. I have reported them to the better business burea for being a scam company.

  • Jonathon F

    Date: 01/31/2023

    Never buying from them again took my money and never got a confirmation number or nothing. Save yourself the time and money and go some place else

  • Carol G

    Date: 01/17/2023

    I love my sweatshirt.everything was perfect! My pets and the colors were right on??

  • Diane S

    Date: 01/08/2023

    Never received the item I ordered. Company lied multiple times about it was shipped even though the package wasnt received by *** until a week later, then subsequently lier again saying they were working closely with the carrier when the package was lost. I then had to wait an additional 15 days to ask for a replacement, then received attitude when 4 days after agreeing to a replacement, I followed up again asking for *** a status update. Terrible company, still no product 5 weeks later, no offer of a refund, no replacement has shipped.

    Trending Custom

    Date: 01/11/2023

    Dear *****,Please accept our sincerest apology for the delivery issue and we truly understand how it can be frustrating that your order hasn't arrived to you safely yet. We would like to take the opportunity to resolve your concerns and earn your continued trust. Weve checked your replacement and see that it is now in the production stage. We will update you once there is tracking information available. Your patience is very much appreciated at this time. If you have any other questions or concerns, please let us know. We are always here to assist you.Regards,Trending Custom

  • Elizabeth V.

    Date: 01/07/2023

    This company is horrible. The products are very poor quality. They also sent me the wrong ornaments clearly personalized for someone else. They have refused to give me my money back, putting me off with recurrent emails asking more questions and more information. I just want a refund!They ruined a Christmas surprise I had for my daughter and will not refund my $69 dollars.

    Trending Custom

    Date: 01/11/2023

    Hi *********,Thank you for taking the time to review us on BBB.We sincerely apologize if our services failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your order, weve seen that the refund request was successfully processed on our system. In case you have not received the amount back into your account, please feel free to contact us via ******************************** and we will investigate further.Rest assured that we always stand behind our products and services and we also have official policy for unexpected issues with all orders with us.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

  • Sherry R.

    Date: 01/07/2023

    I have ordered products from Trending Custom for myself as well as for gifts. The quality is nice for the price and shipping is usually very quick. And I plan to buy more in the future!

    Trending Custom

    Date: 01/11/2023

    Dear ******,Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you and we look forward to working with you again in the future!

  • Char D

    Date: 01/02/2023

    My experience was outstanding - literally in every way. From the quality of the product (I customized the door mat) to the superb customer service and delivery time. I very seldom write reviews, but conversely, Im most often influenced by reading the reviews of others before I buy a product. I felt very compelled (almost obligated) to write a review given how positive my experience was and give my endorsement of their product- Ill definitely be a returning customer - (trust when I say I never write reviews like this )

    Trending Custom

    Date: 01/11/2023

    Dear ****,Thanks for taking the time to share your feedback with us. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. We look forward to a future business with you soon.

  • JIMMY N

    Date: 12/27/2022

    To have so many customers complain about their items not being received, it tells you something. There is no way all these items can be lost in transit. Im positive this company is blaming the carrier for their mistakes. Although ** getting quick responses back regarding my item, it doesnt fix anything. My gift was never delivered. To offer me a replacement for something that is for Christmas, makes no sense. If I accept this replacement, that just means I have to wait another 2-3 weeks for it. Whats the point then? I should have believed the reviews. Huge disappointment. Now lets see if I can even get a **** refund

    Trending Custom

    Date: 01/11/2023

    Hi *****,Thank you for taking the time to review us on BBB.We sincerely apologize if our services failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your order, weve seen that the refund request was successfully processed on our system. In case you have not received the amount back into your account, please feel free to contact us via ******************************** and we will investigate further.Rest assured that we always stand behind our products and services and we also have official policy for unexpected issues with all orders with us.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

  • Jodie P.

    Date: 12/15/2022

    I do like the ornament. I just received it yesterday, and I entered a name wrong and will be reaching out to see if it can be returned and get a new one. I do have to add that for the price I paid, $50 something for 2 ornaments, they are cheaply made. They are faded, you think it would have a gloss finish to them. Not extremely happy with the product for the price.

    Trending Custom

    Date: 12/21/2022

    Hi *****,Thank you for taking the time to review us on BBB.We sincerely apologize if our product failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your issue, weve received your email and replied to you right after that. Please kindly check your inbox and let us know your decision so that we can do the next step right then.Rest assured that the issue will be fully resolved and we are sorry for your experience this time. Hopefully we will have more chances in the future to serve you better.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

Trending Custom is NOT a BBB Accredited Business.

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