Reviews

Review Details

• Review fromLisa S

  Date: 12/15/2022

  1 star
  One star for customer service. No phone number so you have to email and wait for days for a response. Then if you have a follow up questions you again wait for days to get another response. Very frustrating.

  Trending Custom

  Date: 12/21/2022

  Dear ****,Thank you for taking the time to review us.We sincerely apologize if our services failed to meet your expectations. We are sorry that our team is dealing with a huge number of request at the moment, leading to the late reply to your email. Rest assured that we're taking further steps to improve our productivity and bring a better shopping experience for our valued customer, especially during this peak season. Please accept our apologies and we do hope to have more chances to serve you with your order.We wish you a Merry Christmas!Regards,Trending Custom

• Review fromLaura J.

  Date: 12/14/2022

  5 stars
  Trending Customs is one of the best sites I found which personalize items. I ordered 2 grandparent ornaments and I actually made a mistake with the spelling of a nickname, and I STILL received my order on-time for Christmas. I would definitely recommend this company!!

  Trending Custom

  Date: 12/15/2022

  Dear *****,Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you and we look forward to working with you again in the future!

• Review fromMarissa P

  Date: 12/13/2022

  1 star
  I ordered three custom Christmas ornaments (names and likeness) for our sons/daughter's-in-law, and for my husband. Buyer beware - they look terrible!! So cheap and blurry and faded and very tiny. I am so disappointed. I have emailed to request a refund. I do not want any items from this company. They should be ashamed of themselves. Now we have to find something else this close to Christmas. Please do the right thing and refund my money.

  Trending Custom

  Date: 12/14/2022

  Hi *******,Thank you for taking the time to review us on BBB.We sincerely apologize if our product failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your email, weve received your request and replied to you right after that. Please allow a little more time for our team to process your request. We will notify you when the request is successfully handled. Rest assured that the issue has been fully resolved and we are sorry for your experience this time. Hopefully we will have more chances in the future to serve you better.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

  Marissa P

  Date: 12/17/2022

  The issue has not been resolved, I have not received confirmation of a refund. The long-winded reply here is just the runaround. Don't let them fool you. They have an F rating and hundreds of negative comments, which speaks for itself.

• Review fromC. C.

  Date: 12/12/2022

  1 star
  I ordered two personalized shirts, one I asked that the wording be changed and was so excited when I was told that they could do it. But I also asked if I ordered the s sweatshirts would they be here by the 9th to wear to a Christmas party. I asked several times, because I would be wasting almost 80 dollars if so, I knew they would have to change the shirt, so I wanted to make sure before I preceded. They said yes, between the 2 and the 8th. A few days before it would have had to ship out they sent me a message saying there was a delay on the two sweatshirts due to out of stocks. I asked again, if it was going to be late, to cancel, so that I would not be running around on the 8th looking for something to replace it. I also asked if it arrived after the 9th could I get a refund, because I would have no use for the shirts. They kept telling me to hold on it would only be a few more days, on the 2nd they created a label but it was mailed after the weekend and mailed on the 5th, they said they would do everything to get it here in time, that would mean a rush, but instead it was sent regular priority from Cali to ******* and in December. Its the 12th and I just got something saying it would be here on the 13th. They offered me a 20% discount and a coupon for a future purchase which will never happen. I usually dont complain, its just that I went over and over asking if it would be here, and was told over and over it would be. I would have preferred they offered to cancel it, instead of me waiting on a $80 purchase for a Christmas shirts that will never be wornespecially my husband. I think I would have been satisfied if they had just refunded my husbands shirt.

  Trending Custom

  Date: 12/14/2022

  HI ****,Thank you for taking the time to review us on BBB.We sincerely apologize if our product failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your email, weve received your request and replied to you right after that. Please allow a little more time for our team to process your request. We will notify you when the request is successfully handled. Rest assured that the issue has been fully resolved and we are sorry for your experience this time. Hopefully we will have more chances in the future to serve you better.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

  C. C.

  Date: 12/14/2022

  It could only be explained if I included every single email that went on during the whole transaction. I am just saying if anyone is in a rush for something this may not be the company. Patience only last so long, and I was wayyyyy past that point

• Review fromJesse G

  Date: 12/01/2022

  1 star
  One of the worst experiences of my life. Ordered two ornaments and was lost in transit. Was told numerous times by trending customs it would ship even after I talked with both the post office and *** and they said it had been stuck. One ornament got sent while the other was lost. Then customer service said to wait for the other one which I knew was lost and they finally said oh its lost we are sorry. Second one still has not arrived and no tracking Information has been updated and I have asked numerous times. This is not how you do business and take care of your customers.

  Trending Custom

  Date: 12/05/2022

  Hi *****,Thank you for taking the time to review us on BBB.We sincerely apologize if our services failed to meet your expectations. This is an unusual issue and we are trying our best to avoid the same problem in the future. Regarding your email, weve replied to you right after receiving it. Please allow a little more time for our team to process the replacement. We will notify you when the tracking is available. Rest assured that we always stand behind our products and services. The issue will be fully resolved soon and we are sorry for your experience this time. Hopefully we will have more chances in the future to serve you better.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

• Review fromMark

  Date: 11/22/2022

  1 star
  I ordered a Christmas Ornament and it looks like it came from the dollar store. I'm so disappointed. I contacted support and they refuse to give me a refund. They have great fake reviews on their website because they don't allow you to post a review on their site. They just show the fake reviews which are all good.

  Trending Custom

  Date: 11/28/2022

  Hi ****,Thank you for taking the time to review us on BBB.We sincerely apologize if our product failed to meet your expectations. Regarding your email, weve received your request and replied to you right after that. Please allow a little more time for our team to process your request. We will notify you when the request is successfully handled. Besides, we can fully confirm that all reviews on our website are from our valued customers and they are guaranteed by Shopify. In case you want to know detailed data about it, please contact us at ******************************** and we will provide more information about that.Hopefully we will have more chances in the future to serve you better.Thank you for your kind understanding and we wish you all the best!Regards,Trending Custom

• Review fromMaureen V

  Date: 11/22/2022

  1 star
  The ornament was far from what is advertised and what I expected. 20 dollars for a blurred image not worth the money!!! I wish I would have read the reviews before purchasing

  Trending Custom

  Date: 11/23/2022

  Dear *******,Thank you for taking the time to review us on BBB!We are sorry that the item failed to meet your expectations. This is an unusual issue that the ornament came to be so blurry. Weve sent you a reply about this problem and are waiting for your response so that we can find the best solution and give further assistance.Please kindly accept our apologies and hope to hear from you soon to solve the issue as soon as possible.All the best,Trending Custom

  Maureen V

  Date: 11/29/2022

  Thank you for your response. Initially I was disappointed with the size and quality of the item given the money I spent. Every year I buy a special ornament for me and my husband. My husband put up our tree and it stands out beautifully. It became my favorite ornament. My suggestion is that comes in better wrapping possibly a box and the graphics could be a little better for the price.

• Review fromMichelle V

  Date: 11/16/2022

  1 star
  Id ordered ******* and both times were late due to mail delay. It took a month to have it finally be deliver. You cant keep blaming the **** or send me discounted emails repeatedly and at one point receive a support email stating its out of our hands??!! No resolution was provided but asked to wait. You need to provide first class options especially on gifted items. I will not be ordering through you guys again and write a review about my experience. I was more stress then a work day. Improve your delivery time and take accountability. Not a happy customer. Good bye.

  Trending Custom

  Date: 11/20/2022

  Dear ********,We're terribly sorry that your package did not reach you as promptly as your expectations. This is an unusual issue and we experienced an unusually large number of orders, disrupting our normal delivery schedule. Rest assured that we're working tirelessly to upgrade our shipping process to fill your future orders in a timely manner. Once again, we apologize for any inconvenience this has caused and hope for another chance to serve you with our business. Our apologies once again for the unexpected problem and wish you all the best! Regards,Trending Custom

• Review froms. t.

  Date: 10/17/2022

  1 star
  I ordered one set of 2 coffee cups. They sent me 4 and billed me for 4. I reached out to the company and they refused to acknowledge their error. I have a receipt that shows 2 cups. Their customer service is terrible, Buyer beware!

  Trending Custom

  Date: 10/18/2022

  Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize for the confusion you have encountered. Kindly note that we only fulfill your order based on the information submitted on our system, and your order includes 2 x Set of 2 = 4 Mugs. However, we understand we should take responsibility for this unintentional mistake. After checking, we see that our agents are processing a refund on your order to make up for your experience this time. Rest assured that we will let our team know your feedback and we are trying our best to avoid the same problem happening again for your future orders. Please wait a bit more to see the amount back into your account. Should you have any questions, please feel free to contact us at ********************************* Our apologies once again for the unexpected problem and wish you all the best! Regards,Trending Custom

  s. t.

  Date: 10/18/2022

  Trending Custom has reached out to me and has mad an offer to compensate for the misunderstanding in the order. I appreciate their willingness to work with me. I will continue to be their customer. I thank them for their 100%!customer service.

• Review fromPatty K

  Date: 10/13/2022

  1 star
  Wow! Just received my order and all 3 shirts are horrible! The quality of the shirt is so cheap and the printing and the printing although accurate soaked into the shirt so instructions it looks faded and weathered already and the sizes are terrible I ordered a 2 ax and they're so small that if I wash them now shrink and I won't be able to wear them at all. I spent way too much money from this place and I want my money back this is ridiculous.

  Trending Custom

  Date: 10/17/2022

  Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize if our products failed to meet your expectations. Weve contacted you via your email and are open to send a free replacement to make the thing right for you. This sizing issue is unusual and we are trying our best to avoid the same problem happening again for your future orders. Please kindly get back to us and let us know your decision. Our apologies once again for your experience this time and look forward to hearing from you. Best Regards,Trending Custom

  Trending Custom

  Date: 10/17/2022

  Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize if our products failed to meet your expectations. Weve contacted you via your email and are open to send a free replacement to make the thing right for you. This sizing issue is unusual and we are trying our best to avoid the same problem happening again for your future orders. Please kindly get back to us and let us know your decision. Our apologies once again for your experience this time and look forward to hearing from you. Best Regards,Trending Custom