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Business Profile

Online Retailer

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.38

Average of 146 Customer Reviews

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Review Details

  • Ernest F

    Date: 02/22/2023

    Ordered gift for Valentines Day for my wife they said a label was created on the first of February with tracking number and still hasnt changed they sent me a email with excuse after excuse and will refund shipping. Big deal I dont want that I want the gift. Or a refund should have read the reviews so disappointed they shouldnt be in business

    Trending Custom

    Date: 02/25/2023

    Hi, Thank you for your review. I have double checked your case and I see that our agent has re-escalated your refund to our team and She will get back once having news from them. Please allow us a little time to work on your request. Once again, I sincerely apologize for the trouble with your order. I really appreciate your understanding for us until now. Sincerely, Trending Custom!

  • kevin g.

    Date: 02/21/2023

    Never received item. Was always shipping label created. Support has been terrible. Never offered a refund. Just a runaround. PayPal claims notified and will spread the word. Scam site

    Trending Custom

    Date: 02/23/2023

    Dear *****,Please accept our sincerest apology for the delivery issue and we truly understand how it can be frustrating that your order hasn't arrived to you yet. We would like to take the opportunity to resolve your concerns and earn your continued trust. Therefore, we expedited your order with the shipping carrier and the tracking link has been updated with the estimated delivery date. It would be really appreciated if you can send us the order number with your concern to our email at ******************************** with the title "Trustpilot_OrderID" so that we could assist you to find it as soon as possible.

  • Kevin Z

    Date: 02/20/2023

    Just like everyone else, this is a fucken scam. I detest companies like this! Ordered on the 31st, shipping label created but never got shipped then 3 days prior to valentines on Feb 11th i get an email my item got damaged on the way here and somehow they knew about it through the carrier facility, anyway said they would ship it out 3 days later. It's February 19th still haven't gotten anything. AVOID at all cost!

    Trending Custom

    Date: 02/23/2023

    Dear *****, Please accept our sincerest apology for the delivery issue and we truly understand how it can be frustrating that your order hasn't arrived to you safely yet. We would like to take the opportunity to resolve your concerns and earn your continued trust. Therefore, it would be really appreciated if you can send us the order number with your concern to our email at ******************************** with the title "Trustpilot_OrderID" so that we could offer your a refund as a sorry gift while you are waiting for your order to arrive.

  • Josh Y

    Date: 02/18/2023

    Horrible! They keep giving me the same run around! I called **** this morning and they said a label was made February 1st and they never got the package. This is bull! If this company was actually this "busy" you figured the whole company could retire by now! I should of read the reviews first. The customer service blows and I will definitely not stop till I get a refund! DO NOT ORDER FROM THIS COMPANY!

    Trending Custom

    Date: 02/23/2023

    Dear ****,Firstly, we apologize to you if the item didn't come up to your expectation. We see that our agent has replied to your ticket with an explanation along with the offer to tackle your issue, so please kindly check it and let us know your decision. You can also direct us at ******************************** with the title "Trustpilot_OrderID" so that we could send the explanation again.

  • Cediangelis D

    Date: 02/18/2023

    I wrote a review last week regarding my order. I want to tell you guys to be patient. My order arrived later than expected which is why I didnt give five starts. The product came out great. They need to improve their tracking info and shipping information.

    Trending Custom

    Date: 02/23/2023

    Dear ***********,We're totally delighted to hear that you loved our products. It's something we've worked hard on and we're pleased our efforts resonated with you.We also want to thank you for your suggestion for improvement. We've taken your thoughts to heart and we're planning on making some internal changes based on your feedback.

  • J. V.

    Date: 02/18/2023

    SCAM/FRAUD YOU NAME IT, THIS PEOPLE SHOULD BE IN JAIL.BEEN WAITING FOR MY PACKAGE FOREVER, THEY CREATE A SHIPPING LABEL TO MAKE TOU THINK YOUR PACKAGE WILL COME AT SOME POINT, BUT THAT NEVER HAPPENED. I WILL COME BACK AND FILLOW IF SOMETHING CHANGES.

    Trending Custom

    Date: 02/23/2023

    Dear ****, Firstly, we apologize to you if the item's delivery time didn't come up to your expectation. We have checked your order for the issue and expedited your order. To give you a better explanation along with an offer to tackle your issue, we have sent you an email so please kindly check it and let us know your decision. You can also direct us at ******************************** with the title "Trustpilot_OrderID" so that we could send the explanation again.

    J. V.

    Date: 02/23/2023

    Nothing has changed, part of the their games is to keep responding with offers and they can't deliver. I am still not received my order. I asked for a refund at least 5 times, still no solution, they keep offering discounts, ************ keep sending automated responses, but not making sure customers receive what they paid for, and not refunding any money. They are scam and should be in jail.

  • Mark A

    Date: 02/18/2023

    I ordered my anniversary gift from this company I put in my anniversary date 3 times and each time it changed by its self I thought I final got it and check out by the time I got my preview email and realized that the date was wrong again I connected them and they said that there was nothing that they could do but give me a 40% code to repurchase the item despite there 100% guarantee I'm not happy with this company and do recommend them to anyone

    Trending Custom

    Date: 02/23/2023

    Dear ****,Firstly, we apologize to you if the item didn't come up to your expectation. According to our shipping policy, we have to send to order information to the production house as soon as the order is successfully placed so that they can produce the order quickly for customers. Therefore, all changes needed to be submitted within 2 hours since the order time. On our website, we also have the "preview order" before submitting. We see that our agent has replied to your ticket with an explanation along with the offer to tackle your issue, so please kindly check it and let us know your decision. You can also direct us at ******************************** with the title "Trustpilot_OrderID" so that we could send the explanation again.

  • R. L.

    Date: 02/16/2023

    Terrible service. I ordered my valentines gift on 1/29/2023. I have tracked it every day since then and there is no movement on my gift. I received an email on 2/1/2023 stating a shipping label was created by *****awaiting item. Then on 2/7/2023 I received an email stating my item was on its way. However, when I look at the tracking number through **** it still states shipping label created by *****awaiting item. When I asked Custom Trending about the status of my gift the responded with, If your tracking has remained the same for a few days: no worries. During peak season, it can take up to **** business days for the shipping carriers to scan and update the online information. It has been 12 business days and there is still no updated to the tracking on ****. I will be sending another email to Custom Trending today to see what the status of my gift is. If I do not get a satisfactory response from them I will be disputing the charge.

    Trending Custom

    Date: 02/23/2023

    Dear *******,Firstly, we apologize to you if the item didn't come up to your expectation. We see that our agent has replied to your ticket with an explanation along with the offer to tackle your issue, so please kindly check it and let us know your decision. You can also direct us at ******************************** with the title "Trustpilot_OrderID" so that we could send the explanation again.

    R. L.

    Date: 02/24/2023

    I am adding more information to my original review. I emailed TrendingCustom again on 2/14/23. I received a reply on 2/16/23 stating, "We can confirm that the package has been in transit. The tracking information typically updates as soon as it reaches the next destination, and the shipping carrier also needs time to scan the package. Due to the high demand for shipping this season, the carrier cant be as efficient as they usually are, leading to delays in scanning and updating the information. Please allow **** business days (excluding weekends) for it to update." On 2/16/23 I went back to the **** tracking page again, and the tracking number still showed the shipping label has been created. **** awaiting item. On that same day, I emailed Trending Custom again to find out where my package was. I have not received a response back.I called and talked to a **** agent on 2/22/23 and the agent stated there was no package in transit and they only thing the **** has is a shipping label. 2/17/23 No response from TrendingCustom 2/18/23 No response from TrendingCustom 2/19/23 No response from TrendingCustom 2/20/23 No response from TrendingCustom 2/21/23 No response from TrendingCustom 2/22/23 No response from TrendingCustom 2/23/23 I received a text message from **** stating the item has arrived at the origin facility.2/23/23 I received another text from **** stating the item arrived Metro NY ******************* 2/23/23 I received another text from **** stating the item arrived ****** ** ******************* 2/24/23 I received yet another text from **** stating the item has an expected delivery on Friday February 24, 2023.The entire time I was talking to TrendingCustom they were stating the item was in transit and blaming the **** for the delay in updating the status of the tracking number, when the **** never had the item at all. This company deceived me by telling me it was in transit when it was not. The company was not upfront about the status of the item. If they had told me they were behind in production that would have been fine. I will never use this company again and will make sure none of my friends use it either.

  • Stephanie D

    Date: 02/15/2023

    I ordered back in January, received a shipping confirmation on Jan 30th. The shipping information never changed, basically a label was created but they never shipped it. I tried several times to reach out to the company and they would not respond. I ordered a Valentines Day gift from here with plenty of time according to their website for turn around time. This place is a total scam. I commented on their ******** page warning people and they responded to that comment and said orders are on their way. The number of people who are in the same situation as me according to BBB and the comments on ******** is crazy, they are ripping people off.

    Trending Custom

    Date: 02/23/2023

    Dear *********,Firstly, we apologize to you if the delivery time didn't come up to your expectation. We have checked your order for the issue and expedited it so that it could arrive in time. Upon checking, we see that your order has been delivered on February 18th. If you have not received your order, please direct us at ******************************** with the title "Trustpilot_OrderID" so that we could send the best solution.

  • Brad S

    Date: 02/14/2023

    **************** Lies and no product shipped. Stay away! You will not get your product. It was damaged in shipping. Like everyone else's.

    Trending Custom

    Date: 02/23/2023

    Dear ****,Please accept our sincerest apology for the delivery issue and we truly understand how it can be frustrating that your order hasn't arrived to you safely yet. We would like to take the opportunity to resolve your concerns and earn your continued trust. Therefore, it would be really appreciated if you can send us the order number with your concern to our email at ******************************** with the title "Trustpilot_OrderID" so that we could assist you to find it as soon as possible.

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