Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  
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  Consumer Cellular

  PO Box 45859 San Francisco, CA 94145-0859

Review Details

• Review fromJohnnie P

  Date: 02/15/2023

  1 star
  Why is the Company still allowed to do business. They are a rip off for Senior citizens. All they do is lie. ******************* needs to stop lying, he knows better with him being a Senior. He's a PAID lier. Something NEEDS to be done to stop all the lies. Consumer cellular is nothing but a rip off for Senior citizens.
  

  Consumer Cellular

  Date: 03/01/2023

  Hello *******************************,We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear that this is not what you have experienced. Consumer Cellular strives to be the most transparent wireless carrier.We would appreciate the opportunity to assist you and address your concerns. Our customer service department can be reached at ************, or you can chat with us online. Our chat team can be reached here: **************************************************** you,

• Review fromManuel R

  Date: 02/12/2023

  1 star
  I signed up with cc got 2 lines but I decided to cancel them because I was not getting the cell service when we traveled now 6 mounts later they are still trying to charge me for the service on my wife's phone that we cancelled also 6 months ago and they everyday they keep trying to charge me $138 even though i i contacted them and they said i owed them 3 for 3 months how does $20 a month add up to $138

• Review fromBlaine D

  Date: 02/10/2023

  5 stars
  Just wanted to give ******** from ******** a huge thank you she was wonderful. She answered the questions helped with the issue and was so pleasant. These are the kind of people that make me feel there still good people.
  

  Consumer Cellular

  Date: 03/02/2023

  Thank you for taking the time to let us know about your experience. We always want to know when one of our representatives makes a customer feel great and we will make sure ******** is recognized for this positive experience. Thank you for choosing Consumer Cellular, we look forward to working with you in the future!

• Review fromcatridgewizard

  Date: 02/08/2023

  1 star
  The worst cell phone company ever. Their customer support are idiots. They lie about everything. I was applying for service and they locked up my phone. Then told me I have to go to one of their stores to get help. There are no consumer cellular stores in my city. They said to go to ********* They have nothing to do with consumer cellular. They refused to fix the problem and they had me so stressed out that I had a bad seasure. And they laughed at me about it. They cost me ****** dollars. I had to go back to my previous cell phone carrier and buy a new phone and apply for a new account. This company should not be in business. Nothing but a big ripoff.

• Review fromJoseph G

  Date: 02/06/2023

  1 star
  This is a Completely misleading company. ******************* Brags about the plans and services which are nonexistent. According to consumer cellular advertising You can purchase a plan install the new Sim card at target. Upon several trips to target I have not met one person who knew any of these purported services. Upon the Malfunction of my iPhone which I am dependent, no one in customer service and when I said I chose to change services I needed a disconnect Deactivation PIN. I can only send the pin to the email on file which was incorrect. Yet they admitted they had sent email to me at the correct email address. Can you guide me through the site Which I have difficulty with navigation os their website, I was told I have no idea Ive never seen it. As such consumer cellular holds its customers hostage. In this day and age or cell phones for our survival Tool.Its stores all the numbers of your contacts critical information concerning your business its stores all of your appointments and has apps which are essential to manage your life. It is obscene to think thats the target audience or senior citizens while offering such inferior products and services. I truly regret switching consumer cellular Im a carrier that has been taking great care of me were over 6 years. Im looking forward to returning to the carrier which is offering a special for the replacement of my malfunctioning phone . But I have no idea how to pay the ****** so that I have no longer hostage by consumer cellular.Hey **************** do yourself a favor get off this horse its a loser.

• Review fromRita C

  Date: 02/04/2023

  5 stars
  I have been with Consumer Cellular for several years now! I have never had any problems with this company. I love the great service that I have received through the years!
  

  Consumer Cellular

  Date: 03/02/2023

  We appreciate you and your comment. Consumer Cellular prides itself on the relationship we build with our customers and hope to continue to work with you for several more years!

• Review fromJudy R

  Date: 02/03/2023

  5 stars
  Was surprised to see so many complaints here against CC. I switched from **** two years ago and all went flawlessly. I live in ****** and here they use **** towers so I get the same service I had from **** at less than half the cost. It was an easy setup for me (I am reasonably phone savvy) and all has worked perfectly. I am glad to have found CC to help reduce my phone service costs.

• Review fromLinda F.

  Date: 01/28/2023

  1 star
  As senior citizens and the price of everything going up my husband and I decided to scale back on our cell phone service.So we jumped thru hoops to get the required transfer info from ******* to consumer cellular. On our initial call the CC rep repeatedly told us our phones were compatible, after trying for 2hours with 4 other reps we were told we would need new phones. Our old numbers had been ported to CC but never activated. The rep said we'd be better off going to our original carrier but guess what CC wouldn't port our numbers back, next day we went to the local ******* store and by the ***** of God a person took her whole morning trying to help us.CC was rude and unbending wanting to send info to dead phones I think they hire very inexperienced people who are probably working for *****'s. Long story short had to pay transfer fee, get new phone numbers, loosing hours of time on phones with unknowledgeable reps. ***** people prey on senior citizens they don't give a ************* about you or your life or the trauma these long drawn out "hold" times impact you.Shame on them for the trouble they inflict and Shame on ******************* for endorsing them, now I turn the channel when that garbage comes on.BEWARE!!!

• Review fromRobert I

  Date: 01/28/2023

  1 star
  Bought 1st phone from Target.1/06/2023. Writing this 1/28/2023 ! Hours waiting and going through instructions to fix THEIR phone. Verve Snap. Replacement defective. No second replacement available phone from them.Supervisor threatened to charge me $60.00 if the second DEFECTIVE phone had even a scratch on it but wouldn't send me a new Verve. Even though it was past the return period and a replacement phone Target refunded my money and I bought the third Verve phone. The salesperson let me check it out before leaving. I brought my own battery with me in order to do it. No extra batteries or chargers are listed or sold by by CC. or Target. The phone says the warranty will only be honored if ZTE accessories are used. No part numbers or availability. You're on your own. All the companies in the cell phone business need regulation. All abuse every citizen. Unless you have enough to *** them there is no appeal. Competition non existent. If it hadn't have been for Target I would have had to go to rural **** without any phone. Where I'm lodging has no land line. Cell companies bought off the congress to be sure they are never regulated as the land lines were. The same people gutted land line service. Copper wires still work when there's a power outage because by law the companies had to have generators powerful enough to generate 40 W to send voice over copper. Now you're on your own unless you have your own power and a short wave transmitter.

• Review fromDiane H.

  Date: 01/27/2023

  1 star
  One star! on January 22nd and January 25th My Mom's consumer **************** just failed to notify her of incoming calls and doesnt ring. No vibration to alert her either. The setting isn't on airplane mode or placed in a do not disturb mode either. Neither two reps could get me over to tech repairs. Terrible (hold time) of 15 minutes on two different dates too. Canceling and hoping to get consumer cellular AVID model phone refund. They must send her a pre paid return box.