Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  
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  Consumer Cellular

  PO Box 45859 San Francisco, CA 94145-0859

Review Details

• Review fromTina R

  Date: 01/26/2023

  1 star
  BEWARE ! They boast of no contracts and 30 day risk free customer satisfaction guarantee but NOT SO if you purchase a phone from them. You will be LOCKED into a 6 mos contract AND return device ONLY within a 2 week period. Their standard rejection excuse is the phone has scratches and cannot be resold as new! When the phone was returned within 30 days and had normal wear and tear from that period. They had to give instructions in the rejection email how to turn the phone and in what kind of light or the scratches will be difficult to see !!! Then they should say Unless out of the box new NO RETURNS. And yes all this IS in fine print But what they advertise is NOT the case. Check out Better Business complaints on this company FIRST

• Review fromJames S

  Date: 01/22/2023

  1 star
  Consumers Cellular has turned to c*** Once a very good and reliable service and company , they have gone completely down the toilet. I just bought a new phone from this company, a ******** G5G, paid $329.00 for what was advertised as the 2023 model.. When it arrived, it was the 2022 model. I could have bought this model from them before Christmas for $279. on sale. First off, right out of the box, the phone was defective, it would not allow me to swipe in any direction, unless I tried a dozen times, then it would just go to some strange page. It was also extremely slow. When I contacted their support department, I told the lady about the phone being $50.00 cheaper a month ago, and that they had advertised the new ******** G5G (2023) now for $329 and the old ******** G5G for $329 the same price. I explained to her that I held off on buying the phone at the sale price to see if a new one would come out in 2023. According to my account web page, it did come out, it was advertised as G5G (2023). Their rep, insisted she could not find such a phone advertised, and could not find the phone on sale last month. Basically calling me a liar. I did not receive the phone I ordered, the phone I did receive is defective, and her solution was to have me play around with this defective phone trying to reset, back up information and god knows what else. This is a brand new phone, right out of the box. I would think , a good company would say "Box it up, send it back, we'll issue you a new phone immediately" I am handicapped and don't have the patience to play around with this nonsense. They are not the company they used to be.

• Review fromLorraine S

  Date: 01/18/2023

  2 stars
  Dear Consumer Cellular,We, like many, are Senior Citizens. We are trying to add $$ to our Paltry Retirement after being Taxed 38% on a Windfall of what we thought would be added to our Retirement Nest. Therefore, back in the dark ages of Computerized Paper bills, Companies never billed their Customers $5 per line or per month to receive a paper bill in the mail -- like you and apparently many other Mega billion $$ Corporations do now days.1.) That bit in your Contract about that you have the Right to Charge us whatever you wish at any time--that bit is Why we Senior Citizens Opt Out of the Automatic Payment method allowing you access to our Bank Account.2.) The Opt Out gives us the Option to also Make Your Corporation Accountable to us if we should have a problem with your Services or Your Billing; which access to our Bank Account auto pay every month, does not allow us that leverage.3.) It is costing us $60 Annually for you to send us a paper bill and it cost us $ **** + in **** Postage Stamps. That $6**** thanks to your Opt Out fee added to the postage. We need that $60/yr. added to our Retirement savings!4) We are sick and tired of being "Fee-d' to death by Corporations & other Entities whose Investors already have the top 1% of Income in the *** and to those entities who send us a bill without supplying the Service(s).5) As Senior Citizens we know there will come a day when we may not be able to afford Internet Access but will still need a phone. Are you planning to charge us a Fee because we don't have internet access to bank and pay you with?Seriously, get a grip on Reality and stop the Greed of charging a Fee for any opportunity you see!

• Review fromTimothy K.

  Date: 01/17/2023

  1 star
  14 day trial deadline. Defective phones, poor customer service, supervisor support no help. They don't care about your problems, unprofessional and disrespectful agents who cough, eat, chew gum, sneeze, and show no respect to the caller. Some c/s reps don't speak CLEAR ENGLISH. I've had a lot of problems with my new phone since the first day I got it, and they won't replace it until they do a 10 step process, so I have to have on/ off phone service until they get off their ***** and fix my phone. I thought this was a good idea because I am a senior on a fixed income, I was wrong. I will search for another provider. C/C , SUKS !!!!!

• Review fromTimothy B

  Date: 01/15/2023

  1 star
  My dad passed away in November. I called Consumer Cellular to cancel service shortly after, and not only are they charging me for the cellular service, but for a breach of contract for someone who passed away!!! Unbelievable that every other creditor wrote off the outstanding balance, and not only is Consumer Cellular asking for the balance, but charging another $100 in addition to that for breaking a contract of someone WHO DIED!!!

• Review fromCorbett A

  Date: 01/14/2023

  1 star
  I had two phone numbers with Consumer Cellular through 11/23/22, at which time I ported one number to another carrier and cancelled the other. On that same day (11/23/22) I received emails from Consumer Cellular, one for each number, stating, "We enjoyed having you as our customer, and would be delighted to serve you again if your needs change in the future."I pay my bills on time and in full. I continue to receive bills from Consumer Cellular. The bills are dated 01/01/23 and 02/01/23. When I called Consumer Cellular today to ask for refunds for these amounts, I was told the lines were still active and that I had not cancelled the service, despite having cancelled the service while speaking with a Consumer Cellular representative on 11/23/22 and having received "We enjoyed having you" emails on the same day. Today ***** told me the 02/01/23 charge will be waived, but that the 01/01/23 amount would be reduced by only $15.88. (The total for the 01/01/23 bill was $75.84.) Bottom line: I paid $59.96 for service I never received.I am currently with Spectrum and am paying much less for unlimited talk/text/data and have no issues with ***************** Getting this $59.96 back is a matter of principal. I have legal and ethical options to recover this amount and am hoping for a quick resolution. If I end up having to eat that among, at least I will be satisfied knowing I will never have anything to do with Consumer Cellular again.

• Review fromSam L

  Date: 01/13/2023

  5 stars
  Great Service for a Great price. I saved about 60% for two lines over **** for just one line. Same coverage area . Best choice I ever!

• Review fromIL

  Date: 01/09/2023

  1 star
  I am on my 2nd zmax Android with you in a 7 month time period! The first phone nobody could hear me! The talk to text spelled everything wrong all texting was messed up! Called CC AT LEAST 60 TIMES, EACH TIME WAS ON ***** GOR HOURS TRYING TO FIX THIS PROBLEM! 2ND ***** YOU GAVE ME SAME EXACT PROBLEMS! ON THE ***** WITH YOU HOLD TIME 3 HRS TALK AND CHAT 5 HRS TRYING TO FIX,NO AVAIL! TOLD ME I COULD PUT MY SIM CARD IN MY OLD **** G, TRIED THST DIDNT WORK,NOBODY TOLD ME THE **** G HAD TO BE BOUGHT BY CC SO ANOTHER 5 HOURS ON THE ***** WITH ****ROLA, CC, TRACK *****, THEY TOLD ME IT WOULD TAKE 5 MIN TO SET UP **** G WITH CC SIM CARD REAL EASY THEY SAID, WELL MY SIM IS BACK IN THIS S***** CC ***** THAT I CANT EVEN USE UESS ITS ON SPEAKER! YOUR *****S REALLY ARE HORRIBLE YOU SHOULD GET RID OF THEM ALL TOGETHER! IVE BEEN ON THE ***** WITH YOU I BELIEVE AT LEAST 75 HRS OR MORE, ,3 TO 5 HRS EVERYTIME AND STILL MY ***** WORKS HORRIBLE! I ACTUALLY STARTED SMOKING AGAIN BECAUSE I EAS SITTING ON THE ***** WITH YOU PEOPLE 5 HRS AT A TIME! I DID WHAT YOU TOLD ME WITH THE **** ***** AND NOTHING! SO NOW IM BACK TO THIS CRAPPY CC ANDROID! I WISH I NEVER BOUGHT IT! *** HAD NOTHING BUT HEADACHES WITH BOTH *****S EXACTLY THE SAME ***** JUST A DIFFERANT BOX! HORRIBLE HORRIBLE CELL *****! *********************

• Review fromDavid F

  Date: 12/29/2022

  1 star
  Is it possible to leave 1/2 a star? I received email indicating that new service had been activated on my account, but I had not requested nor received any new equipment. I contacted Consumer Cellular and was informed that new SIM cards had been activated on my account and I should check to make sure I still had phone service on my existing phone(s). One of the "new" SIM cards had been activated and knocked out service to my phone (I have 3 on the account). I advised the rep I was speaking with that I had not authorized any such change or new equipment and I wanted my original SIM restored. A fraud report was (according to the rep) entered and the "new" SIM was supposed to be deactivated and a request entered to reactivate my original SIM. I was informed that it would take 24 to 72 hours to have my service restored. That was last Friday and I still have not received any call indicating that my service is being restored. When I call in to try to expedite the process I am told I have to wait for them to call me, yet my SIM number is evidently not queued up to be restored. I am seriously considering switching all three of my lines to *********** if this is the kind of trouble I am going to have with Consumer Cellular.

• Review fromElena E.

  Date: 12/27/2022

  1 star
  Very rude stealing my from customers with me constant! And give you bad credit report for me when I decide to cancel my service with them !