Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,414 Customer Reviews
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Review fromNancy G
Date: 11/13/2023
5 starsExcellent service quick delivery and staff is very efficient, kind, & patient!!
Consumer Cellular
Date: 11/14/2023
Thank you for your feedback; we are happy your phone was delivered quickly, and you are enjoying your service; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.Review fromRobert T
Date: 11/13/2023
1 starThey need to remind every customer that they need to make sure they log in with password to their home wifi or they'll be paying for a lot more data.IT Shouldn't BE A GIVEN THAT EVERYONE KNOWS AND REALIZES THIS. To simply remind you , should be part of the protocol..Consumer Cellular
Date: 11/14/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromLinda B
Date: 11/12/2023
4 starsIt went well but needed to call and to get synced with Consumer Cellular to actually use phone.He figured out how to link with my w-fiConsumer Cellular
Date: 11/13/2023
Our U.S. Based customer support is always here to help; thank you for your feedback!?Review fromMary T
Date: 11/12/2023
5 starsSo far Consumer Cellular has been great. Fast delivery, great phone selection, great pricing, and excellent customer service.Consumer Cellular
Date: 11/13/2023
Thank you for your feedback; we look forward to assisting you for many years to come!Review fromDaryl D
Date: 11/12/2023
5 starsTimely and Accurate. Easy to order on line. Very happy with thisConsumer Cellular
Date: 11/13/2023
We're happy to hear you had such a smooth process! Welcome!Review fromKevin K
Date: 11/11/2023
5 starsArrived on time easy delivery . Product is the correct oneConsumer Cellular
Date: 11/13/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromBruce H
Date: 11/11/2023
5 starsNo comment as of right now haven't had it long enough to make an informed decision about the serviceConsumer Cellular
Date: 11/13/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromGerald G
Date: 11/10/2023
4 starsThe phone once I got it working is great. After a failed on line activation and disconnection of my old phone it took several phone calls to customer support to figure out my new phone was sent without a SIM card. I was then sent to ******************************* to receive help from the Consumer Cellular representative on duty there. When we arrived at 5:30pm there was note stating the agent was on break and would be back shortly. When the department closed at 7pm the agent never returned so we bought a SIM card and took it home. Two days after getting my new Galaxy 23 and another hour plus on the phone with customer support I finally had a working phone.The new Galaxy 23 seems to be a fantastic upgrade to my old Galaxy 10. The customer support team was kind and once the problem was solved very helpful. I just wished someone had figured sooner about the missing SIM card.Consumer Cellular
Date: 11/11/2023
Thank you for taking the time to let us know about your experience. We apologize if the phone shipped without a SIM card, but are happy to hear you are enjoying your new phone!Consumer Cellular
Date: 11/13/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromMARKGETTA J
Date: 11/10/2023
5 starsDelivery was quick and set up was relatively simple. I am enjoying my new purchase. MJLConsumer Cellular
Date: 11/11/2023
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromRoger G
Date: 11/10/2023
2 starsService is pretty good, but my brother in ******** and I have had a PARTICULARLY BAD EXPERIENCE with a CUSTOMER SERVICE REPRESENTATIVE based in ******* named *****. She is VERY RUDE and was UNNCESSARILY IMPATIENT with my brother, who I designated to be an authorized agent on the account because the phone and account I purchased is for my elderly mother in the Bronx **, and he lives in Brooklyn, **. I am sorry I have to leave a bad review for Consumer Cellular because of this one bad apple in an otherwise good company with good representatives who I have had the pleasure of dealing with, but since I don't know how to get a hold of the corporate headquarters to submit my complaint, I'm submitting it here in the hope it WILL GET CONSUMER CELLULAR CORPORATE HEADQUARTERS ATTENTION, AND THEY WILL HAVE A HEART-TO-HEART TALK WITH REPRESENTATIVE ***** FROM ******* ABOUT HER LACK OF CUSTOMER SERVICE SKILLS!Consumer Cellular
Date: 11/13/2023
Thank you for your message. We did forward your comments and you have been heard. I do apologize for the frustration.
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