Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,437 Customer Reviews
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Review fromDavid S
Date: 11/21/2023
2 starsNever called me back to set up phone service, now I am injured.Review fromJohn E
Date: 11/21/2023
4 starsI am a new customer and overall the service has been working very well. I do have a suggestion; The directions for switching from one service to Consumer Cellular could be tweaked to better reflect what one actually needs to do in order to make the switch. If there was anything that made the process hard was that. Consumer's website is very vague in that area.
Consumer Cellular
Date: 11/22/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromDonald S
Date: 11/21/2023
5 starsThis is actually my wifes new phone and she loves it. It was very easy to set up. Previously we were with Company V and always felt like they were doing us a favor by letting us be a user of their less-than-stellar service. Consumer has treated us like friends for several years and their all in-country service is a gigantic bonus.Consumer Cellular
Date: 11/22/2023
We are happy to hear that your wife is enjoying her new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromBecky M
Date: 11/21/2023
5 starsI received my new phone and I love it thank youConsumer Cellular
Date: 11/22/2023
We are happy you are enjoying your phone; thank you for your feedback!Review fromWayne R
Date: 11/21/2023
1 starReasonably good service unless you exceed some unspecified data limit on their unlimited plan. Cellular data is deactivated, without warning, except for an after-the-fact text message claiming that service was suspended for your protection. The customer service rep that I contacted claimed that I still had cellular data access, but that it would be extremely slow. Not true as none of the apps on my phone currently work.Consumer Cellular
Date: 11/22/2023
Thanks for your message. We are sorry to hear you have encountered frustration with your data. With unlimited data plans, data speed is reduced once a customer has used a preset amount of data, which is standard for carriers nationwide. This practice helps to optimize overall network performance and maintain a quality service experience for as many customers as possible.
To protect our customers from unexpected or extreme charges, and assist us in identifying fraud, if any line of service exceeds 10GB, **** texts/minutes, in a three day window, the service or feature will automatically be suspended. We understand this can be inconvenient, however,we are unable to turn off this feature as it is a protection to our customers.Customers can log into their online account and reinstate the feature, however,If the high level of usage continues, the service will continue to be interrupted.Review fromThomas C
Date: 11/21/2023
3 starsUsing **** is a real pain. They don't deliver to my home but to a postal box 1.2 miles away. Because they don't leave packages that need to be signed for. Then I have to drive ***************************************************************************** receiving. I think CC should at very least consider using *** who does deliver to my remote address and is better equipped for better timely service.Consumer Cellular
Date: 11/22/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with shipping options. We will forward your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromThomas S
Date: 11/21/2023
4 starsThe phones arrived quickly and were well packaged. There was one problem which was resolved quickly by customer support.Consumer Cellular
Date: 11/22/2023
Thank you for your feedback; we are happy your phone was delivered quickly and that we were able to resolve your issue. Our U.S.Based customer support is always happy to help! Have a wonderful day!Review fromNorma C
Date: 11/20/2023
5 starsFantastic choices, pricing, clear concise information on products/services offered and expeditious deliveryConsumer Cellular
Date: 11/21/2023
Thank you for your feedback; we are happy your phone was delivered quickly and you are enjoying your service. We look forward to providing service to you for many years to come!Consumer Cellular
Date: 11/22/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromTre D
Date: 11/20/2023
1 starI cancelled my account at the end of August, it is now November and I am still being charged.Consumer Cellular
Date: 11/21/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. When an account is closed, there is always a final bill for service through the cancellation date. Please contact our U.S-based customer service at the number above and we will be happy to review your billing with you.Review fromRay J
Date: 11/20/2023
5 starsThe phone arrived as early as promised and the instructions that came with it made the setup a breeze. We did have to contact **************** with regard to carrying over my old number to the new phone. That, too, was a piece of cake. It's important to convey the outstanding support we received. The ** rep. answered every question and even offered a few extra suggestions that made this transition so much easier. What a nice young man! The bottom line is that our introduction to Consumer Cellular was very positive and gives me confidence that we will work together very well in the future.Consumer Cellular
Date: 11/21/2023
Thank you for taking the time to let us know about your experience. We are pleased to hear that you are enjoying your service and the transition to Consumer Cellular was smooth. We look forward to providing service to you for many years to come!
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