Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,437 Customer Reviews
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Review fromConnie G
Date: 11/24/2023
2 stars**************** wasn't that great. Said take to ******* or target for help.
Consumer Cellular
Date: 11/25/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromNed B
Date: 11/24/2023
4 starsOrdered new phone on Saturday. Paid for express mail and the phone arrived Monday morning. Can't beat that. Setup instructions weren't very good and customer support's assistance was to tell me to follow the instructions. Finally muddled my way through it and the phone is up and running.Consumer Cellular
Date: 11/25/2023
Thank you for your feedback; we are happy your phone was delivered quickly. Our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromRebecca M
Date: 11/24/2023
5 starsI love my new phone. It arrived quickly. The new esim made things so easy.Consumer Cellular
Date: 11/25/2023
We are pleased to hear the phone was received quickly and the device set up was easy. As always, our U.S. based customer support is here to help.Review fromBradley T
Date: 11/24/2023
5 starsRapid and accurate response. My new phone arrived in three days and its is perfect!Consumer Cellular
Date: 11/25/2023
Thank you for your feedback; we are happy your phone was delivered quickly and that you are enjoying your new phone. We look forward to providing service to you for many years to come!Review fromRobert C
Date: 11/24/2023
5 starsReceived my new phone quickly and set up took only a few minutes. Thanks for the quick shipping and great service!Review fromDenise S
Date: 11/24/2023
4 starsSo far good I will let you know. As time goes onConsumer Cellular
Date: 11/25/2023
We are happy to hear that you are enjoying your service. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromLydia C
Date: 11/24/2023
2 starsI paid my iphone in full and account paid in full. I have an email from the company showing all balances on my account are paid in full and yet base on my bank account I was charge another $19.63. I dont mind that charges but my most concern is to have the company unlock my iphone. I am in *************** right now and need my iphone unlock so I will have something to use in case of emergency. I requested my daughter to call Consumer Cellular to follw my request, but was told I have to call them my self. I did travel almost three house to my sister house so I can use her US line. Unfortunately what I got was just busy signal. I try to go to their web site, but my access was denied. I sent an email to unlock my phone, got a message that the said email is not being monitored. I requested to unlock my phone when I paid in full my account so I can reach my relatives in case of emergency. One time I have car problem since my phone is not in service (E sim not going thru, phone still LOCK, I have to walk a long way just to use a public line. Please I been a loyal customer for more or less 10 years. Wants to know whats holding you up!Consumer Cellular
Date: 11/25/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. When an account is closed, there is always a final bill for service through the cancellation date. All of our devices are locked to our service upon purchase by default, and that is the industry standard. To ensure the security of our customers' information, only the account holder and secondary user are allowed access to an account. For assistance unlocking the device, please contact our U.S. based customer service at the number above.Review fromDiana M
Date: 11/24/2023
5 starsGreat service, timely and easy to upgrade phone. Love Consumer Celluar!Consumer Cellular
Date: 11/25/2023
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromDavid M
Date: 11/23/2023
5 starsDelivery was on time and everything was as expected. Their service team is excellent. I called with a question and they were very knowledgeable, professional, and courteous. Overall we are very pleased with the service and the plans.Consumer Cellular
Date: 11/25/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromMark G
Date: 11/23/2023
5 starsOn time and exactly what I ordered THANKS Im loving my CC service and coverage and PRICINGConsumer Cellular
Date: 11/25/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!
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