Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,446 Customer Reviews
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Review fromClint H
Date: 01/04/2024
1 star3 strikes, youre out. 3 junk phones, in a short time. Switching to ******** Started the process to switch to ******** and keeping the number from CC, on December 28,2023. Today is ******* 4,2024. Consumer Cellular is stating different reasons of why this process is taking so long. In reality it shouldnt take more than 1 day. Usually, only 4 hours. Now were entering another billing period, you must *************** up to date, to keep the number and have it ported. The new phone with ******* is for my elderly mother. This is a stressful situation for her. We are in the 8th day of this.
Consumer Cellular
Date: 01/05/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our **** based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromMichael F
Date: 01/04/2024
4 starsThe old one was junk. The new one was very time consuming and frustrating to activate. I'm glad I hung in there and got it working. No problems so far.Consumer Cellular
Date: 01/05/2024
We are happy to hear that you are enjoying your new phone. Our **-based customer service is always happy to assist. Thank you for your feedback!Review fromDiana L
Date: 01/03/2024
1 starConsumer Cellular is not to be trusted and is not Consumer friendly.I have been a customer for years. I never signed up for e-bill or auto pay. Received my monthly statement and their is now a $5 charge for opt out e-bill/auto pay.I called and asked was told for new customers that is a charge. Explained I have been a customer for years and was never charged. Was told "well I guess the system just caught up with you" WHAT???? I asked did an email or text or letter or call was sent to me regarding this and was told No.This is ridiculous and non-notification to a customer is just what a company who doesn't care about their customers and is trying to get whatever they can behind the backs of the consumer.Time to shop around for a new carrier.Consumer Cellular
Date: 01/04/2024
Thank you for taking the time to let us know about your experience. We understand the fee can be frustrating, however, Consumer Cellular is committed to being a green company. As such, we recently implemented some changes to match current industry standards, including a $5.00 fee for our customers who prefer a paper invoice and processing payments on their own. Eliminating paper invoices and payments is just one of the ways in which we are committed to helping the environment. We are sorry to hear of the frustration you encountered with the convenience fee and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Consumer Cellular
Date: 01/04/2024
Thank you for taking the time to let us know about your experience. We understand the fee can be frustrating, however, Consumer Cellular is committed to being a green company. As such, we recently implemented some changes to match current industry standards, including a $5.00 fee for our customers who prefer a paper invoice and processing payments on their own. Eliminating paper invoices and payments is just one of the ways in which we are committed to helping the environment. We are sorry to hear of the frustration you encountered with the convenience fee and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Consumer Cellular
Date: 01/04/2024
Thank you for taking the time to let us know about your experience. We understand the fee can be frustrating, however, Consumer Cellular is committed to being a green company. As such, we recently implemented some changes to match current industry standards, including a $5.00 fee for our customers who prefer a paper invoice and processing payments on their own. Eliminating paper invoices and payments is just one of the ways in which we are committed to helping the environment. We are sorry to hear of the frustration you encountered with the convenience fee and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromSara V
Date: 01/03/2024
5 starsConsumer Cellular has made the process of switching phones simpler than I ever thought. I love the ease of use of your products, plans, etc. Keep it up!Consumer Cellular
Date: 01/04/2024
We're happy to hear you had such a smooth process! Welcome!Review fromBobby S
Date: 01/03/2024
5 starsAwesome service and awesome product. Thank you for your help.Consumer Cellular
Date: 01/04/2024
Thank you for your feedback; our **-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromJohn A
Date: 01/03/2024
5 starsQuick and easy to ser up. Delivery was quick and customer service **** helpful.Consumer Cellular
Date: 01/04/2024
Thank you for your feedback; our **-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromStanley M
Date: 01/03/2024
4 starsI received my new phone, and it is working. That is all I need to say.Consumer Cellular
Date: 01/04/2024
Thank you for taking the time to let us know about your experience.Review fromClarence C
Date: 01/03/2024
1 starMy friend has Consumer Cellular and signal is terrible. By running an internet data speed test with her phone I found that she is assigned to ****** system. Her phone is nearly impossible to reach, and voice quality ranges from erratic to unintelligible, depending on the time of day. I have a different VOIP cell phone using ********** system and have no problems in her home. I would be interested to find out if Consumers Cellular offers a different sim card for ******** because she needs something different.Consumer Cellular
Date: 01/04/2024
Thank you for taking the time to let us know about your experience. We partner with AT&T to give coverage to our customers and provide coverage to over 98% of the populated *************. We are sorry to hear of your friend's frustration with coverage. Often,resetting the network settings on the phone will assist with coverage problems.Please reach out to us at the number above, we would like to assist with this process.Review fromMary H
Date: 01/02/2024
1 starConsumer Cellular started out by quoting a monthly bill under $30 a month. Each month bill went up. I was told that Consumer Cellular arbitrarily raises your bill depending on amount of data used. This was never told to me. They advertise helping seniors but I believe company to be a rip off and underhanded. BewareConsumer Cellular
Date: 01/03/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with your bill, and our ****-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Consumer Cellular
Date: 01/05/2024
Thank you for your feedback. We are sorry you are not happy with your monthly fees. Please contact our **** based customer service at the number above and we will be happy to assist with confirming your are on the best plan for your usage needs.Review fromALAN K
Date: 01/02/2024
2 starsThe ** code scans weren't working. Extremely frustratiing! Even with the help of tech support it took three days to transfer over my phone numbers. I just hope there are not anymore bumps along the way.Consumer Cellular
Date: 01/03/2024
Thank you for taking the time to let us know about your experience. We apologize for the frustration when transferring your numbers. This is definitely not the experience we want our customers to have,and we will be addressing this issue internally.
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