Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,446 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDeborah S
Date: 01/07/2024
4 starsI finally got it, but I haven't activated it yet, my reception at home is not good.
Consumer Cellular
Date: 01/09/2024
Thank you for taking the time to let us know about your experience. Please contact our U.S.-based customer service and we will be happy to assist you.Review fromSusan D
Date: 01/07/2024
5 starsMy new phone arrived a day earlier than expected! Not a problem transferring from old phone to new. Love it!Consumer Cellular
Date: 01/11/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromMichael A
Date: 01/07/2024
5 starsI phoned for assistance in activating my phone. The tech was very helpful, patient and knowledgeable. I am so grateful I spoke with her and we got the phone up and running! I have had service with Consumer Cellular for almost 5 years and I am completely satisfied,Consumer Cellular
Date: 01/09/2024
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromKathy W
Date: 01/07/2024
5 starsThe ordering process and delivery were great. When I got the phone, activating the e-sim card was too tricky for me. So I called customer support. ******** walked me through it. She was friendly, knowledgeable and very patient with me.Consumer Cellular
Date: 01/09/2024
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromVicki E
Date: 01/06/2024
3 starsPhone shut down for no reason and was difficult to restart and as usual a ridiculous long wait time to get assistanceConsumer Cellular
Date: 01/11/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromObadiah S
Date: 01/06/2024
1 starConsumer Cellular will do what it can not to accept the responsibility it imposes on you and will do everything to discredit you as a customer. ********************** will not accept the responsibility they impose on you (you do what you are told) and will do everything to discredit their own advice and not give credit or any type of refund when your phone still isn't working. Buyers should be aware that it is a for-profit business and that customer courtesy and respect are often not acknowledged, accepted, or appreciated. Avoid calling in seeking tech help and take your phone to the nearest service center, and still, Consumer Cellular will not acknowledge the service center's advice/ expertise when what they advised is noted to confer with the customer, that it's not the customer falt (not accepting ****** account) of why the phone is not working. Shame on them.Consumer Cellular
Date: 01/09/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromJose G
Date: 01/06/2024
5 starsThe GrandPad is wonderful and very intuitive. As an admin for my brother, I was able to add contacts, photos, web sites and have the GrandPad ready for hand-off in little time. Any changes are via the online module, so distance is not an issue.I would like to see a little more leeway in the admin area such as have an option for adding local articles in form of documents. But the GrandPad it serves its mission very well - providing a reliable and simple communications for those in need of it.ThanksConsumer Cellular
Date: 01/09/2024
We are happy to hear that you are enjoying the new GrandPad. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromJudy
Date: 01/05/2024
1 starWe were with Consumer Cellular for years and our bill kept going up a few dollars here and a few dollars there. I felt we were getting nickeled and dimed. Switched to a cheaper phone plan. WHen we paid off my husbands phone, they did Not unlock it , because we still had the remaining bill.Despite that the phone was our property(Paid in full) . We have since paid our ********** phone is still locked. We are not happy. We shouldn't have to go to court to have your device unlocked. Had they just been open about it instead of me trying 4 times to unlock our device, Finally I was told it was most likely due to the fact we had an outstanding bill. They might have gotten a better rating had they just been honest & open. Do Companies know how to do that. . Poor customer service. Or not well trained technicians. Either way , More disappointed than just being nickeled and dimed to death!Consumer Cellular
Date: 01/08/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered unlocking your phone, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromKaren P
Date: 01/05/2024
1 starIt took me a LONG time to figure out my ********** G 2021 and now with my new Moto Play2023 I'm having a worse time! Your start up instructions are AWFUL! You assume everyone is smart phone savvy and knows all this stuff but many of us seniors are NOT!!! I left 2 messages for **************** to return my call and they NEVER did! One time I got a live person after a 20 minute wait and my phone would not allow me to answer - I could hear her but she couldn't hear me so she hung up! Plus your videos do NOT cover many of the required start up actions required of the phone! So I give you a 0.1 star! Your company has gotten too big for its britches! Hire more people in the U.S. to answer and be knowledgeable on how to set up the phone AND make new videos on all the same procedures! The only reason I stick with CC is because I can buy a smart phone for much cheaper than the big carriers. Why don't you offer a true beginner's video on how to use a smart phone??? In desperation I signed up for an Oasis class on Android phones 101 on January 12 but I'm in the dark until then! I also tried to call customer service to re-activate my old phone until I take the class but again I COULDN'T GET A LIVE PERSON ON THE ********Consumer Cellular
Date: 01/08/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered setting up your phone, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromBarry K
Date: 01/05/2024
5 starsI signed up for Consumer Cellular and 3 days later got my new SIM cards as promised. I got a confusing email which I called them about but their system was down so they suggested calling back in a couple hours to clear that up as well as freeze the transfer of my phones until my current carrier unlocks our phones. So, a couple of minor snafus so far in the process of moving to Consumer Cellular. On the upside, they answer the phone with a live agent pretty quickly and they're very pleasant and professional and easy to understand.Consumer Cellular
Date: 01/08/2024
Our **** based customer support is always happy to assist!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.