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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,443 Customer Reviews

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    Review Details

    • Review fromMaureen L

      Date: 01/18/2024

      5 stars
      Amazing customer service. I am a returning customer and ****** was so helpful, informative and so nice. The process was simple and quick. Thank you ****** for awesome customer service!

      Consumer Cellular

      Date: 01/19/2024

      Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come! 
    • Review fromEarnest S

      Date: 01/18/2024

      5 stars
      Excellent delivery from the **** person. Made sure signature was done

      Consumer Cellular

      Date: 01/19/2024

      Thank you for taking the time to let us know about your experience. 
    • Review fromLinda F

      Date: 01/17/2024

      5 stars
      Fast delivery and great service. We highly recommend Consumer Cellular.

      Consumer Cellular

      Date: 01/18/2024

      Thank you for your feedback; we are happy your phone was delivered quickly, and you are enjoying your service; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist
    • Review fromAl R

      Date: 01/17/2024

      5 stars
      Great service! I wish Consumer Cellular would match prices found elsewhere.

      Consumer Cellular

      Date: 01/18/2024

      Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. 
    • Review fromDebra J

      Date: 01/17/2024

      5 stars
      Delivery was exceptional! I have been with consumer cellular for a long time and I have had great service!

      Consumer Cellular

      Date: 01/18/2024

      Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come! 
    • Review fromCharles P

      Date: 01/17/2024

      5 stars
      I received my new SIM chip in 4 days and I am satisfied with it.

      Consumer Cellular

      Date: 01/18/2024

      Thank you for your feedback; we are happy your SIM was delivered quickly. We look forward to providing service to you for many years to come! 
    • Review fromFrank S

      Date: 01/17/2024

      5 stars
      I received my new phone quickly and got it setup easily. Good quality service.

      Consumer Cellular

      Date: 01/18/2024

      Thank you for your feedback; we are happy your phone was delivered quickly, and you are enjoying your service;we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.

    • Review fromThomas W

      Date: 01/17/2024

      5 stars
      Selection, shipment, delivery of my new iPhone 15 was better than I expected!

      Consumer Cellular

      Date: 01/18/2024

      We're happy to hear you had such a smooth process! 
    • Review fromFran H

      Date: 01/16/2024

      5 stars
      Good phone at a reasonable price. If the description said the wall plug was notincluded I missed it. Also, perhaps because it was a refurbished unit, it needed alot of updates. Still I am very happy with Consumar Cellular and all the staff I've dealt with

      Consumer Cellular

      Date: 01/17/2024

      Thank you for taking the time to let us know about your experience. Many new devices, no longer include a charger plug in the box because these manufacturers want to minimize the impact their products have on the environment. Customers are encouraged to continue using their current charging plug, while new users will need to purchase this separately.
    • Review fromMichelle K

      Date: 01/16/2024

      5 stars
      So far so good. The phone came in 3 days. I wasnt expecting until next week.. He only uses after his IPad runs out of battery. ( my son is autistic 14yr old) we also have phone to take to grandmas house who has no internet service. Works great. My husband purchased the outer box and screen protectors.

      Consumer Cellular

      Date: 01/17/2024

      Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come! 

      Consumer Cellular

      Date: 01/17/2024

      Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come! 

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