Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,443 Customer Reviews
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Review fromMike G
Date: 01/24/2024
5 starsPhone arrived on time and ready to you. Very. Simple ordering program.
Consumer Cellular
Date: 01/25/2024
Thank you for your feedback; we are happy your phone was delivered on time. Our U.S. based customer support is always happy to assist! We look forward to providing service to you for many years to come!Review frommitch l
Date: 01/23/2024
1 starI was told I would get a $5 a month discount if I let them take the money out of my debit card every month so I agreed......turns out I got no discount and if I wasn't on the auto pay I would get billed another $5 a month instead of a $5 discount every month. That is disgusting that they are pulling this off on customers, shame on them!!!Consumer Cellular
Date: 01/25/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear about your frustration with our Convenience fee. Customers who are not enrolled in AutoPay and electronic billing are charged the $5.00 fee. The invoice reflects this fee as a separate line item: Autopay/eInvoice Opt-Out Fee (E-Bill/AutoPay Opt-Out Fee). Customers that are enrolled in AutoPay and electronic billing will not see this line item on their invoice as it is automatically credited. Our U.S.-based customer service teams would like the opportunity to assist if needed. Please get in touch with us at the number listed above.Review fromAnthony H
Date: 01/23/2024
2 starsYour tv commercials are going to lose you customers. ******* ha.People dont like being told they are not smart.I would fire your ad exec.Consumer Cellular
Date: 01/24/2024
Thank you for taking the time to let us know about your experience. We apologize for any offense caused by our commercials, as that is certainly not our intent. We appreciate your feedback and have passed it along to our marketing team. Thank you!
Review fromYvette D
Date: 01/23/2024
1 starConsidering, without writing this review, Consumer Cellular already has the low rating of **** out of a possible 5, this will not come as a surprise; however, the reader (AND CONSUMER CELLULAR) should know the lack of shame this company has. My brother-in-law passed away 1/13/24 and I've been trying to handle their affairs bills. By the way, his wife is mentally disabled and they are considered indigent. His bill came to *****, and his debit card would be billed 2/4/24. This is the part that gets me - there's an additional charge of $12.37 because of the lapse in time before they were notified. Keep in mind, the bill arrived TODAY. No... this fee cannot be waived under the circumstances. Where is the compassion, eh? Yep, I'll send them a check for the full amount and I'll also be sure to tell everyone what I know of Consumer Cellular. With an attitude like this, I seriously doubt they will be in business by the end of this year. Word will get around.Consumer Cellular
Date: 01/24/2024
We are sorry to learn of the passing of your loved one. We wish to express our sympathy during this difficult time. We want to assist with the account or review any concerns you may have. Please get in touch with us at the number listed above.Consumer Cellular
Date: 01/24/2024
We are sorry to learn of the passing of your loved one. We wish to express our sympathy during this difficult time. We want to assist with the account or review any concerns you may have. Please get in touch with us at the number listed above.Review fromDan S
Date: 01/23/2024
4 starsI ordered a new iPhone to surprise my wife on her birthday. I ordered it a week ahead of time and they indicated it would be delivered in 5 days. Unfortunately it didnt show up till two days after her birthday. I also had difficulty getting the eSim card activated, but their customer service people fixed that quickly.Consumer Cellular
Date: 01/24/2024
Thank you for letting us know about your experience. We are sorry to hear about the delay with the delivery, but we are pleased your wife is enjoying her new iPhone. Our U.S.-based customer support is always happy to assist.Review fromPhillip H
Date: 01/23/2024
5 starsThe component was as described and I had no problems activating the card.Consumer Cellular
Date: 01/24/2024
We're happy to hear you had such a smooth process! Welcome!Review fromMarc S
Date: 01/23/2024
5 starsIt was good but the wrong phone number was given for the Sim card. So I got charged another **** for a new oneConsumer Cellular
Date: 01/24/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with shipment fee for the *** and have placed a credit for $5.68 on your account.Review fromCindy M
Date: 01/23/2024
4 starsIt was very hard to set up and I had to get apple support to sync it for me. But Im loving it now!Consumer Cellular
Date: 01/24/2024
Thank you for your feedback! We are happy Apple was a support and your phone is up and running. Our U.S. based customer service is always happy to help.Review fromMandy P
Date: 01/22/2024
5 starsConsumer Cellular is great!! I got my new iPhone15 and set it up with no problems and all my apps transferred from the cloud.Consumer Cellular
Date: 01/23/2024
We are pleased to hear the set up of your iPhone 15 was quick and easy. As always, our U.S. based customer support is here to help. Thank you for your feedback!Review fromAnita K
Date: 01/22/2024
5 starsI love my new phone and the great customer service and helpful easy access if I have any problems. Thank you CC ??Consumer Cellular
Date: 01/23/2024
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!
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