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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,470 Customer Reviews

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    Review Details

    • Review fromOdis J

      Date: 02/09/2024

      3 stars
      Still working on getting everything operational on the new phone. It took two days just to get it activated.

      Consumer Cellular

      Date: 02/10/2024

      Thank you for taking the time to let us know about your experience. Our **-Based customer service would be happy to assist with any questions on your new phone.
    • Review fromDebbie P

      Date: 02/08/2024

      5 stars
      i love the phone but the charge cord, not so much! I can charge the phone 10 times as fast with my charge cord from my old phone as I can once with this one!

      Consumer Cellular

      Date: 02/09/2024

      Thank you for taking the time to let us know about your experience. Please contact our **-based customer service at the number above and we will be happy to assist you.
    • Review fromChristy W

      Date: 02/08/2024

      5 stars
      So easy to order a new phone through Consumer Cellular and the price is fantastic for family plan!

      Consumer Cellular

      Date: 02/09/2024

      We are happy to hear that you are enjoying our pricing and that the order process was easy. Our **-based customer service is always happy to assist. Thank you for your feedback!
    • Review fromRoy P

      Date: 02/08/2024

      5 stars
      I think it is an accurate description using as few words in the English language as possible.

      Consumer Cellular

      Date: 02/09/2024

      Thank you for your feedback; we look forward to providing service to you for many years to come!
    • Review fromLandis Y

      Date: 02/08/2024

      4 stars
      The phone arrived quickly. The transfer from old phone to new was a little confusing, but that had to more to do with switching from one phone brand to another and getting them to talk to each other. Still love Consumer Cellular's easy-to-use and understand service.

      Consumer Cellular

      Date: 02/09/2024

      Thank you for your feedback;  we are happy your phone was delivered quickly. Our **** based customer service looks forward to assisting you for many years to come!
    • Review fromMartha R

      Date: 02/08/2024

      5 stars
      I absolutely love my Grandpad. There are so many things I am able to do with this device. The most important thing is that the device makes it easy for me to connect with my family members and special friends.

      Consumer Cellular

      Date: 02/09/2024

      We are happy to hear that you are enjoying your new GrandPad. We look forward to providing service to you for many years to come! Thank you for your feedback!
    • Review fromKris S

      Date: 02/08/2024

      5 stars
      great service, quick delivery. Everything I ordered was included in one shipment.

      Consumer Cellular

      Date: 02/09/2024

      Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!
    • Review fromCheryl W

      Date: 02/08/2024

      5 stars
      It was so easy transferring and getting my new phone. I am very impressed so far with my service.

      Consumer Cellular

      Date: 02/09/2024

      We are happy to hear that you are enjoying your service and new phone. Our **-based customer service is always happy to assist. Thank you for your feedback!
    • Review fromTerry V

      Date: 02/08/2024

      2 stars
      I was away from home when phone arrived at post office, returned to town a couple of days later and picked up phone at post office.Not sure beyond that because as I write this phone is not usable to make phone calls.So far I would rate difficulty in activating significantly more difficult than expected

      Consumer Cellular

      Date: 02/09/2024

      Thank you for taking the time to let us know about your experience. Please contact our ****-based customer service and we will be happy to assist with the activation.
    • Review fromGayle A G

      Date: 02/08/2024

      5 stars
      A terrific and inexpensive phone that arrived ready to go. Thanks to Consumer Cellular, my late mother's phone number is alive and being used by me!!! Hello, MOTO!!

      Consumer Cellular

      Date: 02/09/2024

      We are pleased to hear that you are enjoying your new phone and were able to keep your late mother's phone number. We look forward to providing service to you for many years to come! Thank you for your feedback!

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