Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,257 Customer Reviews
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Review fromTawni Y
Date: 10/18/2023
5 starsI hope they pay their customer service reps well. Each one I have worked with over the last few weeks have been very pleasant and helpful! So far, very happy with the service!
Consumer Cellular
Date: 10/19/2023
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromRUSSELL S
Date: 10/18/2023
2 starsThey do have good customer support people; however they lack good warranty support. Phone battery went dead within year of purchase. Took phone to phone store to have it checked & unable to be repaired. Called CC & they said warranty voided for taking phone to 3rd party. Was told this was CLEARLY in the warranty booklet 40 pages looking. Asked her to let us know which ********** could not find it..yet said it was clearly on there. A total rip off in order to avoid phone replacement of approx $230. Will take business elsewhere as CC can not EVEN find where it CLEARLY states that in their warranty booklet!Consumer Cellular
Date: 10/19/2023
Thank you. We value feedback from our customers that could improve the value and quality of our service offerings. When a third party takes apart a phone, it, unfortunately, does void the manufacturer's warranty. We appreciate you sharing your experience.Review fromdebra s
Date: 10/18/2023
1 starBad dishonest company told me one price auto charged ** a different price and no matter how many times you complain it stays the same had to cancel because of this and they billed me an extra monthConsumer Cellular
Date: 10/19/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist with your invoices and final balance. Please contact us at the number listed above.Review fromDaniel D
Date: 10/17/2023
1 starConsumer Cellular's Unlimited Plan is a fraudulent and limited plan. Specifically, CC completely ****** internet service if and when a client uses 10GB of internet in a 72-hour period. They do not include this in their contract. I provided CC with an opportunity to remove this feature from my account. CC refused to do so and I brought a civil action in court. ***************************, Esq., CC's corporate counsel called me and began threatening to terminate my service, a phone number that I've had for 12 years. FRAUDS.Review fromMichael C
Date: 10/16/2023
1 starI was wondering why my new ******** phone was slowing down to a crawl. I was told by ***** (CSR) that I had gone over 50GB and now have a reduced rate, after checking my account. I was told also that it is the customer's responsibility to check to make sure service is adequate. He also stated that after I paid my last months bill (over $60), that the system failed to reset my data speed back to what I paid for. Ok. After that he began to raise his voice and appeared to be irritated at my questions. I could see he was getting angry and hostile, so I asked for his supervisor.His supervisor, ***, had the same attitude and began to raise her voice so high, it hurt my ear. I asked her to tone it down a bit and she sarcastically started to whisper to me. She was rude and very unhelpful and told me the same thing that ***** told me. It is the customer's responsibility to make sure CC's equipment was functioning. Is that in a contract or fine print? I didn't realize I work for CC. Anyways I asked for a measly two weeks credit due to THEIR system malfunctioning and throttling my speeds by mistake. I was told a big NO numerous times.Another question I have is, how many senior citizens are being taken advantage of when this happens? I didn't call right away, since I figured my phone has too many apps, or cookies or whatnot. I cleaned up my phone and it made no difference. That's when I realized that maybe the problem is on CCs side. I work fulltime sometimes overtime, and I don't have the time to double check my carrier's equipment. Their IT ***** should be on top of that and have some type of monitoring system in place when a malfunction happens. Most reputable businesses do.So I have decided to change carriers this week, and will let my friends and relatives know to stay away from this company.Consumer Cellular
Date: 10/17/2023
Thank you for taking the time to let us know about your experience. We apologize if our representatives were unprofessional in anyway. Please contact us at the number provided above as we would like to look into this further to ensure this does not happen in the future.Review fromArnold B
Date: 10/16/2023
1 starConsumer cellular and tge 20 people I have talked to are incompetent. For a week they have told me they would move my service from ***** Today tgey shut my phone service down. They told me to go to ******* and get a new sim card. I drove 30 miles with my 94 year old mother to *******. They said they dont do business with Consumer Cellular. I called back, that rep told me to go to target. I drove another 30 miles to Target and spent an hour on the phone with Consumer Cellular trying to get tge phone activated. My 94 year old mother waited in the car for the hour it took Consumer cellular to get the phone reactivated. What bumbling incompetents I may move to ******** Consumer Cellular is terrible. .Consumer Cellular
Date: 10/17/2023
Thank you for taking the time to let us know about your experience. We apologize if the ******* you visited did not have our SIM card. We do work with many retail stores and you can find the nearest retail store on our website. We are glad to hear that the service is now working again.Review fromMaddie D
Date: 10/13/2023
2 starsConsumer Cellular brags about being transparent in its commercials. Yet it doesn't even itemize customers' bills or tell you the true amount you will be charged.In my online account, it states only that I am being charged a total of $23.50. Yet the actual amount I am charged is $28.50. I called Consumer Cellular customer service and was told, "That additional amount is taxes and other fees, not us." I said I want to see these additional amounts itemized in my online statement. **************** rep said that's not possible. Every other company itemizes bills and shows the amount of taxes and fees. Why is Consumer Cellular incapable of that standard "transparent" business practice?Consumer Cellular
Date: 10/14/2023
Thank you for taking the time to let us know about your experience. You can view your detailed invoice when you sign in to your online account. Our U.S. based customer service would be happy to assist with this; please contact them at the number above.Review fromJoe R
Date: 10/13/2023
2 starsI have had CC for over 4 years, since they are changing to exclusively ATT forced new sim cards I have had nothing but problems. Dropped calls, missed calls. delayed text msg, and spotty service at best. I have had 3-4 calls to their support with no true solutions. Just called again today and was told "sorry for the inconvenience, but there is not much CC can do. I recommend you look for another provider". The claim that they have same service as all others is BS!I have a ******** tower in my back yard but is no value. Worst part of the call was after the woman told me sorry but look elsewhere, then asked for my pin and was going to check my account history. She threw others under the bus saying they never documented any of my previous calls. CC, you need to improve you customer service training as well as hiring process.Bottom line, I'm moving on from what was a great value to me for better service. Good luck.Consumer Cellular
Date: 10/14/2023
Thank you for taking the time to let us know about your experience. We are moving all customers to the AT&T network and no longer using ******** towers. We would appreciate the opportunity to assist with your service; please contact our U.S. based customer service at the number above.Review fromMary D
Date: 10/13/2023
1 starI was charged two different amounts for a ********** i ended my service the bill i received by mail was cheaper than the online amount I mailed a money order as final payment and was still charged an additional amount even though my service was already cancelled They keep contacting me for more money even though my bill was paid fuly by mailed invoice BEWAREConsumer Cellular
Date: 10/14/2023
Thank you for taking the time to let us know about your experience. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. When an account is closed, there is always a final bill for service through the cancellation date. We would be happy to review your final billing with you; please contact our U.S. based customer service at the number above.Review fromStephen K
Date: 10/12/2023
1 starThey dont quote a price. They advertise one but say plus taxes and fees. When you call they wont tell you what taxes and fees are. When questioned they just say sales tax. Beware or undisclosed fees.Consumer Cellular
Date: 10/14/2023
Thank you for taking the time to let us know about your experience. All of our prices do not include tax. However, taxes vary based on your zip code. The taxes on our service include city, state and county taxes based on the billing address. In some states, other taxes get charged as well, such as E911. Please note all of these fees are mandated by federal, state, county or municipal governing bodies, and Consumer Cellular has no control over their type or amount. They can generally run between 15 - 20%. To get a closer approximation, you can look at your invoice with your current carrier and the taxes should be listed there.
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