Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,350 Customer Reviews
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Review fromValerie W
Date: 11/15/2024
5 starsEasy to deal with this company, good price, quick delivery
Consumer Cellular
Date: 11/16/2024
We strive to make everything simple and easy for our customers. Thank you for your review!Review fromVincent A
Date: 11/15/2024
5 starsMy experience with Consumer Cellular came as a result from transferring my service from T-Mobile. I had been paying for two lines for myself, for business and personal use, but came to realize had I been using Consumer Cellular for the past 10 years, as a family member had started doing, I would have enjoyed a savings of $15,000. That would have fit nicely in an investment account.Because of the high monthly charge, my phone service had been suspended. The quality and service I received with T-Mobile was top-notch, but the monthly cost was not at all desirable. The changeover to Consumer Cellular went without a hitch, and Ive been enjoying clear, cost-effective service, reasonably priced ever since. An added bonus was seeing that the first month would be free of my $25/month plan. With my AARP discount, Ill end up paying less than that per month for my 5G service. But the icing on this cake came when the ** *** I spoke with tacked on an extra 15 days of free service, making my initial period of free service come to a total of 45 days.All in all, Im quite satisfied with what Ive seen with Consumer Cellular, and I look forward to this business relationship to continue for some time.Consumer Cellular
Date: 11/16/2024
We are thrilled to have you join us, *******! Thank you for the 5 Star review!Review fromMarie A
Date: 11/15/2024
5 starsI really appreciate Consumer Cellular. Ordering a new phone was easy, delivery quick, everything smooth. Their customer interaction is awesome. Thanks!Consumer Cellular
Date: 11/16/2024
Thank you for your review, *****! We are so glad to hear that you found the process to be quick and easy.Review fromglenwood w
Date: 11/15/2024
5 starsSo far I am totally happy with wait times and people speaking English that I can understand No Computer prompts that dont fix my concernsConsumer Cellular
Date: 11/16/2024
Our U.S. based customer service teams are always happy to help. Thank you for your review, ********!Review fromFrances P
Date: 11/15/2024
5 starsGreat service so far! Love the product as it works wellConsumer Cellular
Date: 11/16/2024
Thank you for the 5 Star review, *******!Review fromEdith G
Date: 11/15/2024
5 starsPleased with my new ******** Moto phone from consumer cellular.Consumer Cellular
Date: 11/16/2024
We are thrilled to hear that you are happy with your new ******** Moto phone. Thank you for your review, *****!Review frompatricia C
Date: 11/15/2024
3 starsThe process post purchase was no fun. The phones were sent via **** and arrived late. The set up required interface with two different customer service ***s. **** were very nice but only one really knew what he was doing. Then, there were all kind of glitches with the iPhone 16 Pro Max itself, and the transfer from my X, but that's probably on Apple, not Consumer Cellular. It cost a lot to ship this phone, which the customer pays and Fed-Ex would have been a better choice. Also, a customer *** ought to know you can't remove a **** card from an iPhone, we had to figure out how to clear up a messaging issue. ourselves. The web site worked ok for selecting and paying , I do like the price compared to what I've donated to ******* for over 20 years.Consumer Cellular
Date: 11/16/2024
Thank you for your feedback regarding your experience. We will take this information into consideration.Review fromDARRELL S
Date: 11/15/2024
4 starsI received my iPhone 16 right on time. I was disappointed that they didnt tell me I had to order a new charging block with my phone.Consumer Cellular
Date: 11/16/2024
Thank you for your feedback, *******!Review fromMarilyn S
Date: 11/15/2024
5 starsI really like my phone, it came early. It was sort of easy to set up, had to have my Granddaughter help me, love it so far. It was so easy to order a new phone. I have been with Consumers Cellular for a long time and have never had any problems.Consumer Cellular
Date: 11/16/2024
We are so glad to hear that you found the ordering process to be easy. Thank you for your review, *******!Review fromLowell F
Date: 11/15/2024
5 starsI just switched over to Consumer Cellular after 28 years with ATT and we couldnt be happier. ATT made it hard to take my number by giving me a combined account number that would not allow my number to be ported but after called Consumer Cellular service (who answered in under a minute on a Friday evening after work) they figured it out, did a 3 way with ATT got the right hidden account number and had me transferred with no trouble. And the best part is that the *** who answered my call is the one person who dealt with and fixed everything, I was never transferred around and the person was here in the ***** My bill has been cut to 1/4 of what it was for the same service, I dont know why I held onto my old carrier so long.Consumer Cellular
Date: 11/16/2024
We are thrilled to have you join us. Thank you for your review, ******!
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