Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,470 Customer Reviews
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Review fromBob W
Date: 09/10/2025
5 starsGreat experience. Agent was terrific. Will recommend CC to others.
Consumer Cellular
Date: 09/11/2025
Thank you for your feedback! Our U.S. based customer support is always happy to assist!Review fromMary C
Date: 09/10/2025
2 starsApparently your signal works everywhere except where I live!!! We have tried everything.Consumer Cellular
Date: 09/11/2025
Thank you for your feedback. We are sorry to hear you are experiencing signal issues. Please contact our U.S. based customer service at the number above and we will be happy to assist.Review fromDisappointed
Date: 09/09/2025
1 starI started service 11 years ago. They used to have exceptional customer service. It's possible they are hiring Sprint and ******* call center personnel at a particular location. I am surprised and dismayed. I certainly hope this is not a new environmental continuation. It is a discrepancy that will have the identical effect. To retain customers, appropriate skills ashould be required. I am quite disappointed with my 3 calls today to ascertain an issue that I didn't understand initially. 1 terrible signal 4 bars they hung up. 2. Representative was snide, abrupt, and condensending. 3. Supervisor(?) regarding #2 seemed to become bored with my complaint and hung up. I did not yell, but I was quite concerned at the new turn of events. They won't do anything about my concerns, because I do not matter to them. ****** all over again.Consumer Cellular
Date: 09/11/2025
We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what you experienced. We do appreciate the feedback shared and are constantly looking for ways to better serve our customers. Please contact us at the number above as we would like the opportunity to make this right.Disappointed
Date: 09/25/2025
I did not want to make this call because I thought it would be a waste of time and energy. Subsequent to calling this morning, my accessment was absolutely correct. I called 8**SSN**, spoke with *******. He had no idea why I called must be an automated response on behalf of BBB. Since I really did not need the aggravation of this stupifying behavior again. I explained what the problem was, he agreed probably should have initiated a ticket at that time. Additionally said I should have been transferred to billing. All I accomplished was to rehash this rigamarole again without any resolution. Which is as I said, nobody cares.Review fromMichael H
Date: 09/09/2025
1 star********** *****. They're a corrupt dishonest business switching and baiting. I've called all their phone numbers, have spoken to at least two people complaining that after years being an on time paying customer, they still have no record of my phone number, then it's been spending close to an hour each month paying my bill. Last month I started trying to pay my usual 30. bill days early of the due date, was met with not taking vocal calls, I forgot, paid late double my usual charge with no explanation, I was busy needed phone service, thought I'd inquire of an explanation next month, well here we are in next month, but it's the same but today I got a chat person, explained in detail and they then sent me to a third-party company asking me to join for a $1. refundable charge. I went back to the chat and wrote I wasn't interested, only interested in an explanation of my last month's charges and current charges, CONSUMER CELLULAR chat had been closed. Switch and bait...count your fingers, very displeased...wondering how many millions of good folks this happens to every month, very dishonest, double-dealing confusion, meantime they draw interest on money they hold until returned...Consumer Cellular
Date: 09/10/2025
*******, we certainly want to help you with this. There are several ways to make a payment. By check or money order, by credit or debit card through the Automated System, by phone, or online. Customers can also choose Automatic payment with a valid credit card or debit card. Please contact us at the number above; our U.S.-based customer service team would be happy to assist you.Review fromBeverly R
Date: 09/09/2025
5 starsI love and enjoy my new IPhone very much. I recommend this phone.Consumer Cellular
Date: 09/11/2025
We are happy to hear that you are enjoying your new phone. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!Review fromKimberly R
Date: 09/08/2025
1 starI am sad that I tried this company and would not recommend. They will charge you for time not used. Then after you cancel and get a total and tell them that you will pay as soon as you get paid. They will add more to your bill then after you pay all that they will send you a bill for more. So disappointed!!! Would give no starsConsumer Cellular
Date: 09/10/2025
********, Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider, and service is month-to-month; service will remain active until a request to cancel is received or the number(s) are transferred to a new provider. The account will remain active until the end of the billing cycle, and customers may continue to use the service through that date. The final billing will be for the full billing cycle, which is industry standard. This information is outlined in our Wireless Customer Agreement (WCA) and is also available on our website under Support & FAQs; Please get in touch with us at the number above; our U.S.-based customer service team would be happy to assist you.
Review fromSaundra U
Date: 09/08/2025
5 starsRelatively easy to set up phone but took longer to get than I had hoped.Consumer Cellular
Date: 09/10/2025
Thank you for your feedback, *******! We're pleased to hear that the phone set up was easy. Sorry it took longer than expected.Review fromLinda D
Date: 09/08/2025
4 starsI received the ordered sim cards and they work. Thank you.Consumer Cellular
Date: 09/10/2025
Thank you for your feedback, *****!. We're pleased to hear that the *** cards are working for you.Review fromANTONIO G
Date: 09/08/2025
3 starsThe Iris Flip phone was so hard to set up. There are no instruction available on how to use the phone. fortunately, I have a person to help me set it up, otherwise I could have returned the phone.Consumer Cellular
Date: 09/10/2025
Thank you for your feedback *******. We truly value feedback from our customers that could improve the quality of our customer service. We apologize for the inconvenience of setting up your phone, as we truly understand how important this is. Please contact us at the number above if there is any further assistance we can provide.Review fromMark E
Date: 09/08/2025
5 starsConsumer Cellular has the best service representatives. They are knowledgeable, professional and easy to work with.Consumer Cellular
Date: 09/10/2025
Thank you for your review ****! we're pleased to hear that. We pride ourselves on providing our customers with the best experience and have won seventeen consecutive JD Power awards for best customer service.
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