Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,470 Customer Reviews
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Review fromJames C
Date: 09/10/2025
5 starsHad a great experience purchasing my new phone at consumer cellular store. *** and ****** helped greatly to leave my old carrier and to come over to Consumer Cellular. They both were extremely professional and a pleasure to have them help me with everything I needed to be done with. They each deserve 10 stars instead of 5.
Consumer Cellular
Date: 09/11/2025
We're happy to hear that *** and ****** stayed with you through the process. Welcome to Consumer Cellular, *****. Thank you for your 10-star rating!Review fromCallie W
Date: 09/10/2025
5 starsThe **************** people I have talked with to make this change have been so patient with me. They never hurried me or made me feel like I was getting on their nerves, as all this made me really anxious to be changing providers. I was able to understand them as they explained to me what to do. I appreciate their help and assistance in doing this. Hope it will continue.Consumer Cellular
Date: 09/11/2025
Welcome, ******; we're excited to have you as a customer. We're happy to hear that **************** was patient and you felt at ease Thank you for your review!Review fromJohn A
Date: 09/10/2025
5 starsAwesome transaction to consumer cellular ********* ************ ********* I did this transaction earlier.Consumer Cellular
Date: 09/11/2025
Welcome, ****; we're excited to have you as a customer. We're happy to hear your switch was problem free. Thank you for your review!Review fromHarry L
Date: 09/10/2025
3 starsHad trouble working through the website. I.hope that I made the right decisionConsumer Cellular
Date: 09/11/2025
I'm sorry to hear about your website issue *****. If you're still having trouble, our team would be happy to take a closer look at your service if you would like to give us a call at the number listed above.Review fromSsss S
Date: 09/10/2025
3 starsFound out CC's network does not match all other cellular co's networks ref the frequency they operate on = phone's from some other carriers are not usable (GSM .vs. CDMA). IMEI number not sufficient. Mine from ******* will not 'switch' to CC's just by inserting new SIM. In signing up, CC should also ask which carrier phone was previously used on & have further checks. May end up cancelling.Consumer Cellular
Date: 09/11/2025
Thank you for providing this feedback, I will forward on your comments to the proper department so that they can be recorded. We truly value feedback from our customers that could improve the value and the quality of our service offerings.Review fromWilliam C
Date: 09/10/2025
4 starsStarted off a little rough, but was able to work through the transfer of my existing phone number after 4 days. It was not from my user error, it was both Consummer Cellar and Straight Talk Wireless.Consumer Cellular
Date: 09/11/2025
Thank you for providing this feedback, I am happy to forward your comments to the appropriate department.Review fromKathleen B
Date: 09/10/2025
5 starsFast and Easy Transfer - Employee's that helped in transferring over to Consumer Cellular were very friendly and helpful. Very easy process!Consumer Cellular
Date: 09/11/2025
We are happy to hear that your transfer was smooth and easy to complete. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!Review fromBart B
Date: 09/10/2025
2 starsYou didn't tell me to call att to cancel my watch and it is costing me an extra $75 on my bill.Consumer Cellular
Date: 09/11/2025
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromJohn W
Date: 09/10/2025
5 starsPhone received early. Great delivery by ***, always a good choice for shipping.Consumer Cellular
Date: 09/11/2025
Thank you for your feedback; we are happy your phone was delivered sooner than expected. We look forward to providing service to you for many years to come!Review fromAmy M
Date: 09/10/2025
5 starsI am new to Consumer Cellular and have had GREAT customer service from any representative I have worked with. Activation of our phones was easy and seamless. No regrets from ending with my former cellular provider.Consumer Cellular
Date: 09/11/2025
We are happy to hear that you are enjoying your service. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!
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