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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.26/5 stars

    Average of 7,257 Customer Reviews

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    Review Details

    • Review fromPhillip W

      Date: 09/16/2025

      5 stars
      Straightforward transfer process from previous carrier. So far I am pleased!

      Consumer Cellular

      Date: 09/18/2025

      Welcome, *******; we're excited to have you as a customer. We're happy to hear your switch straightforward. Thank you for your review! 
    • Review fromCarole B

      Date: 09/16/2025

      5 stars
      Very helpful and very good communication! Thank you for you quick response and your excellent service.

      Consumer Cellular

      Date: 09/18/2025

      Thank you for your feedback ******; our US-based customer support is always happy to assist. 
    • Review fromKimberely V

      Date: 09/16/2025

      5 stars
      Flawless, professional and patient experience. I am happy to say I received everything that the agent stated I would and also the instructions of how to activate the phone Thanks to Consumer Cellular I have direct contact for my grand son.

      Consumer Cellular

      Date: 09/17/2025

      Thank you for your review *********! We understand the importance of staying in touch with family. We're delighted to hear that customer care provided professional and patient service to you and your grandson.
    • Review fromGail H

      Date: 09/16/2025

      5 stars
      I have a appreciation of all the employees that helped me switch to them as my carrier. They were all very kind and patient with me as I am not very techy, but they were so helpful.They did not make me feel like I was stupid.

      Consumer Cellular

      Date: 09/17/2025

      Welcome, ****; we're excited to have you as a customer. We're pleased to hear that your switch has been a great experience, and that our customer service has been kind and patient.
    • Review fromGertrude M

      Date: 09/16/2025

      5 stars
      Arrived ahead of time and was wonderful. Would refer everyone to consumer cellular Everytime.

      Consumer Cellular

      Date: 09/17/2025

      Thank you for your feedback, Gertrude ! We're delighted to hear that your order arrived ahead of time and you are enjoying it. Thank you for the recommendation!
    • Review fromRick N

      Date: 09/16/2025

      5 stars
      Great experience Great experience Great experience Great experience Great experience

      Consumer Cellular

      Date: 09/17/2025

      Wow ****! We are excited that you had such an amazing experience. Thank you for your review!
    • Review fromTodd T

      Date: 09/16/2025

      5 stars
      Great staff awesome support very very happy. I dont know what took us so long to switch over to cellular one.

      Consumer Cellular

      Date: 09/17/2025

      Welcome, ****; we're excited to have you as a customer. We're pleased to hear that our customer care team provided awesome support. Here's to the beginning of many years to come. Thank you for your review!
    • Review fromLinda G

      Date: 09/16/2025

      5 stars
      Everyone Working with us was great. Knowledgeable helpful and kind!***** *******

      Consumer Cellular

      Date: 09/17/2025

      We're happy to hear that our customer support team was knowledgeable helpful and kind. Thank you for your review *****!
    • Review fromDonna E

      Date: 09/16/2025

      5 stars
      Transfer was done with the help of family members. Seems to be working just fine.

      Consumer Cellular

      Date: 09/17/2025

      Welcome, *****; we're excited to have you as a customer. Let us know if we can help by contacting the number listed above. 
    • Review fromSTANLEY T

      Date: 09/16/2025

      5 stars
      JUST GREAT. I'M JUST LOVING CONSUMER CELLULAR. I'VE NEVER BEEN ANY HAPPIER WITH MY OTHER **** SERVICES!!!

      Consumer Cellular

      Date: 09/17/2025

      Welcome to the family, ********; we're excited to have you as a customer. Thank you for your review!

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