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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,443 Customer Reviews

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    Review Details

    • Review fromWayne G

      Date: 09/11/2025

      5 stars
      all went well, the phone programmed its self. very happy with everything thank you

      Consumer Cellular

      Date: 09/12/2025

      We are thrilled that you had an amazing experience. Welcome to Consumer Cellular! Our U.S. based customer support is always happy to assist! 
    • Review fromMichelle W

      Date: 09/11/2025

      5 stars
      The whole experience was good, choose your phone, check out and it ships quickly

      Consumer Cellular

      Date: 09/12/2025

      Thank you for your feedback; we are happy your order was delivered quickly. We look forward to providing service to you for many years to come! 
    • Review fromDavid F

      Date: 09/11/2025

      5 stars
      the phone was delivered as expected. trying to enable it now

      Consumer Cellular

      Date: 09/12/2025

      Our U.S. Based customer support is always here to help; thank you for your feedback! Enjoy your new phone!
    • Review fromRichard M

      Date: 09/11/2025

      3 stars
      Switching from T-Mobile seemed to be a bigger hassle that it should be. But that was a one-off. The signal on my phone is not as strong as it used to be, and I occasionally get some spinning when trying to load a video or web page. No issues with phone quality or availability.

      Consumer Cellular

      Date: 09/12/2025

      Our U.S. Based customer support is always here to help; thank you for your feedback! Enjoy your new phone!
    • Review fromStephen G

      Date: 09/11/2025

      5 stars
      There's no better service than Consumer Cellular. After I bought an eSIM, I needed to transfer it to another device. The customer support helped me out in just a couple minutes and it was all set. Glad to be with CC!

      Consumer Cellular

      Date: 09/12/2025

      We are excited to have you as a customer! Please know that our U.S. based customer service is always happy to help!
    • Review fromJohn F

      Date: 09/11/2025

      5 stars
      Good service and great customer support that helped me to set up a new phone and I was able to keep my old number

      Consumer Cellular

      Date: 09/12/2025

      We are thrilled that you had a great experience. Welcome to Consumer Cellular! Our U.S. based customer support is always happy to assist! 
    • Review fromLori B

      Date: 09/11/2025

      5 stars
      I didn't order anything. I just transferred my service from T-Mobile to Consumer Cellular. My Mom and Dad have Consumer Cellular and love it!

      Consumer Cellular

      Date: 09/12/2025

      We are excited to have you as a customer! Please know that our U.S. based customer service is always happy to help!
    • Review fromJeri S

      Date: 09/11/2025

      4 stars
      I had a bit of trouble with setting up my phone. Once completed, the phone has worked just fine.

      Consumer Cellular

      Date: 09/12/2025

      We apologize for the initial hurdles you experienced, and we thank you for your feedback. We're always looking for ways to improve our customer experience. Thank you for sticking with us, we're happy to have you. 
    • Review fromAnita C

      Date: 09/11/2025

      5 stars
      Fantastic phone and got here quick. I have to learn all of the new features but I'm so happy

      Consumer Cellular

      Date: 09/12/2025

      Our U.S. Based customer support is always here to help; thank you for your feedback! Enjoy your new phone!
    • Review fromDouglas F

      Date: 09/11/2025

      5 stars
      Fast shipping. Easy to activate and transfer all data and aps from old phone.

      Consumer Cellular

      Date: 09/12/2025

      We are pleased to hear the the sign up process was quick and easy. As always, our U.S. based customer support is here to help. Thank you for your feedback!

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