Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,247 Customer Reviews
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Review fromDwaylyn H
Date: 11/12/2025
5 starsI had an excellent experience with Consumer Cellular. ****** was outstanding throughout my line transfer and activation process. She was professional, courteous, and patient, making the entire experience smooth and stress-free. This was truly a wonderful customer service interaction, and Im very glad to be a new Consumer Cellular customer.
Consumer Cellular
Date: 11/14/2025
Thank you for sharing your feedback! Were thrilled to hear that you had an excellent experience and that ****** provided such outstanding support during your line transfer and activation. We truly value professionalism, courtesy, and patience in our service, and its wonderful to know ****** delivered on all fronts. Welcome to Consumer Cellular, were delighted to have you as part of our family!Review fromAlice S
Date: 11/12/2025
5 starsI was pleased with the help I received from the *** but my old phone could not be helped. So I purchased a new phone. Delivery was quick and it took less than 30 minutes to get it up and running with ***resentative help. So far the phone has worked perfectly.Consumer Cellular
Date: 11/14/2025
Thank you for sharing your experience! Were glad to hear that our representative was able to assist you and that your new phone arrived quickly. Its great to know the setup process was smooth and that your phone is working perfectly. If you need any further assistance or have questions in the future, please dont hesitate to reach out, were always happy to help.Review fromRichard L
Date: 11/12/2025
5 starsVery fast delivery. The phone was exactly as described. Thank you.Consumer Cellular
Date: 11/13/2025
Thank you for sharing your experience *******! Were thrilled to hear your phone arrived quickly and met your expectations. Enjoy your new device.Review fromMelanie G
Date: 11/12/2025
1 star*** lost my Sim card, YOU don't help get a solution. MY PROBLEM now.About a week after I told YOU and *** that said SIM card was NOT delivered to me NOR my address: ************************************************************************, my neighbor who had been away brought the Sim card over to me. In the meantime I had ordered and PAID FOR a new phone and number. Which I had not received. IT was held up at *** in ********, **, for 3 days. When I chatted with someone on-line, I got so upset because I couldn't get information on my phone OR how ro get a refund OR how to proceed. PLEASE HELP!!Consumer Cellular
Date: 11/13/2025
Thank you for taking the time to let us know about your experience *******. We are sorry to hear of the frustration you encountered. Please contact us at the number above;our U.S.-based customer service team would be happy to assist you.Review fromPhillip N
Date: 11/11/2025
1 starI canceled my service with consumer cellular because they raised my rates the 2nd of Oct. 2025. I received a final bill for the full amount . Over a month later I received another bill for an even higher amount..when I called to complain November 11th explaining thst I had nit had their service for over a month the supervisor was completely condescending and rude. There was no prorated amount. I gave never had a company charge me the full amount for an entire month of no service. They have not responded to my email.Consumer Cellular
Date: 11/13/2025
Thank you for your feedback, *******. Consumer Cellular bills after each month of service, similar to how utility companies do. As a postpaid provider, your service runs on a month-to-month basis and stays active until you request cancellation or transfer your number to another carrier. You can continue using your service through the end of your billing cycle, and your final bill will cover that full cyclethis is standard across the industry. If you need further help, please contact us at the number above; our U.S.-based customer service team would be glad to assist you.Review fromTerri M
Date: 11/11/2025
1 starWorst company ever. I ended my service and they billed me for a full month because I used the phone for one day to get the information from THEM to change my service to another company. Apparently, there is no prorating but I was NEVER told that. No one explained that to me when I called to opt out. I will not use them again. I guess you get what you pay for. The service was terrible which is why I switched and the customer service was a joke.Consumer Cellular
Date: 11/13/2025
Thank you for your feedback, *****. Consumer Cellular bills after each month of service, just like utility companies. Your service is month-to-month and stays active until you cancel or transfer your number. You can use your service through the end of your billing cycle, and your final bill will cover that full cyclethis is standard across the industry. If you need help, please call us at the number above; our U.S.-based customer service team is happy to assist.Review fromBrenda B
Date: 11/11/2025
5 starsi love my new phone! It's fast and works just how I'm used to my old phone working.Consumer Cellular
Date: 11/13/2025
Thank you for sharing your feedback ******! Were so glad to hear you love your new phone and that its working just the way you expected. Enjoy your device.Review fromRICHARD D
Date: 11/11/2025
3 starsphone arrived on time in excellent condition but setup and transfer of data from old phone was a hassleConsumer Cellular
Date: 11/13/2025
Were glad your phone arrived on time and in excellent condition *******! Were sorry to hear the setup and data transfer were a hassle. If youd like, our U.S.-based customer service team can walk you through the process or suggest tools to make it easier next time. Please call us at the number abovewere happy to help!Review fromJanet M
Date: 11/11/2025
5 starsLove it love it love it I think thats enoughConsumer Cellular
Date: 11/12/2025
We love your enthusiasm *****! Thank you for sharing the loveit means so much to us. If theres anything we can do to make your experience even better, just let us know!Review fromJana H
Date: 11/10/2025
1 starConsumer cellular is charging me an extra month after I cancelled my contract. I am paying another full month!Consumer Cellular
Date: 11/12/2025
We understand how frustrating unexpected charges can be. Consumer Cellular doesnt require contracts, but our billing cycles are monthly, and we dont prorate the final bill after cancellation. Please contact us at the number listed above so we can review your account and confirm the details. Were happy to help clarify everything for you.
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