Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my frustration and dissatisfaction with your company's continued failure to remove my personal information from your website, despite my repeated requests.On several occasions, I have filled out your online form requesting the removal of my information. I have also directly contacted both of your provided email addressescustomer-********************************** and ***************************************** for the immediate deletion of my data from your platform. Unfortunately, despite waiting for an extended period of time, my information remains visible, and my requests have been ignored.Furthermore, I have engaged the services of a data broker removal company to assist in removing my information, and even they have been unsuccessful in getting you to comply with my request. This situation is completely unacceptable.I did not give your company permission to collect, retain, or sell any of my personal data, and I have a legal right to have this information removed from your website. By continuing to ignore my requests, you are violating my privacy rights.I demand that you take immediate action to permanently remove my personal information from your website and ensure that it is no longer accessible in any form. If this issue is not resolved within [a reasonable deadline, e.g., 10 business days], I will be forced to escalate this matter further, including taking legal action and filing complaints with relevant privacy protection authorities.I expect confirmation of the removal of my information as soon as possible.

    Business Response

    Date: 07/19/2025

    Hi *****,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 07/19/2025

     
    Complaint: 23623270

    I am rejecting this response because: 

    you mean to tell me you dont remember this email you mean to tell me that numerous emails have been sent to you and you have yet to honor my request. You dont remember that?

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other people, I have requested that radaris remove my personal information from their website and never receive the signup email in my inbox or spam folder.

    Business Response

    Date: 07/17/2025

    Hello *******,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 07/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked multiple times to remove my info. I've also tried to opt out myself but I never got a confirmation email. I request that you immediately wipe my info off of your website.********************************************************* *********************************************************

    Business Response

    Date: 07/15/2025

    Hello *****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is showing my personal address under the name of my brother, which is a privacy issue:********************************************************* Their opt-out form does not work and I am given no way of requesting to delete this profile from their site.

    Business Response

    Date: 07/15/2025

    Hi *****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been an ordeal to remove personal info from your site. I never received any kind of confirmation that was supposed to be sent to my email. I request that you immediately process and complete the opt out.**************************************************************

    Business Response

    Date: 07/14/2025

    Hello *****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:07/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opted out a few years ago and my personal information is back. You're making it extremely difficult to remove myself. I couldn't do it on my own and neither customer support responded. I request that you remove my info once and for all. ************************************************

    Business Response

    Date: 07/14/2025

    Hi Karan,

    I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/03/2025

    I kindly request that you remove my personal information from your website. Most importantly, the mugshot and court record that was sealed. Seal and expunge record documents attached. Please reply to confirm receipt. ******************************************************** ********************************************************************************************************************* People & Business ******* B. ********** Position Director Company Bar 7202, *** Industry Nonclassifiable Establishments Address ********************************** Address ************************************ ******* B ********** Position Managing Company ******************************************* Address ************************************************************************************************************************************************ ****************************************** ******* B. ********** Position President, ************** Company ************ *********************************************** Agents Address *********************************** ************************************************************************************************************************************************************************************************************************************************************************************************ Phone ************** ******* ********** - Criminal & Arrest Records Criminal & Arrest Records 1 ******* ***** ********************** ***** ******************* of birth ************ Weight 190lbs (86kg) Height 6' 1" (1.85m) Hair ***** Eyes Green Total arrested 1 Last arrested Arrest date Nov 23, 2008 Location *******************, **

    Business Response

    Date: 09/03/2025

    Hello Karan,

    The page you sent does not contain any of your information. Your information has been already removed per your request - ************************************************.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:07/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is in violation of privacy requirements. The website does not allow you to complete a request to remove personal data. After you submit your data, it does not provide the consumer with an email to verify and the status link does not work. I'm am requesting that my personal data be removed immediately because it is inaccurate and it is violating my privacy. Please fix this issue so I don't have to submit to the *** privacy.****************************************************************************************************

    Business Response

    Date: 07/14/2025

    Hi *******,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:07/11/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to remove my personal information from their website. I have clicked through their many webpages to fill-out their online removal form, but their system does not send me a verification email. The link to my personal information on their site is *****************************************************************

    Business Response

    Date: 07/12/2025

    Hi ********,

    Our records show that you have already received a detailed instruction on how to remove the information on July 8.

    I apologize for the issue you experienced. Your record has been submitted for removal from our site. The removal will be processed within 24 hours.

    If you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/12/2025

     
    Better Business Bureau:

    Despite what the business said, I did not receive a detailed instruction on how to remove the information on July 8.

    However, after filing this complaint with the BBB, the business did remove my personal information from their website.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:07/07/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a request to a right to deletion of my information from Radaris. The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. The potential consequences are the increased risk of fraud, identity theft and threats to personal safety. This is a formal notice that they stop distributing my information, home address and spouses information. Please see the attached images highlighted in red.********************************************************************************************************** *******************************************************************************************

    Business Response

    Date: 07/10/2025

    Hello, 

    I apologize for the issue youve experienced. Your record has been removed from our site. As for the address, your name has been already removed from that address page. We cannot remove the entire URL since this information is public and comes to our site from other public records.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Radaris for what I believe to be deceptive and obstructive practices in their personal information removal process.Over the past month, I have submitted Radaris' opt-out form multiple times in an effort to have my personal information removed from their website. Out of several attempts, I only received confirmation emails twice, and both were sent long after the requests were made. When I attempted to use the links provided in those emails, I was met with error messages stating that the verification period had expiredeffectively nullifying the removal requests.This ongoing pattern suggests that Radaris opt-out system is intentionally non-functional or negligently maintained. Ive found numerous similar complaints online, indicating this is not an isolated case.Moreover, submitting the form requires providing an email address, which adds to my concern. Not only did Radaris fail to honor the request, but they also obtained additional personal data (my email address), which may be used or exposed against my wishes. I believe this practice is deceptive and potentially in violation of consumer protection laws.I am deeply concerned that Radaris handling of personal data fosters an environment that facilitates scams or harassment. I hope this complaint will be recorded as a formal step toward holding them accountable. I also plan to explore further legal action if this issue remains unresolved.Also, this process is emotionally unnerving, tediously time consuming (12 hours already between the death spiral of no response or resolution), and simply wrong.

    Business Response

    Date: 07/03/2025

    Hello *****, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 07/07/2025

     
    Complaint: 23553211

    I am rejecting this response because:

    I have tried the *********************************** communication with no response and I no longer believe this to be a viable and effective option to remove my info.   This option, much like any call option becomes a communicative death spiral to nowhere.
    I need radaris to take my efforts seriously in removing my profile found in the following areas of their site:

    1.  My addresses listed based in ********, *********, *******

    see:  *****************************************************************

    2.  My main profile page that puts my age (57) and other bio/demographic info on relatives and relationships along with addresses.   (This page may have been removed but I am still investigating.)


    Sincerely,

    ***** De Bar

    Business Response

    Date: 07/10/2025

    Hi *****,

    Thank you for sending the link. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;
     

Radaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.