Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested this website to remove my information. It says it will send you a confirmation email but it does not. I have read about multiple people having this occur to them on Reddit which suggests its systemic.I want the following profile removed entirely but the company is non compliant with requests.********************************************************

  Business Response

  Date: 07/28/2025

  Hello ****,
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the steps on the Radaris website to remove my information from their website. I received an email that stated Your removal request has been approved by the administrator. however, they still publish my name address phone number etc on their website. the profile I would like removed is listed below in the account/order/tracking number field. Thank you.

  Business Response

  Date: 07/28/2025

  Hello *****,
  
  I apologize for the issue youve experienced. As I can see, your record has been already removed from our site.
  
  Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

• Initial Complaint

  Date:07/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was trying to remove my information from ************************** that is very harmful to me. I tried to remove using their form but confirmation email never came. I tried to call their customer service but ***** ever responds, tried to contact them via email but they keep on ignoring my requests. So I ma seeking your help to remove my information from their website.

  Business Response

  Date: 07/28/2025

  Hi *****,
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent over several requests to have my information removed from Radaris on their "Remove My Info" under "Service" menu. I receive a tracking ID and when I check it, my request is still being processed. I have put in several requests with the same feedback. I have tried to call (numerous times), have remained on "Hold" for several minutes, listened to Radaris spiel to eventually be told that all of their lines are busy and to try back or leave a message with no guarantee of a follow up. I am at a loss. There are many errors in the information they have listed. I do not even know some of the people they have me associated with. Very deceptive practices. For a company that boast about how great their site is, customer service should be more of a priority. Interested in an immediate resolution.

  Business Response

  Date: 07/24/2025

  Hello ******,
  
  I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
  
  Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.
  
  Best regards,
  Radaris customer service
  

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23647137
  
  I am rejecting this response because:  As per your request, here is the link to my name to I want removed.  ****************************************************
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/02/2025

  Hi ******, 
  
  I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  
  

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23647137
  
  I am rejecting this response because:  My information is still on your site.  *********************************************************; as of 8/2/2025
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 08/12/2025

  It appears my information has been removed.  Hopefully, it will remain that way.  Thank You Very Much!! 

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not getting any confirmation. Not getting any updates. Not receiving any emails helping me out. I had to take measures and contact you via a third party to get through. I kindly request that you immediately remove my personal information. Thank you **********************************************************

  Business Response

  Date: 07/24/2025

  Hi ****, 
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted several requests online via Radaris website to remove all data related to ******* ******* and ******* ******* *******, age 65, who resides in ************, *******. Every submission I made never got a response with a confirmation link to remove, which the company outlines in their process. I only got a generic responses outlining their process for data removal, which I was following. Based on the numerous attempts I made, I am needing support by the BBB to ensure Radaris takes action to remove the data for anyones view. In fact, I would like to opt out on posting any data related to me.

  Business Response

  Date: 07/23/2025

  Hi *******,
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to remove my personal information from the site and did not receive an email as the website states. The radaris site has my full address, phone number, etc. so this is a privacy issue. I would like my information removed as soon as possible please for privacy, safety, and security reasons. Thank You

  Business Response

  Date: 07/22/2025

  
  Hello ******,
  
  Thank you for contacting us.
  

  I am sorry to hear that you were unhappy with the public records available on ************************** and dissatisfied with the removal process.

  In order to remove information from **************************, you could have contacted us directly at *********************************** and sent us the details you prefer removed, and our team would be delighted to assist you.
  
  We have located you profile as ************************************************************* and submitted it for removal. The removal may take up to 24 hours.
  
  If you need any further assistance, please contact us directly at ***********************************.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23634753
  
  I am rejecting this response because:

  I would like my information removed completely from the site.  It still has my full name including my middle name, year of birth, and city of residence. 

  ****** **** ******* in ***********, **
  Age 57/ 1968
  aka ****** J *******, **** D *******, ****** ******, ******* J ******
  Sponsored by Truthfinder
  
  CONTACT INFORMATIONLast update Apr 24, 2025
  ***********, *******;...
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/02/2025

  Hello ******, 
  
  The record you sent has been already removed from our site. The search by this name and state returns "no records found". The information has been already removed and is no longer visible. 
  
  Best regards,
  Radaris customer service
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted several times to get my information removed from Radaris with no help. The company has a listed telephone number of **************; however, there is always a message that says they are unable to take the call and to leave a message - no one EVER calls me back. There is no option online on the Radaris website for me, ******* ******* to get my information removed - there is nothing I can do to select and remove a profile that includes all of my addresses and an arrest record from nearly ************************************************************************************************ removing my profile as the company website states. I am seeking BBB assistance in this matter as this public information from many years ago can harm my career efforts. I've attached pictures of what I would like the company to remove. Thank you.

  Business Response

  Date: 07/21/2025

  Hello *******,
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to have my information removed from this website two times. Each time no confirmation email is sent to start the verification process to remove the information.

  Business Response

  Date: 07/21/2025

  Hello ********,
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and dissatisfaction with your company's continued failure to remove my personal information from your website, despite my repeated requests.On several occasions, I have filled out your online form requesting the removal of my information. I have also directly contacted both of your provided email addressescustomer-********************************** and ***************************************** for the immediate deletion of my data from your platform. Unfortunately, despite waiting for an extended period of time, my information remains visible, and my requests have been ignored.Furthermore, I have engaged the services of a data broker removal company to assist in removing my information, and even they have been unsuccessful in getting you to comply with my request. This situation is completely unacceptable.I did not give your company permission to collect, retain, or sell any of my personal data, and I have a legal right to have this information removed from your website. By continuing to ignore my requests, you are violating my privacy rights.I demand that you take immediate action to permanently remove my personal information from your website and ensure that it is no longer accessible in any form. If this issue is not resolved within [a reasonable deadline, e.g., 10 business days], I will be forced to escalate this matter further, including taking legal action and filing complaints with relevant privacy protection authorities.I expect confirmation of the removal of my information as soon as possible.

  Business Response

  Date: 07/19/2025

  Hi *****,
  
  I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
  
  Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.
  
  Best regards,
  Radaris customer service
  

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23623270
  
  I am rejecting this response because: 

  you mean to tell me you dont remember this email you mean to tell me that numerous emails have been sent to you and you have yet to honor my request. You dont remember that?