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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is storing personal, private information about me without my consent, per their services. I attempted to have them remove the information through their removal option. The final step, which is meant to send an email to me, failed twice, giving me no option to utilize their advertised service to remove that information. I believe it is false advertising. Here is my profile: *************************************************

    Business Response

    Date: 07/29/2025

    Hi,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Enobong Nta

  • Initial Complaint

    Date:07/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested this website to remove my information. It says it will send you a confirmation email but it does not. I have read about multiple people having this occur to them on Reddit which suggests its systemic.I want the following profile removed entirely but the company is non compliant with requests.********************************************************

    Business Response

    Date: 07/28/2025

    Hello ****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:07/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the steps on the Radaris website to remove my information from their website. I received an email that stated Your removal request has been approved by the administrator. however, they still publish my name address phone number etc on their website. the profile I would like removed is listed below in the account/order/tracking number field. Thank you.

    Business Response

    Date: 07/28/2025

    Hello *****,

    I apologize for the issue youve experienced. As I can see, your record has been already removed from our site.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:07/26/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I was trying to remove my information from ************************** that is very harmful to me. I tried to remove using their form but confirmation email never came. I tried to call their customer service but ***** ever responds, tried to contact them via email but they keep on ignoring my requests. So I ma seeking your help to remove my information from their website.

    Business Response

    Date: 07/28/2025

    Hi *****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not getting any confirmation. Not getting any updates. Not receiving any emails helping me out. I had to take measures and contact you via a third party to get through. I kindly request that you immediately remove my personal information. Thank you **********************************************************

    Business Response

    Date: 07/24/2025

    Hi ****, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted several requests online via Radaris website to remove all data related to ******* ******* and ******* ******* *******, age 65, who resides in ************, *******. Every submission I made never got a response with a confirmation link to remove, which the company outlines in their process. I only got a generic responses outlining their process for data removal, which I was following. Based on the numerous attempts I made, I am needing support by the BBB to ensure Radaris takes action to remove the data for anyones view. In fact, I would like to opt out on posting any data related to me.

    Business Response

    Date: 07/23/2025

    Hi *******,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted several times to get my information removed from Radaris with no help. The company has a listed telephone number of **************; however, there is always a message that says they are unable to take the call and to leave a message - no one EVER calls me back. There is no option online on the Radaris website for me, ******* ******* to get my information removed - there is nothing I can do to select and remove a profile that includes all of my addresses and an arrest record from nearly ************************************************************************************************ removing my profile as the company website states. I am seeking BBB assistance in this matter as this public information from many years ago can harm my career efforts. I've attached pictures of what I would like the company to remove. Thank you.

    Business Response

    Date: 07/21/2025

    Hello *******,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested to have my information removed from this website two times. Each time no confirmation email is sent to start the verification process to remove the information.

    Business Response

    Date: 07/21/2025

    Hello ********,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 07/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** **********

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other people, I have requested that radaris remove my personal information from their website and never receive the signup email in my inbox or spam folder.

    Business Response

    Date: 07/17/2025

    Hello *******,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 07/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked multiple times to remove my info. I've also tried to opt out myself but I never got a confirmation email. I request that you immediately wipe my info off of your website.********************************************************* *********************************************************

    Business Response

    Date: 07/15/2025

    Hello *****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

Radaris is NOT a BBB Accredited Business.

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