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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************** I am requesting a deletion (opt out) of my public record. Showing as **** ******, Bala Cynwyd, ** (49)I followed your exact steps and videos presented on your website.When I click control my information it sends me to a partner site ****** where I have to pay to delete my information. ***************************************************** is not accurate,Your video ******************************************* is not accurate.Thank you.

    Business Response

    Date: 04/21/2025

    Hello Luka, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They make it impossible to remove your information from the internet, create a 10 second delay on every web submission so it takes a long time to TRY to remove your info and then at the end, they don't send the confirmation email.

    Business Response

    Date: 04/15/2025

    Hello ****,

    Thank you for contacting us.

    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.
    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************


    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23205482

    I am rejecting this response because:
    I followed the steps on the web page.  They have several steps that only require a click of a button to continue while they try to explain why it's their "right" to show your private information. 
    Every page has a 10 second count down before you can click continue.
    At the end, you have to enter your email address AGAIN, and they claim they will send a link to remove your information.  Problem is, I still don't have that email and I've checked my Spam folder.
    There are three problems with this company:
    1.  They collect and display personal information without consent
    2.  They make if difficult to remove this information
    3.  Once you follow their steps and waste your time, they still don't remove it.


    Sincerely,

    **** *******

    Business Response

    Date: 04/17/2025

    Hello ****,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:04/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Radaris because their opt-out process for removing personal information is needlessly complex and feels intentionally obstructive. After locating my listing on their site, I attempted to follow the opt-out instructions, but encountered the following problems:Too many steps: The process requires navigating through multiple screens with vague or misleading buttons, rather than providing a simple, direct method for removal.Artificial delays: After each step, the site initiates a countdown timer or "processing wait" screen that feels manipulative and unnecessary.Lack of clarity: At no point does the site clearly confirm that the opt-out was successful or that the listing will be removed ************** follow-up: Other sites offer immediate confirmation. This process appears designed to discourage people from reclaiming their data rather than support privacy rights. Its especially concerning for individuals like myself, who have had records expunged and are trying to protect their privacy legally and ethically.I am requesting that Radaris:Immediately and permanently remove all personal data associated with my name and identity.Provide a simple, one-step opt-out process with no artificial delays or unnecessary screens.Send confirmation that my data has been deleted from their platform.I believe this user-hostile process violates the spirit of consumer rights and personal data protection, and I hope the BBB will help hold Radaris accountable.

    Business Response

    Date: 04/14/2025

    Hello, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ********************* or send the *** in reply to this message. 

    Best regards,

    Radaris customer service

    ***********************************


  • Initial Complaint

    Date:04/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive tried to remove my information on Redaris via their website and many phone calls They make it impossible to do so. All I want is for them to remove my name and information from their website. Even their removals@redaris doesnt work. I never signed up as a subscriber.Please help!

    Business Response

    Date: 04/14/2025

    Hello Sakara, 

    I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23196428

    I am rejecting this response because: Still on redaris website

    Sincerely,

    Sakara Rennka

    Business Response

    Date: 04/17/2025

    Hello Sakara, 

    We have already removed information for Sakara Rennka Age 71 in *******, ** per your previous request. The screenshot you sent shows a completely different person - Sakchai Himathongkhamin Age 69 in **********, **. Your information has been already removed and the screenshot you sent does not contain your Personal Identifiable Information. 

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 04/17/2025

     
    Complaint: 23196428

    I am rejecting this response because:

    Sincerely,

    Sakara Rennka

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/4/2025 ************* via: ************************************************** Issues: 1. Series of unnecessary loading screens.2. "Submit" button to send a confirmation email doesn't work.3. Email gets blocked due to "exceeded number of requests per person". I got blocked despite not even getting a confirmation email, nor a screen that said an email was sent. The mere existence of such an "error" is nefarious. A person should never be limited to the number of times they can make privacy requests.

    Business Response

    Date: 04/07/2025

    Hi Ciara, 

    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process. 

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23163122

    I am rejecting this response because:

    It doesn't address the full issue at hand. Only saying they handled MY request for removal is blatantly avoiding the rest of their malicious actions. I had gotten the confirmation email HOURS after my initial attempt, not to mention getting blocked beforehand.

    I've had a friend who tried to opt out and when they received the late email confirmation, it didn't even work because it "expired". This was an hour after they received the email, same day they did the opt out request. Delaying the email AND nullifying it shortly after? Unacceptable.

    If I just accepted their response, they would continue their PURPOSEFUL DISREPECT and disregard towards privacy. Removal should be made easy and convenient. And this site does the exact opposite of that.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove my info on your website and don't sell it.Your website sell and show my personal information to the public, please remove it.************************************************************************************************ ************************************************************ ************************************************************* Thanks,*****

    Business Response

    Date: 03/24/2025

    Hi *****, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 03/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my good name from your site *************************************************

    Business Response

    Date: 03/24/2025

    Hi Femi,

    Thank you for contacting us.

    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    remove my good name for month and site, this will ************* 15 years and every other year after removing you do it again ****************************************************

    Business Response

    Date: 03/24/2025

    Hi *******,

    Thank you for contacting us.

    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:03/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to be removed from RADARIS database as they have access to PII and I have strong safety concerns about my online presence due to my job. They have my date of birth and my address as well as people related to me. I want anything associated with my name removed from their database. I have attached the link to my public information:*************************************************************

    Business Response

    Date: 03/03/2025

    Hello *****,

    Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a victim of radaris for years and the information will not be removed. I was arrested in ******* over ******************************************************* ***********************. Also it has prevented me from receiving several high pay jobs or jobs in general. They refuse to take it down despite my multiple requests begging and pleading. I have Changed in 20 years and my life is completely different. Please remove this negative image and information of me as it is not only illegal but extremely unjust. I have missed opportunities in housing , jobs and career development due to this post. I currently volunteer and take care of the elderly for free. I also dedicate my time to helping others with similiar drug addictions and take them through the ** steps I am a sponsor and a changed person, my life is complete done a 360. Please take this information down. I am going to seek legal action if its not taken down.

    Business Response

    Date: 02/26/2025

    Hello *****,

    Thank you for contacting us. Our records show that you have already received a detailed instruction on how to remove the information on Feb 24th. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    We will need to know the specific information you would like removed and the *** of the page where this information appears. Please email us directly at ************************************ so we can assist with your request.

    Best regards,
    Radaris customer service
    ***********************************



    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22992503

    I am rejecting this response because: I contacted you several times and I receive no response. There are several pictures and links associated with my name which I just sent via email *******. I want EVERYONE removed, which all falls under the link *****************************************************

    there Are several Pictures I screen shot that fall underneath this link as well via email. I want every single one REMOVED and I want it done TODAY. 


    Sincerely,

    ***** *********

Radaris is NOT a BBB Accredited Business.

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