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Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is selling my personal information on the black market and to any scammer or hacker out there whom has NO permission nor authorization to sell my information nor my family, which the information that they have is false and incorrect. This company along with any other company that they are connected to needs to have charges brought against and destroyed by shutting them and any company connected to them. Also for my information to be deleted!!!

    Business Response

    Date: 07/02/2025

    Hello ********, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested that all my personal information be removed from Radaris. DeleteMe has a POA and they have requested my personal information be removed as well. To date, 6/30/2025 my information is still accessible. How do we hold a company accountable even with a POA that they ignore?

    Business Response

    Date: 07/01/2025

    Hello ****,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site posted a page about me ************************************************************* including my residence address. I've submitted two requests to this company asking to remove the page. Both times I was told that I would get an email confirming the removal, I was given confirmation numbers, and both times I did not receive the emails. The company apparently does not follow its own process as it gave me wrong information twice, so I'm concerned about it handling my personal data. I need your help this page removed, please. Thank you.

    Business Response

    Date: 06/30/2025

    Hello ******, 

    I apologize for the issue you’ve experienced. Your record has been removed from our site. Please contact us directly at, [email protected], if you still need more assistance.

    Best regards,
    Radaris customer service
    https://radaris.com/

    Customer Answer

    Date: 07/01/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:06/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the same complaint as everyone else. I have requested radaris remove my information from their site multiple times. I follow their procedure and I NEVER RECEIVE AN EMAIL FROM THEM TO CONFIRM THAT I WANT THEM TO REMOVE MY INFO. They are a scam. REMOVE MY INFO!!!!!!!

    Business Response

    Date: 06/30/2025

    Hello ****, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 06/30/2025

     
    Complaint: 23533129

    I am rejecting this response because:
    NUMEROUS COMPLAINTS ABOUT THIS EXACT SAME ISSUE HAVE REPEATEDLY BEEN SUBMITTED TO THE BBB YET THIS BUSINESS IS NOT FIXING THE ONGOING ISSUE.  This business needs to get the issue resolved so everyone that comes after me does not have to waste their valuable time completing a BBB complaint because this company is to inept or is deliverately refusing to fix this ongoing issue that everyone is having when asking this company to remove their info.  

    Sincerely,

    **** Bang

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of harassment, so I am trying to remove my information from the internet. I have attempted to remove my info from the Radaris website twice using the "Remove my Info" form. After completing the form, it tells me "Please check your email and click on confirmation link to complete the removal." An email is NEVER sent to me. I've checked my spam and trash folders over & over again. I need my information removed to protect myself from harassment/stalking. I am in physical danger because my info won't be removed from this site. **************** does not help.

    Business Response

    Date: 06/27/2025

    Hi *******,

    I am very sorry you feel this way. We complete all received requests within 48 hours. If we have not completed your request, it's likely that we don't know the specific details you want removed.

    For removal we need to locate the records on our website. Please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/27/2025

     
    Better Business Bureau:

    When I contacted the company directly, they would not remove my profile. When I contacted them through BBB, the company said that they didn't have enough information to complete my request. This is unlikely since I had provided them with the details of my profile and an exact link to my profile when I contacted them directly.

    After contacting them through BBB, my profile has finally been deleted. Thus, my complaint has been resolved (complaint ID *********.

    Sincerely,
    T

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my personal information to be removed from Radaris website. I never received the confirmation email from Radaris to confirm the removal. See below the links that show my personal information.****************************************************** **********************************************************

    Business Response

    Date: 06/27/2025

    Hi *** ***,

    I apologize for the issue youve experienced.

    Your identified records (resume, profile) have been already removed from our site. Please clear cache of your browser by pressing Press Ctrl+F5 on the page in your browser before checking.
    We have sent you a confirming email to *************************************.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:06/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried repeatedly to remove my information from the site following their system and instructions. The prompts tell you to click a link inside a confirmation email to start the process of removal but no email ever comes. I emailed their customer service and received an automated response instructing me to do exactly what I had already done. Called customer service only be put on hold and hung up on.

    Business Response

    Date: 06/26/2025

    Hello *****, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question. 

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple times I have but in a request to have my personal data removed. Each time it says "Please check your email and click on confirmation link to complete the removal." I never receive an email. And when I contact customer support, they just say to go submit the same request I already have 3 times now and so I just go in circles. They are intentionally obtuse and refuse to remove data they do not have my permission to share.

    Business Response

    Date: 06/20/2025

    Hi ****,

    I apologize for the issue you experienced. Your record has been already submitted for removal from our site.
    You will receive a confirmation to your email ***************************.

    If you need any further assistance, please contact us directly at *************************************************************.
     

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/20/2025

     That resolved it.

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a victim of identity theft. I asked Radaris years ago to DELETE and not share or sell my information. I periodically ****** my name to see if any identifiable information comes up. When I Googled my name today, Radaris clearly shows on ****** my current and previous address along with my current and previous phone numbers. My information on their site does not show, but they obviously still have my information since it is showing up on a ****** search. Radaris is actively still collecting my personal information and sharing it with ******. There is zero privacy at Radaris.

    Business Response

    Date: 06/18/2025

    Hello ********,

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have control of. 

    Please contact us directly at, ************************************ if you see your information on **************************, not on ****** snippet. 

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/18/2025

     
    Complaint: 23484367

    I am rejecting this response because:  ****** got this information from you and it has your name on it.  LOOK AT IT AGAIN! ****** as a company does not know all of the information that each company has unless it is being shared by YOU.  It has YOUR name on it.  ****** cannot get this information from the sky.  ****** got my information from YOU!  YOU gave it to Google.  And now ****** is sharing it with anybody who ******* my name!  SHAME ON YOU!!!  You offer ZERO PRIVACY!

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is falsely linking my dead father, ****** E. *****, to my dead mother's half uncle, ******* **********. Not only is ****** dead since 2004, but my parents divorced in 1996/1997. I do not know this distant half relative on my dead mother's side of the family, and neither did my dead father. I am filing a complaint with *********** too, since they already were supposed to delete and remove all mention of my dead parents from their site as well. All mention whatsoever, all records, everything regarding my dead father ****** E. ***** must be deleted- totally, permanently, and immediately- from this site and all affiliate sites, and all their records.

    Business Response

    Date: 06/18/2025

    Hello *******, 

    I apologize for the issue youve experienced. Your record has been removed from our site per your request.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 06/18/2025

     
    Complaint: 23481937

    I am rejecting this response because:
      I have already tried emailing you, opting out. It doesn't work. REMOVE ALL MENTION OF MY DEAD FATHER FROM YOUR SITE, YOUR RECORDS, AND ALL AFFILIATES' SITES AND RECORDS, IMMEDIATELY. OR NEXT TIME YOU'LL BE HEARING FROM THE STATE ATTORNEY GENERAL, AND/OR LEGAL COUNSEL. YOU ARE IN VIOLATION OF CT PRIVACY LAWS, AND COMMITTING FRAUD, SLANDER, LIBEL, AND DEFAMATION OF CHARACTER WITH THESE LINKS, PROFILES, AND OTHER MENTIONS. 
    Sincerely,

    ******* *****

    Business Response

    Date: 06/24/2025

    Hello *******,

    Thank you for contacting us. The profile you have mentioned (*****************************************************************) has been already successfully removed from our website. 

    If you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as all mention of myself, and all my dead family members, and all records you & your affiliates have are now about any of us are permanently deleted, we don't have a problem.

    Sincerely,

    ******* *****

Radaris is NOT a BBB Accredited Business.

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