Business Profile

Online Car Dealers

Driveway.com

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Complaints

This profile includes complaints for Driveway.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

192 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bouht and finance a ******* tuscan 2018. from driveway.com.that was octobre 2022.they delivre me the car without temporary plates ,arround 10/10/2022.i call thembfor the paper they said it was a mistake. but they did not offrr to pay for the storage of the car.after 10 days and many phone calls i received the temp. until now 11/14/2022 no plates. but bills already first payement bill received.car has a leak of water that s goes inside the car by passenger and driver seat. bad buttery connections i have to call /AAA two times for help.driveway give a 7 days car return ,no qust ask . and **** miles warranty or 60 days for all problems.i called many many times to fix this or change the car. no responds.talks to many custmer svc. they put me on hold until ligne died.after several attents i figure out they are nor serious about fixing or changing the car.i spoke to *************** nice men but can not help.i spok to *********** director of sells.start evoiding my calls.secretary keep saying he went vacations.al stuck with car that leak water in and problem starting.with 506 monthly kick in without a good folowing up from the driveway. as they promesd
Business Response
Date: 11/14/2022
11/14/2022

Re: ************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's plates and a water leak repair. Please be assured that we take the concerns of our customers very seriously. I have reached out to our DMV team to further investigate the status of their plates. It is our understanding that the customer does have temporary tags, which will allow them to operate the vehicle for the time being. I'm working along side our customer satisfaction team to also further investigate the water leak repair. The customer did speak with an agent on 11/8/2022 regarding the issue and next steps. The customer was informed that we do need an estimate on file in order to investigate the repair. We are waiting on the customer to provide an estimate. As such, my team will continue to work towards resolving the customer concerns.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 11/14/2022

Complaint: 18397424

I am rejecting this response because:

Sincerely,

*************************
Customer Answer
Date: 11/28/2022
first they suppose to change the car or fix it .since i call them withen the warraty and return policy . second they want me to make a estimate pay for it. and wait for them to decide if they will accept the deal.no covring of my time and inconciniece. worst off all.
car check engine turn on. niw we have bigger problem. car engine no good. and they still want me to take care off all. and wait there decision.
no communications. they dont anwser my phone calls.

Business Response
Date: 12/06/2022
12/6/2022

Re: ************************* inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle condition and *** paperwork. Please be assured that we take the concerns of our customers very seriously. As such, we are working directly with the consumer to find an equitable solution on the vehicles condition and potential issues as well as looking into the *** delays on his permanent plates and registration.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 12/08/2022
thaks for your follow up.
as today 12/06/2022 somebuddy from driveway called me. he is offring to take care of those problems. i will give them the opportunity to arrange for the car to be fix on there expenses. so i will wait this weeck to see
the driveway next step.
thanks for your follow up.
please keep up withe me
Initial Complaint
Date:11/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 12, 2022, I attempted to purchase a vehicle from driveway.com. My financing and loan appraisal for my vehicle were completed, someone by the name of ******* was supposed to call me back, she never did. Then I called her 3hrs later and she requested that I propose a larger down payment. I made an offer, and she never called me back. One hour later I called her only to find out that she left for the day, and a MOD told me that the company is not buying cars from where I live even though we were not affected by the hurricane. This company is unprofessional and not transparent.
Business Response
Date: 11/14/2022
11/14/2022

Re: *************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their future vehicle purchase and loan approval. Please be assured that we take the concerns of our customers very seriously. ON 11/12/2022 ***** spoke with one of Driveways Supervisors regarding his possible vehicle purchase and loan approval. The supervisor handling the call provided ***** a high level overview of our process and why his loan terms had changed. My team has reached out tot he supervisor who handled the call to get more details. As such, we will reach out tot he customer to further discuss their concerns and a solution.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 11/14/2022

Complaint: 18396614

I am rejecting this response because: I have not heard back from anyone yet.

Sincerely,

***************************
Business Response
Date: 11/29/2022
11/29/2022

Re: *************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their future vehicle purchase and loan approval. Please be assured that we take the concerns of our customers very seriously. As such, we apologize for any delay in reaching out to *****. The phone number we had on file was for an unknown business and there was a note on file that the customer requested no further contact. After reviewing those notes and the concerns brought forth here, a Manager on our Satisfaction team reached out via email this morning to gain additional insights from the consumer on the issue and solicit feedback for future customers.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 12/06/2022

Complaint: 18396614

I am rejecting this response because: I never stated that I didn't want to speak to anyone, and nobody has contacted me.

Sincerely,

***************************
Customer Answer
Date: 12/12/2022
My number is ************ or ************
Business Response
Date: 12/14/2022
12/14/2022

Re: *************************** inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle purchase process and credit inquires. Please be assured that we take the concerns of our customers very seriously. As such, we have attempted to reach out to them directly to address their concern and have not heard back. We will continue as long as this case remains open.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:11/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ***** Civic with cash from Driveway. I have not received the paperwork to get the tag. I have not received the title. I own the car because I paid $20,600 CASH. I did not trade. I did not finance. I paid CASH. They have sent me a second temporary tag. This is not complicated and should not take this long to be without the paperwork for a car that I own out right! This is BAD business. I have had the call numerous times and get very upset with Driveway and that was WHEN I actually got through with someone. I am requesting what is rightfully mine..I want my title paperwork to get my car tag.
Business Response
Date: 11/11/2022
11/11/2022

Re: ******************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork and title. Please be assured that we take the concerns of our customers very seriously. On 11/10/2022 one of Drives Performance Managers reached out to the customer to provide an update on the *** paperwork and title. We have assigned the case to one of our Customer Resolution Agents who has been coordinating with our *** team to resolve the customers concern. As such, we will continue to reach out to the customer directly with updates.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Tell ** why here...
Initial Complaint
Date:11/09/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 12 2022 I bought a vehicle thru Driveway Lithia motors. I still haven't received plates or reg nothing I am a 100%disabled Marine veteran with amputations I have not been able to go anywhere as I would be breaking law if I did...... Now ****** law from DMV states that a dealer has 21 days to provide to consumer the paperwork on vehicle. The law also states the dealer has 30 to provide DMV all records of sale and title it's 6 months and still I can't drive my car or go anywhere like health shopping doctors etc. I can't take public transport as I have severe PTSD..... Everytime I contact them they lie or deceive. I've got written statement from Driveway stating reimbursement on payments (not done) supply a rental (also not done). I have dealt with this illegal operating business for 6 months now this is severely affecting my health and well being Thank you ******************************* USMC 100%disabled Marine Veteran that should be given respect not what Driveway Lithia is doing to me which is most disrespectful and has caused me many health and mental problems cause they can't follow state laws at all
Business Response
Date: 11/09/2022
This car was not sold by ********* Hyundai.
Please send to Lithia headquarters...their address is below.
150 **********************
Medford, ** 97501
Attn: Driveway
Please close this case for **, thanks
Business Response
Date: 11/29/2022
We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.
Customer Answer
Date: 11/29/2022

Complaint: 18253440

I am rejecting this response because:
Heir response does nothing to compensate what I've lost and been put through especially as I a 100%service connected disabled veteran with amputations that needed the specially equipped car that for last 8month I have been stranded at home because my means of transportation is illegal and can't be driven and the total disregard of my needs especially when I traded in a perfectly legal and equipped vehicle which also I won't get my VA vehicle reimbursable because Driveway can't seem to be able to get my registration on a vehicle I make monthly payments plus insurance plus the problem is still persistingT
Sincerely,

*******************************
Business Response
Date: 03/01/2023
Hello,
This complaint was submitted to ************** not Driveway.com. Driveway.com is a separate entity than ************** I have forwarded the complaint to them, but please reroute this complaint to Driveway.
Thank you!
Business Response
Date: 03/20/2023
3/20/2023

Re: ******************************* inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's registration and plates. Please be assured that we take the concerns of our customers very seriously. We have been in communication with the customer and have explained that ****** requires the vehicle to be taken into the **** Something that we are not able to do. With that in mind we have issued several goodwill payments to rectify the situation. We would encourage the customer to email us at *************************************** if there are any further issues or concerns.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:11/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/26 I purchased a vehicle from Driveway.com. I paid for them to have my registration done as well. It is now 11/8 and I still don't have my registration. Not only do I not have my registration but they called me yesterday and told me I had to go see an "officer" to confirm my vin number because they can not find the title. So they sold me a car with no title. Or at least that is what they are telling me. This is illegal!!! I have a car that I paid a lot money for but no registration and no title. There is absolutely no one to contact. They just feed you some line about how they are going to call the *** department and get back to you. No one ever DOES!!! I have also tried contacting ************* since they own Driveway, no response. Yes they will reply to this review in a timely fashion with a response that replicates their response to every other bad review (which may I add is a lot). Just check it out if you don't believe me. So I hope when they read this, someone will actually reach out to help me because I think I might have to get lawyers involved soon. This has been a horrendous experience and I would recommend you run fast from this company.
Business Response
Date: 11/10/2022
11/10/2022

Re: *************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's title and plates. Please be assured that we take the concerns of our customers very seriously. Our team has been in communication with the customer regarding their concerns. As of 11/9/2022 our DMV department sent the title to our APC team. At the moment they are transferring the title into the stores name. This will allow us to transfer it over to the customer and complete the process. As such we will continue communication with the customer.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 11/10/2022
I do not need plates. I need my registration and title.
I would like these now considering my temp tag has expired.

Complaint: 18375935

I am rejecting this response because:

Sincerely,

***************

Business Response
Date: 11/20/2022
11/18/2022

Re: ****************; Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plates. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern. The customer had a conversation with one of our customer satisfaction reps last week. *** was advised that the paperwork is being reviewed and we will be reaching out shortly with an ETA on the plates. I have reached out for an update, and will advise next steps for the customer Monday morning.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 12/01/2022

Complaint: 18375935

I am rejecting this response because no one has contacted me about my vehicle. I have had it for 2 months now with no title or registration.
This is illegal. You sold a car to me with no title and will not even return my calls. *********************** and ************************* are with customer satisfaction which does me absolutely no good. All they do is read these reviews and provide generic replies. They have not helped at all. No one has. I have never in my life dealt with such an awful company.

Sincerely,

***************
Business Response
Date: 12/12/2022
12/12/2022

Re: *************** inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's registration and plates. Please be assured that we take the concerns of our customers very seriously. Our records indicate that the paperwork to finish DMV work was sent and delivered *******************************. We have been given a rough ETA of 2-3 weeks for the plates to arrive with the customer. As a token of appreciation for the delays and inconvenience we have also refunded all shipping charges. As such, we will reach out to them directly to address any other concerns.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 12/15/2022

Complaint: 18375935

I am rejecting this response because:
My paperwork has now been sent to ********. The tracking number you provided in your response says it was delivered in ** UPS 1ZY308V10192037438. I am very confused as to why my papers went from ** to ***** and now to **. Please help me understand this.

Sincerely,

***************
Business Response
Date: 01/05/2023
1/5/23

Re: *************** inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's *** paperwork being sent to multiple locations. Please be assured that we take the concerns of our customers very seriously. This is done due to how our 3rd party Processor works. Each stage of the *** paperwork is handled separately. I am happy to report however, that the vehicles Registration is complete and was delivered to the customer 12/22.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought vehicle from Driveway. It was supposed to be delivered on October 18. No one picked it up to deliver it. The new date of delivery was October 23rd. It was not delivered due to issues with the driver. New delivery date was October 24th during my workday because thats the only time that worked. Got the vehicle empty on gas, needed an oil change, and new back brakes and rotors. Company to reimburse for gas(44.79), oil change(62.95) and shipping($545). Then was told that the brakes( ******) should also be covered because it was in the 7 day return window and I went to an approved auto body shop. They have failed to pay and have continue to ignore texts, emails and calls. Cannot get a hold of anyone I was in contact with.
Business Response
Date: 02/02/2023
2/2/2023

Re: ******************* inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their refund for shipping and repairs on the vehicle. Please be assured that we take the concerns of our customers very seriously. Unfortunately we did not receive this complaint until January 2023 due to issues with our BBB profile. However I am happy to report that Driveway Issued a check for $545 to reimburse shipping and the selling store provided a check in the amount of $580.84 to cover the vehicle repairs.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased vehicle that was delivered on 08/25 with no tempt tags. I took the company 2 weeks to get me a temp tag in the mail. The temp tag that was provide was only good for 2 weeks, expiring in 10/01. As of today 11/05/2022. I have not received permanent tags or registration for the vehicle I purchased and paid registration fees for. I attempt to call and text the representative and there general line almost daily for update with no response from anyone. I have been unable to drive the car that I am making payments on and this company shows absolutely no interest in assisting/communicating or give any sort of service.
Business Response
Date: 11/07/2022
11/7/2022

Re: *********************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plate. Please be assured that we take the concerns of our customers very seriously. The customer did have a conversation with one of our agents regarding their concerns. It appears the agent has expedited the issue to their supervisors to help expedite the process. We have reached out to the agent and their supervisor to obtain the most current update. Please be assured we will continue to work with the customer to resolve this concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my car on June 26, 2022, as of today I still have not received my license plates, I am now at my last time to purchase a paper tag, to be able to drive my vehicle. I have reached out to driveway, left voice messages, emails, even texts with no reasons as to when I will be getting my plates. I have even checked with the tax assessors office to see if anything has been processed and as of November 2nd nothing has been processed for the Vin of my car. I have made 4 payments on my car so far and after December 3rd if I have no payed I will not be able to drive my car. With it being the only car I have and having 6yr old twins I will not be able to live, work or even do the things I need to do as a parent. I need answers, I need plates, I also have sent in my receipts of the purchase of those paper tags with no refunds as promised.
Business Response
Date: 11/07/2022
Initial Complaint
Date:11/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 17th, 2022 I started the purchase of a 2017 Jeep Patriot on Driveway.com. Someone from Driveway.com contacted me that day to advise me that I had been approved to purchase the vehicle and that their manager will email me the proposal. I accepted the proposal and uploaded documents and pictures of myself to verify my identity. A week or so later I was emailed "EDOCS" of a bill of sale and signed them with a electronic signature. These documents were then mailed for me to sign and send back in the mail. The vehicle was then delivered to me on August 29th. Approximately ***************************************************************** my name (I signed them with a notary and sent them back in the mail. My temp. tag expired on Sept. 29th and a few days later I contacted Driveway.com to see if there was an update on when I would receive my License Plate. The staff member explained that she would look into it and call me back. Within an hour she texted me explaining that my License Plate was being sent in the mail that day. A couple weeks went by and I still never received my License Plate or Registration. I contacted Driveway.com on Oct. 27th to follow up and got no response from **************** Ironically about an hour later I receive a phone call from a staff member saying that they had messed up my loan and that I will have to restart the entire process. Including sending all previous Documentation that I had already sent and a picture of my social security card or else they will have to cancel the deal. All paperwork had already been signed by both parties and agreed upon. I'm not sure if this is legal or not but I know that I have been treated wrong. Its now over 2 1/2 months since I've had the vehicle in my possession and we are back at square one. After looking at the reviews of this company its seems like many people are having similar and other issues with Driveway.com. How they are running this business and their processes cant be right.
Business Response
Date: 11/07/2022
11/7/2022

Re: ********************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding the transaction on their 2017 Jeep Patriot. Please be assured that we take the concerns of our customers very seriously. It appears the customer was in communication with out team on 11/6/2022 regarding their concern and next steps. It appears that the agent and customer discussed picking up the unit. We have reached out to the agent to get the most recent update regarding that conversation. As such, we will continue to work with the customer to resolve their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.

Customer Answer
Date: 11/07/2022

Complaint: 18361618

I am rejecting this response because: This business is horrible and needs investigated. I bought a new car from someone else that ate how bad it was. It is sketchy business so much Im not even sure Driveway.com has the title to the 2017 Jeep patriot. Im a deputy Sheriff and looking deep into this and plan on hiring a lawyer.

Sincerely,

*********************************
Business Response
Date: 11/17/2022
11/17/2022

Re: ********************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle purchase. It appears that ******* did go through the process of purchasing a car from us. The funding was not secured on the car, and ******* was told that he would have to start the process over. ******* requested that we pick up the unit. We have arranged for transport and are awaiting an ETA from our logistics team.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:11/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used Vehicle (2021 Tesla Model Y VIN#*****************) online from driveway.com on Aug 29, 2022. Purchase included a trade-in (2021 **** Mach-e). The Tesla Model Y was delivered on 9/2/2022 with Temp Tags from ******************************************, a dealership (from the *******, ** area), expiration date of tag was listed as 9/29/2022. I Contact Driveway.com on 9/28, and 9/29, regarding an update on GA Tags. I also called the **, dealership on Sept 29, but was advised that i must go through driveway.com for all online disputes, as the business transactions happens through Driveway.com. Furthermore, additional attempts of calling on 9/29, Driveway.com issued an extension of current temp tag from same dealership for another 30-days, expiring on 10/29/2022. Driveway.com representative (****) advised, Driveway .com office in GA received vehicle purchase information on 9/21/2022 from the ** dealership to submit for GA Registration of vehicle, but **** is having an delay contacting the depart for an update but will have follow-up. Again, no update, I contacted driveway.com multiple days (Oct 11, Oct 19, Oct 26, Oct 28, Oct 30) , asking for an update. Again, No update. On Oct 28, 2022, i called driveway and representative (*********) mention that Temp Tag can no longer be extended from **. I was advised to contacted GA DMV for a temp tag. ********* sent **** of Sale and I contacted GA DMV *********** ******* spoke with ****. **** is showing no record of a Tesla in their system. **** further explained that a temp tag cannot be issued passed the 30-days purchase date. Once again, I have attempted to call 3 times Nov 1 to driveway.com, no update. My car cannot be driven legally on roads. A police report has been filed #*********, with ** *********************** for failure to register car/title fraud of purchase on 8/29/2002. GA LAW ******* Responsibilities of a ********** Vehicle Dealer.
Business Response
Date: 11/07/2022
11/7/2022

Re: *************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and registration. Please be assured that we take the concerns of our customers very seriously. Our team did speak with the customer regarding their tags. The paperwork has been sent to the **** My team is awaiting a tracking number for the package. The customer has been advised to call the ******* dealership to see if he is able to get a 3rd temp tag. We have reached out to our internal DMV team to get a more accurate update on this customer file. We are awaiting a response.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 11/07/2022

Complaint: 18359772

I am rejecting this response because:
Good Day - I have tried to call the ** dealership and was advised they could not assist. The ** Dealership transaction flows through Driveway, only Driveway can resolve. An extension beyond 60-days is a violation of ** law. There part of been completed and sent to driveway for final submission. I spoke with a representation from Driveway, they did advised paper work from the ** dealership arrived on 9/21. Its been pending submission to the ******* DMV with nO reason for delay. I even have copy of the Title and paperwork via the representative for the GA DMV. GA DMV cannot issue me temp tag, as it against GA law past 30-days of purchase. Driveway has been paid to complete this transaction as part of Title, TAG, application precess. Driveway will need to resolve. If driveway truly sent the paperwork to to GA DMV, please provide the tracking ID# for verification.
Sincerely,

***************************
Business Response
Date: 11/16/2022
11/16/2022

Re: *************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and registration. Please be assured that we take the concerns of our customers very seriously. One of our DMV supervisors spoke with the customer on 11/7/2022 and stated they are working on getting him another temp tag. That supervisor is also working with the selling store to resolve this issue. I have reached out for a more recent update. It is noted on his account hat is the documents have been uploaded into the GA system. GA will provide him another temp tag as well.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.

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