Business Profile

Online Car Dealers

Driveway.com

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Complaints

This profile includes complaints for Driveway.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

192 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/19/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two vehicles from driveway.com/lithia Motors in July and August of 2022. After almost 3 months I finally received the tags on one of my vehicles and still cannot get the tags on my other vehicle and every time you call customer care they lie to you and tell you that they are processing it, that it has been returned from the dmv, which they do not do. Or they just don't have any information and can't tell me anything I am tired of getting the runaround on why I cannot receive my tags I will never do business with this place again if I can just get my paperwork to get my tags for this truck I will be refinancing my loan so that I never have to deal with this terrible company again you would think after buying two vehicles that their customer service would care that you can't drive a $40,000 vehicle and haven't been able to for the last 2 months because they can't get their paperwork together but nobody at that place cares what you were going through or that it is their fault. I have talked to just about every customer service person at this company they all promised to call you back and no one ever does and then when you call back and say oh yes I talked to you the other day oh I'm sorry I must have dropped the ball on that! This place is passed infuriating
Business Response
Date: 10/20/2022
10/20/2022

Re: ******************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork and tags. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from Driveway.com in August 2022 and got the car no problem didnt come with temp tags so had to push ****************** to overnight me one which they did it is now 2 months later and I have no plates, every time I call and text I get the run around I am beyond over having a car that I am paying for sitting idle because no plates :( please help I need to get my plates so I can go to work and back
Business Response
Date: 10/14/2022
10/14/2022

Re: ************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plates. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/14/2022

Complaint: 18221081

I am rejecting this response because: you have had sufficient time to figure this out it is over 2 months now and no response or phone call or text gets responded to.. I honestly regret ever even doing business with this place this company needs a reality check maybe a lawsuit or two will make them double check their priorities. Never will I ***** recommend this way of buying a car worst place ever. I have had no plates since 9/18 and am expected to pay a payment for my vehicle to sit in the driveway. This is not right and I will keep complaining because I as a customer should be happy and I am definately not. No one should have to endure this stress its not fair. Get me my hard *** plates or pay for a rental until you can get it thru the dmv if not this is a scam if I ever saw one.

Sincerely,

*************************
Business Response
Date: 10/20/2022
10/20/2022

Re: ************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's plates. Please be assured that we take the concerns of our customers very seriously. We have been in communication with the customer. I have reached out to internal DMV team for an update on this account. As such, we will reach out to them directly to address their concern.
Sincerely,
Lithia Driveway Team.

Customer Answer
Date: 10/26/2022

Complaint: 18221081

I am rejecting this response because:
nothing has been done and contact has not been made in weeks now , I am sick of waiting for driveway to give me broken empty promises

Sincerely,

*************************
Business Response
Date: 11/03/2022
11/3/2022

Re: ************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork and plates. Please be assured that we take the concerns of our customers very seriously. We have been in communication with the customer regarding his DMV issues. According to our DMV department the documents where sent to the New York DMV. My team will follow up with next steps for the customer.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 11/03/2022

Complaint: 18221081

I am rejecting this response because: I have heard that it was submitted and was promised October 19th yet that came and went I will be happy when I get a package overnighted and its my plates

Sincerely,

*************************
Business Response
Date: 11/16/2022
updated
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 11/17/2022

Complaint: 18221081

I am rejecting this response because:
Getting anyone to actually do their job is beyond trying to pull teeth, empty promises over the last 3 months is making me want to scream. I am paying my payments in full on time yet I have a lawn ornament because its now 3 months Ive been begging for plates, I never get a legit statement back just dates that come and go and pawned off to the next worker. This company will not return calls or messages only to say hold tight if you do get a person, management is lazy and does not ever do what is promised, very sick of it and want plates Or Im going to go thru with legal action

Sincerely,

*************************
Business Response
Date: 11/30/2022
11/30/2022

Re: ************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plates. Please be assured that we take the concerns of our customers very seriously. All DMV work has been completed and the plates were sent to the customer. We will reach out to them with the tracking and ensure that there are no further issues.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The worst car buying experience possible. Had two cars sold from under me after I had already been approved on that specific vehicle. Took two months to register my vehicle. Even after registered they gave me a new tag instead of transferring my old plate which costed me an additional 500$. Common sense would show that if a customer is trading in two cars surely you would think to transfer a plate, not to mention I told 10 different associates I was planning on transferring before, during, and after my purchase. Not to mention not a single associate will return my messages or calls. Awful business experience from a poorly run company. I would like a refund on the charges for my plate.
Business Response
Date: 10/14/2022
10/14/2022

Re: ***************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plate. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a car online that did not match photos listed on the driveway.com website as there were numerous scratches all around the body of the car that were not called out in the ad or the pictures. When I was sent a repair order that indicated there were dings and scratches on the car, I asked if they had been repaired and was assured they were fixed by dentwizard. When the car was delivered, it was clear no professional repairs had been made and, in fact, on some parts of the car it appeared someone with no repair experience had attempted to poorly cover up scratches with a paint pen that didnt match the color of the car. On 9/27. I immediately contacted the 3 people I had been working with at Driveway and the ************ dealer in ********** (the car reseller) and no one answered my two emails asking for some guidance on why the car arrived in such poor condition. I submitted a request to return the car on Oct 4 to get my money back (paid in full via wire transfer) and a refund on shipping and was told it would take 3-5 days to arrange car transport and they would not start the process to return funds until within 7 days of picking up the car. Its now 9 days later, I found another used car locally I want to buy but I can do nothing because I am stuck with the car and no return of my $31k. Throughout the process, the staff have been unprofessional, dishonest, unclear about what their selling process is and completely unconcerned about providing a good customer experience.
Business Response
Date: 10/14/2022
10/14/2022

Re: **************************;Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's repair issues. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/17/2022

Complaint: 18207568

I am rejecting this response because: while the car was finally picked up last Thursday, Oct 13th, I have still received no update as to when my money will be refunded. They will tell me only that it could take between 1 to 3 weeks despite my request that they refund me the money asap as it causing delays for me to be able to purchase another used car at a local dealer. Additionally, someone at Lithia accounting department was also responsible for filing paperwork to process title and registration for the vehicles so when I asked her to confirm she had stopped processing the paperwork she said she needed the temporary tags, which were on the car when it was retrieved, so it seems no one at LIthia communicated to her that I reached out over two weeks earlier asking to return the car. It's unclear if this will cause problems for me to register and insure a different car in the state, but hopefully not.

Sincerely,

*****************************
Business Response
Date: 10/25/2022
10/25/2022

Re: ***************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle refund. Please be assured that we take the concerns of our customers very seriously. We are further investigating the status of the customers refund. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/30/2022

Complaint: 18207568

I am rejecting this response because: I still have not received my refund and it has now been two weeks since the car was picked up from my home. i have reached out multiple times for updates but no one is able to give me any answers as to when the money will be returned.

Sincerely,

*****************************
Business Response
Date: 11/07/2022
11/7/2022

Re: ***************************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their Driveway refund. It has been confirmed that the customers vehicle was picked up. I'm awaiting a confirmation from our shop team refunding the unwind of the customers deal, along with an updated timeframe on the refund portion. Once an update is made. We will reach out to the customer to relay that information.
Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.

Customer Answer
Date: 11/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's been over a month and we're still without our car (and without a title, which puts us over our states 30-day requirement to register after purchasing).First, delivery was poorly coordinated and days late. My wife found out at 10pm at night that she needed to meet the driver somewhere to pick up the car (we were told it would be dropped off at our house). Not good!When I checked out the car the next day I found it had a horrible vibration at idle. It took over a week to approve the repairs under warranty (which, incidentally, put us past our 7 day no-questions-asked return window). Turns out it had 4 bad motor mounts. Something like this is EXTREMELY OBVIOUS and the car should NEVER have made it off the lot in that condition! This is more the physical dealer's fault, but Driveway still bears responsibility as the face of the operation.As I write this, the car is stuck at the shop over a month after purchasing because they (understandably) won't release it without payment and the warranty company (which I can only communicate with through Driveway) is painfully slow and uncommunicative. At this rate there's a good chance I'll have to pay the $1300 bill myself to get the car back and god only knows if I'll ever see that money from the warranty company. What a nightmare!I've had some terrible car-buying experiences before, but this takes the cake. They found a way to s**** something up (sometimes multiple things) at literally every step of the process.I will say the people I have dealt with have been pleasant enough, but as often as not they can't find the answer to a question or don't get back to me as promised. I could not be more dissatisfied.
Business Response
Date: 10/13/2022
10/13/2022

Re: ********************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's title and repair concerns. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a 2016 ecoboost mustang, maybe like 2 weeks later it got delivered September 20th. Here we are in October and I've yet to receive my dmv paperwork or title to get it registered. I'm already tired of this. I contact people and get the same response from every driveway person. I'm sick of this. My temp plates run out in 6 days and I can't get new ones. And on top of that I can't even use it the next couple days bc they sold me a car that needs like $3k worth of repairs. I was told they'd reimburse me and to be honest I don't think they'll pay for the fixes. I just want registration paperwork and I'm tired of going through something this difficult.
Business Response
Date: 10/11/2022
10/11/2022

Re: ********************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork, registration, and auto repairs . Please be assured that we take the concerns of our customers very seriously. Our internal team is working to resolve the customers complaints. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/11/2022

Complaint: 18193468

I am rejecting this response because:

problem is not fixed

Sincerely,

*********************
Customer Answer
Date: 10/14/2022
The problem is not fixed
Business Response
Date: 10/20/2022
10/20/2022

Re: ********************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork. Please be assured that we take the concerns of our customers very seriously. We have been in communication with the customer regarding their concern and resolution.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from Driveway that was delivered to me on 9.8.2022. I received the vehicle with no temp tags even though I was told that the tags would be provided to me at the time of delivery. I had to reach out to the company several times throughout the next week in order for them to email me a temp tag. The temp tag expired on October 3 and I had received no phone calls or updates on when I would be receiving my tag or title. I reached out to them a week before the temp tag was to expire to get an update on when I would receive my actual tag and title. They informed me that there was "nothing in their system that showed them when I would be getting my tag or title". They said they would call me back when there was update, which they never did. My temp tag was due to expire in a few days with no word from Driveway, I reached out to them again for another temp tag and they told me they would put in a request to the ****** *** for one and it would take 7 days to process. My temp tag was already going to be expired, this would have left me not able to drive the vehicle I had purchased from them. They acted like there was nothing they could do about the matter and were going to leave me out to dry. I didn't accept that response and let them know they needed to give me a rental car to drive until another tag could be issued. I wasn't able to get a rental until two days after the first temp tag was expired. A rental car was issues to me for 5 days (until Oct 10), during which I have still received no calls or updates from Driveway about my tags or title. I have been calling and nobody answers in the *** department. It is ridiculous that I've had to make all contact attempts with no reciprocation. I have had my vehicle for over a month and still do not have my title, tag, or registration. If this matter is not resolved soon, I will be taking legal action. It is illegal and fraudulent to not provide a title to the vehicle owner within 30 days of purchase.
Business Response
Date: 10/10/2022
10/10/2020

Re: ********************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork. Please be assured that we take the concerns of our customers very seriously. We are currently working with our internal team to resolve the issue .As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ****** Highlander hybrid on July 14th through Driveway.com. They told me that they couldnt not find a driver to get my car to me and pick up the ******* Navigator that I was trading in. I later found out it had been transported to ****, but it had been there for at least a week and no one could get it to me. I chose to go there myself and pick it up on Aug 1st. In that phone conversation, they agreed to refund me part of my delivery fees. It is now Oct 1st and I have not received a refund, paperwork, or registration for the **** I am past my allowed time to drive on my purchase agreement without license plates and registration. Two weeks ago they had assured me that the check had been sent out and that they paperwork was being mailed. A week later, they said that none of that actually happened. I cant count how many times I have called them. I am never allowed to talk to anyone in charge and no call backs. Im a mom with three small kids and this is usually my only vehicle. Please help me.
Business Response
Date: 10/06/2022
This complaint was submitted to the incorrect company. This is Driveway Finance Corporation, not Driveway, the online e-commerce automobile sales company. Please re-route the complaint to the correct company.
Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Vehicle through Driveway on 6/16/2022. I paid sales tax and registration fees and vehicle was supposed to be registered and plates sent. They never were. Driveway said I could pay to have the vehicle registered and they would reimburse me. I paid and submitted receipts to them. They only sent me a partial refund for some reason (I paid $812.86 and received a refund of $394.39) . I reached back out to them several times with no resolution. I attached a photo of the text message from them saying I would get reimbursed, the original receipt, and the new out of pocket receipt paid to CT DMV. Throughout the entire process Driveway's communication has be horrendous. I would have to call multiple times to get a response. Also the vehicle condition was grossly misrepresented. The entire process has been unprofessional to say the least.
Business Response
Date: 10/06/2022
10/6/2022

Re: ********************************* Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's DMV fee's. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/17/2022

Complaint: 18172105

I am rejecting this response because:

Case 18172105 was closed however it has not been resolved. The business reached out to me immediately and said they were looking into however they yet again did nothing. It's been over a week since I last heard from them. Please reopen the case. Thanks

Sincerely,

*********************************
Business Response
Date: 10/24/2022
10/24/2022
Re: *********************************; Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's paperwork and registration. Please be assured that we take the concerns of our customers very seriously. Our team has reached out to them directly to address their concern. It appears we did cut the customer a check for the registration fee's .We have reached out to our DMV department for an update on the plates. We will update the customer once that is made available.
Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company ****** for this car and the condition it arrived in was unacceptable I have been trying to get them to replace the. Terrible and unsafe tires the car came with I have spoken with both parties in regards to fixing the issue and they are both not fixing the issue they requested it go to Tesla now they are back tracking on fixing it after the quote awd =all tires replaced at the same time even the car is telling you theres an issue they claimed the tires on the rear are new but they are not and they revoked my 60 day warranty also fog light on car is blown and they delivered the car with no tags or registration
Business Response
Date: 10/05/2022
10/5/2022

Re: *********************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's wheel and tire issue. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/05/2022

Complaint: 18168812

I am rejecting this response because:

Sincerely,

*********************** this is false the business knew of the issue and is trying to hide to not have to fix the issues told me its used so desl with it which is unacceptable
Business Response
Date: 10/12/2022
10/12/2022

Re: *********************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tires. Please be assured that we take the concerns of our customers very seriously. As such, we will reach out to them directly to address their concern. Senior management spoke with ****** on 10/5/2022.We will reimburse him for 2 tires (up to $500) and fix a fog light.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team.
Customer Answer
Date: 10/18/2022

Complaint: 18168812

I am rejecting this response because:

Sincerely,

*********************** my car is still illegal on the roads with no tags or registration processed not even tenp tags which sre required to sell a car in the state of va
Business Response
Date: 10/26/2022
10/26/2022

Re: *********************** Inquiry

To whom it may concern,

We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle's tags and plates. Please be assured that we take the concerns of our customers very seriously. We have been in communication with the customer regarding this issue. Based on out internal notes, he should have his plates, everything was squared away and the end of September.

Thank you for bringing this to our attention.

Sincerely,
Lithia Driveway Team
Customer Answer
Date: 11/02/2022

Complaint: 18168812

I am rejecting this response because:

Sincerely,

*********************** still nothing

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