Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Contact ******** for DV. According to ************************* I qualified, she asked me to pay fee 325 $. I asked if Lease qualified for DV. She told me YES!. After paying the claim was sent to the insurance company, ********************* said that the Lease does not qualify for DV. ****** sent the claim to *************** owners of the lease. *************** replied that I did NOT qualify. ****** sent the claim to LandRover America, which responded the same No caliph! That's when ***************************** tells me that she will give me back only $150 because it was my responsibility to read that Lease does not qualify for DV.

  Business Response

  Date: 08/05/2022

  At no time did we state if your vehicle is leased you will get your appraisal fee back if the claim does not work out successfully.  The refund policy is also clearly stated on our website www.autoloss.com.   The client does not own the vehicle so rarely do lease claims get resolved successfully..  We sent the client a partial refund just because we wanted to help in any way.  We spent months working on this claim with many demand letters, emails etc.. ************************* Owner of ********  Tell us why here...

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** to help me get a diminished value award from an insurance company. They claimed they could get me about $8502.00. The insurance company has no funds to pay me since their client was underinsured. I have asked repeatedly for a refund of the $325.00 that I paid to ******** and they have not responded and have totally ignored me. Please get me a refund of the $325.00 since they did not perform as advertised.

  Business Response

  Date: 08/08/2022

  We have many emails with this customer. We do always get back to this customer but she keeps on asking for a refund.  We have emailed her the policy and it is on www.autoloss.com.   We sent the report to the at fault insurance company and their policy was maxed out.  Next, we turned the claim into her policy.. Her policy did not allow for diminished value.  We also completed some demand letters as well.. She was not able to get diminished value due to her policy not having the correct coverage.    ************************* Owner of ********

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17616317
  
  I am rejecting this response because:******** ignored my request to receive a full refund for almost 3 months, from early May 2022 to almost the end of July 2022, which is when I contacted BBB. I have insisted to receive a full refund, because they have failed to performed as advertised in our contract. ******** has only emailed a copy of our contract which makes no mention of a policy, it only mentions their money back guarantee. Once ******** failed to get the at fault insurance to pay the diminished value award, as a way of avoiding refunding me the $325.00 that I had paid them, they tried getting my insurance to pay the award, but this isnt a part of my policy. Afterwards, ****** (the owner) emailed me stating that since they werent able to help me, she was going to refund me $150.00, which isnt what we had agreed to and up to this date, she has failed to refund me this amount either. If you give me an email address I can forward your company a copy of the email correspondences that can corroborate all of my statements above.
  
  
  Sincerely 
  
  
  ************************;
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/23/2022

  Per our policy on www.autoloss.com if you do not have the correct coverage and you are turned down for DV due to that fact we are not able to refund the DV Claim fee.   I have emailed this to the client many times and to be nice we are offering her $150.. She has not accepted that amount so we have not mailed that out.  Please let us know how we can help you further. ************************; Owner of ********           Tell us why here...

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17616317
  
  I am rejecting this response because: First of all, Im not woman,Im a men, and ****** knows this best, because she has personally answered my calls in the past. Secondly, ****** did not disclosed to me any business policy,not prior to and not during the course of our business. Our transaction was done over the phone and subsequently via email. During the course of our business,****** only cared to disclose to me their money back guarantee which was not conditioned by a policy as documented in our contract. Once she failed to performed as advertised,she wants to bring up an online policy, to not honor our contract. This is text book unfair and misleading advertising. Also, as I mentioned previously, I contracted ******** to represent me before the at fault insurance, not as a first party claim, therefore Im not required to carry any particular type of coverage.Also, I never decline to receiving as an initial return of $150.00 as she claims, which she promised to me about 5 months ago, and Im still waiting for.My request to her was to be refunded the remaining portion of my appraisal fee of $325.00 as per the term of our contract. Therefore, please assist me in recovering my full appraisal fee of $325.00, as ******** didnt perform as advertised.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/12/2022

  We have sent you the reason why you are not able to get the full refund many times.  We can close the file and send you the $150 refund if you agree.. ************************* Tell us why here...

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 17616317
  
  I am rejecting this response because:

  Your explanation is inconsistent with contract terms. Although your return policy was only disclosed to me after ******** failed to perform per the contract, their policy states that the money back is applicable to 3rd party claims. Since I hired ******** for a 3rd party claim, I reiterate my request to receive a full refund per the term of our agreement. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to ****** at autoloss.com on Tuesday June 28th, 2022. She said in order to help me I would need to pay her $350 to begin the Diminished Value claim process against the insurance company. I paid her the fee immediately and sent her the information she requested. She then sent me a report, and asked that I review it and submit any changes on June 29th, 2022 to which I responded to the same day. Her email to me stated that once I approve the report it would be sent to the insurance company "and help me from there." Nothing was sent, and I called at 2:21 CST on July 1st, 2022 to understand why nothing was sent yet. I received a condescending response and hung up. I immediately emailed ******, asked her to stop working on the case and provide me a refund for the $350 since no services were rendered aside from a report that she wrote to allow me to hire a new firm to handle my case. She then responded with an email stating that the report was sent (which it wasn't) and that I should "feel free to do what you feel like you have to do." What type of business responds to customers in this manner? I am expecting a full refund and have the email thread asking ****** to stop working on the claim since nothing was sent to the insurance and her firm has provided no services outside of the report which I will not be using. I then sent her an email to verify that she was denying my request for a refund and to cease any attempts to provide services based on my request to which she did not respond. I can provide the entire email thread if desired.

  Business Response

  Date: 07/06/2022

  This client was given a report and he approved the report to be sent to the adjuster.  We stated we would send in the claim.. He called the next day when the assistant that sends in the claims was at lunch. I stated the reports are sent in within 24 hours of you approving the report. He did not like that and emailed me he wanted his fee back. I emailed him stating you cant cancel a product after you get the product.  When the assistant got back from lunch I asked him about the report.  He stated he had already sent the report to the adjuster. I let the client know that in writing and he stated he was very upset and was going to make a BBB complaint against us..  *************************

  Customer Answer

  Date: 07/06/2022

   
  Complaint: 17512602
  
  I am rejecting this response because: I asked for a refund because I received awful customer service and am well within my rights as a consumer to decide who I do business with. I do not want you to represent me and made that abundantly clear. With that being said, ****** was sent a note to cease and desist any attempts to provide services on Friday July 1st, the only thing provided up to that point was a Word document. ****** then responded with several emails that she submitted the information of which I was never copied on and provides me no visibility to what is and is not being done which of course would not provide me with anything to follow up with the insurance on. I just checked with the adjuster, and she has received no correspondence from ******, this constitutes as fraud and unethical business practices. On another note, you never disclosed the terms and conditions of your service BEFORE accepting payment which is in direct violation of several Consumer Protection acts and laws at the federal and state levels which violates my rights as a consumer and may be considered fraudulent business practices. If you are going to push what you believe customers can and cannot do, the terms and conditions of your service need to be presented to the consumer before any transactions take place which would then allow the consumer to decide if they want to proceed or not. There is so much that is wrong here, and at this point it is clear to me that this is nothing more than a money grab which is unfortunate. Based on the information I provided, I am again asking for the $350 to be returned to me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2022

  The client canceled the claim after he received it.. He found us on the website and the refund policy is there.  He approved the report in writing and emailed us to send the claim to the adjuster. We did that.  ****** Fisher 

  All of this is in writing.. We can send the thread if needed as well.  

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17512602
  
  

  I do not accept the response made by the business to resolve this complaint.

   

  Do you realize how ridiculous your response sounds? Everything you have stated is a lie aside from what I have already addressed repeatedly in this thread. It appears that you do not read in detail what is submitted, rather, you rehash the same statements again and again apparently hoping that this will somehow become some alternate reality while also trying to frustrate people you have ripped off with the hope of them just walking away. There was no claim as you were immediately removed from any opportunity to represent me, I did not find you on your website (and I have already addressed the multitude of issues with how you are conducting transactions as well as terms of service requirements, placement, explanations, etc. see my response above) as I told you I found you on a forum of owners of the same vehicle I have, and I have also addressed the fact that you have repeatedly lied about sending anything to the adjuster (and no surprise, never copied me on anything) who has consistently denied ever receiving anything from you. I have negotiated (without your assistance of course) a settlement with the adjuster, none of your documents were used or were of any value whatsoever and you contributed absolutely nothing to this settlement. If you continue to conduct yourself in this manner and not do what is right here, you will leave me no option than to turn over what I have to the Attorney General of the state I live in as well as the state of ****** on the basis of fraud, deceptive business practices, failure to disclose, etc. By the way, the Internet is littered with complaints about you and how you are ripping people off, clearly, I as well as those on this site are not alone. It blows my mind that after all these years you are somehow still allowed to do this to consumers.

   

  [Resolved] Appraisal Group of America LLC Review: Appraisal Group of America LLC - ComplaintsBoard.com

   

  Appraisal Group of America Review: vehicle diminished value claim - ComplaintsBoard.com

   

  Ripoff Report | autoloss complaints, reviews, scams, lawsuits and frauds reported, 18 results

   

  Business Response

  Date: 08/12/2022

  I need the clients last name or the email address and I can forward that information to you ASAP.. ************************* Tell us why here...

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Autoloss to file a diminished value claim on my behalf for a amount of $350, They sent the claim to StateFarm and StateFarm rejected the claim because Claim was for the amount of $13,835 and ******************* (State Farm) The claim we sent in was not worth $13,835 that we are asking, So StateFarm Hired there own appraiser Pinnacle auto appraisers and they came out and actually inspected my car, after a few weeks State Farm called me and offered me $6,000, Told ****** and the support staff about the offer, Autoloss sent me a demand letter to send too stateFarm and we lower the amount to $9,500, StateFarm rejected the $9,500, a few more weeks past and Autolosss had me sent a Legal demand letter and we lowered the amount to $9,000 and state farm again rejected the offer, So ****** had me file a complaint to ********************* of insurance and that did not work either, State Farm final offer was $6,000 they believe what there appraiser was accurate, Nothing that Autoloss had me sent to statefarm worked, The Claim, demand letter , Legal demand letter and the file a complaint to ********************* of insurance all of this i sent to statefarm failed, The number one reason that this claim failed is because all the reports and letters they have me to sent out was generic in nature. ******************* ( StateFarm) said that they get alot of claims from AutoLoss and every claim they get says the same thing, Autoloss Just change the name, Vin and car Make, The other reason why the claim failed because no one from autoloss actually came out to inspected the car and Autoloss failed to prove Fair Market Value prior to loss and after the loss, The appraisal Autoloss provided was computer-generated and failed to take into account an individualized evaluation of the age, mileage, complete condition of the vehicle, as well as the extent and nature of the repairs. So the service failed me to get the $13,835, $9,500, $9,000 because there reports were computer generated

  Business Response

  Date: 06/26/2022

  This client received a check for $6000 for diminished value after hiring us.  Our policy is if you receive over the appraisal fee you don't get your fee back.. Most of our clients get 80%-90% of our diminished value claim number but not all clients do.. We completed many demand letters for this customer and helped him from start to finish. We have told him many times he is not eligible for a refund due to the $6000 check.. Thanks, ************************* Owner of ******** 

  Customer Answer

  Date: 07/01/2022

   
  Complaint: 17463495
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  The $6,000 was not because of what Autoloss did, The claim, demand letter, legal demand letter and the final thing that Autoloss had me do is file a complaint to ********************* of insurance which all failed nothing worked State Farm denied everything, **************** was a failure , Correction ****** your support team emailed me once about no refund and not several times as you stated on your response, already lying , But The hole point of me filling the BBB complaint because **************** failed me, State Farm believed  what there appraiser report Pinnacle Appraisal because state farm did not believe what Autoloss appraisal came up with, Autoloss said the diminished value claim was over $13,000 and they valued my car at $32,000, Auto loss had me do multiple appraisal when we send the demand letter, Driveaway $47,000, Vroom $38,000, Carvana $24,000, autoloss  appraisal was way off, I ended up selling the car for $50,000, Autoloss figures was off and that's why state Farm denied the claim that autoloss sent, Autoloss kept lowering the claim in good faith $9,500 to $9,000 because state farm keep denying everything autoloss have me sent to them, If State Farm negotiate the claim that Autoloss sent and if State Farm never hired their own Appraiser then yes your service worked but that did not happen, State Farm offered $6,000 base off what pinnacle appraiser report not Autoloss, Auto loss is just taking people money for computer generated reports, demand letters, State Farm kept saying that Autoloss claims all says on every report says the same thing, Autoloss just changed the name and car make and vin, Autoloss never came out to inspect the car in person, State farm appraiser they hired Pinnacle Did, They were more professional with there work.