Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15th 2023, I reached out to ******** in regards to my vehicle being in an accident and I needed their help with my diminished value claim. I spoke with *********************, who assured me that she would be able to help. I gave her all the information relating to the accident including the type of vehicle, cost of repairs and the company that's covering the repairs. She informed me that I was entitled to over 5k in diminished value loss and that she would work with me to get this resolved. I sent her all the information she requested at about 2pm PST, she informed me that she'd respond via email once she receives everything. I followed up 2hrs later to confirm whether or not she received the requested document, no response. I followed up on 6/16, she finally responded at 11am PST to let me know she's give me a call later. I informed her that I would be available after 3pm to discuss things. She called later to tell me that she would draft a complaint to file against LossCapture and that the cost of her services where $325. I gave her my CC information and that was the last time I heard from the ****** character again. I received a report on 6/19 at about 4pm PST asking me to review the report and confirm details before it can be sent to LossCapture. I responded to this email asking them to file this claim. I finally received a confirmation email on 6/21 stating that they've sent my complaint to LossCapture and asked me to reach out to the adjuster to get an update. I just received an update today 6/26 from Loss Capture denying my claim. ******** is a joke and a scam. Similar to all the other complaints filed again them/******. She's fake, she will not return your call, nor will she help you. What happened to helping your clients with their claim? She tells everyone she'll walk them through the process, then disappears after the collects your money. I want a full refund. The complaint she drafts for you is bogus.

  Business Response

  Date: 06/28/2023

  I received our clients response and that day I responded her with the following.  I also had given her the DV manual going over the steps too.. She is literally in the first steps of the claim.  At the end of the process if she does not have the appraisal fee she gets her fee back.  ************************* Owner of ********

   

  This is the next step-  Get A Dealer quote .. Per our conversation at the end of the process if you dont have atheist the appraisal fee you get your fee back. Also, we are BBB members and they have approved our refund policy. 
  
  Once you get the position of the insurance company in writing, we will need another thing from you.  The report we submitted for you is your proof of pre-loss value.  Now we need to be able to show proof of post-loss value.   I will need to incorporate a dealer quote into your demand letter to do so.  I strongly recommend that you obtain a local dealer quote such as CarMax.  A quote for the value of the vehicle with the accident considered will add strength to the claim.  The DV manual that ****** sent you originally goes over this step.  Send me a quote and I will draft the demand letter.  The true measure of a damaged vehicle's inherent loss in value can be measured as the difference in the value of the vehicle before the loss to that after the loss,prior to or after repair.  Just simply state My car was in an accident, Im thinking about trading it in and was wondering what youll give me for it..  Making that statement causes one of the representatives to do a hands-on appraisal of your vehicle, which is necessary to validate your claim by substantiating our post-loss value. Sometimes your accident isnt posted in Carfax or Autocheck yet.  To be on the safe side, please bring along a copy of your final repair bill.  Please make certain that you do NOT mention diminished value at all.  If you would like to use a dealership other than CarMax, that would be fine.  Remember, if they wont give you a printout of their appraisal, thats ok.   A business card from the dealership with the trade-in amount wrote down on it will be acceptable. Once you have obtained the quote, forward it to me and I will incorporate it into your first demand letter.  Thanks, ******
  
  
  From: Bee S <*********************>
  Sent: Monday, June 26, 2023 12:42 PM
  To: ********************* <*******************************************************;
  Subject: Re: Blessing's Damage estimate for 2023 RX
  
  Hello!
  
  Your claim was denied by Loss Capture as shown below. I would like a full refund of my money. It looks like this is a trend for you company and I will be filing a case with BBB.

   

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20239281
  
  I am rejecting this response because:
  This information should have been provided before payment was made. Sending generic emails and dodging calls is unprofessional. I would like a full refund. 
  Sincerely,
  
  Blessing *****

  Business Response

  Date: 07/12/2023

  The money back guarantee is on the website and on the paid invoice she received. *************************

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20239281
  
  I am rejecting this response because: this business provider false claims to many consumers including myself. ****** needs to issue a full refund. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/08/2023

  I have emailed the client many times what the next step is and how to get a refund. She refuses to follow the directions we give her and continues to demand a refund. ************************;

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its not until you get the report that you receive the instruction manual to inform you of what you will go through with the insurance company. The DV Report placed a pre-accident value on my 2018 ***** *****6 Turbocharged Grand Touring of $33,255.00. My cars MSRP new was 31k four years ago with 0 miles. *** it has ****** miles. ****** made several comments in the report about the condition of the interior, exterior, and dashboard. Shes never seen my car. The report lists features that my car does not have and was missing several features that my car does have. ****** had my vin. According to the report, my car has fog light, Xenon headlights, ventilated seats, dual power front seats, leather seats, four wheel drive, etc, My car does not have these. The report does not my turbocharged engine, sunroof, heated front seats, dual zone climate control, nor the Apple CarPlay, or leatherette seats, I googled my vehicle without the vin and found accurate trim level features. I sent emails noting discrepancies. I questions her valuation exceeding my cars new MSRP. ****** didnt respond to all. She responded can we remove the fog lights and submit?. ******* report has absolved her and her company from accountability for report accuracy and omissions. After bringing these things to her attention, she said she had the correct trim level. I was not happy with the product, I found it inaccurate and unlikely to pass the insurance companys scrutiny. Im not willing to lie and commit fraud. ****** refused to give a refund. This report has not been submitted to the insurance company and will not be. What she is doing is misleading, deceptive, and fraudulent. Some people may appreciate her embellished reports, I do not. The product I received was poorly written and wildly inaccurate. ******* suggestion that I do research on comparable vehicles and give what I wanted her to use was outlandish. Shes the expert, I paid for professional service and preparation.

  Business Response

  Date: 06/28/2023

  Please see the correspondence between us and this client.  Our report has the same trim level as the trim level on the repair order.. I asked him to send us the changes. please see below: He says he doesnt want to write the report and I should not use a computer?  *************************

   

  Just because it says the right make and model because you typed that into your cookie cutter report doesnt mean that your report accurately notates the vehicles features and trim. It also doesnt mean that your valuation of the vehicle isnt incorrect. Your pre-accident valuation is higher than the cars MSRP brand new. Come on ******, you are used to people being happy with your embellished reports, even though they quickly learn how little weight your reports carry with the insurance company because of that very thing.  Your instruction manual makes it clear how little impact your reports have on the insurance companies. Sure, ***** write a report that inaccurately describes the vehicle and get most of the features wrong, and places excess value on the vehicle, knowing the whole time that the consumer will end up jumping through hoops for months and chasing their tail in circles trying to get the money youve told them their owed.  All while absolving yourself and your business of any accountability for accuracy, omissions, or outcomes. Id say Im in the wrong business, but I have no desire to be in the business of deceiving people for a measly $325.00. Not worth the sleep I would lose.  
  
  **************************
  **********************************************************
  Apartment 303<************************************
  **************
  ****************************
  
  Wellness Is a Way of Life 
  
  All correspondence from this email address are to be considered strictly confidential, intended solely for the specific recipient or organization receiving the communication, furthermore, information contained herein cannot be disclosed or re-disclosed, verbally, electronically, or in writing, without the express written permission of ****** *********************. This confidentiality clause includes communication originating from this email address and responses to communications originating from external senders. 
  
  
  
  From: ********************* <***********************************************************;********* Tuesday, June 27, 2023 11:33:10 AM
  To: *********************** <****************************>
  Subject: RE: Re:
  
  The report has the same make and model that your vehicle has per the repair order you sent us. ******
  
  From: ********************* <***********************************************************; ********* Friday, June 16, 2023 3:24 PM
  To: *********************** <***********************************************************;
  Subject: Re: Re:
  
  Please see the DV draft and email us back any changes. Also, see the DV manual that goes over the process too. Once you email us the approval of the report we will send the report to the insurance company and help you from there.  We look forward to working with you further.  Once we send in the report please contact the adjuster at the insurance company in 48 hours to get an offer in writing so we can help you further. 
  Thanks, 
  
  *************************, Licensed Auto Appraiser 
  
  President | CEO | Senior Appraiser 
  
  
  From: *********************** <***********************************************************;********* Thursday, June 15, 2023 5:42 AM
  To: ********************* <***********************************************************;
  Subject: Re:
  
  Hi ******,
  
  After the first collision center Classic Collision finished with my vehicle, it was very clear that they did a terrible job. I have to have my vehicle sent to another collision center to rework the entire job. The initial invoice for repair from Classic Collision is attached in this email chain and I am attaching the final bill for the second collision center to this email. I would like to proceed with demanding the full amount of the appraised loss and the cost of the appraisal. Statefarm was given the opportunity to appraise the loss themselves and they gave me less than $200.00. 
  
  Please let me know what your thoughts are after reviewing both the original and the rework invoices. 
  
  Thank You 
  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20231030
  
  I am rejecting this response because: The business is failing to acknowledge that they have a standard 15 page report that they plug in vehicle information to.  They fail to acknowledge that they placed a pre-accident valuation on my vehicle that was higher than the **** brand new five years ago. They fail to acknowledge that the report included many trim level features that my vehicles trim level does not include and omitted many features that my vehicle does have. This is the result of using a cookie cutter report. When a business claims to be a professional licensed vehicle appraiser, I feel that any reasonable person would expect that the appraisal report be written specifically for their vehicle with accurate vehicle features listed.  These are available and accurate with a simple ****** search using the year make and model of the vehicle, which this entity, in the business of appraising vehicles, determining diminished value, and providing credible reports to insurance company claim agents, does not feel its necessary on a $325.00 report. The report also makes statements about the condition of the vehicles dash board, and paint, and the appraiser has not seen pictures of the vehicle or the vehicle itself.  The report is wildly inaccurate, misleading, and lacks any credibility. It would be an embarrassment to submit something so obviously embellished to my insurance company. The businesses response is also lacking in detail and clarity which helps to make my point. I have submitted copies of the report and very detailed accounts of what is wrong with the service I was charged for.  The appraiser is correct in that, I will not provide the information to her to put in the report. The accurate information is available to anyone. I further feel it is reasonable to assume that a business appraising vehicles would have the capability of running the *** and obtaining very specific vehicle information, including accident history, service records, etc. This business is not interested in and does not appear to be capable of providing accurate appraisals or reports, which is what they are collecting money from consumers to do. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2023

  Yes, all company's use computers and yes we add information such as the vin, miles, car type, insurance company information etc. Each report is specific to each car.  The comps etc are all specific to the subject vehicle as well as the location of the vehicle.  We emailed the client to send us the information we needed to correct and he would not send us that information.  We have worked for hundreds of attorneys over the last 25 years and never have we had a problem with using a computer and or our report. Our reports are routinely used in court proceedings. ************************; Owner of ******** 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20231030
  
  I am rejecting this response because: This business owner has not even taken the time to thoroughly understand the complaint. Nowhere in any of my correspondence did I say computers should not be used. I see the business owner is a till avoiding the pre-accident valuation she placed on my vehicle for more than 33k when the vehicle brand new was under 31k five years ago. The actual pre-accident value was $20,250 as determined by a competent appraiser hired after the botched report by ********.  I have since paid another appraiser to complete an accurate report and have settled my DV claim with the insurance company.  Caveat Emptor! So avoidant of the actual complaint. Read thoroughly and any reasonable person will see that these responses have nothing to do with my well articulated complaint. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2023

  As I stated please send me the issues that need to be addressed and we will make those changes in the report.  We emailed this to the client the next day after stating the report was incorrect. *************************

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20231030
  
  I am rejecting this response because:

  This business owner has lost the opportunity to  take corrective measures. I hired a competent DV Appraiser and have settled my claim with StateFarm. The company I hired composed an accurate DV Report that was acceptable to present to the insurance company. The report furnished by ******** could very easily be considered fraudulent had I submitted it to an insurance company. This business owner is clueless and continues time and time again to avoid an intelligent response to the actual basis of the complaint. She has not directly addressed her pre accident valuation of my vehicle which exceeded the brand new MSRP by more than $2000.00 and the vehicle is not 5 years old with 65k miles on it. As long as you keep responding and negating the fact of the complaint, I will keep responding with the fact and the basis for my complaint and charge back. This business owner is falsifying and embellishing reports and then sitting back while their clients are dragged through the mud by insurance adjusters who know better.  It doesnt take a pro to understand that at 5 years old and 65k, a vehicle is not worth more than its original MSRP brand new. BUYERS BEWARE 

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/16/2023

  We will make the changes to the clients report. Please send us the needed changes. ************************;

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20231030
  
  I am rejecting this response because: this service was paid for and rendered by another appraiser. The work performed was acceptable and served the purpose of reaching a fair settlement in my DV claim.  This business services are longer desired or needed. The business failed miserable to carry out the single function of their one and only deliverable. I wish them well in their future embellishments and cookie cutter DV reports.  Again, Caveat Emptor!  A.K.A.: BUYER BEWARE!!!

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers a money back guarantee if you do not get any money from the insurance company. I have followed every single step they have told me and have done everything as directed for the past few months and have gotten nowhere. Now that I want a refund I do not get a reply from the owner ******. All this company does is send generic letters for you to send to the insurance company and if that doesn't work they send you another generic letter and on and on and on until you just give up apparently. They even had me file a complaint with the insurance commission who told me that they don't fight these type of claims. Worthless

  Business Response

  Date: 05/02/2023

  Please see the thread between us and this client.   They are happy with the refund and will be getting the refund.  We had already approved the refund. *************************

   

  Ok I appreciate it.  I hadn't heard anything in 5 days and I've emailed and called.  I will look up the amount and let you know later today.
  Thx
  *********;Bradshaw 
  
  ?
  
  On Sat, Apr 29, 2023, 1:47 PM ********************* ******************************************************************************* have your address and we will have our CPA mail you a check in 30 days. How much did you pay?  No one is avoiding you . It takes us at least ***** hours to get back to every client. ***********;
  
  
  From: *********;*************;<******************>
  
  ******,
  Why are you avoiding me??  I WANT MY REFUND!!  You know I have done everything to the letter so when I complain, you will not be able to say what you say to everyone else, that I didn't turn something over.  I have all the records.  I'm sure your process works for some but it didn't work for me and you owe me a refund per your guarantee.
  *********;********
  ************
  *********;*************;
  
  
  Thanks so much,
  
  President | CEO | Senior Appraiser
  
  ********, Inc.
  The Diminished Value Experts
  ************** (Toll Free)
  ************ (Local ******** Office)
  ************ ( Toll Free Fax Number) 
  *************************- Email.
  www.********.com - Website 
  A Better Business Bureau Accredited Business
  Celebrating Over 20 years of service 
  
  

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I had already tried to withdraw this complaint because I heard back from the owner; however, I did not get a response from the BBB.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date within last 30 days. I paid ******** to do an appraisal/diminish value claim and they were so far off the valuations that both insurance adjusters said that the evaluation isnt valid. I didnt bother submitting it to them via email because I called and talked to the insurance adjusters over the phone. Autoloss.com clearly doesnt pursue the best interest of their clients and wont refund the money I paid to get such a pathetic evaluation. I do not recommend this business as they have a reputation for not being a reliable company to work with.

  Business Response

  Date: 04/20/2023

  Please see the email thread between us and this client.  We tried to help this customer and they refused to get anything in writing from the adjuster or really tell us what the issue is.  We told them we would help them further.  We have completed over ****** Claims Nationally with hundreds of attorneys. We are regularly paid to be an expert in court regarding diminished value claims and we are licensed in numerous states.  ************************; Owner of ******** 

   

  Please get any denial in writing and why and forward that to us so we can help you further.. Please see the refund policy and it is on www.autoloss.com.. Monica 
  Diminished Value Auto Appraisal Experts | ******************** Claims | Wrecked Car Value
  Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for your diminished value or total loss claims.
  www.autoloss.com
  
  ?
  ES
  Eli Szuch <******************>
  ?
  ?
  ?
  ?
  ?
  To:
  ?
  *********************
  
  Wed 3/15/2023 5:45 AM
  
  
  Yeah, this isnt going to work. The insurance company will laugh at this as your values pre-loss and post-loss are way off. I will not be sending them this report. Please refund my payment. Ill go another route.
  
  Eli *****
  
  
  
  
  Thanks, 
  *************************, Licensed Auto Appraiser 
  President | CEO | Senior Appraiser 
  
  ********, Inc. 
  The Diminished Value Experts 
  ************** (Toll Free) 
  ************ (local ******** Office) 
  
  ?
  
  <AGA- Claim process-final2-22.doc>
  <Szuch_Eli-DV_22 GMC ****** **** AT4 4X4 Crew Cab-final.docx>
  
  ML
  ?
  *********************
  Fri 3/10/2023 3:34 PM
  Please see the DV draft and email us back any changes. Also, see the DV manual that goes over the DV process too. Once you email us the approval of the report we will send the report to the insurance company. You will need to follow up with the adjuster in
  ?See 2 more messages
  ES
  Eli Szuch <******************>
  ?
  ?
  ?
  ?
  ?
  To:
  ?
  *********************
  
  Wed 3/8/2023 3:15 PM
  
  Final Bill of Repair.pdf
  6 MB
  ?
  
  Inquiring about a diminished value claim.
  
  
  
  
  
  

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19931689
  
  I am rejecting this response because:
  I have two other evaluations, 1 from another company date Sept 2022 and my own insurance company that state the vehicle value pre-loss was significantly higher between $65k-74k. Not 50k. Im going off of the values Ive been given. The at fault insurance company will not accept the incomplete and completely wrong evaluation of ******. I have verified with 2 other companies and from other BBB complaints that ******* services are often incomplete and horribly wrong. Its not hard to tell.
  Sincerely,
  
  *****************

  Customer Answer

  Date: 04/27/2023

  Attached is the response from the insurance adjuster stating that the information that ****** and ******** provided are completely inaccurate and unsubstantiated. 

  Business Response

  Date: 05/02/2023

  We have been working with this customer. .He had sent us a letter from the insurance company stating that he got $9000 and he signed a full and final release so he was not eligible for a refund.  He stated that was wrong and he was going to send me a different letter.. I am waiting for that letter so we can help him further.. ************************;

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19931689
  
  I am rejecting this response because:
  She has to prove that Ive signed or accepted release of my ability to pursue more property damage. That does not fall into line with their refund policy. Please get this resolved. I will not continue to fight this ***** response by ***************** 
  On my childs grave, I did not sign or accept to no longer pursue more diminished value with Allstate. ******** needs to honor their refund policy. She stated that once I got a response, which stated that ******** and ****** did not do her due diligence and gave completely inaccurate and unacceptable information in regards the the value of my vehicle. 
  This needs to be resolved via a refund issued immediately. I will continue to post reviews all over ****** through dozens of accounts reflecting this horrible business practice that ******** and ****** have provided. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ****** to get a report. The website says 24 hours. I was told I would receive the report within 48 hours. The report wasnt received, so I emailed ****** and did not receive a response . So I called the next morning and she asked for my credit card information again. This sounded very scammy to me. I have called back about my refund and they are not answering the phone or responding to my emails. I absolutely hate when businesses **************** and they are not delivered when promised! I want a refund!

  Business Response

  Date: 04/20/2023

  This client was refunded their fee once they gave me their credit card number. I explained to her that the card is shredded once they give it to me on the phone initially. The report was sent to them the next day but she had decided she wanted to cancel the claim so we gave her back her fee. We only want happy clients. ************************;

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** the owner lies about the service they provide per the fee they collect. If you question, she becomes rude and combative. The agreement states she will assist you in working with the insurance company to get your diminished value claim payout. Unfortunately she only provides a generic one size fits all suite of letters that is not what was disclosed per the agreement.

  Business Response

  Date: 04/02/2023

  Please see the correspondence between us and our client.  He refused to follow the directions and send us what the adjuster sent him.  It appears to us that he may have gotten an offer from the insurance company and still wanted his fee back. Please see the email thread below with us trying to help our client.  ************************* Owner of ********

   

  46-C843-6J1
  
  ML
  
  *********************
  Wed 2/15/2023 10:36 AM
  I am trying to help you.. Please send me the last correspondence from your adjuster so we can set you up with the next step.. thanks so much.. ******
  KP
  K P <*********************>
  ?
  ?
  ?
  ?
  ?
  ?
  To:
  ?
  *********************
  
  Wed 2/15/2023 9:25 AM
  
  
  ******- at this point my dealings with you are getting very unprofessional. You seem combative and as of Im a burden, when in fact I paid you for a service. I think the best recourse would be you giving me a full refund since clearly what was promised in the agreement isnt happening. If you are disorganized or overwhelmed where you dont even know what state this occurred at this point, then clearly you are not interested in assisting me.
  
  
  
  
  
  
  From: ******************* <*******************>
  
  Ok, let me know if I can help in anyway. ******
  
  
  From: K P <*********************>
  
  Thank you.
  
  My attorney is suggesting we stop here and pursue legal action directly against *************************************. He seems to think this route will end better for me.
  
  **********;

   

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 my car was in an accident. I was not found to be at fault, the other driver involved in the accident was found to be at fault. My car was repaired at the expense of the other drivers insurance company, State Farm (SF). I contacted ******** (AL) about diminished value, as a result of the accident. I emailed AL the details of repairs made to the car. ** replied: It appears you have a diminished value claim for approximately $7,000-$10,000. We will complete a diminished value report and help you from start to finish. We also offer a money back guarantee. The fee of $350 was paid to AL. AL prepared a diminished value report. I sent the report to SF. SF replied: We are unable to agree that your vehicle sustained the claimed reduction in value. AL then requested a retail trade in quote which was sent to AL. AL prepared a letter with false statements and fabrications that were not communicated to AL. A revised letter was submitted SF. SF replied: Our position is that your vehicle has been fully restored to pre-loss fit and finish condition. Thus, we have no immediate diminished value, or repair related diminished value. The claim is for inherent diminished value of property determined by an allegation of a reductions in actual cash value. The report provided applies a percentage to pre loss actual cash value. It does not use an accepted methodology. We maintain that the report and trade in offer from a dealer does not carry the burden of proof the claimed damages were incurred. Absent any addition documentation, our position remains and we are unable to extend an offer for diminished value. AL created another letter that I submitted to SF as requested. After submitting numerous letters to SF, SF continues to state AL is not using an acceptable methodology for determining diminished value. AL portrays themselves to be experts with diminished value, but obviously they do not utilize an acceptable methodology for determining diminished value. After several requests for the guaranteed refund, I am filing a complaint with the BBB.

  Business Response

  Date: 01/24/2023

   

   

  Again,I dont have a link and the expectation is that you are managing this process and you are not.  
  Sincerely,
  Darlene 
  ************
  ************************
  
  
  
  On Jan 17, 2023, at 12:34 PM, <***********************************************;<***********************************************; wrote:
  
  We sent you the link to click on to complete the process.  We have found these complaints to be very helpful.. ******
  
  From: ************************************** <********************> 
  Sent: Monday, January 16,2023 1:58 PM
  To: <***********************************************; <***********************************************;
  Cc: ************************************** <********************>;******** Support <********************>;Help Desk <*****************>; ***************** <*******************************>
  Subject: Re: 35-33R8-24H
  
  As stated previously Im not familiar w/ a request to file a commissioner complaint and I dont know what this is or how to file it.  The expectation was that you would handle this process.  Please handle the process or refund our money by tomorrow or a complaint will be filed w/ the BBB.    
  Sincerely,
  Darlene 
  ************
  ************************
  
  
  
  
  On Jan 16, 2023, at 4:51 PM, *************************************************;wrote:
  
  We need you to file the commissioner complaint so we can help you further.. ***********;
  
  From: ************************************** <********************> 
  Sent: Monday, January 16,2023 1:50 PM
  To: <***********************************************; <***********************************************;
  Cc: ******** Support <********************>; Help Desk <*****************>; ***************** <*******************************>
  Subject: Re: 35-33R8-24H
  
  ******,
  I have not heard from you.  I will file a claim w/ the Better Business Bureau tomorrow if I have not received a refund.  
  Sincerely,
  Darlene 
  ************
  ************************
  
  
  
  
  
  On Jan 2, 2023, at 10:27 AM, ************************************** <********************> wrote:
  
  ******,
  Im not familiar w/ any request for us to file a report.  You were hired to manage this process.  Please file what ever reports are needed or refund our money. 
  Sincerely,
  Darlene 
  ************
  ************************
  
  
  
  
  
  On Jan 2, 2023, at 10:24 AM, <***********************************************;<***********************************************; wrote:
  
  Did you do the commissioner complaint we have sent you many times?  ****** You are not getting back to us or following directions. 
  
  From: ************************************** <********************> 
  Sent: Monday, December 26,2022 1:51 PM
  To: *******************
  Cc: ******** Support <********************>; Help Desk <*****************>; ***************** <***************************************>
  Subject: Re: 35-33R8-24H
  
  ******,
  The accident occurred in ****.  
  
  The expectation was that this would be completed in a few weeks and that emails would not be ignored.  Why has it taken you 2 months to reply to my email? It seems as though you are the one that is done as you ignored my email of Nov 2.  Again, Please either collet the $ you say is due to us as a result of diminished value or refund our money in 7 days.  
  
  Sincerely,
  Darlene 
  ************
  ************************
  
  
  
  
  
  
  

   

   

   

   

   Please see the email thread between us and this client.  We have asked her numerous times to make an insurance commissioner complaint.  We have also sent her the link so she could click on the link and make the complaint.  We have told her we have found the commissioner complaints to be very helpful.  We have sent her many times at the end of the process if you don't get at least the appraisal fee for your DV claim you get your fee back. She refuses to follow up and make the complaint.  ************************* Owner of ********

   

   

  On Dec 26, 2022, at 9:07 AM, *************************************************;wrote:
  
  Looking we have been trying to help you..  You keep on emailing us that you are done?  It appears the next step is an insurance commissioner complaint which we would love to help you with..  What state did the loss occur in so we can get this for you.  We have found the complaints to be very helpful.. Monica  
  
  From: ************************************** <********************> 
  Sent: Sunday, December 25,2022 9:52 AM
  To: <***********************************************; <***********************************************;
  Cc: ******** Support <********************>; Help Desk <*****************>; ***************** <*******************************>
  Subject: Re: 35-33R8-24H
  
  ******,
  It has been nearly 2 months w/ no communication from you.  We have provided all of the info requested and you have not been able to obtain a settlement for diminished value.  We expect a refund w/in 7 days.  
  Sincerely,
  Darlene 
  ************
  ************************

   

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18869097
  
  I am rejecting this response because: As stated previously and in the the very first line of the communication provided by  AL I do not have a link.  AL was hired to manage this process.  Please manage the process and or refund the fee as agreed.  
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 02/02/2023

  We are diminished value experts.  We write the DV claim and help the client thru the process.  We are not claim managers and clients have the responsibly to follow what we ask them to do.   A client cant ignore what we ask them to do and then want a refund.   ************************* Owner of ********  Tell us why here...

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18869097
  
  I am rejecting this response because: AL continues to refer to a "link".  I have requested this link multiple times and AL has yet to send or re-send it.  I cannot follow their direction when everything is not provided.  A refund of $350 is the only acceptable solution.  
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 02/16/2023

  Sure, I will send it to you again..  What state did the loss occur in?  Thanks, ************************;

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18869097
  
  I am rejecting this response because:  This is another delaying tactic by Auto Loss.  The state (OH) the accident occurred in was provided previously.  Stop delaying and refund the $350.  

  
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 03/13/2023

  Looking at the complaint I noted a few items.  We work for State Farm sometimes so our reports are accepted by State Farm. We do not state the insurance company will pay the full amount but as always we guarantee the appraisal fee.  Also, regarding a dealer quote and us giving false information that is not true. We only use information our clients give us to.  We are not able to give this client a refund. 
  Thanks so much,
  
  *************************, Licensed Auto Appraiser
  

  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 18869097
  
  I am rejecting this response because:  I have yet to receive the form any form to fill out.  ******** prepared the attached letter w/ false statements.  I advised them of the false statement and they revised the letter.  I request that the $350 fee for their services that was guaranteed as the minimum t/b collect be refunded.  AL claims to "offer a money back guarantee.".  I am requesting that this money back guarantee be honored and my $350 be refunded. 
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First reached out to ******** on August 2022.They respond in 2 business days minimum so pretty bad at communication.As stated in their website, if the diminished value case is not closed in my favor I'm guaranteed a refund.I requested a refund on 10/19/2022 and it is already 1/12/2023 and still didn't get my refund back. It seems like they're dragging the situation so that I'll eventually forget about my refund by telling me "it'll take 30 business days for our CPA to send you a physical check" or like "The check should've already arrived" but nothing arrived as of now. If you're looking to get diminished value help, please avoid ******** and *************Short summary:- bad at communication - not acting through their promises as a business - full of lies - big waste of time, mental health, and communication

  Business Response

  Date: 01/15/2023

  We credited this clients credit card as soon as we noted the issue with the refund. ************************* Owner of ******** Tell us why here...

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 28 2022 Dispute amount $350 According to the the website policy that i get full refund of my appraisal money if the insurance company denied the diminished value claim or paid less than the appraisal money which is exactly what happened and i even appealed with them and they still denied it After that autoloss.com after being presented with the 2 denial proofs they still refused to refund me my $350 appraisal money going against their website policy Please see the attached AAA insurance denial letters and appeal denial and a screen shot of autoloss.com refund policy

  Business Response

  Date: 12/24/2022

  We have been working with this client.  He refuses to follow the process and send anything in writing.  He stated if he did not get his money back he would write many negative reviews. i refuse to be extorted.  He has to send us what he has gotten from the insurance company so we can help him.. I have sent him the refund policy many times and he keeps on saying he is eligible for a refund.. He has just started the process and is not eligible for a refund which he knows.   ************************* Owner of ********..

  Customer Answer

  Date: 12/24/2022

   
  Complaint: 18628142
  
  I am rejecting this response because:
  That is a lie , I already attached with the complaint the same attachments I sent to the ******** and ****** which is the two

  official letters of the insurance company denying the diminished value claim after following the company steps and getting dealer quote and sending them and appeal  and looking at other reviews online autoloss.com have the same exact infamous reputation of denying to refund the money back against their own policy to similar customers.. I m not making things up

  they think they can get away with it

  the good thing is all these replies and screenshots will be publicly available for people to see with the bbb complaint to expose their typicsl scam of refusing to refund their clients routinely and their unprofessional behavior in replying to their customers 

  by the way these are just fee of the  screenshots I have of them refusing to refunf other customers 

  I have lots more from different websites 
  Sincerely,
  
  *********************

  Business Response

  Date: 01/11/2023

  At the end of the process if they don't have at least the appraisal fee they get their fee back. .This client refused to follow the process.  Also, we have been in business over 20 years and have completed over ****** DV Claims.  Yes, in the last 20 years we have had clients such as this that refuses to follow the process.  ************************; 

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18628142
  
  I am rejecting this response because:
  I followed the process thoroughly i even filed a complain with the insurance consumer affair as instructed 

  The fact that autoloss.com is still denying the refund is a breach of contract because everything they asked for has been done
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam company. They promise to guide you through the process. Instead they send n appraisal report that looks like it was prepared by five year old. This is promptly rejected by the insurance company. After that you are on your own. They leave you hanging. And, no way They stand behind thier money back guarantee.. I took the loss of $300 I paid them. Run not walk away from This scam company.

  Business Response

  Date: 10/20/2022

  We posted this on the internet as well.  We asked this client to get a dealer trade in quote so we could write a demand letter to help him further.  Rather, then get a local dealer quote he decided to email us many unprofessional emails.  We even let him know he can get the dealer quotes on the internet.  He refused to get the quote and instead stated he wanted his money back.   We sent him the refund policy as well as it is on www.autoloss.com.   We told him he was in the initial part of the claim and we would refund the fee at the end of the process if need be.   He has not gotten back to us. ************************* Owner of ********