Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Auto Loss by my attorney following an accident where my family and I were hit by a drunk driver. I was advised to pursue a diminished value (DV) claim. When I first called, ****** answered. I explained that the at-fault driver had no insurance, but that I carried uninsured motorist coverage. ****** was given all the facts and assured me that a DV claim was still possible under my own insurance.She then requested a $350 payment, which I paid. Within two days she sent me the report, but I immediately noticed discrepancies suggesting the at-fault driver had insurance. For clarification, I asked again whether a DV claim was possible against my own insurance. She confirmed that it was, edited the discrepancies, and sent me the revised report. I approved it and waited for the adjusters response.After 1 week, I reached out to my AAA adjuster directly, who informed me that it is absolutely impossible to file a DV claim against your own insurance in the state of **********. She went so far as to say that whoever prepared this report was acting fraudulently by taking my money and submitting a claim that never had legal standing. When I confronted ******, her response was: Can you just go after the at-fault party?which made no sense given she already knew the driver had no ************ later issued a formal denial letter (which ****** requested three separate times), and I provided it to her on each occasion. Only after repeated follow-ups did she finally agrees to refund me, promising payment within 30 days through her CPA. That deadline has now passed, and no refund has been *********** this point, it is clear that ****** and Auto Loss are engaging in fraudulent and deceptive business practicestaking money from good people for services that were never valid in the first place. Anyone considering doing business with them should think twice.

  Business Response

  Date: 08/27/2025

  When I spoke to the client we asked if they were able to get DV under their own policy and I explained that only some of the time are clients eligible for DV under their own policy so please find out and get back to us.   Please see what the client sent back to me below:  They stated they had the coverage so we decided to go forward.  The insurance company then turned down the claim and the client stated they wanted their money back. We stated we would send it within 30 days by our cpa.  It appears the refund was approved on 7/24 and today is the 7/27 so the client has not even given the check 5 business days to get to them.  We went above and beyond to help them.   The check was mailed out.  ****** ****** Owner of Autoloss  

   

  Hi,here are some edits: 
  
  I wanted to confirm that we are able to file this claim to my own insurance as the at-fault driver was un insured. We do have un insured motorist coverage. If so, in the letter, can we change the wording because we would be filing against my own insurance. Additionally, would this negatively affect my policy and increase the premium? I know this is a pretty unique case. 
  Including ****** ***** on the claim since he owns the car, but we are both on the same policy and I was in the accident. 
  Editing the mileage from ****** to 49,874 as the repair report was incorrect. 
  
  I think that was it but if I have more questions I will reach out. Thank you so much for your time ******! I hope this works out. 
  
  ****** *****
  Owner/Operator
  Jazherine ******
  Lead Coordinator 
  Four Corners Academy
  *************

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ****** ****** at Autoloss in July 2025. She claimed a money back guaranteed for her services of obtaining a diminished value payout from ************** for an auto spray paint accident with a construction company. She assured me that even this paint damage would receive a diminished value payout above her fee. ****** sent a letter to ************** that was inadequate. It seemed to refer to a collision accident and not a paint accident. The comparable vehicles listed were not comparable to my vehicle. Now looking at it.this is definitely a poorly filled out form letter. Needless to say ************** did not offer anything in diminished value and explained that the form/letter that ****** ****** from AutoLoss sent was not close to efficient to receive a diminished value payout. Liberty Mutual explained that the diminished value processes was not appropriate for my vehicles paint damage and that it is more intended for vehicles with collision damages. Even though ****** guaranteed a payout from ************** for this paint accident above her payment of $350 she is not honoring that guarantee. ****** wants me to keep communicating and advocating for myself with ************** but there is no way to actually get a payout for this paint issue with her supplied letter.

  Business Response

  Date: 08/27/2025

  This client approved the claim to be sent to the adjuster please see below.  Also, he refused to get any denial in writing and just went straight to the BBB with their complaint.  We need the denial in writing from the adjuster so we can help the client. We will refund the client the fee please have them forward the address.    Monica 

   

  Please review attached amended report. We pulled new comparable vehicles and numbers have changed slightly.
  We also have a couple questions for where were sending your claim:
  1. Email Address - we have the report going to ************** we need an email address to send the report to
  2. Claim Number Clarification - you gave us a claim number of *********, but it looks like theres a different claim number on one of the repair documents for Liberty Mutual (if were reading it correctly, it looks to show as 220-233641-01) can you confirm the claim number again and let us know?
  Otherwise, do we have your approval to finalize this with Monicas signature and send it in? Once we have the confirmed claim number and an email address for **************, well get it sent for you. We will include you in that correspondence.
  Thank you,
  Autoloss Support
  
  From: ****** ******
  Sent: Wednesday, August 6, 2025 10:28 AM
  To: *** ***** <**********************************************>
  Subject: RE: We need your repair order to help you further
  
  Great we will send it in and cc you on that. ******
  
  From: *** ***** <**********************************************>
  Sent: Tuesday, August 5, 2025 5:29 PM
  To: ****** ****** <*************************************>
  Subject: Re: We need your repair order to help you further
  
  Looks good.
  Claim number- *********

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I had already emailed the denial letter from ************** but will attach it here as well. 
  Please send our refund to

  *** *****
  *********************

   ******** OR 97212 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025, I hired Autoloss.com to provide a diminished value appraisal for my 2016 Infiniti QX80 Limited. I paid $360.00 for this service, which they advertise with a 100% money-back guarantee if their services do not result in additional recovery.Autoloss provided a letter to send to **************, but the insurer denied my claim, citing multiple factual inaccuracies, unsupported statements, and a lack of credible methodology in Autolosss report. I had to rewrite the letter myself, gather supporting documentation, and handle direct communications with the adjuster. Despite these efforts, there was no additional payment as a result of Autolosss work.Before hiring Autoloss, I had already received a diminished value payment from **************, meaning their service did not produce any new results. On June 17, 2025, ****** ****** from Autoloss stated that a refund could be considered at the end of the process. The process is now complete, yet my refund request has been denied, with Autoloss referring me back to their refund policy instead of honoring their advertised guarantee.I believe Autoloss misrepresented the effectiveness of their service and failed to uphold their refund promise. I am requesting a full refund of $360.00.

  Business Response

  Date: 08/12/2025

  Please see the email thread between us and this client.  As mentioned in the reply to our client if the statue of limitations has not run out you can always reopen the case.  The client elected to not reopen the case and just wanted a refund. We will send the client a refund check by our cpa per www.autoloss.com.  Please have them forward us their address.  ****** Fisher 

  ******,
  
  I have provided you with everything you have requested throughout this process. ************** has finished and concluded this case.We are done here.
  
  There are no additional processes, no further timing required, and no statute of limitations issue to consider. The claim is closed, and there is nothing else to pursue.
  
  Your own June 17 message stated a refund could be considered at the end of the process. That time has come and passed. There is no reason for continued delays, repeated questions, or requests for information I have already provided.
  
  When should I expect my $360 refund from you?
  
  ******* ********
  
  
  
  
  On Sun, Aug 10, 2025, 12:27?PM ****** ****** <******@autoloss.com>wrote:
  Has  the statue of limitations run out?  The statue of limitations is 2-6 years depending on the state and just because the insurance company closes a case does not mean they dont have to reopen the case  unless you have signed a full and final release?  As I stated you are in the initial stages of the claim with us and I feel like instead of you trying to help you get more money almost every email is how you are due a refund because of this or that.  You have been sent the refund policy many times and I cant keep on stating the same thing    ******  let us know when we can help you get more money if you want it.  You are making this impossible to work 
  
  From: ******* R <***************************>
  Sent: Wednesday, August 6, 2025 8:54 AM
  To: ****** ****** <*************************************>
  Subject: Re: Request for Refund Diminished Value Claim Services
  
  Hi ******,
  
  Thank you for your response.
  
  On June 17, you stated:
  
  >I am not able to give you a refund till possibly the end of the process.
  
  
  
  As of now, the process has ended. The insurance company has closed the diminished value claim and provided final documentation, which is attached for your reference.
  
  To answer your question, the loss occurred in *******, and the $984.37 payment was issued by ************** on May 5, 2025, prior to any submission from Autoloss and before your services were engaged on May 13, 2025.
  
  Given that:
  
  The claim was denied after your report was submitted,
  
  No additional payout was secured due to your services, and
  
  I was required to manage and rewrite the submission myself,
  
  
  I am once again respectfully requesting a refund of $360.00 as stated in your advertised money-back guarantee. Please process the refund by Friday, August 9,2025.
  
  Sincerely,
  ******* ********
  
  
  
  On Wed, Aug 6, 2025, 11:36?AM ****** ****** <*************************************>wrote:
  Please see the refund policy on ****************.. You are currently not eligible for a refund.. We can help you with the next steps and what state did the loss occur in and did they show how they came up with the low amount of $984? Monica 

   

  Customer Answer

  Date: 08/14/2025

  I accept the businesss offer to issue a full refund and am providing my mailing address below.
  
  Please provide a date by which the refund check will be mailed.
  
  Mailing Address:
  ******************;*******, GA 30228

  Thanks,

  ******* Richards 

  Customer Answer

  Date: 08/18/2025

  Message to the BBB on Thursday, August 14, 2025

  I accept the businesss offer to issue a full refund and am providing my mailing address below.

  
  

  Please provide a date by which the refund check will be mailed.

  
  

  Mailing Address:

  **************************************

  
  

  Thanks,

  
  

  ******* ********

  complaint #********

  Customer Answer

  Date: 08/21/2025

  Hello Resolutions Team,
  
  Please reopen Complaint #********. I have not received any update or a resolution *** for my refund.

  Business Response

  Date: 08/27/2025

  the client has cashed the refund check and I can send you a copy if needed.. ****** Fisher 

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  

  As of August 26, 2025, this matter has been resolved. I have received the refund check for $360 from Autoloss, and I accept this resolution. I consider this resolution satisfactory.
  

  Thank you,

  ******* Richards 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Autoloss.com to assist in recovering the diminished value on my Porsche after an accident that was not my fault. Autoloss created a report, documenting the damages done to my car as well as a comparisons in value before the accident and after the accident. ******** sent this report tot he at fault parties insurance provider. This was a very promising start. After lengthy negotiations and attempts to prove the diminished value by obtaining values from dealers, the insurance company would not pay even close to what Autoloss cost for their report. Their refund policy requires that you hire an attorney to pursue the diminished value with the insurance company. If I had known I needed to hire an attorney in the first place, I would have saved the $350, I paid Autoloss in the first place. I have requested a refund, but have not received a response.

  Business Response

  Date: 06/18/2025

  I don't see where we missed an email from this client but if he forwards us his address we can mail him a check. Thanks, ****** ****** Owner of Autoloss 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my DV claim, I approached AutoLoss. I paid them the requested fee of $335 on 10/4/2024. ****** ****** from AutoLoss had promised me to help with DV claim and get $3,578.00 from Insurance as diminished value (DV) for my auto loss. It was extremely hard to work with Auto Loss (****** ******) and neither did get any money from my auto insurance company. When I requested money back as per AutoLoss money back policy, they are refusing to pay back and not honoring their money back ********** summarize:I paid the full appraisal fee of $335 on 10/4/2024.I provided all documents and information requested by AutoLoss.I followed the guidance and negotiation steps recommended by ****** ******.I was not at fault in the accident.The final DV settlement outcome was $0, which is less than the appraisal fee paid.Given that the conditions of the money-back guarantee have been satisfied, I respectfully request AutoLoss's to process my refund of $335 at the earliest.

  Business Response

  Date: 06/18/2025

  This case was almost a year ago in our records.  Please send us the letter from the insurance commissioner and the last correspondence from the insurance adjuster.  We have no problem refunding the fee once we get what is needed. Thanks, ****** Fisher  Owner of Autoloss 

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23473178
  
  I am rejecting this response because:

  Kindly note the day I made the payment to AutoLoss and services from AutoLoss started was October 4, 2024 and hence not even a year old to be considered as a old case, as you mentioned in your last reply.

  
  During our initial phone conversation on October 4, 2024the same day the case was handed over to AutoLoss and payment was madeI explicitly informed you that the date of loss (accident) was November 20, 2022, and that the deadline to file the DV claim with the insurance company was November 19, 2024. At that time, the insurance company had already offered me a $500 settlement on September 18, 2023, based solely on my direct communication with them, without any third-party involvement, including AutoLoss services.
  
  On October 4, 2024, You assured me that, through AutoLosss claim process and supporting documentation, I would be able to secure a diminished value settlement of $3,578 (attached documentation), which you stated I was rightfully entitled to due to the loss in value of my vehicle resulting from the accident. Based on this assurance, I paid ******** a service fee of $335 on October 4, 2024 (attached receipt), the same day your company services began for me, with the clear understanding that this fee would be refunded if I did not receive the promised settlement of $3,578.
  
  Throughout the process, AutoLoss was copied on all relevant communications with the insurance company. Therefore, I am unsure why there now appears to be a lack of acknowledgment regarding your awareness of the insurers responses and final decision.
  
  As requested, I am attaching the most recent correspondence from the autoinsurance company, which clearly denies the DV claim.
  
  In light of this outcome, I respectfully request a full refund of the $335 service fee, as previously agreed.
  
  Sincerely,
  
  ********* Parakate

  Business Response

  Date: 07/06/2025

  At no time do we ever state that our client will get the amount of DV in our report and this is noted on the claim/ report and our website www.autoloss.com.  When we send the claim to our client we have them review the claim and in writing state they approve the claim.  This client approved the report in writing including the disclaimer noting the guarantee.  The DV claim was sent to the insurance company and we let the client know to follow up with the adjuster. This is complaint is completely false.  ****** ****** Owner of Autoloss 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23473178
  
  I am rejecting this response because:

  This is the quote from autoloss.com website on the money back promise mentioned at ******************************************** :
  After your car has been in an accident, a buyers perceived value of the car can significantly decrease. To get the best offer for your car, have the experts at ******** develop a diminished value claim. As licensed auto appraisers and consumer advocates, we work exclusively in your interest. Our 100% money back guarantee provides confidence in our services and our ability to get you the money you deserve.
  
  I gave you my business in good faith, as you mentioned i would be able to get more than 2500$ from insurance with the letter you provide. In case you have a recording of my voice conversation at your end, you may play back and listen as this was very clearly discussed with you.
  
  However, I must formally reiterate my request for a full refund under the money-back guarantee that ******** advertises.
  
  I followed all instructions provided by AutoLoss:
  I approved the report in writing.
  I submitted the DV claim to the insurance company as advised.
  I followed up as directed.
  Despite all efforts, I received no compensation whatsoever from the insurer.
  
  AutoLosss guarantee clearly implies that if a claim yields no payout, and the client has followed the process as instructed, a refund would be issued. Your refusal to honor this guarantee contradicts that promise.
  
  Your recent statement emphasizes that the DV amount isnt guaranteed. I understand that. However, my request is not about the DV amount it is based on the fact that no value was recovered at all, and your advertised money-back guarantee was a key factor in my decision to purchase this service.
  
  Sincerely,
  
  *********

  Business Response

  Date: 07/29/2025

  please see the refund policy and yes, we offer a full refund if the below is not true.. We have listed the refund policy and why the client is not eligible for a refund..  if the vehicle has a prior loss, the client is not following the recommendations, the client is at fault in the claim.. All of the reasons are listed below. and these limitations in the money back policy are industry standards in my field.    ****** ******

   

   

   

  Legal Disclaimer
  By using our website, requesting free estimates, reports, appraisals, or engaging in any business with us, you consent to all the terms and conditions outlined on this page. You also agree to indemnify AUTOLOSS against any errors or omissions that may arise from our professional services.
  These terms and conditions govern your use of the website. By using the website, you accept these terms and conditions in their entirety. If you do not agree with these terms and conditions or any part thereof, you must refrain from using the website.
  Autoloss does not offer legal or tax advice. This website should be used for educational purposes only. No information on this site should be considered legal or tax advice. Laws vary by state, so you are urged to research the specific laws, and your rights, within your state. If you have specific questions regarding your rights or the laws in your state, please contact an attorney or professional tax advisor.
  The information and/or material contained in this website are provided as is without warranty expressed or implied. ******** will not be liable for any damages arising from using the information on this website, including direct, indirect, incidental, punitive and consequential damages.
  ******** does not employ attorneys and we do not provide legal advice. Autoloss is not a law firm and under no circumstances should any information contained on this website be considered legal advice.
  Autoloss is not licensed in every state. Please call us to confirm that we can help you in your individual state.
  Autoloss operates from ********, ******. Users of this site agree that the laws of ****************, ******, will govern all transactions, and ****************, ****** is the only location in which any action may be brought.
  Autoloss does not handle total-loss claims in *******, ***********, **********, ********, **************, ************, and ********
  Autoloss reserves the right to refuse service to anyone for any reason.
  Autoloss has made every effort that the information on this website is as accurate as possible; however, we assume no responsibility for any errors or omissions in this site or our reports. If you require legal services please contact a local attorney in your area. All rights reserved.
  Cancellation Policy
  If the customer wishes to cancel an in-progress **********************, they may do so at any time prior to receiving our appraisal.
  There is a $75 fee for cancellation. Any and all requested refunds will be issued only after we receive payment of this cancellation fee.
  Refund Policy
  The fees for any report is not contingent upon any value reflected in the report. We reserve the right to amend the claim if there is an accidental error or omission. There is no guarantee either written or implied of a specific settlement.
  Requirements for a refund:
  The client must have made all needed documents available to Autoloss.
  Evidence of filing with the **** of Insurance and their written response.
  
  We can not guarantee that the insurer will pay the entire claim amount. No guarantee for a full and final settlement has been made either verbal or in writing regarding a full settlement.
  If after submitting the appraisal and a demand letter  following our instructions, and pursuing reasonable collection attempts  you are offered a settlement that is less than the cost of our Appraisal fees, we will refund to you the full appraisal fee. Typically, the refund checks take 30 days to process.
  Situations where we will not refund your money if you do not receive at least the cost of the appraisal:
  You do not invoke your appraisal rights on a Total Loss (i.e. the appraisal clause)
  You have not followed the reasonable pursuit of the claim; this includes filing a lawsuit for Diminished Value and arriving at a verdict.
  Your vehicle has previous undisclosed damage. In this case, all guarantees are null.
  We cannot offer a refund if the carrier reimbursed you for the appraisal cost.
  All unapproved chargebacks will be treated as insurance fraud and referred to the proper authorities.
  To qualify for our money back guarantee the following terms and conditions apply to your vehicle:
  Four years old or newer and has less than ****** miles.
  It has no prior accident history regardless of whether the accident history was published in a vehicle history report.
  You must own the vehicle  and the vehicle must be repaired
  The guarantee is only good for the first 12 months after the claim is started
  
  The following additional terms and conditions apply to our money back guarantee:
  The final settlement of your claim must be less than the appraisal fee.
  You werent the at-fault party in the accident.
  The guarantee applies only to 3rd party claims where you submit a claim through the at-fault drivers insurance company. It does not apply to a 1st party claim where you attempt to make a diminished value claim against your own insurance company.
  The guarantee does not apply to situations where the policy limit was insufficient or already exhausted.
  Leased vehicles are not eligible for a money back guarantee.
  You provide proof that you followed all of our negotiation instructions and recommendations including filing the specific insurance commissioner complaint that we send you.
  If we recommend that you file a lawsuit to recover your diminished value and you fail to do so, the money back guarantee does not apply.
  You cannot make a claim under our money back guarantee if the insurance company reimbursed you for the cost of your appraisal report.
  If you signed a release of liability with the insurance company you do not qualify for the money back guarantee.
  All settlements must be verified before any refunds are issued. This may include providing copies of any insurance company settlement checks, correspondence, emails, denial letters etc as well as proof of lawsuit filing and verdict.
  You are not able to get your appraisal fee back if your policy does not have the correct coverage ie the underinsured/ underinsured part of the policy for property damage
  If the diminished value report is turned in and the statue of limitations runs out after the report is completed
  If the vehicle is totaled and you have completed a diminished value claim
  If the insurance company is found to be insolvent or files for bankruptcy we are not able to refund the appraisal fee
  
  If you  feel you meet the specific requirements as outlined above please forward the evidence to ************************************* for us to review

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company $350 to assist me with a diminished value claim. I kept getting denied by the insurance company and informed ****** ****** about my situation. Unfortunately, she sent over letters that were very unprofessional, containing numerous typos and incorrect information regarding my claim. After trying to work with them for about a month, I requested a refund. However, they are refusing to return my money. This company feels like a scam. ****** will take your money in an instant but goes in circles when you confront her about her unprofessionalism, making excuses for why I cannot receive a refund.

  Customer Answer

  Date: 06/12/2025

  Good morning,

   

   

  I believe I responded incorrectly. I reject Autoloss's response. I followed their steps, but ****** continued sending me generic documents with typos and incorrect information. 

   

  I am writing to express my frustration with Autoloss, as I have received three denials regarding my claims. ******, my contact at the company, has sent me generic documents that contain numerous typos, and she has dismissed my concerns rather than addressing them. Despite requesting a refund from her twice, she has refused to provide it. I am not alone in this experience; many others have faced similar issues.

   

  I have attached the poorly written documents sent to me by ******, along with the correspondence I have had with the company. I have had to correct many of the errors myself, which raises the question: what is the point of hiring a company for this work if I end up doing it myself? Each time my request has been submitted to State Farm, it has been denied. 

   

  I am exhausted from the runaround and simply want my money back.

   

  Thank you for your attention to this matter.

  Business Response

  Date: 06/12/2025

  Please see the correspondence  between us and this client.. This client refused to follow the directions we gave them and i have copied the email thread below.  ****** ****** Owner of Autoloss  Girl bye was there last business correspondence 

  Girl bye. 
  
  
  Sent from Yahoo Mail for iPhone
  
  On Tuesday, June 10, 2025, 12:15 PM, ****** ****** <******@autoloss.com> wrote:
  I am sorry you feel this way.. Everything is noted on www.autoloss.com and let us know if we can help you further. ******
  
  From: **** ****** <******************************>
  Sent: Tuesday, June 10, 2025 6:37 AM
  To: ****** ****** <*************************************>
  Subject: Re: State ********************************* is a scam. 
  
  Ill take care of this the legal way. 
  Sent from Yahoo Mail for iPhone
  
  On Tuesday, June 10, 2025, 8:35 AM,****** ****** <*************************************>wrote:
  So we dont work on the weekend.. See the refund policy on ****************.. Currently you are not eligible for that. I see we sent you the state demand letter and we need the written response from that letter so we can help you further.. We need everything in writing because we are building a case against them.. Monica 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have received denials from State Farm three times. ****** sent me documents that were generic and contained typos, and she dismissed my concerns. I have requested a refund from her twice, but she refuses to provide it. Many others have experienced the same outcome.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/18/2025

  We tried to help this client as shown by the email thread we included on the last email response. At the end of the process if she does not have the appraisal fee she will get the fee back.  ****** ****** Owner of Autoloss 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23448398
  
  I am rejecting this response because:

  I followed the steps and still was not refunded. I have provided the company with proof that insurance company rejected the demands three times. I was still met with generic email riddled with typos. 
  

  I would like my $350 back and to just move on from this company. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/26/2025

  this client is not at the end of the process so they are not eligible for a refund.. Please let us know if we can help the customer with the next steps.. We have let the client know that we would like to help them further a few times. ****** Fisher 

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23448398
  
  I am rejecting this response because I have tried four of their suggested steps and have been unsuccessful. The insurance company has spoken to me and verbally stated that I will not be paid for the claim, so there is no point in continuing this process. Additionally, the poorly communicated letters I have received are highly unacceptable. She simply refuses to issue the refund that I am owed.  
  
  
  Please assist me in resolving this matter and getting my $350 back.
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/06/2025

  i have sent the  response to the client for the next steps and they refuse to follow the process.  I have sent them the refund policy and stated at the end of the process if they don't get at least the appraisal fee they get their fee back. They will not follow the process so they are not eligible for a refund. ****** Fisher 

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23448398
  
  I am rejecting this response because:
  
  

  i have followed the process since April 12. I have sent them multiple rejection letters. The owner is lying and scamming me  

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/21/2025

  We have told the client at the end of the process if they don't get at least the fee they will get their fee back.. This client refuses to follow the process and just wants the refund arbitrarily. We cant do that.  ****** ******, Owner of Autoloss 

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23448398
  
  I am rejecting this response because:
  

  
  
  I am rejecting this response because it is incorrect. I followed all four steps provided to me by ****** and submitted the information that ********** had given me. They have denied my claim four times. ****** provided me with documents that appear to be poorly organized and contain inaccurate information, which did not help with my claim at all. 
  
  I am requesting a refund because I have been going in circles with her since April 12.
  
  Sincerely,
  
  **** ******
  
   

  Business Response

  Date: 07/29/2025

  So I need the client to make an insurance commissioner complaint/ department of insurance and have the commissioner do a review of the file and forward us their findings.. I will attach the Autoloss refund policy that is a hyper link on our front page to show  you that the commissioner responds is noted and needed for a refund.   Please let me know if you need anything further on this. ******

   

   

   

  Refund Policy

  The fees for any report is not contingent upon any value reflected in the report. We reserve the right to amend the claim if there is an accidental error or omission. There is no guarantee either written or implied of a specific settlement.

  Requirements for a refund:

  *** style="color: black;">The client must have made all needed documents available to Autoloss. *** style="color: black;">Evidence of filing with the **** of Insurance and their written *********************

  
  We can not guarantee that the insurer will pay the entire claim amount. No guarantee for a full and final settlement has been made either verbal or in writing regarding a full settlement.

  If after submitting the appraisal and a demand letter  following our instructions, and pursuing reasonable collection attempts  you are offered a settlement that is less than the cost of our Appraisal fees, we will refund to you the full appraisal fee. Typically, the refund checks take 30 days to process.

  Situations where we will not refund your money if you do not receive at least the cost of the appraisal:

          You do not invoke your appraisal rights on a Total Loss (i.e. the appraisal clause)

          You have not followed the reasonable pursuit of the claim; this includes filing a lawsuit for Diminished Value and arriving at a verdict.

          Your vehicle has previous undisclosed damage. In this case, all guarantees are null.

          We cannot offer a refund if the carrier reimbursed you for the appraisal cost.

  All unapproved chargebacks will be treated as insurance fraud and referred to the proper authorities.

  To qualify for our money back guarantee the following terms and conditions apply to your vehicle:

          Four years old or newer and has less than ****** miles.

          It has no prior accident history regardless of whether the accident history was published in a vehicle history report.

          You must own the vehicle  and the vehicle must be repaired

          The guarantee is only good for the first 12 months after the claim is started

   

  The following additional terms and conditions apply to our money back guarantee:

          The final settlement of your claim must be less than the appraisal fee.

          You werent the at-fault party in the accident.

          The guarantee applies only to 3rd party claims where you submit a claim through the at-fault drivers insurance company. It does not apply to a 1st party claim where you attempt to make a diminished value claim against your own insurance company.

          The guarantee does not apply to situations where the policy limit was insufficient or already exhausted.

          Leased vehicles are not eligible for a money back guarantee.

          You provide proof that you followed all of our negotiation instructions and recommendations including filing the specific insurance commissioner complaint that we send you.

          If we recommend that you file a lawsuit to recover your diminished value and you fail to do so, the money back guarantee does not apply.

          You cannot make a claim under our money back guarantee if the insurance company reimbursed you for the cost of your appraisal report.

          If you signed a release of liability with the insurance company you do not qualify for the money back guarantee.

          All settlements must be verified before any refunds are issued. This may include providing copies of any insurance company settlement checks, correspondence, emails, denial letters etc as well as proof of lawsuit filing and verdict.

          You are not able to get your appraisal fee back if your policy does not have the correct coverage ie the underinsured/ underinsured part of the policy for property damage

          If the diminished value report is turned in and the statue of limitations runs out after the report is completed

          If the vehicle is totaled and you have completed a diminished value claim

          If the insurance company is found to be insolvent or files for bankruptcy we are not able to refund the appraisal fee

   

  If you  feel you meet the specific requirements as outlined above please forward the evidence to ***************************************************************************************************************************************************************************************************************** for us to review

   

  Thanks, ****** ******

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company in early Nov.of 2024 to help me with two non fault auto accidents to recoup the diminished value of my vehicles for being involved in said accidents. Very proactive until they receive your payment for their services and then nothing but incompetence and frustration because they do not provide the help promised. I am sick of dealing with their boilerplate answers and lack of services promised. Nothing has been resolved on either claim/vehicle and all I receive from them is the run around . I paid $460.00 for their help. I have all the correspondences with autoloss.com and will be glad to share them with you to show the lack of help provided to me.

  Business Response

  Date: 03/02/2025

  We have completed 2 claims for this client:

  1. The first claim the insurance company stated they were not at fault in the claim.  As we told the client initially we cant help on a DV claim if the other insurance company does not take liability. We referred him to small claims court. Per our refund policy on www.autoloss you are not eligible for a refund if liability an issue. 

  2. The second claim we have continuously tried to help the client.  The client refuses to follow directions and continuously is in not appropriate. We have still tried to help him on this claim.  

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22993573
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/21/2025

  Please see attached rejection 

  Business Response

  Date: 04/10/2025

  This client was sent the refund policy many times.  He refused to follow the process so he was refused for the refund. Also, we don't charge $450 so I would love to see his paid invoice showing he paid $450.  ****** ****** Owner of Autoloss

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 22993573
  
  

  I Disagree with Ms. ****** and Autoloss again.  As Usual Miss ****** and her team do not look at the emails or responses that are sent to them . The invoice was attached to the last rebuttal with autoloss.com. They simply send you canned responses, will not return your phone calls and will not respond to the emails with any type of logical answer. I will forward the email with their receipt where I paid the amount that she says we don't charge $460.00.....  because she did charge that amount. The whole process on the one claim was so frustrating and so mishandled that the second claim on the ***** CRV I did not want these people Representing me in any shape form or fashion.  

   ****** *.  I will forward you the email (in a separate email) to follow this one with the paid invoice attached. 

  Thanks 

  ***** ********

  Business Response

  Date: 04/20/2025

  yes, we did 2 reports that is why he was charged $450 plus the processing fee.  We never charge $450 for one claim so yes I was correct.  He is not eligible for a refund and we have emailed him that many times.  ****** Fisher 

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 22993573
  
  I am rejecting this response because: just like every other communication with these morons, they don't go back and review any of the communications, or see which claim that you're responding to. Canned BS answers that have no bearing on what you asked. No, she is not correct about charging 450 dollars. She is the one that said they didn't charge that!!! I didn't ..... remember what I just said about responding or checking the correspondences Wrong again ! If you look back 2 messages ago, I had sent a copy and paste portion of the receipt, and she obviously she did not believe. Just out of the blue she said " We don't charge that". Basically just like now, calling me a liar. That is the reason I sent the original receipt. I'll say it again and again and again all they do is send canned responses. She hasn't done anything to resolve one of the claims and as I said in the one of the past communication I don't want these idiots representing me for anything. They are incompetent and don't do anything that they say they're going to do. They could not do something as simple as keep the claims separate. They would respond with the wrong claim number and as usual she changed her story time and time again. Her statements were.... well they owe you this this amount, no well now you have to take em to small claims court oh no you have to do this, oh well no you have to do this. I have also copied and pasted the response from some true professionals about how she has no merit in her so called claims. ******** reports have no merit. She runs her so called business when it is really nothing but a scam.I would not send or recommend my worst enemy to Idiots. SEND ME MY MONEY BACK per you statement on YOUR RECEIPT !!!!!!!!!!! Nothing has been recovered. The only thing I have received from AutoLoss is a lot of heartburn and frustration when dealing with them. One BIG SCAM!  Anybody reading this please do yourself a favor do not hire these people, please do not waste your time.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I paid ****** ****** (AutoLoss) $360 for a diminished value claim. She had said that it is a refundable amount, and will be refunded in full if the claim does not go through. She had also said that based on the details my case was strong and should expect 90% of the claim value filed in 4-6 weeks. I later on realized that she is a scammer running a completely fraud business. She prepared a lousy report that was rejected by the insurance and the claim was denied. I made several calls and sent numerous emails and received no response or support. Finally i asked for refund. After several attempts she finally agreed to refunding the amount in Dec in email. I never received the payment and after contacting her office several times, she again agreed to refunding the amount in email but there still has been no refund issued. Just as other people have stated she is rude and complete fraud and strict action needs to be taken against the business and it needs to be shut down to prevent more people from being scammed.

  Business Response

  Date: 02/14/2025

  Please see the response from us on this claim.  The client was denied due to not having the correct coverage.  I sent them the refund policy showing we did not have to refund the fee but we wanted to be professional so we stated we would refund them the fee of $200.  Next, the client goes to the BBB stating we are a scam.  We have hundreds of 5 star reviews and we have been in business over ***************************** almost every state.  We were being nice by offering a partial refund.    ****** ****** Owner of Autoloss 

  I paid 350 and the full amount needs to be refunded. 
  
  On Jan 29, 2025, at 11:43?AM, ****** ****** <******@autoloss.com>wrote:
  
  We can send you a check for $200. Thanks, ******
  
  From: Sachin M <***********************************>
  Sent: Wednesday, December 18, 2024 6:46 PM
  To: ****** ****** <*************************************>
  Cc: Autoloss Support <********************************>
  Subject: Re: DV UPDATE 2
  
  **********************************************************************
  
  Please confirm when the check is mailed. 
  
  
  
  On Dec 16, 2024, at 10:19?PM,****** ****** <*************************************>wrote:
  
  Please forward us  your address and our cpa will mail you a check in 30 days Please see our refund policy on ****************.  Also, we dont have to give you back your fee per our policy because your case was denied due to your policy not having the correct coverage. We are making an exception. Thankis, ******
  From: Sachin M <***********************************>
  Sent: Friday, December 13, 2024 10:32 AM
  To: ****** ****** <*************************************>
  Cc: Autoloss Support <********************************>
  Subject: Re: DV UPDATE 2
  
  ****** - as discussed please read the letters first that were in the email from Dec 5 and then advise. If there is nothing you can do to help please issue a refund. 
  
  It is quite astonishing that after 2 emails and 3 calls with your secretary ***** over several days you follow up without even reading the documents.
  
  
  
  On Dec 13, 2024, at 9:45?AM,****** ****** <*************************************>wrote:
  
  I got your message. Please have Farmers document where in your policy under the under insured motorist  DV is excluded.. ******
  
  From: Sachin M <***********************************>
  Sent: Thursday, December 5, 2024 4:53 PM
  To: Autoloss Support <********************************>
  Cc: ****** ****** <*************************************>
  Subject: Re: DV UPDATE 2
  
  Hi ******
  
  Attached are the two denial letters from Bristol West and ****************** Please advise on the next steps. 
  
  ******* is other persons insurance and they have reimbursed 22.8K to my insurance company Farmers for repairs and hence are saying they have reached the coverage limit of their client. 
  
  My insurance Farmers is saying that they wont cover diminished value claim under the policy. 
  
  Let me know how to proceed. Shouldnt my claim on Bristol take precedence over Farmers reimbursement ? 
  
  Sachin
  
  
  
  
  
  
  On Nov 12, 2024, at 8:09?PM,Autoloss Support <********************************>wrote:
  
  Hello,
  
  Attached is a signed copy of the report for your records that was sent out successfully. We recommend calling the adjuster to request an update if you are not contacted in the next 2-3 business days. Please have the adjuster reassert their position in writing for us to assist you accordingly. It is common for the adjuster to state they have not received our report, **** a delay tactic we experience frequently. If that is the case, please let us know and we can resend it out for you. The Support desk will also be corresponding with you during the process and assisting you,so look out for emails from them. The attached manual ****** had sent previously helps guide you throughout this process as well.
  
  Please feel free to contact us with any questions or concerns.
  Thank you,
  
  Support Team
  Autoloss.com
  ************  
  Please dont forget to cc ******************* in anything you send to me. This will guarantee a quick response. We will get back to you within 24 to 48 hours
  
  m.   Please see teh below thread between us and this client .  

  Customer Answer

  Date: 02/15/2025

   
  Complaint: 22935101
  
  I am rejecting this response because:

  They did not upload the final message. Attaching the email exchange including the final message. She is a complete fraud and BBB complaint is the only way to get the refund from her. Her business needs to be shut down anyway to save others from being scammed. It is tragic and stressful to be in an accident without any fault and then to deal with insurance. On top of all that vultures like her prey on victims of accident and insurance and try to scam them.

  Note the timeline below - 

  Dec 16 - She agrees to refund, no mention that it would be partial. Also states that check will be mailed in 30 days

  I called her office several times in Jan and told them that i have not received the check and her assistant ***** said after talking to her that it can arrive anytime.

  Jan 29 -After my repeated calls, ****** emails that they can send a check for 200

  Jan 29 - I reply back that i paid 350 and full amount needs to be refunded

  Feb 1 - ****** emails "Done"

  Feb 12 - I file the BBB complaint as no check was received till then

   

   

  
  Sincerely,
  
  Sachin M

  Business Response

  Date: 02/23/2025

  Please see the below.. We stated she would be refunded $200 and per www.autoloss.com the checks go out in 30 days. ****** Fisher 

  I paid 350 and the full amount needs to be refunded. 
  
  On Jan 29, 2025, at 11:43?AM, ****** ****** <*************************************>wrote:
  
  We can send you a check for $200. Thanks, Monica 

   

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund Not Issued Dear Better Business Bureau,I am filing a formal complaint against ************ specifically regarding their failure to honor their refund guarantee and their lack of support in handling my claim.I initially engaged ************ to assist with my diminished value claim, under the assurance that they would provide a competent appraisal and offer full support throughout the process. Additionally, they explicitly guaranteed a refund if my claim was denied.However, my claim was denied, and despite repeated follow-ups over the past 15 days, I have received no meaningful support. My attempts to reach them via phone have been ignored, and the email responses I received were vague and unhelpful.Furthermore, their appraisal report failed to mention any condition related to prior loss, and at no point during the claim preparation was I asked to disclose any prior damage to my vehicle. There is no section in their report that even considers this factor, yet this omission led to my claim being rejected. The companys negligence and incompetent report have caused me financial loss and unnecessary frustration.Despite multiple requests for my promised refund, the business has failed to process it. I have clearly communicated my concerns with ****** from the company, but they have refused to take responsibility for their subpar service.I am requesting the Better Business Bureau to intervene and hold AUTOLOSS *** accountable for their lack of integrity and failure to uphold their commitments. I seek a full refund as originally guaranteed, along with an acknowledgment of their poor service.Please find attached my email communications with the company as supporting evidence. I appreciate your prompt attention to this *********** regards,******** ******

  Business Response

  Date: 02/02/2025

  This client was denied his diminished value check because he had a prior loss he did not tell us about.  We sent him the refund policy stating he cant get his money back but we wanted to give him back $150.  In retaliation he completed a BBB complaint even though the claim was denied due to his fault in the process.  Please see below regarding our thread.  ****** ****** Owner of Autoloss 

   

   

  In your claim  guarantee, there was never any mention of conditions such as prior lossneither in our email exchanges nor in any of our conversations.
  
  Furthermore, during the preparation of my diminished value claim, you never requested any disclosure of prior loss regarding my vehicle. There is no checkbox or section in the appraisal report that even addresses this matter.
  
  As a result, it is my greater loss that my claim has been denied due to an incomplete and incompetent report. Additionally, despite your assurances of support throughout the process, I have received zero assistance from you in responding to the insurance company.
  
  Given these circumstances, I request a full refund as promised. 
  This is not only a matter of fairness but also a reflection of your integrity and business values. 
  
  Reneging on your commitment raises serious concerns about your credibility.
  Please refund the full amount and confirm me back once done 
  Best Regards
  Abhishek
   iPhone, iTypo, iApologize 
  ?? ***************
  
  
  On Thu, Jan 30, 2025 at 12:02?PM ****** ****** <******@autoloss.com>wrote:
  Your claim was denied due to a prior loss. 
  
  Please see ***************.   It states if the claim is denied due to a prior loss you are not eligible for a refund.  We are able to offer you $150.  Please send us your address. Monica  

  Customer Answer

  Date: 02/02/2025

   
  Complaint: 22880350
  
  I am rejecting this response because: this is completely a lie. As I have mentioned before no where in the process I was asked about prior loss. As a matter of fact even in the report there is no section that even discuss about prior loss or a click mark to indicate whether  this vehicle incurred a prior loss or not 
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 02/09/2025

  As I previously stated, the claim made by AUTOLOSS that I concealed any prior loss is false. In fact, at no point during the entire process was I asked about any such loss. I demand proof that I was ever required to disclose any prior loss

  Business Response

  Date: 02/18/2025

  We ask every client if the vehicle has been in a prior loss and this client stated the vehicle had never been in a prior loss/ damage.  Please see the below where the client states the vehicle had no prior damage.    Also, the refund policy is on www.autoloss.com.  Monica 

   

  The accident he was referring too was just a minor scuff to my front number.
  
  No damage to car whatsoever.  There is no repair as there was no damage 
  
  
  Best Regards
  Abhishek
   iPhone, iTypo, iApologize 
  ?? ***************
  
  
  On Fri, Jan 17, 2025 at 3:26?PM ****** ****** <*************************************>wrote:
  Please get information on the prior loss so we can amend the claim for you.. ******
  
  From: abhishek ***** ****** <***************************>
  Sent: Wednesday, January 15, 2025 7:14 AM
  To: ****** ****** <*************************************>
  Subject: Fwd: 1000208164|1000208164|diminished value denial to clmt -******|Claim Folder|LTTRS|MailEmail
  
  Hi Monica 
  
  Response I got from insurance company 
  
  
  Best Regards
  Abhishek
   iPhone, iTypo, iApologize 
  ?? ***************

   

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22880350
  
  I am rejecting this response because: Because is not true in their response. I request the business to show me evidence where they have asked me about disclosing any prior loss. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid for a diminished value claim that according to their website comes with a money back guarantee and that statement is false. i sent the report to ************* and it was denied. The company offered me $425.75 not the $3100.00 from this companies report. I asked for a refund since it was supposed to come with a money back guarantee and the owner ****** want's me to jump through hoops to get the refund. I am very busy and only want what is owed to me. I think they should be required to remove the guarantee from their website since they do not honor that obligation.

  Business Response

  Date: 02/02/2025

  Thanks for the email.   This client called us out of blue this week demanding a refund for his fee.. I asked him to send us a copy of the denial so we could write up a letter to get him his money. This DV process is also outlined in the DV manual we have sent this client a few times.  Our client stated he wanted a refund now and he was not going to send me anything.  Next, he stated he received an offer over $400 but was the amount I allegedly guaranteed.  I stated I wanted to help him get more money other than the $400.   He stated, Nope i just want a refund and if you don't give me a refund I will do a BBB compliant and do a chargeback and get my money back then he hung up on me.   I emailed him to document our conversation for the BBB company and the merchant account.  I had stated you will not be getting a refund and we want to help you further.  Please see the below regarding the email correspondence..  He  is stating he will see me in court for the $325.  Thanks, ****** ****** Owner of Autoloss 

   

  I tried however you will be receiving some paper in the mail. I tried but i am now finished and i do not understand why you are taking a stand on $335 but i will prevail in court see you there.
  
  On Thursday, January 30, 2025 at 11:24:09 AM CST, ****** ****** <*************************************> wrote:
  
  
  You just started the process so in no way are you at the end of the process
  You received over the appraisal fee for the DV offer so you would not be able to get your fee back per the invoice/ website.   We are trying to help you get more money. ****** ******
  
  From: ******************** <********************>
  Sent: Thursday, January 30, 2025 9:22 AM
  To: ****** ****** <*************************************>
  Subject: ***** ****** 2020 ********
  
  here is a copy of the invoice that states at the end of the process is i do not get at least my fee paid by company i am guaranteed money back. I did not get that from the company and the process is over they mailed me a check for $425.75 which is their evaluation of the diminished value and nothing more. the receipt does not state whether the end of my process or your process so i want to exercise my option for the money back guarantee.