Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the issue was described longer than allowed characters. Please see documents attached for details.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on March 15th said I would receive items in 5-7 business days. Kept getting emails saying it was on the way but the tracking number they sent never worked. Finally received my order from them on the 5th of April. In that time of waiting on my order I was out of town but the item was delivered on the 5th so I had 14 days to return. On the 13th I went onto their site to do a return on a few items that didn't fit. When I entered my order number it said my return time frame closed on thr 10th of April. I have contacted them on several occasions and they tell me they will not do anything. I have the packaging, pictures and even paypal documents to show that I received my order on the 5th of April. They should honor the 14 day return.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bodysuits from heyshape. I sent the items back the very next day after receiving them. I've emailed several times because they have no phone number for customer service. I've requested several times information about my refund. I was well within the 14 day return policy. I can't get a response and it's very frustrating.

  Customer Answer

  Date: 04/20/2024

  It has been resolved. Thank you so much. 

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company had a promo "Buy one item, Get one Item Free". I purchased 2 bodysuits. One cost $45 and one cost $41 (which would be free per the promo). My total should be $45 plus tax. I received an email confirmation and saw that 3 items were ordered. The 2 bodysuits charged full price, plus another item that cost $36.00 that I never intended to be in my cart (free per the promo). Immediately after receiving the email (exactly 9 minutes after placing my order), I emailed the support person to cancel my order because there had been a mistake. I read on the website that customers have 24 hours to cancel their order after it is placed. I cancelled my order after 9 minutes (documented in the timestamps on the emails). I got no reply. A full 24 hours later after I sent my cancellation email, I got another email saying my order has shipped. After that, I got a reply to my email saying that I could not cancel my order because it has now already shipped. I responded immediately to say that I cancelled my order immediately after it was placed. I got a reply saying that I can just return the items I don't want after they arrive. As soon as the items arrived, I emailed (per the directions on the website) asking to return the item that was mistakenly ordered. I got an email days later saying I could keep the item and get a 20% refund. I wrote back saying I did not want the item and wanted a full refund. Days later I got another email offering a 30% refund. I have gone back and forth with the company dozens of times now over a month. I saved all the emails. At one point they said I can return the item but need to pay to ship it back and would get an adjusted refund where they discounted every item equally for the promo. I indicated that I should have only been charged $45 plus tax per the promo for the 2 bodysuits and won't pay to ship back the item that I timely cancelled but am happy to send it back if they send me a label, and want a refund for the remainder. No response.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item online. Received my order but didnt like the product. The return policy was to initiate return within 14 days of delivery. Requested a return and refund. Was give a form and instructions to return. Mailed package and per tracking it was delivered on 3/15. Had not received refund so I emailed company they asked for the tracking number, gave it to them. Emailed them again they asked to give them another 24 hours to research and still have not received my refund. I have emailed them twice and have not had a response back.

  Customer Answer

  Date: 04/17/2024

  The company has issued me my refund. Thank you for your help. 
  

  ****

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Order #****** made on 2/1 -Received item and website instructions say to email them for returns; sent email 2/21 Right from the beginning they discouraged the refund and suggested instead:Partial Refund: Receive a 20% refund and retain the product.Size Exchange: You don't need to worry about returning the items you received in order to initiate an exchange. -I said I wanted a full refund instead on 2/21 -2/22 asked for the shipping address to sent product back -2/23 got the address and sent back that day -3/16 emailed to ask where my refund was -3/24 they asked me where I mailed it -3/30 they asked MY address (no reason for this as they have it and has nothing to do w returns)Have heard nothing since and no refund has been issued

  Customer Answer

  Date: 04/08/2024

  Here is my receipt for mailing the return 

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two of these shapers, and after what felt like an eternity to receive them They were too big.First off, they dont do returns if you want to return something you have to pay for the return yourself! And they shipped from ******, so it would be international shipping! Then, when you go to the returns page, it gives you an option. It offers a 20% discount if you keep the shapers that way you dont have to send it back. So I chose that option, and when I do that It takes me right to a page that is, forcing me to return it! And Im not paying to return it! I tried contacting customer service several times. They only have an email. No phone number. And I keep getting some generic emails telling me to go back and do the same process with the refunds page that I already did that takes me right back to the returns page. Im smelling a scam here

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (Order #******) on March 2nd for $144, and it was shipped out on March 4th (**************************). On March 6th, 1:16 AM EST I reached out to the company after seeing several reviews that the shape wear does absolutely nothing, and let them know that I was going to refuse my package and send it back, that I would like a refund.The first email 3/6, They offered me a 20% refund and told me to keep the shape wear.3/6 12:12pm EST I, again, responded that I will be refusing delivery.Their next response on March 10th and 10:16AM EST: "Thank you for taking the time to provide your feedback. We regret to learn that our return policy did not fully meet your expectations.?Acknowledging that returning the item to our US facility could be burdensome and incur costs, we have contemplated a more amenable solution. We would be pleased to offer you a 35% refund on your order, and there is no requirement for the items return. You may retain it, or if you prefer, gift it to someone who might find it beneficial."My response 3/10 12:15 PM EST. At this point, I had actually refused delivery: "Hi, I have refused the delivery of the package. There is nothing for me to keep. Please issue a full refund."On 3/17 9:14 AM EST, I still had not received a response, so I reached out again. "I am still awaiting a reply. I have refused delivery and would like a refund."And once again, I reached out 3/25 at 8:26 PM EST. "Again, I have not heard back from anyone. I have proof that this is in the process of being returned. This is the tracking I had below"I have still not heard anything back.There are more details in the image below.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 24, 2024. When the garments arrived on March 7, 2024, I was not happy with the quality and requested a refund within 1 day of receiving the items (March 8, 2024). On the same day I was told I could either get a 20% refund and keep the items or exchange them for new garments. The website said nothing about a limited refund and as it was in the 14 day return period posted on the website, I requested a full refund on March 8, 2024. After multiple days of requesting a response I was given instructions to get a full refund on March 13, 2024. I returned the garments according to the instructions (including all paperwork and responding with the tracking number) on March 13, 2024 and send the tracking number the same day. The garments were delivered on March 15, 2024. I have responded to the email thread several times asking for an update on my refund status. Each time I received a response (3/17, 3/20, 3/26) there is no record of the previous conversation and I have to re-explain that the garments were already returned and that I am awaiting the refund. I have attached the communications showing the return request, tracking number, follow-up emails requesting a status update as well as the label, return from (included in the package) and **** proof of delivery.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from this company 3/2/24 at 7:20pm. I emailed the company on 3/3/24 at 6:18am asking to cancel the order before it ships. The customer service representative asked for the reason and I immediately responded. The item was shipped anyway the next day, making it more difficult to cancel. The item was received on 3/17/24 and I emailed again asking to return the item. Customer representative emailed 3/20 stating they would offer a 20% refund or a size exchange. I responded with asking for a full refund, not a partial. Another representative on 3/24 asked for further clarification of the issue. I have been getting the run-around from this company since 3/3/**** is now 3/25/24. I just want to return my items before the 30 day refund window closes. I believe this company is known to do this to other customers as well. I have asked to return my items on 3/3, 3/17, 3/20, 3/23 & 3/24.