Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Heyshape on February 1st 2024 and I was tracking my order when it stopped on February 11th and nothing has happened with my order since. The company has no number to talk to a live person and only have a email address that doesn't always get back and when they do its days later. And the responses I get back sound robotic at times or they don't answer my question and repeat themselves. I feel like I'm getting the run around with them. I already asked them for a refund but I haven't received one.

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves order #****** for $43.44 placed on 3/9/24. When the order arrived, I decided to return the items as I did not like the way they fit. When I emailed the company to set up a return, the response received back on 3/21/24 was that theyd offer me a 20% refund to keep the product or they would offer a size exchange. If I didnt want those options, I was to reply back for instructions on a full refund. I replied back on 3/21 and didnt receive a reply. I again wrote them on 3/22 and 3/23 and they are not responding to me.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/27/2024, I purchased two large bodysuits. Order # ****** Once received, I tried them on and determined they were too big. I planned to return them, but in the meantime, I placed another order in size medium on 2/9/2024. Order #****** When I contacted the company to request a return for the first order, the company offered to send me replacements free of charge, so I accepted. It was shipped on 2/19/2024, order #******.I received the size mediums, and they, too, were too large. The product is nothing like what is advertised. I reached out to get the information to return all three orders. The information was sent to me, and I mailed it to the required address at my expense. Per my tracking slip, I sent it out on 3/4/2024, and their offices received it on 3/5/2024.I've been emailing constantly to ask if the return was received and if my refund is being processed. I keep getting auto-generated email responses with none of my requested information.I am attaching a copy of the required packing slip and a copy of my shipping/tracking label from ****

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 23, I purchased a product from the company Hey Shape. Unfortunately the clothing item I purchased did not fit me. Their website states I can receive an exchange as long as I initiate an exchange within 14 days. I have been attempting to contact customer service for multiple weeks, and theyre response is not conducive to a resolution. I paid $55.69 for two items during a buy one get one free sale. On their website they state their refund policy is if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. As I stated, I requested for a size exchange. The order #******.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from them which was delivered on 03/08/24. They have a return policy to return the items back within 14 days from receipt. However, you need to get their authorization before you can mail it back to them. I have contacted their email address since March 13,2024 requesting information to return the item. During that time, Ive had email communications with the following customer service representatives: *********, ******, *******, and *****. Each of them have suggested for me to keep the product and just exchange it for another size. On each occasion I have replied that I dont want an exchange. I want to refund the product. They have yet to send me the return authorization and its now 3/19/24. The 14 days will expire soon and they are refusing to provide me the information so I can return the product and get my money back. I need help!

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. This is regarding Order #****** 03/05/24 I made a purchase trusting the advertising saying WINTER SALE BUY 1, GET 1 FREE ON ALL BODYSUITS! and ADD AT LEAST 2 BODYSUITS TO YOUR CART, AND THE 2ND ONE WILL AUTOMATICALLY BE FREE.I choose to pay through Paypal and trusted the total charge would be adjusted after choosing the payment method. However, after signing in with Paypal the transaction was done with no automated discount.They charged the listing price amount for each item.Immediately I reached out to them via email and they havent replied back up to this date.I reported Paypal however i never received a full explanation of why their resolution was on HeyShape favor. Today I received the package and I immediately requested a refund for return (as per website the return terms are to request the refund via email and return the item within 15 days.Since I never received a response to my first email I am afraid they wont response my request for return.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made my purchase on 2/2/24 for the amount of $44.89. I received my shape wear from the company and did not see a difference like they claim in their ads. I saw the ad on ******** and the shape wear is suppose to be very tight and sliming. I reached out to the company about not liking the results of my order, they provided me with three options to exchange, keep my order and get a 20% refund or to return it for a full refund. I picked to return for a full refund and they provided me with an address I had to ship my order to and send them the tracking information, I did have to pay for the shipping at my local post office. It was delivered to an individual on 2/28/24 at the address they provided, I emailed them when it got delivered. I had to reach out twice before I got a response saying they classified my concern as a complex case and to give them an additional 24 hours. After 24 hours I still heard nothing from the company and reached out again, the response this time was in order to get my concern properly I needed to provide them with further details. I have been emailing them that my return was delivered and I havent received my refund and I keep receiving the same message from them to provide more details. My order number is #****** and the tracking number for my return is #**** 1131 7977 4058 4775 44

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 pieces of shapewear from this business at beginning of February 02-07-24. Paid $52.98 via Afterpay. First off - didnt realize this was being shipped from *****. Order was very delayed which was disappointing. Arrived 02-24-24. Tried the items, definitely did not work as advertised and immediately initiated a return via email on 02-27-24. In response I received an automatic email indicating that I could either 1) keep the items for a partial refund, 2) keep the items and exchange for free or 3) get a full refund. I then got an email from a person that was clearly scripted but I responded that Id be open to the exchange if someone could give me some guidance. After that no response. After several chasers I had to finally re-email the main email address and go through this back and forth again. Sent many chasers, sent messages via social media, finally got other responses but this time I only was being given the option for a partial refund or an exchange, no longer the full refund (because of hygiene). Clearly they werent expecting me to pick that option.Finally filed a complaint via Afterpay and they finally responded and said that Im not the one responding to them and putting blame on me. I could only submit 3 pictures to Afterpay, but please find attached ALL the various ways I have attempted to communicate with this scam of a company.

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought products I didnt like, so I paid for the return and sent it out. Per their websites instructions, I sent them the ***** tracking code showing that they received the package. I have been getting non-answer emails since January. I have not received my $53.99 return or any indication that I will get it.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: 2/29/2024 Paid: $158.45 Business committed to provide me: 5 bodysuits with a 14 day free return period Nature of dispute: Company is refusing to honor the return policy listed on the check out page. Buyer is advised to email ********************************* for return information. There was no packing slip nor return instructions in the package I emailed them the day I received the bodysuits, on 3/8/24. I received an email back stating that they discourage returns. I could receive a 20% refund and keep the product, or receive the same items in a different size. I replied back that my doctor stated the bodysuit would not work post-surgery, so I just needed to return the bodysuits. I email daily asking for the return process, and they send vague replies, but do not include return instructions.The business has tried to resolve the problem by: offering a 20% discount to keep the product or replacing with a different size.Order numbers: ************ ************

  Customer Answer

  Date: 03/20/2024

  I am submitting additional coorespondence regarding this case:

  Attachment 1- Zip:

  File 8586 and 8587: email to Hey Shape advising them that I need to send the items back on 3/21, so they do not claim I waited more than 14 days for a return.

  Files 8588 through 8592- return information on their website which states that shipping will be paid by customer despite a large "Free Returns" claim on the check out page.   (This is image 1(png) which has already been submitted.

   Return policy also states you must wait for approval for returns.

  File 8593- most recent email offering me a 35% discount to keep the items rather than "incur costs" to ship back- although, again the check out page states that returns are free.

   

   

  Customer Answer

  Date: 03/25/2024

  I reached out to HeyShape again to advise them that I sent the garments back on 3/21, before the 14 day "Free Return" period ended.   Once again, they offerered me a discount, this time 20% (vs. the 35% I was offered previously) to keep the items. I've attached the following:

  IMG_8663.png- Most recent coorespondence from HeyShape

  IMG_8602, 8603, 8604- Photos of Garments being packaged and returned

  IMG_8664 - Precipt from **** showing items were sent with tracking 

   

  Customer Answer

  Date: 03/26/2024

  The return was marked: 
  Delivered, Left with Individual
  NORTH HILLS, ** 91343 
  March 25, 2024, 4:47 pm

  by the post office.

  Customer Answer

  Date: 03/26/2024

  In addition to receiving a refund for the purchased items, I would like my cost of shipping refunded, for the follwing reason:

  --Hey Shape Free Returns.png--  displayed at check out "Free Returns within 14 days"

  ---Hey Shape Return.pdf---- Receipt for my shipping cost