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Business Profile

Ecommerce

HeyShape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from HeyShape on April 12th for $49. The items arrived on April 30th. The items are of poor quality and did not fit. When I tried to return the items on the website, as they claim a satisfaction guarantee and full refund, the automatically generated form calculated a return of $41. When I reached out to customer service several times via email, which is the only option available, there has been no response. I should have googled the company prior to ordering because I have found many complaints online.

    Customer Answer

    Date: 05/18/2024

    Hi and thank you for addressing this matter.

    I submitted a claim with my credit card company and have now received a full refund from the company.

    Sincerely,

    ****

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchased earlier this year either end of January or early February. The items were never received and I filed a dispute through my credit card company. The dispute went to the favor of the business as they claim it was delivered. I see u til this day did. It receive anything and reached out to the business. I have email communications stating from their staff that if u take back the chargeback that they can refund me. I took back the chargeback and still did. It get any refund up to this day. This issue has been ongoing for months. I just want my refund because this company is a fraud and incompetent.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to get my money reimbursed from an order I made. I have returned all items and all communications have ceased! I'm owed ******. Any help would be greatly appreciated, thank you!

  • Initial Complaint

    Date:05/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in early March 2024 for 2 garments. My order number was ******. I was not satisfied with the product and returned them using the return label provided by the merchant. The **** tracking number (**********************) states the package was received on 4/15. I emailed the merchant support email twice asking for my refund of $34.83, and still havent received it. Honestly I think this company is scamming people- they are sending a product but it isnt good so Im guessing people are returning them a lot. I wonder how many refunds they arent issuing and just pocketing the money instead ????

    Customer Answer

    Date: 05/02/2024

    The business has finally issued me my refund. 

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Easter weekend, I purchased a promotion of get 5 bodysuits for the price of 2. These were delivered the second week of April. On April 21, I emailed the company asking how to return as they did not fit. It took two days for them to get back to me and I did not have my order number to use the portal online for the return as it stated I needed to. I then wrote back and asked for the order number... It took another two days for them to get back to me and by that time, I was told that the return window closed on April 26. If my request had been looked at and the entire e-mail read on the 21st I would have been able to return these within the return window. As of today, I have sent several emails explaining this with no resolution. There is no customer service number to call so I have to rely on the e-mails. I am happy to send these back as required, however, I cannot get help with this from Hey Shape.Please help!

  • Initial Complaint

    Date:04/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 shapers. Price was $41 not counting tax, as they were B1G1 Free. I ordered the recommended size, yet they were way too small. I put in for a return, and my return was sent and received by them quickly. I've emailed customer service many times since. At first they seemed eager to help. They requested info, which I sent. More than once, I sent requested information. They haven't responded in several days. This business has no customer service phone number. I am frustrated. I returned the products promptly and just want the amount I'm due. I had to pay for the return, so I'm not even getting a full refund. That's fine. I just want what was promised by the company.

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from company and returned with in the time for return. I actually returned the day after I received the product. I reached out a few times after it had been returned and was told to provide the tracking number, which I did along with showing them it was delivered to them on 4/9. I received another email from **** which is in the attatched below, saying to let them know when they received it so they could process refund immediatly. I am not sure why she could not look up the tracking when I did include it to show them they received it back. I have yet to hear back and even reached out 2 more times since and still not on word back from them, and they are still not refunding my money. It has been over 2 weeks now. I have never had such a hard time processing or getting a refund for a return. And they are trying to charge me for returning it as well. I ordered like they said to and their 2xl was like me trying to get into a large!!! This company is horrible.

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two items on March 23rd. I received tracking information which went well up until April 10th at which is stopped showing any further movement. *** contacted the company through email several times at which Im only reminded that its in transit and wont respond at all regarding my refund request. A month to NOT receive a product is ridiculous and this company, Im now realize, has a terrible record. I simply want my money back at this point.

    Customer Answer

    Date: 05/13/2024

    I have received a full refund since filing my complaint.

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two items from Hey Shape on 3/11/24. I received tracking information on 3/14/24. My package did not arrive until 4/9/24. The items were not the same quality as depicted in advertisements and I went to issue a return. The companys return form then stated that I was outside my 14 day return window which expired on 4/5/24 (4 days before I had even received my order). I have emailed back and forth with customer service to no avail and they are not going to allow me to return my items.

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The items I ordered from this company were incorrect and I have been reaching out for over 2 months to have this corrected and the company is not sending the correct items.

HeyShape is NOT a BBB Accredited Business.

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