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Business Profile

Ecommerce

HeyShape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/3/24, I went online and made a purchase with company. I notice that I didn't receive a tracking confirmation, but I assumed it was just a delay. After sending them messages the last couple of days with no response I felt this was the only option especially since I saw other consumers saying they experienced the same as I have. Money was withdrawn out of my account on 6/4/24. I would like either money returned or the product I purchased.

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number *******; Tracking number ********************** ******* Original Tracking number YT2414921236025272 **** Express)I ordered 2 bodysuits through the buy one get one spring promotion on 5/27/24 for $41 total. There was ample communication on the shipping status, and they finally arrived on 6/11/24. I tried them on and immediately knew that I would need to return. I went to their return policy page and emailed the address that they specified. I didn't get a reply. Since then I have emailed them four additional times to both that specified email and an additional email of theirs with no reply. It specifies in their published return policy that they need to receive the return within 14 days. Unfortunately I cannot get them to answer me. I would like a full refund asap. Please see attachments for details.Returns:All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, in the original packaging.Return process:To return an item, please request a return by reaching out to us by e-mail via ********************************** After receiving confirmation of return, place the item securely in its original packaging with the return form provided, then mail your return to the following address:Give Back Box / HeyShape *********************************************************************

  • Initial Complaint

    Date:06/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/31/24 I ordered from HeyShape.Order #*******. Immediately after order was placed I sent and email to cancel order because I ordered the wrong size. They didn't cancel. 6/13 received products and put through a return to exchange for smaller size. No answer from company. 6/14 emailed again and no answer from company. 6/15 I emailed again and got a return saying my email could not be delivered to this email address. It was a return email from the email they sent to me. There is no other way to communicate with this company.

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and then returned two items to Heyshape. I used their return procedures and acquired a return authorization. The items were received by Heyshape on 6/3/24. I have never received any communication from Heyshape. They have never returned my money. I have contacted them in writing on two occasions. They will not respond.

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for my package going on a month. I have reached out to ****** and no response

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two bodysuits -- they were way too large and I contacted the company for a refund. They agreed to a refund and sent me a **** shipping label. I sent the items back and tracked it to see it was delivered to an individual on May 24, 2024. They have not refunded money and will not respond to any of my emails. They have no phone #. I

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ****** Ordered two HeyShape shapewear. I only received one item. I have been emailing over and over and no one will address the issue. They respond with sending a picture of the item I did receive. Then claim they missed my email response. Then suddenly they say its in tracking. I have all emails for proof of required. I simply asked for the missing piece to be sent asap. No one wants to cooperate. Instead they draw the situation out and dance around the problem and refuse to cooperate. At this point I want a refund.

  • Initial Complaint

    Date:06/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey shape Order placed on 4/28/24 I live in ********** and my order was dropped off somewhere in ********. I have sent multiple emails that I do not live in ******** and that I would like a refund but they keep telling me to check the tracking. It was for two body suits and I paid for package insurance and they refuse to give me my money back. Order number ****** Tracking number ********************** I live in *******************

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my product on 5/24/2024, and returned it 5/25/2024. I have requested a refund, and I was supposed to have received it after they got their product. I sent it back. Tracking#**********************. They have received their product and have not refunded my money

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 9th for four items during the buy one get one free sale; ordered two items and two items were free. My items were delivered on May 18th, however, I only received three items instead of the four items I ordered. Immediately sent an email out to customer service on May 18th providing information of which item I was missing, did not get a response until May 22nd at 11:55pm EST. Responding to the email on May 23rd with five images of everything I received and the packaging. Received no response in a week, reached out on an update on May 28th, one week later still no response and reached out again on June 6th. I am missing a Snatched Shapewear Bodysuit out of the items I ordered, I request an item to be shipped out to resolve the issue or if it cannot be a refund for this entire order. All images that were provided to your customer service rep ******** are attached.

HeyShape is NOT a BBB Accredited Business.

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