Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order July 10 and received it July 17 and reached out to the company and told them I wanted to return.I was not happy with their product after I received it and according to their website, you can return their product. I wanted a full refund to return the product. They did not want me to return it and offered for me to keep it and refund me 20%. I told them no then they offered me 30% and for me to keep it and I told them no again and then they offered me 50%, and keep it. I told them no I wanted a full refund and they finally agreed to it on July 26th and after being emailed by 3 separate employees. I mailed it back July 27th with **** and had to pay for shipping. I gave heyshape the tracking number which they told me to give them and they would send me a refund. Its been two weeks and they have not sent me my refund or provided any additional communication.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 bodysuits on 6/2 the total transactions was $103.29. I used ****** to pay for my transaction.Order #******* I received my items on 6/20 tried 1 on didnt like it and decided to return all of them. Their website states they take returns. My 1st email to them was on the same day 6/20 to start the return process.I received an email back the same day discouraging the return and they would offer a 20% credit back and to keep the items. I emailed again on 6/21 I wanted to return them, to which the again discouraged and offered the 20% credit.On 6/26 I emailed again about the return they offered 35% credit. I emailed back since I had no choice and they wont let me return.On 7/7 & 7/10 I emailed because I had seen no credit yet and that I really just wanted to return them.On 7/11 I filed a complaint with ****** and right after that Heyshape sent me an offer of 50% credit or the address to return and still discouraged. I returned the items the next day. Tracking # ********************** They received it on 7/22 On 7/26 & 7/31 I emailed the tracking number to them.I have sent numerous emails since asking about my refund and they keep telling me they forwarded to finance and are looking into it.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/24 I placed Order #******* with HeyShape. When I received the items I ordered I immediately tried them on and both were unwearable even though I had ordered my exact size/measurements and the black bodysuit I ordered looked NOTHING like the item they advertise on their site. I contacted HeyShape requesting a return form so that I could send the items back for a full refund. Their policy is that items must be returned within 14 days. They kept jerking me around offering partial refunds and telling me I could keep the items and after several weeks of back and forth through email I finally got them to send me the return form and the agreement was that I would receive a FULL refund. I received an email yesterday confirming they had received my return shipment and stating that they had processed a PARTIAL refund. I want a FULL REFUND as agreed upon. The items were returned unworn and in their original packaging as stated in their return policy. This company is so SHADY. I want my FULL refund back ASAP and I wish this company could be shutdown permanently. What a scam.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Ordered 2 items online on 6/15 2. Items delivered 6/27 3. Emailed requesting a return and refund on 7/1. No response, emailed also 7/5 (2x) and 7/9. Got response on 7/15 offering partial refund, declined asked for full refund and return. Offered a larger partial refund on 7/19, declined and asked for full refund and return. 4. I followed up on 7/22 and 7/25 since I had not heard back. They answered on 7/25 I was not eligible for a return as it had been over 14 days since my order was delivered. Per their policy, returns must be confirmed and shipped with a return sheet in the package, which I never received, so I never sent the items. 5. As of today 8/2, still have not heard back from the company after saying I would be reporting them if the issue was not resolved. I have all of this in writing in emails I can provide as well. Here is their return policy:******************************************************************

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with Hey Shape on 7/21/24. This company is supposed to be based out of ****** per their website. I have yet to receive my order and it still says processing and it is in *****. This is not a company out of ******! Its a **************** Ive contacted their email customer service several times and never heard back. I want my money returned as I was scammed into thinking I was buying from an **************** and have yet to receive my merchandise which was suppose to arrive by now. Apparently it is sitting in a facility in *****!

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th I ordered two bodysuits thinking they would slim me down while wearing them as they claim they would. I used ****** to order. I checked that there was a refund policy in place before ordering. I received the product on the 19th. I tried it on with the tags still attached and never even buttoned them as I noticed they did not do as they claimed they would I immediately put them with tags still on back in the original packaging. I then followed the directions to email and request a full refund. They replied offering me 20% refunded or a different size exchange. I replied that neither would work as I would not wear the product since it doesn't not do what it should. I would prefer a full refund. Then waited with no reply and emailed two more times. Still no reply so I emailed the original email address again stating I'd like a refund. They sent me the exact same offer again. I kindly declined and asked for steps for a full refund and have been ignored again. I would like to send the product back for my refund of $59.27. I have attached all my emails the transaction through ****** and their refund policy as well.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two shapewear items and they shipped within a week. But when they arrived, the items were too big and so I tried to contact the business several times to try to get an exchange for the same items but in a smaller size. I tried one email address and no one ever answered me, then I found another email and one person answered but claimed to not find my order number. He wanted me to send him the email showing the purchase confirmation. I forwarded that email to him and then he finally told me that in order to initial an exchange, I had to contact a different email. I did and within 24 hours, a so called ********* responded and wanted my full name, order number and address. I did. and it's been almost two days and nothing from her either. I feel like I'm just getting the run around. At this point, I would like to return them and get a refund.

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4 items which was shipped and delivered to me but I never got it. Have been going back and forth with the company for a refund and they refuse too. They are blaming the shipping company and the shipping company is pointing the finger at them. It has been a month of a lot of back and forth and I just want a refund at the point in time.

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Heyshape in the amount of $168.67 USD on June 9 2024 for 6 items. One of the items appears to be flawed and requested a replacement for the item within the ******************************************************************************************************************************************************** if I dont hear back from them within 24 hours. They sent me this several times and I have replied back after waiting 24 hours that I still have not heard back.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order shape wear from them in June. I received my purchase and was not happy with the way it fit. That same day, I requested to start the refund process. Over the course of this time, I have dealt with 4 different people. At first they offered to exchange the size but never replied when I asked how that process was done. Then I requested a full refund. Yes, they did offer to give partial credit back and I could keep the product but I still wanted the full refund and return the product. They went several times over the requested wait period to respond to my emails and at times, would only response if I sent another email. Finally, I said I would return the item but due to the hassle of the email exchanges and poor customer service, I requested a prepaid shipping label. That email went unanswered so I sent another one asking for the label. The customer service agent that responded was not nice so I requested my issue be escalated to a supervisor. The fourth email response was the general we will response within 24hrs. After waiting more than 24hrs, I sent another request to be escalated to a supervisor. At this time, no one has returned my emails and its been several days. All I would like is the prepaid shipping label due to the hassle I have had to deal with so I can return the product. If there hadnt been such delays and an attitude from the one agent, I would have gladly returned the item already.