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Business Profile

Ecommerce

HeyShape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/24/24 I purchased two suits from HeyShape (based out of ***). I needed them by the weekend, so I paid for express shipping to have them delivered by 3/1/24. On 3/1 I received an email from an overseas shipping company stating my order was in customs. I didn't order anything from *****?? Upon doing a reversal of ******* address, it came back to ***************** restaurant and the company was drop-shipping from ***** warehouses. I sent an email asking why my package was in *****, and I received an email response from "*******" stating my order was out of stock and they would fulfill shortly. I told her I had a tracking number, then she IMMEDIATELY blocked my email and blocked me on all social media platforms.

    Customer Answer

    Date: 03/05/2024

    Received my order today. Not only was it 5 days late AFTER paying extra for express shipping, but I only received 1 of the 2 suits I ordered. It was buy 1 get 1 and I only received the black. I didn't get the brown that I originally ordered, I only the black. 

    So now I'm out express shipping. I'm missing a suit. They have me blocked on social media and are refusing to send me the other suit due to stock issues. I only paid $43.99 because I was getting TWO suits and EXPRESS SHIPPING FROM ***. I didn't pay $43.99 for 1 suit to be delivered 5 days late without ANY compensation for the 2nd half of my order. 

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from heyshape on February 20th 2024 for their BOGO body shape wear. My order #****** and the tracking #YT2405221236018682 They instructed me to use the **** app to track the progress but it was never updated beyond the 21st. I contacted customer service after a week past the amounted time they claimed my package would originally arrive. Received a response email on February 28th claiming they would look in to it but nothing happened and have not received any response since. I googled the company reviews and seen that sadly this isnt the first time its happened apparently. I would just like my money back if at all possible. I emailed them a second time on March 1st asking for more updates, and if not then a refund seemed reasonable. As usual still no response.

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products. One was received defective and the other did not match the measurements provided on their size chart for the item. The company is refusing to provide a full refund, even for defective merchandise. They said return shipping would have to be paid by me even though their website says they will make it right in these situations. I had 14 emails back and forth. Twice I had to resubmit my request and most of the times my questions were not answered. The last email they never responded to. At this point i want a full refund minus the $2.99 shipping charge that was already refunded because my order was late to begin with. I cannot use these products. I am happy to return with a prepaid label.

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shapewear from HeyShape on Dec 30. Order #******. Total order cost is $41.I received the order on Jan 9th. Upon wearing the garment, it caused me to form a rash across my entire torso. I immediately contact Heyshape on Jan 12 to inform them of the situation and request a refund. They would not refund the purchase and told me I could return the garment if unworn but would have to pay for shipping. I explained to them I had worn the garnment which is what cause the rash. I made several additional attempts to contact customer service to issue the refund and they would only provide the option of a 35% refund or returning the garnment unused, but would require me to pay for shipping. I feel I should not have to pay for a garment that provides a health risk and is unusable. I am happy to return the garnment if a prepaid shipping label can be provided. I am requesting a full refund of $41.00

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a body suit and got an email saying delivery was delayed so i had to order from somewhere else in order to get it in time, finally i received the package and even within the ******************************************************************** its original packaging.

  • Initial Complaint

    Date:02/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 bodysuits from the company. They sat for months in *********** as I watched the tracking. I alerted the business that I believed my package to be lost. They did not respond. Finally the package arrived. When it arrived, the garments had loose threads, were a thin material, had cheap quality and poor construction. I inquired about a refund. I was emailed back by three different employees with the same canned emails every time stating options for exchange, but to email them for further instructions for shipping for a full refund. I continued to email. I continued to get the same batch email. I finally had to start posting screenshots and complaints about the company on ******** ads the company was running. Finally someone sent me the instructions and asked I send the tracking number. I have mailed my return and sent the tracking number. They have not responded after a week of emailing. I believe they have stolen my $100+. The company is a scam and thieves.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2 of their body suits 1 came damaged, not completely sewn together and this company will not respond to fix the problem, replacement or refund

    Customer Answer

    Date: 02/15/2024

    This issue has been resolved the company finally contacted me and sending a replacement 

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase December 17th. The items arrived Jan 4. The quality of the items were poor. The sizing was way off. Since then I have been trying to return the items. I have had 14 emails back and forth with their customer service. After 4 emails I finally got instructions to return the items. I paid for the return shipping and provided proof of the return being received **** tracking number) to their facility on January 12th. I followed all of their instructions exactly. I still had not received my refund so I emailed them. It takes days to get a response and the response is always something like, I am sorry we do not understand your concern or please provide proof of the return which I have already done three times. They will not return my money. I want my refund and I want this complaint to be on file as I notice many people on ******** are experiencing the same problems .

    Customer Answer

    Date: 02/14/2024

    Good Morning,

    Today I finally received my refund. I got an email from the company they credited my credit card so I will waych to make sure the credit goes through. Thank you so much for your helo. 

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No items were ever shipped. A tracking number was provided, but the shipping provider confirmed that no items were ever shipped. When contacted on social media, comments were deleted; as it seems most of their comments inquiring on orders have been deleted.

  • Initial Complaint

    Date:02/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for two products - never received products or any response requesting order info.

HeyShape is NOT a BBB Accredited Business.

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