Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After running payroll for the first time with Quickbooks *******, the company pulled $4538.38 out of my bank account in 9 different transactions without my authorization. When I called, no one could explain to me why the money was withdrawn or where it was. Finally, I discovered on my own that it was for Federal ******* Tax- but still (after more than 10 hours on the phone with customer support from 6 different departments) no one could explain where the money was being held or why it was taken out in 9 different transactions. Then, 6 days later the same amount was withdrawn from my account again in 9 different transactions for the same amount. I called customer support again, and again no one could explain the drafts or find them (18 at this point). I called my bank and submitted a fraud claim; my bank was able to pull the latter 9 debits back and credit my account; my bank also put a stop payment on any more withdrawals from the Quickbooks bank account that previously drafted money. Four days later Quickbooks attempted to make the same 9 withdrawals AGAIN, but this time it came back to them (as my bank had stopped it on their end). Now, Quickbooks is saying that I have insufficient funds, has blocked my payroll account from use and is telling me that I owe them $4638.38 ($4538.38 for the original amount + $100 for insufficient funds) before they will allow me to use my account again. Mind you, I am PAYING for Quickbooks ******* services. They are still charging me for their services even though they have it blocked AND they have my money (but can't find it). I have been round and round with them and been promised that the issue has been escalated to management and that I will receive a call - none of which have happened.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My customers paid with the credit card for the service they provided and they left happy. They paid using merchant service named above( intuit QuickBooks). After, QuickBooks asked me to submit a documents verifying the transaction, after all they closed my merchant service and put the account on hold for 9 months, without further explanation. As far as you may imagine, holding business is tough and now I'm seeking my money to keep up with my business expenses and don't have 9 months to wait. Now , QuickBooks refuses to answer any questions related to this matter. These are the completed transaction that are done and there is no dispute whatsoever that merchant service keeps telling me that my customers might dispute the transactions. This is insane and i don't see any reason they they may, since there was a contract and i provided my services upon contract. Transaction#1 06/26/2024 in the amount $ ********* Transaction#2 06/26/2024 in the amount $8,412.33 This is the complete project that merchant service holds it for NO REOSON at all.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a business and was advised to use Intuit Quickbooks for accounting, bookkeeping, payroll and deposits. My time with this has been traumatizing as my client has paid their invoice of 185K over three weeks ago. I had to call Quickbooks a week later to be informed that additional information was needed. I submitted all that was needed, and they still have my funds held in review and will not release the deposit. This is frustrating as a business owner due to not being able to pay my staff payroll and each representative I've spoken with at Quickbooks has a different explanation and timeframe. The department that has the funds held are non client facing and we cannot speak to any of the higher *** to get this matter rectified. Instances as such will dismantle a business before we are even able to get it off the ground. I even called back to question if the funds could be sent back to my client as it was deducted from their account, so they can send a check and or a wire and I was advised that this cannot happen. Not to mention QuickBooks has taken their fees over 3K already before depositing my funds. This has not only been a nightmare but has shown the incompetency of their staff. My next steps are to file an emergency injunction. I have read several forums with very similar stories and they have no idea of the cost that comes to the owners.

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit Quickbooks is telling all of their small businesses that they are not in compliance with new data security standards. Using Quickbooks is exactly WHY we pay a monthly fee for them to keep, transmit and accept all credit card information. Intuit is bullying small businesses to sign up with a third party (Security Metrics) to come into compliance with ***(payment card information).I have researched the *** COMPLIANCE STANDARDS and all small businesses need to do is fill out a questionnaire (called SAQ) and submit it to Intuit to show we do not keep or receive credit card info. The complaint I have is that Intuit will NOT publish any avenue to send them this questionnaire (the free, easy solution to this) they just want all to sign up and pay Security Metrics to handle it. Read Reddit blogs, there are tons of businesses that are being stalked and shamed by Security Metrics (whom Intuit has given them our info).

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into into it customer service today for some troubleshooting, and upon working out the issues one I was hung up on three times before I talk to someone. Secondly, once I did talk to the final agent, I was told that I was given a promotion from probably middle of August up until today for $99, granted, when I set the promotion up, apparently I was told this would be for 3 to 6 months not for just a few weeks. I just feel misled as well as I feel like I have been scammed out of my money. The only other options that this company gave me where to spend either $350 today or thousand dollars today to keep their services Upon my daughter, asking them for a supervisor email or complaint line they informed her that the calls being recorded and stated to her who are you anyway my daughter helps me with the business and she had already been speaking to previous agents. The customer service here zero out of 10 people spending money here in an already inflated economy With no remorse as to where the money goes zero out of 10 for someone Better Business Bureau to look into their customer service tactics how they are handling their customers because not only did the last agent refused to give out that information. He actually hung up in our face, so thats where we are cancel the membership. I dont want anything. I dont want apology. I just want someone to look into how they run their customer service.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A custom-made a credit card payment of $950 to my QuickBooks account ******************** has not been able to process my payment they keep saying that it's a bad account after they've already sent a $300 to the same account I've been requesting this money for a week now and it's causing my account to have overdraft withdrawals

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Intuit Quick Books for a month to process our payroll via direct deposit. We have had no issues until 8/23/24. The morning of 8/23/24 we received multiple calls from our employees that they did not receive their payroll. We processed it with in the proper time frames as required by Intuit. When we logged onto our account it showed it was on hold. After contacting a representative via chat, we were told that they needed to verify our business, and they sent an email explaining what they needed to the primary admin. Upon checking this email was sent on 8/23/24 at 12am after we processed our payroll. So, they did not process our payroll and won't until they finish their verification process that can take atleast 2 days. We were not given ample time to provide the documentation they needed, we were notified after the fact and after hours. When we called instead of doing chat to complain to Intuit we were disconnected 3 times and now as I file this complaint we are on hold and it has been over 30 minutes. And they will not process our payroll until the verification process has occurred. Our issue is the lack of support, the timing of the email provided for additional documentation and the time it is going to take. In addition to that we now have to pay fees for our employees who were expecting their payroll via direct deposit the morning of 8/23/24. Their service is poor and they have no conern of how the ripple effect this is causing.

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec.11th, 2023, a fraudster hacked into our quickbooks business account. One of the things this fraudster did, was schedule a direct deposit for the following day for ******. We discovered this fraud around 5pm on the same day it was done. We immediantly contacted quickbooks, who said it was too late to cancel the deposit. We then contacted our bank and froze our account. We thought this would keep us safe, but quickbooks transfered the money on our behalf, and then charged us a fee for insuficiant funds. Quickbooks threated to close our business account if we did not pay them the transfered money and pay the fee. Quickbooks said they tried to have the money returned, but it was gone. We have been waiting for a LOI between quickbooks and the fraudsters bank account for 6 months with no updates or resolutions.The second main fraud the fraudster did was able they opened a ************* account using my information saved by quickbooks. They then linked our quickbooks payment processor to the fraudulent bank account. For 2 days all of our business transactions were sent to this account, totalling $11,823.19. I immediantly contacted Quickbooks and Greendot. ******** froze the account and eventually started an investigation, but has never provided me with any information regarding getting this money back or who the frauster was. We have reported a local police report and continued to follow up with the connected parties for more information. ******** currently is saying they are waiting on a LOI with quickbooks, and quickbooks is waiting on a LOI with Greendot for more information.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using quickbooks intuit of may of this year, I use them for invoicing payments and tracking mileage. I invoiced a costumer on May 23, 2024.The costumer paid that same day and I have yet to receive that payment. This is causing disruptions in my small business as well as loosing trust from my clients due to the amount of time this payment is taking to go through. I have called the costumer support line 5 times and gotten them al the information they have asked for in a timely manner. Their support team is absolutely terrible every single person is trained inadequately. Half of the support people have no idea what they are talking about and the other half can't speak English correctly. I have waited over a month to get this payment matter resolved and I have spent hours on the phone with there service line only to be given incorrect information and to be told my problem was resolved only to find out days later that there was yet again another hiccup. I have contacted my bank and made sure things are open and available to receive deposits, I have spent hours checking in the frequently asked question to see if there is any place to go to get this resolved, I am a small business owner looking for a resolution to receiving this money that a client sent over. This has halted my business and made it impossible for me to continue on, I can't even return the payment and have my costumer pay a different way due to it being in a holding account in quickbooks. I am receiving several returned item fee from them due to the lack of support getting this resolved they are expecting me to pay over a hundred dollars in fees due to this problem that I have had zero help getting this resolved, they claim its to keep me safe when they are just holding my business funds and halting my business from continuing by doing this, this has caused so many problems and so many hours of time spent going toward this instead of working on my business, Quickbook intuit has failed.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE WERE TOLD BY INTUIT QUICKBOOKS THAT WE MUST CONVERT TO QUICKBOOKS ONLINE FROM QUICKBOOKS DESKTOP. IT'S BEEN A WEEK SINCE WE SUBMITTED OUR CONDENSED FILE TO ** FOR MANIPULATION TO THE *** FORMAT. WE WERE SUPPOSED TO GET AN ***** STATING THE MIGRATION WAS SUCCESSFUL AND WE COULD BEGIN USING ***. THE ***** WAS SENT TO AN OBSOLETE ADDRESS. THE ***** **** **** DID NOT CONFIRM ACCURATE ***** ADDRESS WHEN PRODUCT WAS SOLD TO US ON 05/14/2024. WE HAVE MADE AT LEAST 10 CALLS TO THE ** HELPLINE FOR ASSISTANCE AND EACH TIME WE HAVE HAD TO EXPLAIN THE SITUATION. WE WERE ADVISED EACH TIME THE PROCESS WOULD BE SUCCESSFUL AND IF AN ISSUE AROSE WE WOULD BE NOTIFIED BY ***** (AFTER ***** ADDRESS WAS FINALLY UPDATED WHICH TOOK AT LEAST 3 CALLS). WE NEVER GOT AN ***** THERE WAS AN ISSUE WITH THE MIGRATION. WE LEARNED FROM AN OUTSIDE SOURCE THAT THERE IS AN UPDATED ** DESKTOP VERSION THAT IS AN OPTION TO ** ONLINE. THAT OPTION WAS NEVER PRESENTED TO US. WE WERE LIED TO AND TOLD THAT WE MUST CONVERT TO ** ONLINE. WE WERE OUTRIGHT LIED TO. THIS IS A DECEPTIVE PRACTICE BY QUICKBOOKS TO SELL THEIR ONLINE VERSION.