Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QuickBooks Online will not allow me to downgrade my subscription from $75/month to $38/month because I once enabled the multi-currency feature—an option that cannot be turned off. A QuickBooks expert confirmed they cannot reverse this setting or process the downgrade, effectively locking me into a higher-priced plan indefinitely. This practice is unfair, anti-consumer, and, in my view, predatory.
  Details:
  
  I activated QuickBooks’ multi-currency feature at an earlier date. I no longer need this feature.
  
  The software design prevents disabling multi-currency, which then blocks downgrades to lower tiers.
  
  On [date], I contacted QuickBooks support. The agent was professional and tried to help, but explicitly stated they could not downgrade my account or turn off the feature due to system limitations.
  
  This leaves me with two options: continue paying $75/month for functionality I no longer need, or cancel my account and lose historical access/workflows—both unreasonable outcomes for a small business.
  
  I believe this is a deliberate product and pricing decision that forces customers to pay more indefinitely once a single irreversible switch is flipped.
  
  Why This Is Harmful/Unfair:
  
  Users are not clearly warned that enabling multi-currency is effectively permanent and will restrict future plan flexibility, a material term affecting ongoing costs.
  
  The inability to reverse a software toggle is a design choice, not a necessity, and functions to force higher, continuing payments.
  
  Small businesses like mine are particularly vulnerable to this kind of “no-way-back” upsell trap.
  
  Resolution Requested:
  
  Immediately downgrade my account from $75 to $38/month without data loss.
  
  Refund or credit the difference in fees paid since [date you first attempted to downgrade or the date multi-currency became unnecessary].
  
  Implement (and disclose) a consumer-friendly process to disable multi-currency or to allow downgrades despite it, so customers are not permanently locked in.

• Initial Complaint

  Date:07/30/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing out of complete frustration. For two months, I’ve been trying to get my account information properly transferred and updated. Despite repeated calls, follow-ups, and even multiple successful connection attempts listed in your system, no one has resolved the issue, and no one will help me.
  To date, you have refunded nearly $2,000—which only proves that your team is aware there’s a problem. But the issue remains unresolved, and now payroll taxes are due, and I am still stuck without the support I was promised.
  Here are just a few of the failed connection attempts logged in your system:
  07/25/2025 – Manual/Auto (multiple)
  07/17/2025 – Auto
  07/09/2025 – Manual
  07/02/2025 – Auto
  06/26/2025 – Manual
  06/13/2025 – Auto
  05/28/2025 – Manual
  I need a senior representative or someone from your escalation team to contact me immediately. This level of incompetence is unacceptable—especially when payroll compliance and tax deadlines are on the line.
  Please respond within 24 hours. I am copying this message for my records and for future complaint filings if necessary.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QB did not process the 30k that was sent to my company. All I did was get the run around from multiple employees. We are having to sue and will be serving the register agent CSE. If any one else needs this info please reach out to me as we have tracks their info down and our attorney will be serving them

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks intuit had opened a checking without my permission and transfered money into it, when I tried to access my money in this quickbook checking they had opened i couldn't because the information used to open the account doen not match my company nor my information. I have called them email them and still no results. Its been 6 months without any response.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of many issues with our experience with Quick books. First contact for THIS ISSUE ONLY was on 7/2. The primary issues (There are many other subissues) is that a client paid us $3,000 through quickbooks but those funds are stuck in limbo and not depositing to our account. I asked for them to just cut us a check (after hours trying to resolve) and they said they could not do that. Finally, I was transferred to a supervisor...
  
  After three hours, I connected with a supervisor named Justin (after I demanded escalation because of the first line inability to resolve the issue previous).
  Justin swore he would be able to resolve (even after pervious supervisors swore the same thing to no avail).
  He provided instructions for resolution and said he would call back on 7/9.
  The instructions involved our Account owner logging in to his account and verifying his identity. When we tried to do this, our account owner was unable to log in
  This led to another two hour phone call to resolve THIS issues and as of present day, the account owner still cannot log in.
  I DID NOT receive a call on 7/9 as promised
  I called again today.
  After 1 hour and 20 minutes, I was sent to the department to file complaints--not resolutions. THey said they could not get me to resolutions they could only take the complaint
  After months of dealing with this, it has reached the point where I have to file with the BBB.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged fraudulently by ********** Intuit on 6/7/25 and 6/15/25 for 235 USD on each of the days, totaling to 470 USD. I've never signed up for these services.
  
  Details of the 1st charge:
  Payment number: ************
  Company ID: ****************
  Bill number: **************
  
  Details of the 2nd charge:
  Payment number: ************
  Company ID: ****************
  Bill number: **************
  
  I've already contacted my bank and had my accounts closed and reopened with new account numbers. Then, upon calling ********** customer support, they mentioned that they cannot help. An online search showed many other people being charged unknowingly similarly without ever creating a ********** account.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *******. I am an attorney and member of the California Bar since 1980. For the last 20 years I have been using Quickbooks for the sole purpose of generating monthly invoices for my clients for my services. Unknown to me, there is a little square on the left lower portion of the invoice which repeats "Pay the Invoice". It is the first time I noticed it. It is redundant and useless. What I didn't know is an unsolicited offer to make the payment using Quickbooks which in my entire life has never happened. One client who always pays through ***** was curious, clicked on that little square, and I was notified that I had been paid $3,600 from my client ***** *, but I didn't have the funds. When I found out it was a system of payment which I didn't want, after spending a few HOURS on the phone with completely incompetent people, I was first told that all I had to say was I reject the payment from Quickbooks, another time an employee of Quickbooks said she was going to guide me to reverse the transaction, a third employee of Quickbooks told me that payment was going to be made within 24 hours and my client would have the funds back to pay me directly the $3,600, but nothing is happening and today I am told that in order to have the privilege of chatting with those incompetent people, I have to upgrade my subscription to Quickbooks. That is entirely outrageous. I have an exceptional reputation as a lawyer in Beverly Hills and I cannot spend any more time with people who are incompetent and behave like thieves. The use of that little square by my client was unfortunate, he didn't know what it was, rectifying that mistake should have been a simple matter so I was told by Quickbooks who is now making me lose my time and my concentration on my work. In order to avoid any legal action, I think that it would be appropriate for the Better Business Bureau to tell them that they have been the subject of a complaint and that they should behave professionally.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, my client made three payments to my company, ********* ********** ********** ***, via QuickBooks: $14,500, $8,400, and $500, totaling $22,900. Shortly thereafter, I received a call from QuickBooks stating the transactions were flagged as potential fraud. I was informed that my merchant account would be closed due to risk concerns, and the full amount would be refunded to the original credit card used.
  While I was extremely dissatisfied with this decision, I complied and immediately informed my client of the situation.
  However, nearly 90 days have passed, and neither my client nor I have received the funds. We have contacted QuickBooks Support multiple times, and were told that the refund process may take up to 180 days. This is unacceptable. My client is incurring credit card interest on this charge, and I do not have the funds either—funds I urgently need to pay business expenses and sustain operations.
  I am requesting immediate assistance to resolve this matter. Please either:
  • Refund the $22,900 to my client’s credit card, or
  • Deposit the funds into my company’s bank account as originally intended.
  This delay is causing significant financial hardship and damaging my relationship with my client. I appreciate your prompt attention to this matter and look forward to a swift resolution.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold Quickbooks Pro Advisor services. I do not need accounting services or auditing services. I was told this was to help with someone who had hacked my email. I thought I was talking to Quickbooks payroll. I don't need this service. This is not what I thought it was. I tried to get the refund immediately, but the person said all I could get back was half the amount. They never sent me the half so I am requesting a full refund. The was for ******** ********* ****

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has used quickbooks for several years. This year there was an abnormally significant increase in our subscription renewal. We normally pay 2 annual subscriptions, and this year the cost of one of those subscriptions came very close to the price of both. I called quickbooks prior to renewing so I could understand why such a huge jump in price. I was told that both subscriptions were bundled together and that I would only need to pay one annual fee. I verified and confirmed this with the agent 2 times prior to making my payment...I specifically asked if the payroll subscription was included and was assured it was. Once it was confirmed that this would be the only payment i would be required to make until next year, I paid for the renewal. Two days later, I cant access my payroll functions. When I called quickbooks, after spending lots of time on the phone, I was told that i had to pay for a separate payroll subscription. I spent over 2 hours on the phone, explained my situation 5 times to 5 different agents, all of which told me they were not going to do anything to resolve the issue. They wanted another $700 from me in order to activate the payroll subscription that their agent assured me I already paid for. I begged them all to review the phone call and up until the last agent, no body would. So after waiting another 2 hours for the to review it, that turned out to be a complete waste of time because even after the agent admitted that i was misinformed, I still got the same exact response,,,,i do apologize, however, you need to pay more money to get the product we assured you already purchased. I think the fair and ethical solution here is to honor transaction.