Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Stops

  1548 N State Rd Polk City, FL 33868

• 

  Loves Travel Center 228

  2615 W C 48 Bushnell, FL 33513-8356

• 

  Loves Country Stores

  2423 S 24th St Council Bluffs, IA 51501-6948

• 

  Loves Country Stores

  10 East St Shelby, IA 51570-3311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have signs stating there is a 1-2 day hold on debit cards at the gas pump. They took the money for the fuel I purchased 8 minutes after I purchased it and 5 days later they still haven’t released the hold they have on my card. I’ve contacted my bank and they can do anything about loves gas hold until 7 days.

  Business Response

  Date: 04/20/2025

  We did not contact the guest as there was no contact information provided.

  Business Response

  Date: 04/21/2025

  Hello,
  
  We are unable to contact the guest as the phone number has too many digits and the email address provided is . Please provide valid contact information and we will gladly contact the customer. 

  Thank you!

  
  
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Monday last three months I come in early in the morning for complimentary drinks/10c off for gas and my app does not work for 10cents off for gas and free drinks and ***** and ******* always say theres nothing they can do and are professional and rude. You owe me ten drinks and thirty dollars *****

  Business Response

  Date: 04/16/2025

  Hello, 

  The guest was contacted on 4/16/25 and explained to that she needs to update the Love's Connect app in order to utilize the complimentary drinks and 10 cent discount efficiently. Her concerns were escalated to the operations managers over the location and they will address with staff to ensure they are providing better service. 

  Thank you!

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting an RV space from Love’s Travel Stop via their website at an average rate of $51.00 a day on October 14, 2024 in Bates City MO. On December 24, 2024 i moved to the Cameron, MO location and continued to rent a space at $51/day up until March 9, 2025. I have bank statements as receipts for a little over $7300 paid to the Love’s corporation. Without any notice, on March 9, 2025 Love’s authorized my RV be towed and as a result, i am now homeless & unable to work. My ability earn a living is inside the RV and the towing company has refused to let me enter the unit to retrieve my personal property until the towing fee and storage fees of $150 a day are paid. I spoke to the corporate customer service/complaint line and was told they did not need to give notice to tow any vehicle off their lot and my complaint was closed. My phone number is required every time i would pay the rental fee for the RV space. I was not contacted in any way before my home was towed, which by Missouri abandoned vehicle laws is required before any vehicle can be towed, unless in a posted tow away zone or involved in criminal activity - My RV was not in either situation. I would like Love’s Travel Stop to pay the towing and storage fees to return my RV and belongings to me. The tow lot is going to apply for an abandoned title in the next few days because i cannot afford the fee to get it back when Loves NEVER should have authorized anyone to tow it. This has completely devastated me financially and emotionally. I have been unable to take my blood pressure meds, my anti-depressants, buy food (to replace all the food in my rv), care for my dogs and have had to live in my unregistered car with the title inside the rv. Im requesting $5500 of what ive paid in rental fees to pay the towing lot to retrieve my rv back.

  Business Response

  Date: 04/16/2025

  We contacted the customer via email on 4/16/25 and apologized for their experience and assured them it would be addressed. We escalated their concerns to the risk department and they'll follow up with the customer.

  Business Response

  Date: 04/23/2025

  To Whom it May Concern,

  After our investigation, it appears that the customer's vehicle was towed for 2 separate reasons. First of which was non-payment and secondly the customer had parked their vehicle in an RV spot that was reserved for another customer.
  Our store personnel alerted the authorities who then contacted a local towing
  company to move the vehicle as it was illegally occupying a space not reserved for them. Furthermore, the customer does not have a title to
  provide to the tow company showing proof of ownership, therefore the customer
  is unable to retrieve it from the yard.

  We attempted to reach the customer via phone and email to personally discuss and explain our findings, but we have not heard back as of today's date.

  It appears that Love's is not liable for the allegations set
  forth and no compensation will be provided to the customer.
  
  Thanks,

  ****** ****** - Supervisor of Risk Management

  
  

  Customer Answer

  Date: 04/29/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have not been given any access to the rv my order to obtain the title showing ownership.  I was NEVER NOTIFIED that the i was parked illegally before the authorities were called. Loves is responsible and i will file a civil suit where i have documentation and evidence regarding my efforts to obtain my property before the costs were incurred due to Love’s management and their lack of customer service, communication, and business practices.

  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in Dec 2024 I was shut down for my truck being cdl and no cdl drivers. Prior to, I had not known my guys used the loves fuel card as I had been using a different card for fuel because of the better discounts. March ************************************* the amount of $454.51 from Loves collections. This prompted me to figure out what the problem is. I accept that I owe a balance of $852.12, however the partial payment was taken on March 24, 2025. It should be reflecting a balance of $397.61 instead of the full amount.I called loved today, Monday April 7, 2025 to inquire about the balance and make sure it's updated to reflect the new owed amount. **** *** is my account *** and she said that it would take another 2-3 weeks for it to reflect. I asked for that in writing and she refused. I said I'll have to reverse that payment if no one can find it. **** *** then proceeds to tell me that "YOU SHOULD PAY YOUR BILLS THEN!" and hangs up on me. Then I called back and asked for a supervisor, she said they don't do that then hung up on me AGAIN!!! that's unacceptable! ALL OF MY OTHER FUEL CARDS DO NOT HAVE A BALANCE, I do pay my bills. I will likely be filing a complaint with the ***, my attorney general, and the cfpb againstaacount *** **** *** and Loves for allowing their ***s to speak crazy to anyone without ***rimand. I believe that is a monetary lawsuit!

  Business Response

  Date: 04/08/2025

  We initiated a draft March 21, 2024.  It takes 14 business days for Love's to receive the funds from any draft request.  Once we receive your funds, we will update your balance to the $397.61.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: ********
  
  I am rejecting this response because:
  
  

  That is all that I needed to be sent to me in writing. While Im ok with this response, it doesnt take away the fact that I suffered verbal abuse from someone Im supposed to trust with my valuable information. The response should have included an apology for her poor customer service, denying me the right to have anything related to my account in writing as requested, and having me to then become disrespectful towards her. 
  

  technically she was acting as a debt collector and debt collectors are not allowed to say anything to the customer they are attempting to collect from. I had informed her that I was unaware of a balance and the reason why. To tell me Maybe you should learn how to pay your bills! Like Im a child or beneath her is distasteful and I do not feel safe with Loves anymore. ESPECIALLY because how cold the response was, there was no remorse in it. I had her on speaker in front of a witness, and she was recorded. 
  

  the only response Im willing to accept now is that I am allowed to pay the balance off by the end of April 2025 and my contract is terminated. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/05/2025 I purchased a bluetooth headset from the Loves Truck Stop this morning and its not working. I tried to get a refund at a different location Loves Truck Stop because Im a truck driver. But I was told I cant get a refund or exchange. Im just trying to get a refund and get my Loves Points back.

  Business Response

  Date: 04/07/2025

  We contacted the customer via email on 4/7/2025 and explained return/exchange policy for general merchandise and advised them to try returning the item at a different location and speak with the General Manager if there are any issues. 

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While my truck was parked at the Love's parking lot, an employee posted a sign on my window and BROKE my windshield wiper. They had no authorization to touch my vehicle, denied any wrongdoing, and refused to replace the broken item (even though they sell them). This happened at : ***** *****, Lake Havasu City, AZ 86404, Wednesday March 19.

  Business Response

  Date: 03/19/2025

  We will reach out to the customer to discuss this incident.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I brought my 2018 t680 to Love trucks stop because my ABS light is on and you can hear a lost of air when I push in the trailer break. The guy on the day shift said it was a brake chamber. So he changed the break chamber and charged me $360.30. I hoped in the truck and pushed the tractor break in and hear the same noise. I come back to the shop and tell him. The guy and another guy listen to it and say it’s going to sound like that for a while once you buy a new brake chamber on. That I need to drive it 100 to 150 miles and it will go away. I drive it around. Still hear air coming from somewhere so I come back to the same loves. *** and **** looked and my truck. *** was very helpful but **** was just telling me stuff so I would leave. He even walked to loves to get a drink and left while he was supposed to be helping figure out what was wrong which made no sense because he had just came back from lunch. *** the found where the air was coming from and it was a valve between the cab and fifth wheel. **** then walked back up. The valve wasn’t expensive but with the labor it was going to be another $300. Take in mind they already threw a part on my truck I didn’t need. The break chamber wasn’t the problem. Instead of compensating me **** the said if you ain’t loosing air drive it to the valve goes out. Then he said maybe I need to drain my tank because it may be water in them so I pulled the lines and drained them to see if it was water. He then said it 2 more lines to my water tank and that I need to drain those and walked off. I asked *** where are the water tanks I’ve never heard of the he said he hadn’t either. So basically I spent $360 and my problem wasn’t fixed and they was trying to charge me another $300 after the already threw a part at my truck. I feel like they should’ve put the part that they found was releasing the air on to make things right or refunded my money. Or at least put the valve on that *** found the air coming from on for free.

  Business Response

  Date: 03/18/2025

  Hello, 

   

  The guest was contacted on 3/18/25 and told that his case was forwarded to our Risk department so that they could get in touch with him and resolve this immediately. His concerns were also shared with the operations team over the location and they will address it with the staff. 

   

  Thank you!

   

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to get my points on a receipt usually location does it but not allowed to anymore been trying for 5 days I am,was a loyal customer, truck driver who liked getting points from loves but will go to different place to get fuel it is to much of a hassle to keep calling,just to get points

  Business Response

  Date: 03/01/2025

  We contacted the customer on 3/1/25 requesting the transaction details so we may add their rewards to their account, we also informed them how to add any missing points through our mobile app.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted on numerous occasions the customer service department through email and by telephone to delete my online account and loves reward card. They have sent me a form for deletion but after many months after filling them out, my account is still active and they are unappologetic to their mistakes. I don't believe they have any intention of deleting my online account after filling out their form.

  Business Response

  Date: 02/26/2025

  We have contacted the customer via email 02/26/25 and explained how to request for the account deletion and advised the request may take 4-6 weeks to complete. 

  Customer Answer

  Date: 02/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The my loves reward card is not on my person.i cannot request deletion without number of card and don't have card on me.  Also, th option to request BOTH the rewards card and the the mobile online account for deletion is not available.  I have filled out this form three times in past and still have not seen the end of the account.
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 02/27/2025

  We have reached out to the customer 02/25, 02/26 and 02/27/25 and explained what number needs to be entered in the reward section of the form and asked that he allow time for the account to be deleted. Advised it can take up to 4-6 weeks and the request are worked in the order they are received. 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident occurred on 02/18/25 between 9pm - 11pm.
  
  I pulled into the love’s truck stop and parked next to other bobtail trucks. I went inside to take a shower and when I came out to get in truck and leave it was gone and it was three other trucks parked where I was. I went inside and said truck was gone and the employee said to call a number and I asked why it was took and he said “you can’t leave the area” and I replied and said I only took a shower and he said “oh”. These people are running a tow scam. I did business with love’s bought a $18 dollar shower then I had to pay ****** $721 dollars to retrieve the truck.
  
  This is not right. It was trucks parked all over this truck stop and I parked next to other trucks just to take a shower and leave but I got scammed.

  Business Response

  Date: 02/20/2025

  We contacted the customer on 2/20/25 to inform them we have escalated their concerns to our Risk Department for further investigation and someone will be reaching out to the customer.