ComplaintsforLove's Travel Stops

Convenience Store

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate that this business has a pattern of complaints concerning repair, service, customer service, refund/exchange, and billing/collection issues. Consumers report having a bad experience with the businesses customer service. Consumers allege that employees will put the consumers money for gas on the wrong pump or they will not pay attention to the amount of money given for gas and then they will refuse give them the correct amount of change. Then on the repair side, consumers allege that the mechanics will fix the wrong item and then will charge them again to fix the correct item, or they will cause more damage during the repair. On May 3rd, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. The BBB is awaiting a response from the business.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Not sure the exact date but it's been almost 3 months now. I made it to the Loves truck stop in *********** around 11 or 12 at night. I bought a Mobile to Go usb/ usb-c charger with dual port ( item ******* for $19 or $20) and the charge cord to go with it. I payed cash for it. I left and the next day I tried to use the dual port and it wouldn't work. I drive trucks so it took about a week or two for be to get back in the area. I asked the Manager that was there if I could get a working port he ask me if I had the receipt but I couldn't find it. He said there is a no return policy but I told him that it wasn't posted anywhere that you can't return it. I don't understand how a business thinks they can sell you something that doesn't work and think they are not obligated to exchange it. I just want a working item. If I can get my money back that's fine also. Please help. I still have the none working port its useless to me. ************
Business response
04/08/2024
We contacted the customer via email 04/08/24 and apologized for the experience and assured this would be addressed. We also explained our return/exchange policy.
Initial Complaint
04/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction: 04/02/2024 Complaint against Loves Truck stop location: 0922 ********* ** Speedco ***********************, General Manager reported my brake pads being unsatisfactory & failed my *** inspection. I proceeded to have the shops mechanic replace my brake pads as instructed by ***********************, General Manager & upon discovery my brake pads were not even 50% worn. It appears ***********************, General Manager was trying to generate false issues to build his own revenue. I am requesting a refund $943.48 invoice#********** plus $294.84 invoice#***-0458531 for a total of $1,238.32.
Business response
04/08/2024
We contacted the customer via email 04/08/24 and apologized for the experience and assured our resolution department would look into the things he mentioned and reach out to him.
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I worked at speedco for (2006-2016) 10 years so I know what goes on, one thing I could always say is we didn't turn customers away just because they don't feel like doing their job. We started a business about a year and a half ago and as an ex employee I thought we should use speedco because it was familiar and I know they will do the job right. I was sorely mistaken,we were told our differential was going to lock up cuz the found a piece of metal while changing the fluid. They said to take it to the shop and don't move it,we spent over $2000 getting the differential done just to tell us that it was nowhere near as extreme as the techs made it out to be, they need to know that the techs are NOT mechanics and should never tell a driver a something if they have no mechanic schooling... we lost out on 4 days of loads also! There has been a quite a few times we called ahead to see the wait time for pm service and the tech (******)always say we don't have series 60 filters.we have been on the lobby when customers call for road srv and they say they don't have anyone til the next day when the guy that does service call is right there laughing. The tech (******) like to talk in front of customers about doing coke and playing video games, talking about it infront of customers in lobby. Also talking about a female that works there saying"she brought it on herself" my only guess would be some kind of harassment,we called again today and for some reason they don't have our filters AGAIN! I know ppl that work there and they said they have the filters and that ****** is just turning ppl away because he feels like it. It's so frustrating because speedco was always decent but this younger entitled group... is messing it up for the hard workers. I'm sure loves don't condone this behavior or lack or customer service or turning business aways but we have Made complaints and nothing has been done thus far,hopefully they will start taking complaints serious in the future.
Business response
03/20/2024
We contacted the customer via email on 3/20/2024 to confirm location details so we can escalate their concerns to the District Manager over the location.
Customer response
03/26/2024

Complaint: 21461186

I am rejecting this response because: I was told the district manager doesn't really take these issues seriously due to his work load and also was told he was not very prompt with response.

Sincerely,

*******************************
Business response
03/27/2024
We contacted the guest via email on 03/27/24 with an apology and assurance the issue would be addressed with divisional tire care manager. Escalated the customer's concerns to the operations team above the location to be addressed by Divisional Manager.
Initial Complaint
03/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had replaced one of the drive tire from Loves truck stop repair shop on Feb 25,2024. It was a 11r22.5. I just drove back to ******** and when i start my next trip to ************ , ** from ******** on March1., i just got this tire ripped of and it was all the way on upper portion. I spent $ 446.34(usd) with all charges including tire cost $ 349.99(usd) and it got ends up on March 1,2024 just after a week. I called service call at night it costs me another about $1000 ( usd). I just need my money back spent on tire only , wont ask for labour or other parts.
Business response
03/05/2024
We contacted the customer via email on 3/5/24 advising that their concern has been escalated to our claims department and they will reach out to the customer as soon as possible.
Customer response
03/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and i am waiting to hear from claims department about solution to this concern.

Sincerely,

*************************
Initial Complaint
03/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Brought 4 shocks for a Peterbilt 579. I removed one from the truck for installation. The new shock from loves is shorter than required. I tried to return the product to loves on 2/ 10/24. I was advised I can only return where I bought them. 3/1/24 I went back to the original loves. They refused the return. Corporate refused the return too. Corporate policy is return 30 days will be honored.
Business response
03/04/2024
Hello,

The guest was contacted on 3/4/24 and we requested more detail regarding his initial experience from 2/10/24 to see if he tried to replace the shock himself or if we did it for him. We apologized that he was refused the return at both locations and assured him that the matter would be addressed with the staff immediately. His concern was escalated to the district and operations managers over the location and they will address with staff.

Thank you!
Customer response
03/05/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** Express
Business response
03/05/2024
I called the tire shop #*** and our policy is that we don't accept returns on shop parts. I reached out to the customer and advised him of this policy and apologized for any frustration this may have caused.
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
02/23/2024. Invoice#********** Amount is $847.17 Service type PM for a semi truck After the service I find out my oil panel is crack and oil leak so I call loves to complaint and ask them to fix it and they refuse to take responsibility Then I take my semi to TA to repair the crack panel The amount for the repair is $2076.00
Business response
02/28/2024
We contacted the customer via email 02/28/24 and apologized for the experience and assured this would be addressed. The *************** will reach out to the customer about the refund request.
Customer response
02/28/2024

Complaint: ********

I am rejecting this response because:
No one contact to resolve the problem yet
Sincerely,

***********
Business response
02/28/2024
We have contacted the customer via email on 02/28/24 and provided the contact information for the department handling their claim.
Customer response
02/29/2024

Complaint: ********

I am rejecting this response because:
They call and ask me to send all the receipts into them, and they will call me in a weeks
Sincerely,

***********
Initial Complaint
02/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/24/2024 at approximately 9:45 am I went inside the store #***, as I have for roughly once a week for the last 2.5 years where I utilize their shower facility. I am a 48 year old, single woman, living off grid, not the choice I made but the adversities I've encountered in recent years didn't leave any options, so while some might say I'm "homeless", I do own property and for nearly 4 years I have been struggling to survive. My progress out there is slow with limited funds and resources. I waited for assistance for a lengthy time, as usual, and once ****** arrived to help we exchanged a brief dialogue and she then walked away, returning with ****** (manager on duty) whom I suppose ****** retrieved the key for the ****** station. I then offered some friendly banter before the transaction was completed. Upon completion I went to the sitting area, as I do every time and waited. I just survived an extremely traumatic experience, (nearly murdered , beat and berated and held hostage on Christmas Eve), and also recently lost my mother. My oldest child is deployed, US Navy, currently in a warzone in the Red Sea. The aforementioned are just a few of the issues that have great weight and burden of stress and grief, but as one might guess, there are other stresses unique to me and my living situation. While I was waiting, minding my own business, fighting my urges to breakdown and cry as I have panic/anxiety, and with the struggles weighing particularly heavy, the anxiety is difficult to manage. I was then approached by ****** and ******, and ****** engaged me in conversation regarding my last visit. I was met with disapproval for my opposing view, but they both exited. Moments later ****** returns, ****** trailing behind, and they proceed to evict me from the premises, revoke shower. ****** said "because y'all can't see eye to eye". I left, full blown panic attack (that once a week shower meant everything to me), I left building, police came, and ****** trespassed me
Business response
02/26/2024
Responded to the customer with an apology and assurance the issue would be addressed and that the decision to trespass someone from a location is at the discretion of the store management. Her concerns will be passed along accordingly.
Initial Complaint
02/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a Bluetooth speaker that didnt work well. I tried to return it the manager ****** here at loves #*** ***************************************************************** told me that I need a receipt. I showed him this and he said that I need the original receipt
Business response
02/27/2024
We contacted the customer via email 02/27/24 and apologized for the experience and assured this would be addressed. Sent him a copy of the receipt to help with the return.
Initial Complaint
02/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date: 12/26/2023 Details:I purchased a full tank of gas at Loves truck stop in *******,**.About 3 *********** from the station, my engine began to fail at highway velocity. If not for my quick response there would have been a serious accident. Fortunately, I turned on my hazard lights and directed my vehicle to the shoulder. I was able to get the vehicle restarted and continued down the highway; however, the engine cut out several times. I exited the highway a few miles further, and pulled into a service station. There a mechanic advised that it was bad gas, and assisted me in siphoning the tank, putting in some fuel system cleaner and filling up with a new tank of gas. The engine sputtered a few times afterwards, which I was told was the remnants of the bad gas from Loves, but after a few minutes, I observed that the engine began to operate normally. And the problem did not recur.In early January after returning from my trip to Green ****** ,**. I called the Loves station to lodge a complaint and request a refund for the bad gas.The store manager told me that I would have to call Corporate. Corporate turns out to be an automated system, and there is no way to lodge a complaint or request reimbursement.The only way to submit my complaint was using their website, which I did. After nearly a month and only sporadic communication from Loves, I received an email denying my claim.It was a form letter in which Loves denied any culpability. I repeatedly corresponded with Loves asking for the correct name and address of their statutory agent, so as to serve legal process. This request went unanswered.
Business response
02/18/2024
Hello,
The guest was contacted on 1/10/24 and 2/18/24 where we explained that his concerns would be escalated to our **************** Someone from that department should reach out to him and get his concerns addressed within the next 72 hours. We also shared his feedback with the *******, **, travel stop so that the operations team can address this issue at store level.
Thank you!
Initial Complaint
02/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our contract with Love's Solutions, LLC ***************** ends on February 10th **** A Non-Renewal-Notice were sent in advance. I understand that the factory can not release two brokers who have outstanding balances, but they deny to gives a Release Letter with the exception of these two brokers. We can not paralyze a company, we need to continue working and paying the drivers.We need the Release Letter from the *************** date on February 10th, **** to be able to keep working, Booking Loads and Collect the payments directly from the brokers right after our contract expires. We do not want to renew this contract because of the terrible customer services and the uncompetitive ********* Fee of 3.5%. Most of the Brokers Companies provide de ********* Services Fee between 1.5% to 2.5%.I have all emails as proof but unavailable to attached Thanks
Business response
02/09/2024
We contacted the customer via email 02/09/***** apologized for the experience and advised their concern has been escalated and they will be contacted within 72 business hours.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Current Alerts For This Business

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary