Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Love's Travel Stops has 252 locations, listed below.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Stops

  200 S Kings Hwy Fort Pierce, FL 34945-3001

• 

  Love's Travel Stops

  2129 Washington Rd Thomson, GA 30824-6623

• 

  Love's Travel Stops

  1190 Frank Amerson Pkwy Macon, GA 31216-4941

• 

  Love's Travel Stops

  1621 Bass Cross Rd Hogansville, GA 30230-2763

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a non recourse factoring account with ******************************************************************. However we our load is being held on recourse because we are closing business. The broker has already confirmed that they have paid Loves for this load. Our representative ******************************* has not been helpful and will not give ** contact info for management. Why is our payment being held when we are non-recourse and the broker has already paid for this load?

  Business Response

  Date: 05/10/2023

  We responded to the guest via email on 05/10/2023 with an apology and advised how to reach factoring for further assistance.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: ********
  
  I am rejecting this response because: Loves is stating that they cannot help because it is their factoring department. Our contract clearly shows it is between our business and Loves Travel Stops.
  Redirects ** to an avenue that has already been tried. Not accepting responsibility for this situation that has arised. 

  Sincerely,
  
  *********************

  Business Response

  Date: 05/11/2023

  We have re-escalated the customer's concerns to our ******************** and have requested a member of management from that department reached out to the customer directly. 

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an antenna at loves with a $10 mail in rebate. when i got home followed directions submitted everything asked for online receipt, upc code but i received an email week and half later saying didnt submit receipt. Directions said to mail all requested info in so i mailed submitted receipt copy of upc code and the copy of the email as directed. Yesterday i received another letter saying i didnt submit the receipt or mail it with paper but i 100% did because this is how they are getting out of paying people!!!! its sorry

  Business Response

  Date: 05/07/2023

  I responded to the customer via email on 5/7/2023 with an apology and advising to submit the rebate with the receipt, and UPC to *********************************.

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the loves travel country store in ****** ************** and it is a absolutely disgusting in the dining room Flies filth and the management **** has an I dont care attitude as well as all the employees people are cursing behind the counter as if they were in the navy

  Business Response

  Date: 04/10/2023

  Hello,

  I emailed the customer 04/10/2023 and apologized for conditions of the store during his visit. I assured him that his concerns have been escalated to the operations team over that location and will be addressed by the General Manager at store level.

   

  Thank you!

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went in to their shop with 2 broken u bolts-- was told you have to replace all 4 as the others are stretched-- and if you dont replace all 4 they wont do job forcing a man to do a job that is not necessary--- trying to claim it is a liability issue -- if they dont touch them why would there be a liability issue. you can go in with a blown tire and before they even try to fix the blown tire there measuring to say other tires are bad This is a wrong tactic and should truthfully should be turnred in to the attorney general/ this is unfair and un ethical

  Business Response

  Date: 04/07/2023

  This customer contacted us via email earlier today on 4/7/22 and we responded to them and let them know that we have forwarded their concern to the operations team above the *******, ** Speedco to be investigated and addressed. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: ********
  
  I am rejecting this response because: they never contacted me 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/10/2023

  This customer has been contacted via email on 4/10/22 and was advised that we have escalated their concerns to the appropriate parties. They should be receiving a phone call within the next 72 hours.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ***** Ground Linehaul Contractor out of GA and we recently had one of our rigs fill up gas there. Well it appears your Diesel was contaminated with water and which then stalled our truck on the HWY and then we had to flush and get towed. As well as lose money on the load bringing back to GA.I have samples of this gas and will be sending this to the *** and Weight and Measures of SC to do a throughough check at this location. Because I have spent over ******* for a tow and sending mechanics out there to pump out the bad gas and change filters over and over.The location is Travel Stop #***

  Business Response

  Date: 04/07/2023

  We contacted the customer via email on 4/7/2023 and let them know we have escalated their concerns to our ************************** and have requested someone contact them right away. 

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely disgusted at the treatment I received at Store #*** located at ********************************************** from ************************* on 4/4/2023 at 10:15 p.m. EST. I purchased a packet of peanuts for $0.69, plus tax from a cashier named ****** and used the bathroom. Then, I went outside to park my truck by the fuel pump and went back inside to purchase $288.88 of fuel from *************************. While making this purchase, ****** rudely snapped at me and said "you better pay for those peanuts, too". After I explained that I had previously purchased the peanuts, ****** refused to believe me and accused me of stealing.****** then went to the back and made contact with another employee via his radio to check if the peanuts were previously purchased. ****** even confirmed that I bought the peanuts from her. After twice receiving confirmation that the peanuts were already paid for, ****** did not apologize for his mistake. Instead of trying to smooth over the situation, he made incendiary, racially charged comments and continued to imply I was a thief. He even mentioned that he had a Black brother. I am not entirely sure of the reasoning behind this statement.I am very disappointed and I hope ****** takes the necessary steps to discipline this employee for his abhorrent behavior.

  Business Response

  Date: 04/05/2023

  Hello *******, thank you for letting us know about your recent experience at

  the **********, ** location.

   

  One of our goals as an organization is to provide a great customer experience, 

  and in this instance we've let you down. Please accept our apologies for the 

  lack of employee professionalism you experienced during your recent visit.

  I've shared your comments with the district manager over the location to 

  ensure the concerns are addressed promptly. Your comments serve as indicators

  of how we're performing and in this instance we failed you and for that I truly

  apologize. I hope you'll continue to stop at Love's as you travel and let us know

  what you see in our stores. Thank you again for taking the time to share your

  experience with us!

   

  Thank you for choosing Love's.

   

  Best Regards,

  **************** 

  Love's Travel Stops 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/22 i presented to the Loves store in ***********, ** to have an alternator replaced. I DROVE the tractor into their shop. During the alternator replacement an electrical short caused several fuses to blow. After the repairs the tractor would not start. They told me they had done all they could do and that Id need to call elsewhere for further assistance. I contacted MHC in ***********, **. They diagnosed the problem as a burned/fried Electronic Control unit. Obviously, the the unit was damaged during the alternator and battery replacement, where a hot cable was shorted to ground and fuses were blown. MHC repairs totaled some $4700. The *** also had a $2500 tune on it and will need to be purchased again. Then there is loses of revenue due to 3 days down. A responsible and accountable company would cheerfully reimburse a customer for its damages that occurred during a repair that cause vehicle damaged.Thank You ********************************

  Business Response

  Date: 03/09/2023

  We responded to the customer via email on 3/09/2023 with an apology and assured the issue would be addressed. We escalated their concerns to the Operations team over that location and requested a District Manager contact them to resolve their concerns. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  loves did send me a placating generic response that indicated they would be contacting me in 3 to five days. They have not contacted me and they have continually failed to answer my numerous phone calls. Im try to avoid retaining an attorney.

  Business Response

  Date: 03/16/2023

  Hello *******,

  thanks so much for bringing your experience to our attention.
  
  We have re-escalated your concerns with the ***************, tire shop operations team and requested they contact you within the next 72 hours to discuss this situation further. Please let us know if you have any questions or concerns. I hope you have a great day.
  
  Thank you for choosing Loves!

  Best regards, 

  Love's Customer Service

  Customer Answer

  Date: 03/21/2023

   
  Complaint: ********
  
  I am rejecting this response because: Loves has has not contacted me via phone to resolve this substantial loss that they caused. I was hoping for maturity, accountability, and responsibility.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/21/2023

  We have escalated the customer's concerns to our ************************** and have requested they contact him within 72 hours with a resolution. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Practice by Former Shop Manager Manager was apparently conducting "private repairs" but done at the Loves Facility and using the Loves employee mechanics. Shop manager arranged a repair and for customer to ship the parts to ******************** to repair the problem. Apparently manager was collecting money for the repair ($1000 to him plus the $5K in parts that he had the customer ship to him) but when he was confronted because he left the unit running for 6 hours with no coolant in the engine (after the repair) and seized the engine, which now will cost $35K to repair, he refused to fix it or answer. When Loves corporate was contacted, they "denied liability" for their shop manager taking in private work through loves and collecting the money. They said we'd have to basically "chase" their "former" shop manager (*************************) because they fired him after they found out about this.

  Business Response

  Date: 03/17/2023

  We have escalated this case and have requested our risk management department contact the customer directly. 

  Customer Answer

  Date: 03/20/2023

   
  Complaint: ********
  
  I am rejecting this response because:  We tried to resolve the matter with the owners, as well as the risk management department, and they refused to do anything about the situation, which is why we decided to make a complaint with the BBB in the first place.  They will not stand behind the fact that it is THEIR employee that swindled people.  They fired him, and now they are "washing their hands" of the situation for the people who were scammed by their shop manager.
  
  Sincerely,
  
  ********************

  Business Response

  Date: 03/20/2023

  Hello *********, thank you for your reply.

   

  We have re-escalated your concern to the appropriate department for further assistance. Someone from that department should be in contact with you soon. Please let us know if you have any other questions or concerns we can assist with further. 

   

  Thanks again for contacting us and we hope you have a great day.

   

  Best regards,

  Love's Customer Service

   

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/23 I went to the *********, ******* location to have a semi trailer tire replaced. I walked into the business at 7:10am and signed up to have the tire repaired. I was told it would be a 2-3 hour wait. At 11:45am I went back into the store and was told by the same person you didnt have a tire tech on duty and one would not be there until after 3pm. I went back in at 5pm and was told by a different crew that they didnt have my paperwork and that everyone who worked that morning could have changed the tire. That there is not a certain person they have to wait on and that this is an ongoing problem. I was told an area manager would call me in a few minutes, no call. *** sent emails, left msgs for the store manager to call and was told by you corporation that someone would reach out. They havent. Your evening staff was great especially with telling me how the person on day shift does this all the time and how they (night shift) is always getting chewed out because day shift pushes people off because they dont want to do the work. It took 11 hours to get a single tire changed. This cost me hundreds of dollar, wasted my time, caused me to have to sleep on the street because I couldnt find parking late at night. I had customers and brokers scream at me and calling me a liar because they couldnt believe it took 11 hours to change a tire. The fact that absolutely no one from your company has reached out to me shows that the person in charge is very much away that this is an ongoing problem and refuses to address the problem. I will not use your company for anything unless you are the last option on earth. You waste peoples time, cost them money, cause stress and many other issues. I would have much preferred had you told me you werent going to do it at 7am instead of having me sit there for 11 hours. Your evening crew was great. They took me in right away and seemed to care (or at least pretended to). They are the only good thing there.

  Business Response

  Date: 03/03/2023

  We contacted the customer via email and apologized for the experience and assured this would be addressed. **** care manager will reach out to the customer. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25 Jan 2023, I went to the Love's repair shop in Greenwood, LA to get a coolant leak repaired. They misdiagnosed the issue and replaced the wrong hose. To make the issue worse, they attempted to conceal the fact that they were negligent in their diagnosis by using nylon zip ties to repair the hose that was leaking. On Friday, 27 Jan 2023 I had to call Love's Road Service for the leak. He noted that a repair had been done using nylon zip ties, and that the ties had shaken loose and caused the leak. They charged me $662.64 for the initial "repair". Then they charged me everything that I had in my account, which was $1314.69. On top of that, my delivery was completed at 10 am, but the repairs were not finished until 4pm. I was unable to get a load for the weekend and suffered $2200 in lost revenue. I called Love's Customer Service Line and filed a complaint and they have not responded to me.
  

  Business Response

  Date: 02/21/2023

  We contacted the customer via email 02/21/23 and apologized for the experience and assured this would be addressed. Tire care manager will address at store level and contact the customer via telephone in regard to the reimbursement.