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Business Profile

Freight Forwarding

R & L Carriers, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Reviews

This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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R & L Carriers, Inc. has 7 locations, listed below.

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    Customer Review Ratings

    1.52

    Average of 62 Customer Reviews

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    Review Details

    • Leslie A

      Date: 09/07/2023

      Worst deliver service and customet service experienced in the last 10 years.1) Damaged a 8ft tall custom pantry on deliver--had to wait 8 weeks for replacement.2) Called 9 times requesting a timeframe for delivery so I could inspect a toilet bought at **********. Gaslighted 3 days in a row while toilet stayed in their warehouse. Told delivery would be between 10am-3pm. Then toilet was dumped 5ft from our mailbox after 8:30pm and left the street overnite with no notification.3) Agents are rude, disinterested, and do the absolute minimum amout of work. They gaslight customers and transfered me 3X on one call saying they had no information. Spent over 2 hours on hold trying to get a delivery timeframe. Working with R+L Carriers is simply not worth it.

      R & L Carriers, Inc.

      Date: 09/08/2023

      Hello!I am very sorry about all of the trouble there has been with your orders. The local service center manager and director of operations have been made aware of the situation and are addressing accordingly with their team and driver. This is definitely not the standard of service we strive to uphold for our customers and will make sure the proper steps are taken to ensure this type of situation does not happen again in the future. As per our discussion please don't hesitate to reach out to me should you ever need any assistance in the future. I'm so sorry again for the inconvenience.

      Leslie A

      Date: 09/11/2023

      Toilet arrived damaged--cracked in 3 places. Still waiting for R+L carriers to haul this junk away. Wish I could post pictures of how the toilet arrived.

      R & L Carriers, Inc.

      Date: 09/14/2023

      Hello! I have attempted to reach you in regard to your damaged toilet and have communicated with Build.com as well per our discussion. Please reach out to me or our Coporate Customer Service team at ************ to discuss how we can further assist you.

      R & L Carriers, Inc.

      Date: 09/14/2023

      Hello! I have attempted to reach you in regard to your damaged toilet and have communicated with Build.com as well per our discussion. Please reach out to me or our Coporate Customer Service team at ************ to discuss how we can further assist you.

    • C. M.

      Date: 08/31/2023

      Left a $ 1000 heater out in the street. Jeez my 66 year old girlfriend drove 45 miles and brought them in lazy sorry **** people here . It was 2 boxes

      R & L Carriers, Inc.

      Date: 09/07/2023

      Hello! I am very sorry to hear about the issues you experienced. I would like to look in to this further but do require some additional information. Please reach out to our Corporate Customer Service team at ************ or email ************************ 

      C. M.

      Date: 09/08/2023

      Thank you for your concern. Thank you for reaching out to me. Hopefully your company can resolve this issue.

      R & L Carriers, Inc.

      Date: 09/11/2023

      Thank you for getting back to me. As per our conversation I have your tracking number as *********. I'm showing per the delivery photo on file this shipment was left in your driveway. The driver would not have been able to bring it in any closer to the home due to you having a gravel driveway. I apologize again for the inconvenience.

    • Steve D

      Date: 08/31/2023

      R+L carriers Denver terminal has amazing caring people. Two in particular are Mandy on the Customer Service line and Anthony who is her Boss. KUDOS to both these employees as they Truly care about their customers and strive to resolve transportation problems. Thank you both *****

      R & L Carriers, Inc.

      Date: 09/06/2023

      Hello!Thank you so much for your positive feedback and for shipping with R+L! We truly appreciate you and your business.

    • Ashley A

      Date: 08/24/2023

      I've contacted R&L Carriers multiple times about a truck driver who claimed his name was "Mark" and I asked for a different driver to come to our place of business, as we usually get shipments from them once a week. I called again today because he showed up and they're now saying his name is "Keith." Whoever he is was rude, disrespectful and literally yelled at me because I wouldn't accept a delivery while I was off the clock on my lunch. Our hours of business are located outside the door and we require a call beforehand where I would tell them our receiving hours and schedule a delivery. He pounded on our door for a minute straight and continued to yell and call me names, R&L has done nothing. I talked to 3 different people about this in dispatch as well as his manager personally and no one has done anything or even apologized for his behavior. I've resorted to the BBB now, if at all possible go elsewhere for your delivery needs, R&L is not a "people business" and obviously don't care enough to hear someone out and take action against this truck driver who is completely unprofessional and disrespectful towards their customers.

      R & L Carriers, Inc.

      Date: 08/28/2023

      Hello!I am very sorry to hear about the issues you have experienced. I would like to look into this further but do need some additional information. Please contact our ************************* team at ************ or email *************************************

    • Tiiu A

      Date: 07/17/2023

      Solar power company stated roof panels were to be delivered today only to be told they were delivered to the wrong address and are now lost. Solar company is sending new panels using a different shipping company.

      R & L Carriers, Inc.

      Date: 07/25/2023

      Hello! As per our conversation it appears this shipment was not sent through R+L Carriers. Should you need any assistance from us in the future please contact us at ************. Thank you!

    • Tiiu A

      Date: 07/17/2023

      ********, ** location refused to deliver to my house because there is no Cell phone service along the road I live on. I canceled my order with ******.

      R & L Carriers, Inc.

      Date: 08/04/2023

      Hello! As per our conversation it appears this shipment was not sent through R+L Carriers. Should you need any assistance from us in the future please contact us at ************. Thank you!

    • teresa w

      Date: 07/11/2023

      they were to deliver the package 2 times before, they had the correct address!!!! you call and they just make excuses. I will report their horrible business practices!!!!

      R & L Carriers, Inc.

      Date: 07/13/2023

      Hello, we apologize for the issues you have experienced with your order and would like to look into this further. Please contact our ************************* at ************ or email *****************

    • Mike M

      Date: 06/27/2023

      They dont honor their quotes. Lousy refund time takin almost 6 months to resolve claims.

      R & L Carriers, Inc.

      Date: 06/29/2023

      Hello, we apologize for the issues you have experienced with your order and would like to look into this further. Please contact our Corporate Customer Service at ************ or email ****************.

    • G. c.

      Date: 06/19/2023

      Driver was great and respectful done great great job give the great driver a raise ?? Thank you.

      R & L Carriers, Inc.

      Date: 06/20/2023

      Hello!Thank you so much for your positive feedback and for shipping with R+L! We truly appreciate you and will be sure to recognize the driver.

      G. c.

      Date: 06/20/2023

      Thank you for doing a great job and respectful

    • Steve K

      Date: 06/12/2023

      Terrible company!! Left a 1000$ grill out by the end of my driveway. No notification absolutely nothing. I live in a rural area and couldn't see it from my house. Could have easily been stolen or ruined by weather. When I contacted them they blamed it on the company I bought the grill from. Stating they only due curbside service. Driver was too lazy to walk a couple hundred feet to notify me. Company could have just sent me an e mail but did nothing. I would find another carrier.

      R & L Carriers, Inc.

      Date: 06/13/2023

      Hello, we apologize for the issues you have experienced with your delivery and would like to look into this further. Please contact our ************************** at ************ or email ******************

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