Business Profile
Freight Forwarding
R & L Carriers, Inc.Headquarters
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Reviews
This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.52/5 stars
Average of 62 Customer Reviews
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Review fromBrian B
Date: 05/13/2024
1 starI would avoid this company **************** picked up freight from our facility, it was packaged on a custom plate to protect the shipment. The equipment cost was$32,500. During the transit time, ***** removed my equipment from the pallet it was shipped on and placed it on a standard pallet. Of course, it fell over and was damaged, they still attempted to deliver this damage unit to my customer. The shipment was refused and returned to my facility. ***** caused $6,800 in damage to the unit. They refused to pay for the damage saying they were only liable for $145.00, due to some obscure shipping rule. The level of negligence involved in this situation is incredible, but they could care less.If you are shipping feathers or something else that cannot be damaged, I think you would be fine, but if your shipment is valuable I would find another carrier.R & L Carriers, Inc.
Date: 05/15/2024
I am writing to express my concern regarding the recent issue you have encountered. In order to assist you further, we kindly request the tracking number associated with the incident. An email has been dispatched to the address you provided, and you are welcome to respond directly to that communication. Alternatively, our claims team is available at ********************** to provide further assistance. Thank you for your cooperation in this matter. We look forward to resolving this issue promptly.Review fromPamela G
Date: 04/10/2024
1 starThey are unreliable. Delayed delivery by 5. Days. Got a call at 8:30 p.m. saying they are 30 mins out. Delivery of a 441 lbs box and they say they will have to drop it at the road. WHAT? They **** No calls or updates just very unreliableR & L Carriers, Inc.
Date: 04/11/2024
Hello ******, Following our recent conversation, I would like to extend my sincere apologies again for the poor experience you encountered. The issues you raised are currently under investigation by our local management team. Please rest assured that we are taking your concerns seriously and will work diligently to address them to improve our services in the future. Thank you for bringing this matter to our attention. If you have any further feedback or questions, please do not hesitate to reach out to me.Review fromDavid D
Date: 04/09/2024
1 starCarrier gives you a 4 hour window for a delivery and then can't even make thatR & L Carriers, Inc.
Date: 04/11/2024
I sincerely apologize for any inconvenience this delay may have caused you. Your satisfaction is of utmost importance to us, and I understand the frustration that such delays can bring. I have escalated this matter for a thorough review to help prevent similar occurrences in the future. Should you require any additional assistance please feel free to reach out to our ************************** team at ************ or ************************************Review fromCheryl B
Date: 04/05/2024
5 starsWonderful Customer Service. Dispatcher called back when the person he directed us to wasn't able to take our call. Then the driver called to let us know he would be delivering our stuff within the hour. Thank God customer service is still important to to some companies, and it appears to be to this company. Thank you R&L ?????R & L Carriers, Inc.
Date: 04/08/2024
Hello!
Thank you so much for your feedback and for shipping with R+L! We truly appreciate you and your business.Review fromE. E.
Date: 03/29/2024
1 starI believe R and L stands for real lousy. They texted that they were coming between 10 and 2 on Thursday, required confirmation and that someone had to be home. I replied, yes and got an automated confirmation. Thursday at 2 rolls around and no toilet, no nothing. I check the system online and it says its coming Friday with no time window. I call to ask what happened and say that I wouldnt be home. The response I got was, Good thing Im not in customer service because Im not going to flail myself for you. We dont need a signature, were delivering it anyway. I told them to put a stop to the delivery and I would cancel the order and get it delivered with another company. He says ok. Guess what? They delivered it anyway, left it outside our building ??.R & L Carriers, Inc.
Date: 04/10/2024
I regret to learn about the unsatisfactory experience you had with your recent delivery. In order to investigate this matter thoroughly, could you kindly provide us with the tracking number associated with the delivery in question? I have sent an email over to the address provided or you can contact our ************************** team at ************.E. E.
Date: 04/10/2024
The tracking number was Pro # **********Review fromBrad A
Date: 03/27/2024
1 starTerrible service cant even make the delivery in the eight hour window which is terrible anyways, but you still cant even make that I do not recommend them to anyoneR & L Carriers, Inc.
Date: 03/28/2024
Hello ****! I am very sorry again for the delay on your delivery and the issues you have experienced. As discussed on our phone call, the local service center manager will be reviewing this with his team to ensure better service on any future shipments.Review fromLayla K
Date: 03/04/2024
1 starWe have used R+L before without any issues, but all changed a couple of weeks ago. We received an unsolicited goods shipment from R+L a couple of weeks ago with all of the paperwork and shipment info addressed to us. Upon opening the shipment, it was clear that the order was sent by mistake, but legally at that point the order belongs to us and we ultimately wrote it off as a mistake by the carrier. After a couple of weeks, we started getting phone calls from the customer service office in Arizona and have been getting contacted by a customer service rep named Juanita. Juanita thus far has been extremely rude and unprofessional. I have communicated to her that given the situation, we are really unsure what we can offer R+L at this time, and ultimately it is a carrier mistake that they need to resolve and correct with whoever their intended end customer is. Juanita has essentially threatened to send a "security and legal" team to my home to do an investigation on the shipment, and this is completely unacceptable. You cannot send people to my home to trespass because you made a mistake. I don't understand how this business can allow themselves to deliver to a wrong address, then instead of working to correct their mistake, they harass their customers to fix the issue for them. This is what carrier insurance is for. I would ask at this time that the customer service team at R+L please leave us alone and work to resolve the issue themselves.R & L Carriers, Inc.
Date: 03/06/2024
Hello! I do apologize for the mistake; this is currently being investigated by our security team.Review fromRandy B
Date: 03/01/2024
1 starIf youre considering R&L Carriers, I would recommend you look into a geriatric arthritic mule instead. The mule will be more cooperative, more reliable, and at least you expect to work with an ***R & L Carriers, Inc.
Date: 03/05/2024
Hello! I'm very sorry to hear that you had a poor experience with us. We would like to look in to this further but do require some more information in order to do so. You can reach out to our ************************** team at ************ or **************** and we will be happy to assist.Review fromdavid l
Date: 02/28/2024
1 starif i could do less than a one star i would, i was just reaching out for additional information and the customer service rep was possibly one of the worst i have ever had to deal with. if his job is to prevent sales and prevent new clients than he is doing an amazing job. however, if he is there to secure sales and provide god information with aa smile, than he should be fired immediately with no severance pay. if i was his boss i would immediately fire him myself with a smile on my face knowing i would be getting rid of one of the major downfalls of my company. truly, the lack of actual customer service was baffling. i wasnt even able too get out why i was calling before being interrupted by being put on hold. when i finally got off hold, the only thing i was informed of was that the rep i was speaking to couldnt do anything for me. before being able to continue asking questions to find who would be able to help me, your rep chose to hang up. i will personally go out of my way to tell absolutely everyone i know to specifically never do business with R&L carriers specifically for this reason. absolutely unacceptable and i do hope with all my heart that you guys figure something out and cut ties with the rep that i spoke with.R & L Carriers, Inc.
Date: 03/01/2024
Hello!
I am very sorry to hear that you had such a poor experience with our customer service. I would like to address this immediately with the representative in question, however, do require some more information. Please reach out to us at *********************** or give us a call at ************ so we can make sure this is handled promptly. Thank you!Review fromChris L
Date: 01/29/2024
1 staron Jan 20th, 2024, I ordered numerous parts from Summit Racing. All were sent *** ** except one item coming from Texas. On 1/24 I was notified by the carrier's local terminal (Ocala Fl) that the item would be delivered the next day on 1/25 and that an appointment window of 10am to 5pm was needed and I had to be there for delivery, I confirmed. The morning of 1/25 around 9am they called me and said the freight had not even left Texas yet and would need to reschedule appointment for 1/29. I called the local terminal and asked why they would set the appointment up when it had not left Texas and wasn't even at their local terminal. No real answer and said I needed to be there Monday the 29th to receive. I asked if they were going to reimburse me for my lost wages for the second day I had to take off for their mistake and they basically said sorry about your luck. I hope they know that some people can't afford to throw days at work away like that. So, I lost 20hrs of pay, around $700.00, plus I paid Summit an additional $168 for shipping fees (for R&L-everything else was free). I get the 1st day, but I got to eat the second because of their screw up? GarbageR & L Carriers, Inc.
Date: 01/31/2024
Hello! I am so sorry for the inconvenience and delay on your order. As discussed, I have brought this to the attention of the local service center manager to address with his team. I have also reached out to Summit Racing on your behalf explaining the details of the situation and that you would like to be compensated. Should you need anything else please don't hesitate to reach out to our ************************** team at ************ or ************************************
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