Business Profile

Forensic Computers

Digital Forensics Corp.

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

105 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wed, Nov. 1st, I paid for Digital Forencis to keep and protect my daughter's phone from spam, and scammers, hackets, etc. And primarily on her phone with monthly monitoring reports, due to the fact her phone has been continuously attacked for 7 months and has had much Identy theft accure..ruining her credit and more!
Police could not help, they do not have a trained Forensic Dept. In Cyber Crimes. So we Googled and chose
The company Digital Forensics. After pucuring a $99. Monthly fee from me,
(Contract) to agusition her phone for set up and for services including monthly monitoring reports of hacking.
We recieved a call on the following day that they would Not be able to provide services due to my daughter's phone, being either highly infected by scammers,or a Hacker had placed a Block on her phone for communication etc. Not allowing them to run a diagnostic scan or other.
Digital Forensics said whatever the problem is they cannot help.
I asked for a Refund for Services un-rendered. And to cancel Contract.
We were told by the Acct. Manager Adrian Torresdey- that he could not issue a refund. He replied Customer Servi e would be in contact. I asked him for Customer Ser ices phone number - and he refused.
Asked for his Mngrs Name he refused.
And Customer Service, nor anyone has contacted me near 2 weeks.
When I call I Only get a run around -Scamming me out of my money.
Very unproffessional and do not know what there doing, but take ypur money.
You are Welcomed to call me anytime for more information.
2 numbers I have for this Co. are:
REMOVED - "REMOVED- Acct Mngr.
My case # is REMOVEDThank You.
Business Response
Date: 11/17/2023
Hello REMOVED,

Upon reviewing our records, we find no documentation of the situation you've described. According to our records, our interaction with you in June of 2023 resulted in our mutual decision that our assistance was not feasible, leading to the issuance of a full refund. Attached for your reference is the release form, which confirms our agreement to refund the amount in question with your signature on it.
Please let us know if there are any discrepancies or if further clarification is required regarding this matter.
Customer Answer
Date: 11/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

REMOVED

Customer Answer
Date: 11/20/2023
I am rejecting what Digital Forensics is saying because they are looking up a wrong case #. The Case number is REMOVED. It was for sevice to my daughter's phone - REMOVED -aka REMOVED. Adress REMOVED. REMOVED . However, the $99. Deposit, the Contract and Payments were in my name - REMOVED It has been near 4 weeks, and no one has refunded my deposit or sent any confirmation of contract cancelation. When I call, email, and or text, I recieve the same comment everytime. " a Refund Specialist will contact you" i also, have explained due to the services on my phone, all 800 numbers are sent to spam or scam. Therefore, I need to be contacted from a direct number, and if unavailable to please leave a message or email. Still no word. Just the same run around.

Business Response
Date: 11/20/2023
I apologize for the misunderstanding. Upon further review of the case number associated with your daughter's account, it has come to our attention that multiple attempts have been made to contact her regarding a refund. Unfortunately, the contact number we have on file appears to be disconnected. To expedite the resolution of this matter, could you kindly request your daughter to directly contact our customer service team? This will enable us to address and resolve the issue promptly. Thank you for your cooperation in this matter.
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of a sextortion receiving threatening messages on my private phone which has been hacked . The company touts its services mitigating the situation ( I found them after a cursory search...the way we all find our services these days) after a cursory search. They provide this service on their website on 10/19/2023. Spoke to a great Case Manager and he mentions given the severity of my case he recommends a service to mitigate my situation in three days for a grand total of $7200.

The service involved me sharing any threatening messages I received after hiring them and giving them access to my accounts (yes I know...). After paying the money I get a cursory call from an analyst on my case giving me some advice about forwarding texts and the like. As soon as I contacted them threats stop. I don't receive any more threatening messages.

Did I mention, the threats materialize by accident after a call from my case manager when they call me and my wife picks up on the and she accidentally picks up. Long story short, its not good.

All I want is a refund per the contract I signed (yes I Know...). Less than 24 hours have passed since my initial call and they are giving me the go-around for the refund since they have completed their end of the bargain.

I am back to square one resolving the matter nu myself with my phone company and law enforcement after legal advice that will take a while to solve. I am not sure where i go from here but please do your due diligence. his is a cautionary tell to all and mostly to me.
Business Response
Date: 10/30/2023
Hello, our client services team would be happy to assist you with a refund. I have pulled up your case and see that there was a chargeback placed on your purchase. At this time we're unable to issue a refund as we're working with the bank due to the charge back claim. Our client services team is available 24/7 at REMOVEDto process any claims or discuss any concerns.
Customer Answer
Date: 11/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are refusing to offer any refund.
The business in their response asked me to reach out to the customer service only to tell me that I initiated a chargeback on the initial payment made by credit card and that they are not gong to refund my money even after I suggested calling my credit card company to cancel the dispute. For the record the chargeback was initiated after their customer specialist refused to honor the refund policy on their original contract a day after I signed the service agreement. On that day the specialist I spoke to asked me to take a fraction of the refund I was owed per their contract. I have a copy of that settlement in my original complaint for reference.
My original complaint stands and can be resolved if they either agree to refund me a difference of $3900 and allow the chargeback of $1500 for a total refund of $5400. Or I allow the charge of $1500 on my card and they refund me $5400.

Regards,

REMOVED

Business Response
Date: 11/02/2023
Hello REMOVED,

Thank you for speaking with me today and giving me the opportunity to assist with an amicable resolution to your complaint.
Customer Answer
Date: 11/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business is making efforts to resolve the matter amicably but the terms of the cancellation agreement ensure protection for the business and nothing on the side of the client (me) which makes me vulnerable in case of some technicality or shange of management.

Regards,

REMOVED

Customer Answer
Date: 11/16/2023
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
The consumer has notified the BBB that the issue has been resolved.
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/1/2023-our 17 year old son was friended by a lady named REMOVEDin instagram. She then shared naked photos of herself and encouraged him to do the same, then she tried to blackmail from. She hacked into his IPaddress, then he got scared and googled who to call for help. This company pulled up, but its because she was in his IP address. He paid them $1999. for their services and they promised this person would not contact him again or use this information against. Well, she did and they will not take issue a full refund and they do not care that he was under age.
Business Response
Date: 09/07/2023
Hello,
Our records indicate that we have not conducted business with you and the contact information that you provided does not pull up anything in our system. Please be advised, Pursuant to our company policy, individuals signing contractual agreements for services must confirm they are over 18. We also require that Clients sign a Declaration confirming that all representations made to our company are truthful. Please provide the email associate with the account. Thank you.
Customer Answer
Date: 09/18/2023
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Hello REMOVED.
The company answered that they have never conducted business with REMOVED. But they probably answered this way, because they have 20 plus names they use. Attached is where a company named Data Recovery withdrew $1999.00 from his account. Also, attached is where they show a contract under the name of 1ST all file recovery USA Inc, DBA Digital Forensics Corporation ("Company"), and collectively referred to as "parties", along with a copy of all the names listed under the same address and EIN number on Clear. I would like to reopen my case and have them reply again. Or do I need to file a new case?

REMOVED

THE BBB HAS CONFIRMED THAT THE COMPLAINT WAS FILED BY A PARENT ON THE CONSUMER'S BEHALF
Business Response
Date: 09/19/2023
Hello,

Thank you for communicating with your son in order to get us proper consent to speak with you regarding this case. We appreciate you allowing us to come to an amicable resolution.
Initial Complaint
Date:08/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have worked with these people in the past for scammer issues. I quit the two phases and had no financial obligations and it didn’t go to collections. Now the worker I dealt with says I can’t cancel the two phases and they say I still owe a good chunk of money. I am not happy with them at all and will be canceling with them. I will block them from emails and phone calls because all they want is money regardless. They also didn’t respond to emails I sent for almost a month which I find extremely rude. I’m done with these people.
Business Response
Date: 08/30/2023
Hello,

We apologize that you are dissatisfied with our Company, but upon review of this matter you have not cited any issues with our services. Rather your issue stems from owing an outstanding payment obligation after the Company performed various services to assist you with a highly sensitive matter. The payment obligations were clearly explained to you both times that you retained our services and we have contracts stating that we would be accepting a payment plan, with your signature on it. The first page of our contractual agreement even confirms that there is a fee associated with services. Therefore, you have received services and not fully paid your obligation. We respond to all emails in a timely fashion, however, due to the company being blocked we are unable to contact you for a resolution. It appears you are trying to evade your payment obligations by filing this illegitimate consumer review. Please feel free to reach out if you have any concerns with the service that was performed.
Initial Complaint
Date:07/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction date with Digital Forensics Corp was made on July 2, 2023 in the amount of $500 and then another $500 on July 6, 2023 to expedite the process of extracting important deleted text messages off an iphone. This business assured me that they would be able to provide the informaton needed though meta data on this phone. On July 17, 2023 we were informed by, REMOVEDour case manager, that the company was unsuccessful in obtaining any of the information that was needed, Upon recieving this information and very upset of spending $1000 on this promised transaction I called a few places, inclucing REMOVED, to find out that this process is impossible on an iphone because REMOVEDhas encryption. REMOVEDensured us that once permently deleted texts are deleted there is no way to recover them. I have since placed phone calls and written in the online portal to Digital Forensics Corp to have my iphone sent back to me and have not heard back from them. I would like to be refunded for this companys deciet and misleading promise to provide me with the information that I paid a large fee for! I also would like my iphone returned. The case number for this transaction is REMOVED.
Business Response
Date: 07/19/2023
Hello,
Thank you for taking the time to speak with our customer service manager today. We apologize for the miscommunication. Unfortunately, we are unable to guarantee any specific outcome or results. However, thank you for allowing us to make things right and come to an amicable resolution.
Customer Answer
Date: 07/25/2023
Hi- The situation is resolved to my satisfaction.
Customer Answer
Date: 07/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was murdered by fentanyl poisoning. I sent out my sons phone REMOVEDlaptop to retrieve deleted messages. I was assured that they could recover deleted messages. All I was given was texts REMOVEDinfo that was already visible on the devices. Honestly I think it's a scam. I don't believe this company has the ability REMOVEDjust take advantage of people's situation. I feel a wasted $950 a complete waste REMOVEDdisappointment
Customer Answer
Date: 07/12/2023
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Thank you, I would like to add how irresponsible this company was with my sons devices. These are all I have left to remember him. They did not inform me that the package was shipped back to me. No tracking number REMOVEDno signature required! We were away for 5 days, when we arrived back home there was a box on our porch soaking wet like a wet rag from the rain containing my sons lap top REMOVEDiPhone. The devices were not wrapped in a plastic bag (like they instruct you to do when shipping to them) REMOVEDboth devices were wet. I have not powered up the laptop as of yet, but the phone powers on but Im not sure if its suffered any damage. I can not believe how they treated these items so very careless REMOVEDirresponsible

Business Response
Date: 07/12/2023
Hello,

Thank you for taking the time to speak with us today. Unfortunately, we cannot guarantee any specific outcome or results. However, we do appreciate you taking the time to speak with us today in order to come to an amicable resolution.
Customer Answer
Date: 07/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, REMOVEDfind that this resolution is satisfactory to me.
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
The company called REMOVEDspent a significant amount of time with me. They agreed to issue a full reund. I am happy with that resolution REMOVEDesigned the release. He assured the refund would be issued. I will reopen if there are any issues with the refund. Thanks for

REMOVED

Customer Answer
Date: 07/24/2023
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
The consumer has notified the BBB that they have not received the promised refund by the business.
Business Response
Date: 07/25/2023
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Hello REMOVED,

The refund has been approved internally REMOVEDis being processed. I apologize for the delayed response. I have been out of the office until today.

Best Regards,

REMOVED

Customer Service Manage
Customer Answer
Date: 07/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, REMOVEDfind that this resolution is satisfactory to me.

RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
The consumer has notified the BBB that he did receive his refund REMOVEDconsiders the matter resolved.
Initial Complaint
Date:06/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i called the company regarding fornseic accounting. i just inquired. no contract signed,
i got a call from them . they say d they found i had info on dark web. refused to answer my questions. could not find my info.very rude.

belive this saying they found mfo on dark web and your info compromised is scam! when i questioned them , they kept making me repeat, than hung up. hung up on e several times. when i got someone, they got mad at me. i had to raise m voice, thy talk over me, broken englidhed.
please warn people of these scammers!
Business Response
Date: 06/30/2023
We have zero record of ever doing business with this individual. I am the customer service manager and I have reviewed the calls. Our records indicate that nobody hung up on this client. She was placed on hold and the call disconnected.
Customer Answer
Date: 06/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
Consumer states she inquired about the services previously but never got a good answer, so she declined. Now the company is contacting her after the fact trying to say they found her information on the dark web. She does not believe them and would like for them to stop calling and remove her from any call list.

Regards,

REMOVED

Business Response
Date: 06/30/2023
The company will be more than happy to assist with this and remove the clients contact information from our records.
Initial Complaint
Date:06/27/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted the company on June 14, 2023, in desperate need of some cyber services regarding stalking concerns and breaches of personal accounts like the icloud and Facebook, as well as emails and perhaps even phone cloning. After over an hour speaking with a rep, we agreed the $299 fee for the expedited service would be our best bet and the next day we received from them the confirmation of payment email, a link to a questionnaire and a third email with privacy leakage info. That was the last time any communication was received regarding case 556151. We have sent several emails, made phone calls and left both voicemails and messages with other employees who promised to return our calls. And to date, nothing more has happened.

This morning an email was sent to them cancelling the monthly subscription, requesting a refund and pointing out the numerous ways they failed to uphold their end of the agreement. It hasn't been long since the email was sent but like several other attempts to communicate with them, I'm assuming we will not receive anything back, not even recognition of cancelling the subscription.

Payment was made June 15, 2023, in the amount of $299, and I have copied and pasted exactly what was stated we should receive for that price here:
$299/month: Scan and removal of malicious software for up to five (5) devices completed same or following business day. Report
provided for device scan within 7 business days of scan completion. Rescan of 5 devices monthly. Removal attempt of initial
leaked personal data begins within 1 business day. Rescan for leaked data daily. Report of leaked data removal and/or newly
leaked data every 7 business days if any changes/updates are present.

Not a single attempt was made to scan any of the devices we were concerned about and shared with them thru the questionnaire we answered the very same day.
Business Response
Date: 06/30/2023
Hello,

Thank you for bringing these concerns to our attention. We apologize for the miscommunication. It looks like you were able to talk to our customer service manager and work out an amicable resolution. Feel free to reach out to us if you have any other questions.
Customer Answer
Date: 07/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:06/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Same as many other people have reported before. This needs more visual. These people are no better than the scammers. I feel completely taken advantage of. I was convinced into the 7300 package in a moment of duress. To get your results of the investigation you have to confirm on phone that you made a decision to sign the contract while sound of mind... You cannot be sound of mind during an extortion. The account manager used scare tactics to pressure me into a faster service and attempted to gaslight me due to his own typographical errors. On top of that they were 2 days late for the 3 day report due to the account manager having time off. I don't believe these people. Of course, the scammer was familiar with their tactics and they were not able to find any sort of information to help my case. The account manager tried to fear monger me into paying an outlandish price for phase II. I am wondering if this counts for breach of contract.
Business Response
Date: 06/29/2023
Hello, We have attempted to reach you multiple times and have left voicemails, text messages and emails to no avail. Please contact us at your earliest convenience so that we can assist you with this complaint. Thank you!
Initial Complaint
Date:05/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Digital forensics stated it would cost me 1700 Canadian dollars to do the job. Fine. Next day the price went up to 4500 Canadian. 7000 Canadian the next. Tables were turned on me. Never agreed to this amount. Going from one extortion to the next. Also they want me to wire this money to a bank account with secret codes by check or western union. Haven't they heard of global e transfer? I smell a ?? rat. I strongly feel I am being extorted again for what I've done. Strange I've blocked their phone numbers but they still manage to leave message. Have already alerted the law enforcement giving them the name of the bank swift code and account.
Business Response
Date: 05/23/2023
Hello,

We would be glad to assist you with this complaint. However, due to the fact that you blocked our number we have been unable to reach you. Please give us a callback at your earliest convenience so that we can assist you. Thank you.

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This business has 2 alerts

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Digital Forensics Corp. is NOT a BBB Accredited Business.