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Business Profile

Forensic Computers

Digital Forensics Corp.

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital Forensics Corp. has 8 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      They are refusing to offer any refund.

      The business in their response asked me to reach out to the customer service only to tell me that I initiated a chargeback on the initial payment made by credit card and that they are not gong to refund my money even after I suggested calling my credit card company to cancel the dispute. For the record the chargeback was initiated after their customer specialist refused to honor the refund policy on their original contract a day after I signed the service  agreement. On that day the specialist I spoke to  asked me to take a fraction of the refund I was owed per their contract. I have a copy of that settlement in my original complaint for reference.

      My original complaint stands and can be resolved if they either agree to refund me a difference of $3900 and allow the chargeback of $1500 for a total refund of $5400. Or I allow the charge of $1500 on my card and they refund me $5400.


      Regards,


      ******* ******









       

      she accidentally picks up. Long story short, its not good.

      All I want is a refund per the contract I signed (yes I Know...). Less than 24 hours have passed since my initial call and they are giving me the go-around for the refund since they have completed their end of the bargain.

      I am back to square one resolving the matter nu myself with my phone company and law enforcement after legal advice that will take a while to solve. I am not sure where i go from here but please do your due diligence. his is a cautionary tell to all and mostly to me.

      Business Response

      Date: 10/30/2023

      Hello, our client services team would be happy to assist you with a refund. I have pulled up your case and see that there was a chargeback placed on your purchase. At this time we're unable to issue a refund as we're working with the bank due to the charge back claim. Our client services team is available 24/7 at ************ to process any claims or discuss any concerns. 

      Business Response

      Date: 11/02/2023

      Hello *******,

      Thank you for speaking with me today and giving me the opportunity to assist with an amicable resolution to your complaint. 

      Customer Answer

      Date: 11/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      The business is making efforts to resolve the matter amicably but the terms of the cancellation agreement ensure protection for the business and nothing  on the side of the client (me)  which makes me vulnerable in case of some technicality  or shange of management.



      Regards,



      ******* ******









       

      Customer Answer

      Date: 11/16/2023

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      The consumer has notified the BBB that the issue has been resolved. 

       

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      Hello ******. 

      The company answered that they have never conducted business with ******* *****.  But they probably answered this way, because they have 20 plus names they use. Attached is where a company named Data Recovery withdrew $1999.00 from his account.  Also, attached is where they show a contract under the name of 1ST all file recovery USA Inc, DBA Digital Forensics Corporation ("Company"), and collectively referred to as "parties", along with a copy of all the names listed under the same address and EIN number on Clear. I would like to reopen my case and have them reply again. Or do I need to file a new case?

      **** *****

       

      THE BBB HAS CONFIRMED THAT THE COMPLAINT WAS FILED BY A PARENT ON THE CONSUMER'S BEHALF

      Business Response

      Date: 09/07/2023

      Hello, 
      Our records indicate that we have not conducted business with you and the contact information that you provided does not pull up anything in our system.  Please be advised, Pursuant to our company policy, individuals signing contractual agreements for services must confirm they are over 18.  We also require that Clients sign a Declaration confirming that all representations made to our company are truthful. Please provide the email associate with the account.  Thank you. 

      Business Response

      Date: 09/19/2023

      Hello,

      Thank you for communicating with your son in order to get us proper consent to speak with you regarding this case. We appreciate you allowing us to come to an amicable resolution. 

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have worked with these people in the past for scammer issues. I quit the two phases and had no financial obligations and it didn’t go to collections. Now the worker I dealt with says I can’t cancel the two phases and they say I still owe a good chunk of money. I am not happy with them at all and will be canceling with them. I will block them from emails and phone calls because all they want is money regardless. They also didn’t respond to emails I sent for almost a month which I find extremely rude. I’m done with these people.

      Business Response

      Date: 08/30/2023

      Hello,

      We apologize that you are dissatisfied with our Company, but upon review of this matter you have not cited any issues with our services. Rather your issue stems from owing an outstanding payment obligation after the Company performed various services to assist you with a highly sensitive matter. The payment obligations were clearly explained to you both times that you retained our services and we have contracts stating that we would be accepting a payment plan, with your signature on it. The first page of our contractual agreement even confirms that there is a fee associated with services. Therefore, you have received services and not fully paid your obligation. We respond to all emails in a timely fashion, however, due to the company being blocked we are unable to contact you for a resolution. It appears you are trying to evade your payment obligations by filing this illegitimate consumer review. Please feel free to reach out if you have any concerns with the service that was performed. 

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi- The situation is resolved to my satisfaction.d for this companys deciet and misleading promise to provide me with the information that I paid a large fee for! I also would like my iphone returned. The case number for this transaction is ******.

      Business Response

      Date: 07/19/2023

      Hello,
         Thank you for taking the time to speak with our customer service manager today. We apologize for the miscommunication. Unfortunately, we are unable to guarantee any specific outcome or results. However, thank you for allowing us to make things right and come to an amicable resolution. 

      Customer Answer

      Date: 07/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ********
       


    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      Thank you, I would like to add how irresponsible this company was with my sons devices. These are all I have left to remember him. They did not inform me that the package was shipped back to me. No tracking number *** no signature required! We were away for 5 days, when we arrived back home there was a box on our porch soaking wet like a wet rag from the rain containing my sons lap top *** iPhone. The devices were not wrapped in a plastic bag (like they instruct you to do when shipping to them) *** both devices were wet. I have not powered up the laptop as of yet, but the phone powers on but Im not sure if its suffered any damage. I can not believe how they treated these items so very careless *** irresponsible
       

      Business Response

      Date: 07/12/2023

      Hello,

      Thank you for taking the time to speak with us today. Unfortunately, we cannot guarantee any specific outcome or results. However, we do appreciate you taking the time to speak with us today in order to come to an amicable resolution. 

      Customer Answer

      Date: 07/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, *** find that this resolution is satisfactory to me. 

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      The company called *** spent a significant amount of time with me. They agreed to issue a full reund. I am happy with that resolution *** esigned the release. He assured the refund would be issued. I will reopen if there are any issues with the refund. Thanks for
       
      *****


      Customer Answer

      Date: 07/24/2023

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      The consumer has notified the BBB that they have not received the promised refund by the business. 

      Business Response

      Date: 07/25/2023

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      Hello ******,

      The refund has been approved internally *** is being processed. I apologize for the delayed response. I have been out of the office until today.


      Best Regards,
       

      *********** ******

      Customer Service Manage

      Customer Answer

      Date: 07/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, *** find that this resolution is satisfactory to me. 

       

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      The consumer has notified the BBB that he did receive his refund *** considers the matter resolved. 








    • Initial Complaint

      Date:06/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      RECEIVED VIA PHONE BY BBB STAFF MEMBER:

      Consumer states she inquired about the services previously but never got a good answer, so she declined. Now the company is contacting her after the fact trying to say they found her information on the dark web. She does not believe them and would like for them to stop calling and remove her from any call list. 



      Regards,



      ****** *****









       

      Business Response

      Date: 06/30/2023

      We have zero record of ever doing business with this individual. I am the customer service manager and I have reviewed the calls. Our records indicate that nobody hung up on this client. She was placed on hold and the call disconnected. 

      Business Response

      Date: 06/30/2023

      The company will be more than happy to assist with this and remove the clients contact information from our records. 

    • Initial Complaint

      Date:06/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******




      to communicate with them, I'm assuming we will not receive anything back, not even recognition of cancelling the subscription.

      Payment was made June 15, 2023, in the amount of $299, and I have copied and pasted exactly what was stated we should receive for that price here:
      $299/month: Scan and removal of malicious software for up to five (5) devices completed same or following business day. Report
      provided for device scan within 7 business days of scan completion. Rescan of 5 devices monthly. Removal attempt of initial
      leaked personal data begins within 1 business day. Rescan for leaked data daily. Report of leaked data removal and/or newly
      leaked data every 7 business days if any changes/updates are present.

      Not a single attempt was made to scan any of the devices we were concerned about and shared with them thru the questionnaire we answered the very same day.

      Business Response

      Date: 06/30/2023

      Hello,

      Thank you for bringing these concerns to our attention. We apologize for the miscommunication. It looks like you were able to talk to our customer service manager and work out an amicable resolution. Feel free to reach out to us if you have any other questions.

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as many other people have reported before. This needs more visual. These people are no better than the scammers. I feel completely taken advantage of. I was convinced into the 7300 package in a moment of duress. To get your results of the investigation you have to confirm on phone that you made a decision to sign the contract while sound of mind... You cannot be sound of mind during an extortion. The account manager used scare tactics to pressure me into a faster service and attempted to gaslight me due to his own typographical errors. On top of that they were 2 days late for the 3 day report due to the account manager having time off. I don't believe these people. Of course, the scammer was familiar with their tactics and they were not able to find any sort of information to help my case. The account manager tried to fear monger me into paying an outlandish price for phase II. I am wondering if this counts for breach of contract.

      Business Response

      Date: 06/29/2023

      Hello, We have attempted to reach you multiple times and have left voicemails, text messages and emails to no avail. Please contact us at your earliest convenience so that we can assist you with this complaint. Thank you!

    Digital Forensics Corp. is NOT a BBB Accredited Business.

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