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Business Profile

Forensic Computers

Digital Forensics Corp.

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *********




      I think is a year. After a month or two I came to realize I could have just purchased another phase 1 service seeing as there is no guarantee they wouldn't ask for more money if phase 2 actually occurred. So with the fear of not using their services on the table they pushed for higher charges while producing less than the bare minimum of results. As I reiterate ********* people that create content do a better and more thorough job for likes. So, and I can't stress this enough paying $7000 for no real resolution, then paying $7000 for "guarantee" seems disrespectful at this time.

      Business Response

      Date: 04/12/2024

      Hello,

      Thank you for speaking with us and allowing us to come to an amicable resolution to this complaint. Please reach out to us directly if you have any other questions or concerns. 

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** **




      Business Response

      Date: 04/05/2024

      Hello,

      Thank you for speaking with us today and allowing us to come to an amicable resolution. Please free to reach out if you have any other questions or concerns. 

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2023 I was notified my identity had been compromised. After speaking with Digital Forensics I was made aware that my information was being sold on the dark web. I signed up to have Digital Forensics request this information be removed and to provide me with a list of websites that it was being removed from. I only received 1 report in November. Since that time no services have been rendered. However, my card was still being charged. I noticed the continued charges and requested a refund. I have disputed these charges with my bank. And I still have not yet received a refund or been provided with the services that were suppose to be rendered. At this point my bank says there's nothing they can do and I have to beg the merchant for a refund once again. So in short, I was charged $150 per month from Dec. 2023-Feb. 2024 totaling in $450 for absolutely NOTHING in return. This is THEFT, it shouldn't be this hard to get what you paid for, or at least get reimbursed for services never rendered.

      Business Response

      Date: 04/05/2024

      Hello, 

      Thank you for taking the time to speak with us so that we can explain the miscommunication about the work product that was completed. We are grateful for the opportunity to clear this up and answer all of your questions. As previously stated on our phone call, If you have any other questions or concerns please do not hesitate to give our customer service manager a call and we will gladly assist.

    • Initial Complaint

      Date:03/29/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ****




      had only 48 hours to decide or they would delete everything they had gathered on the perpetrator. When I was not willing to purchase additional services from them, they just kept talking about how people who did not had their lives ruined. Everything with this company was based on scaring me, they did not meet the timelines they promised, and they oversold their services. They used high pressure scare tactics knowing I was in a vulnerable position. Without them preying on me when they knew I was stressed with their scare tactics, there is no way I would have agreed to their services.

      Business Response

      Date: 04/02/2024

      Hello,

      Thank you for taking the time to speak with us today so that we can come to an amicable resolution. If there is anything else that you need please do not hesitate to reach out to us. 

    • Initial Complaint

      Date:03/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the night I was extorted, I urgently sought assistance and found Digital Forensics Corp (DFC) online. In a distressed state and simultaneously communicating with the extortionists, I was presented with a contract (which, at the moment, I wasn’t in a good state of mind to even look through or truly consider), and verbal explanation of their process, communicating with the extortionists on my behalf. I was led to believe that with their tools they would gather crucial intelligence on the extortionists, to use as leverage against them. Under immense pressure and time constraints, I agreed and signed the paperwork provided.

      However, upon reviewing the communication between the technician and the extortionists on my behalf, I am deeply dissatisfied with the limited service rendered. Despite assurances, the technician only obtained minimal and vague information and issued threats to involve law enforcement, which the extortionists easily dismissed due to the lack of specific details. More importantly, the advertised services included monitoring my social media accounts and deep/dark web activity, as well as being “on-call” in the event the extortions appeared again. Despite numerous attempts to obtain evidence of these services, all requests for information that any services are being rendered to me for the remaining $9520.35 have been blatantly ignored, except for reminders to update payment details.

      I acknowledge the delicate nature of my situation and do not seek to evade paying for the service altogether, but the value of the services was greatly misrepresented, overpriced, and remains unquantified. The remaining balance of $9520.35 is unreasonable for the services rendered as I am greatly unsatisfied with the services rendered. DFC capitalized on my vulnerability during a crisis, and their failure to provide tangible evidence of the services promised is unacceptable.

      Business Response

      Date: 03/18/2024

      Hello,

      Thank you for taking the time to speak with us today in order to come to an amicable resolution. We appreciate your business. Please reach out to us directly if you have any other concerns. 

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******




      11/24 to Digital Forensics to get this resolved and finalized. I spoke with Kevin, who refused to give me his last name and was very rude to me. He told me someone would call me back and refused to let me speak to the manager. He also said that all of the other caseworker's were too busy to talk to me and he was helping me but, " he couldn't help me". All I want is this money to go back on the credit card that was used to make the initial transaction. Also, for no one else to be duped or of their money. Sincerely, **** ******

      Business Response

      Date: 03/11/2024

      Hello,

      Thank you for speaking with us today and allowing us to clear up the miscommunication. We have been attempting to reach you but the number that we had on file was disconnected. We were finally able to get in touch and work out an amicable resolution. Thank you for allowing us to assist you. If you have any further questions please don't hesitate to reach out. 

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attached was the signed agreement to settle the dispute between myself and a representative of the business to reflect that my desired outcome followed through. I appreciate the guidance from reaching out to Better Business Bureau and in particular an operator from your agency to help navigate this tedious situation.


      Thank you and Regards,



      ***** *****




      p shared me said bare minimal work and pressured to sell me a $7.8k plan to harass them a little bit more throughout the next few weeks and make a PowerPoint to present to the person's local
      authorities which they still have no leads on. I declined and was still under the impression I was just going to pay my financing plan even if the services was vaguely described per a signed contract. I find out that I was under the expedited plan which was the $5k plan which services were not given and they claimed I'm under contract. I did reach out to their finance department to contest the tactic but they said I am under contract and offered someone in their department to speak with me about the attempt dispute. As of the date of this report, no one from their business has attempted to reach back to me. While I can pay the original verbally agreed finance plan despite services described be debatably met, I don't think this $5k coerced contact which didn't reflect services is justified.

      Business Response

      Date: 01/31/2024

      Hello. Thank you taking the time to speak with us today and allowing us to come to an amicable resolution. Feel free to reach out to us directly if you have any other questions or concerns. 

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21193013, and find that this resolution is satisfactory to me. 



      Regards,



      Trevor Brooks




      tactics to get u to buy into they’re services i requested a service cancellation and refund was told id be called on jan 24 and never been called i don’t know whose worse scammer dfc or the actual scammer these people supposedly can protect u from

      Business Response

      Date: 01/24/2024

      Hello

      We sincerely apologize for the delayed response from our customer service team; we understand the importance of timely communication and regret any inconvenience caused by our large call volume.

      Thank you for taking the time to speak with us today. We appreciate your willingness to engage in a constructive conversation and for allowing us to assist with an amicable resolution to this issue.

      Our customer service team is available to assist you further. If you have any additional questions or if there's anything else we can do to ensure your satisfaction, please feel free to reach out to our dedicated  team.

      We value your feedback, and your satisfaction remains our top priority.

    • Initial Complaint

      Date:11/13/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,


      ****** ********









        un-rendered. And to cancel Contract.
      We were told by the Acct. Manager Adrian Torresdey- that he could not issue a refund. He replied Customer Servi e would be in contact. I asked him for Customer Ser ices phone number - and he refused.
      Asked for his Mngrs Name he refused.
      And Customer Service, nor anyone has contacted me near 2 weeks.
      When I call I Only get a run around -Scamming me out of my money.
      Very unproffessional and do not know what there doing, but take ypur money.
      You are Welcomed to call me anytime for more information.
      2 numbers I have for this Co. are:
      *** *** **** * *** *** **** *** ****  - "****** ********** - Acct Mngr.
      My case # is ******* Thank You.

      Business Response

      Date: 11/17/2023

      Hello ******,

      Upon reviewing our records, we find no documentation of the situation you've described. According to our records, our interaction with you in June of 2023 resulted in our mutual decision that our assistance was not feasible, leading to the issuance of a full refund. Attached for your reference is the release form, which confirms our agreement to refund the amount in question with your signature on it.
      Please let us know if there are any discrepancies or if further clarification is required regarding this matter.

      Customer Answer

      Date: 11/20/2023

      I am rejecting what Digital Forensics is saying because they are looking up a wrong case #. The Case number is      ******. It was for sevice to my daughter's phone - ******** ***** -aka *****.         Adress **** ***** ***. ******** ** . However, the $99. Deposit, the Contract and Payments were in my name -   ****** ********* It has been near 4 weeks, and no one has refunded my deposit or sent any confirmation of contract cancelation. When I call, email, and or text, I recieve the same comment everytime. " a Refund Specialist will contact you"  i also, have explained due to the services on my phone, all 800 numbers are sent to spam or scam. Therefore, I need to be contacted from a direct number, and if unavailable to please leave a message or email.  Still no word. Just the same run around. 

       

       

      Business Response

      Date: 11/20/2023

      I apologize for the misunderstanding. Upon further review of the case number associated with your daughter's account, it has come to our attention that multiple attempts have been made to contact her regarding a refund. Unfortunately, the contact number we have on file appears to be disconnected. To expedite the resolution of this matter, could you kindly request your daughter to directly contact our customer service team? This will enable us to address and resolve the issue promptly. Thank you for your cooperation in this matter.

    Digital Forensics Corp. is NOT a BBB Accredited Business.

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