Business Profile

Forensic Computers

Digital Forensics Corp.

Headquarters

This business is NOT BBB Accredited.

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Pattern of Complaints

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

105 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was threatened with extortion from a scammer overseas, and in a vulnerable, distressed emotional state sought out Digital Forensics Corp to help with the situation and stop the scammer. I entered in a phase 1 deal with them on 4/6/24 and paid $500 and an additional $1499 for them to complete a phase 1 investigation. My case number is 684589. They completed it. However, on 4/16/24 during the post-investigation report with REMOVED, my case worker, he coerced me with fear mongering tactics and threatened that the scammer is going to come back and do all these awful things to me, and he coerced me to sign a phase 2 deal with a $200 deposit, and payments for $151.31 for two years. However, 10 minutes after signing the contract, I felt completely uncomfortable by this situation and the way he used my emotional state to scare me into signing. So I called back within 10 minutes and explained to him that I did not feel comfortable and I no longer in need of the service and I wanted to cancel. In the contract, it says that I have a right to a cancellation within 3 days of signing the contract, wand within 1 day am entitled to a 75% refund. I told him I wanted to submit a cancellation and again used fear mongering to try to get me to not. I then stated no thank you. I’d like to submit a cancellation. He agreed and said someone from customer service would reach out and rudely hung up the phone. No one reached out. So I called someone again on the morning of 4/17/24 to see if a cancellation request actually went through. Arturo said it supposedly did, and someone would reach out. NO ONE DID. So I called the afternoon of 4/17 and spoke with someone named Glenn and expressed that I wanted this cancelled NOW. I asked for a confirmation stating my cancellation in writing and my refund. He supposedly took a lot of notes and said Arturo would call me back within 24 hours to cancel. NOTHING has happened. I want this cancelled, and I want it cancelled NOW.
Business Response
Date: 04/18/2024
Hello,

Thank you for speaking with us today and allowing us to come to an amicable resolution. Please feel free to reach out if you have any other questions.
Customer Answer
Date: 04/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. They resolved my issue, refunded me, and cancelled my contract. Thank you.

Regards,

REMOVED
Initial Complaint
Date:04/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the Fall of 2022, I got caught up in a sextortion case and called DFC for help. I was charged $1500 up front, and in order to proceed, I was coerced to signing up for an additional $2500 for a phase 2 of their program. After about 36 hours, they located the sextortionist and had them cease the threats or they would be arrested by Nigerian Police. Even though the problem was resolved after 36 hours, again I was coerced into signing a contract for an additional $2500 to keep the criminals away. I paid $150.73 for 11 months before I ran out of money to give them. Now, DFC is sending me threatening emails and text messages from phone numbers all over the country. They are threatening to take all of my assets and garnishing my wages, and hiring a legal team to sue me. However, I cannot get DFC to provide me any information on what it is they believe they are entitled to. They will not provide me access to my account nor will they provide me an amortization reports for all of the money they took from me already. The only way to communicate with this company is through text messages. Now, I am beginning to believ that my sextortion case has turned into an extortion case, except now I am being extorted by DFC. I have even attempted to email them regarding this and have not received any response. I am a 64 year old senior citizen and I believe that I am being taken full advantage of. I am on the verge of a bankruptcy, yet, they tend to believe that I am some rich old man they can take advantage of. I believe I have paid them more than they deserve for the 3 days of service they provided. This company should be investigated.
Business Response
Date: 04/18/2024
Hello,
We're sorry to hear about your experience, but we want to clarify a few points regarding your complaint.
Firstly, we'd like to assure you that our collections department's actions were did not intend to cause distress. We understand that receiving calls regarding outstanding debts can be unsettling, but it's a standard procedure to ensure timely payments when they are not made per a signed contract.
We performed the work for you almost a year ago and have not received any internal complaints regarding this issue from you.
Regarding the services provided to you, we want to emphasize that we fulfilled our obligations as outlined in the agreements you signed. In your case, our team successfully resolved the issue within the agreed timeframe.
As for the additional contracts you mentioned, we want to clarify that those were offered to provide continued protection against potential threats. However, you declined the service so we did not enter into the phase 2.
We have not received any communication from you regarding our collections attempts in order to come to an amicable resolution. In order to resolve this situation we'd like you to reach out to us directly so that our team can come to an agreement on your past due debt.
Customer Answer
Date: 04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I cannot get this company to send me the appropriate documents regarding my account. I have asked for an amortization report of the funds that have already been paid along with the amounts owed and why the balance has increased. I have also asked for copies of the original contract. All transactions and agreements have been made via text messaging and verbal phone calls. There must be a way for me to access my account to go over my balance and amounts paid to date. I have no documents to upload because I have not received them. They know my current address as well as other means to contact me outside of the threatening phone calls from phone numbers from all over the country. This company cannot be trusted. I do not trust them because of the way they do their business.

Regards,

REMOVED

Business Response
Date: 04/19/2024
Please contact us directly at REMOVEDWe will provide you with the documentation you are requesting. As for the original contract that you signed I have attached it to this response.
Customer Answer
Date: 04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The signed document you attached was not mine. My name is not REMOVED

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

REMOVED

Business Response
Date: 04/19/2024
We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022.
Business Response
Date: 04/19/2024
We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022.
Business Response
Date: 04/19/2024
We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022.
Customer Answer
Date: 04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

REMOVED

On Sunday, April 28, 2024, I received a text message from DFC with a copy of the initial text messages that I received from the supposed Nigerians 2 years ago, which I was informed at the time, that those messages were deleted and that was what I paid DFC thousands of dollars for in the first place. They assured me that the text messages were deleted. So, I am to assume that A: DFC lied to me and the text messages were never deleted but took my money anyway, or B: DFC kept a copy of the text messages and are using them to blackmail me into paying them the remaining balance on my case. Either way, it considered fraud, and by DFC threatening me in this manner is not provoking me to want to pay the remaining balance after all the money that was invested in the first place for absolutely nothing. This should be considered illegal. Unfortunately, I have fell into money issues in the last couple of years and the funds were no longer available to continue paying the balance. I have considered bankruptcy as well as going through a debt relief program. I am unemployed and struggling to put food on my table and trying to settler a tax issue from 2022 as well. I was also considering making arrangements with DFC to work out my balance, but, now, they have taken this matter to an illegal level by showing me that all of those text messages were never deleted as promised and are now using them against me. Now, I don't know what to do and may have to contact an attorney or the FBI for some legal advise. I am also being forced to change my phone number as well.
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Same as others, got scared, paid as much as possible for a perceived resolution, was met with minimal effort. To the point where REMOVEDdo a better and more thorough job than this for views. I expected 14000 for phase 1 and phase 2 to be somewhat better as it was their 2nd or 3rd highest service. However, I did more for myself with free government services than they did. 2nd phase isn't even needed at this point I could just pay another phase 1. Again, had they not pressured me with fear, I would have just left it at a disappointment with phase 1. Next time I might as well plead with the REMOVED and agree to give them the money seeing as they went as far as being able to alert the authorities of the location and more. All I got was ohh we know who this is probably but don't know anything else except for a general country. As for phase 2 that is 100% unnecessary as it is just in case it "reoccurs" and as your mind is in distress you agree for protection in their timeline which I think is a year. After a month or two I came to realize I could have just purchased another phase 1 service seeing as there is no guarantee they wouldn't ask for more money if phase 2 actually occurred. So with the fear of not using their services on the table they pushed for higher charges while producing less than the bare minimum of results. As I reiterate REMOVEDpeople that create content do a better and more thorough job for likes. So, and I can't stress this enough paying $7000 for no real resolution, then paying $7000 for "guarantee" seems disrespectful at this time.
Business Response
Date: 04/12/2024
Hello,

Thank you for speaking with us and allowing us to come to an amicable resolution to this complaint. Please reach out to us directly if you have any other questions or concerns.
Customer Answer
Date: 04/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:04/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of extortion on March 26. Because of me being scared, I look online for help and there I find Digital forensics corp. I wired transfer $1,000 as a down payment for their service. The day after, I changed my mind and asked to drop the case and get a refund but the guy I am talking to persuade me to hold on and trust them but I already made up my mind to drop the case as soon as possible because I have found that you can only get a refund at 3 day time period after the case have been filed. I tried to contact Jorge Garrido through email and phone but I couldn’t reach him. By Saturday March 30 he was able to respond to my email and I asked to drop my case but unfortunately because 3 days had already passed, I was told that I can’t no longer get a refund because the case is already completed.
Business Response
Date: 04/05/2024
Hello,

Thank you for speaking with us today and allowing us to come to an amicable resolution. Please free to reach out if you have any other questions or concerns.
Customer Answer
Date: 04/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:04/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November of 2023 I was notified my identity had been compromised. After speaking with Digital Forensics I was made aware that my information was being sold on the dark web. I signed up to have Digital Forensics request this information be removed and to provide me with a list of websites that it was being removed from. I only received 1 report in November. Since that time no services have been rendered. However, my card was still being charged. I noticed the continued charges and requested a refund. I have disputed these charges with my bank. And I still have not yet received a refund or been provided with the services that were suppose to be rendered. At this point my bank says there's nothing they can do and I have to beg the merchant for a refund once again. So in short, I was charged $150 per month from Dec. 2023-Feb. 2024 totaling in $450 for absolutely NOTHING in return. This is THEFT, it shouldn't be this hard to get what you paid for, or at least get reimbursed for services never rendered.
Business Response
Date: 04/05/2024
Hello,

Thank you for taking the time to speak with us so that we can explain the miscommunication about the work product that was completed. We are grateful for the opportunity to clear this up and answer all of your questions. As previously stated on our phone call, If you have any other questions or concerns please do not hesitate to give our customer service manager a call and we will gladly assist.
Initial Complaint
Date:03/29/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was being extorted by a person online and reached out to Digital Forensics Corp to seek assistance. Already under a large amount of stress due to the extortioner, I was pressured by Digital Forensics to purchase their services. They essentially used the same tactics as the original extortion playing on my fears whenever I seemed hesitant to purchase their services. Essentially being beaten down, I agreed to their three day plan. This was Thursday afternoon (2/29/2024). Over the phone, they promised high priority, close ties with local law enforcement, would start right away, and would work on it over the weekend. Finally, on Wednesday, 3/6/2024, I reached back out thru email seeking a status update. They finally responded and provided me with a PDF of what they had done, which was find out some information on the original extortioner, but nothing they would provide to the law enforcement or follow-up on. They would continue to monitor if I purchased additional services from them, but had only 48 hours to decide or they would delete everything they had gathered on the perpetrator. When I was not willing to purchase additional services from them, they just kept talking about how people who did not had their lives ruined. Everything with this company was based on scaring me, they did not meet the timelines they promised, and they oversold their services. They used high pressure scare tactics knowing I was in a vulnerable position. Without them preying on me when they knew I was stressed with their scare tactics, there is no way I would have agreed to their services.
Business Response
Date: 04/02/2024
Hello,

Thank you for taking the time to speak with us today so that we can come to an amicable resolution. If there is anything else that you need please do not hesitate to reach out to us.
Customer Answer
Date: 04/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:03/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the night I was extorted, I urgently sought assistance and found Digital Forensics Corp (DFC) online. In a distressed state and simultaneously communicating with the extortionists, I was presented with a contract (which, at the moment, I wasn’t in a good state of mind to even look through or truly consider), and verbal explanation of their process, communicating with the extortionists on my behalf. I was led to believe that with their tools they would gather crucial intelligence on the extortionists, to use as leverage against them. Under immense pressure and time constraints, I agreed and signed the paperwork provided.

However, upon reviewing the communication between the technician and the extortionists on my behalf, I am deeply dissatisfied with the limited service rendered. Despite assurances, the technician only obtained minimal and vague information and issued threats to involve law enforcement, which the extortionists easily dismissed due to the lack of specific details. More importantly, the advertised services included monitoring my social media accounts and deep/dark web activity, as well as being “on-call” in the event the extortions appeared again. Despite numerous attempts to obtain evidence of these services, all requests for information that any services are being rendered to me for the remaining $9520.35 have been blatantly ignored, except for reminders to update payment details.

I acknowledge the delicate nature of my situation and do not seek to evade paying for the service altogether, but the value of the services was greatly misrepresented, overpriced, and remains unquantified. The remaining balance of $9520.35 is unreasonable for the services rendered as I am greatly unsatisfied with the services rendered. DFC capitalized on my vulnerability during a crisis, and their failure to provide tangible evidence of the services promised is unacceptable.
Business Response
Date: 03/18/2024
Hello,

Thank you for taking the time to speak with us today in order to come to an amicable resolution. We appreciate your business. Please reach out to us directly if you have any other concerns.
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came across Digital Forensics on 2/08/24. I signed up to receive their services on the same date, which was told me to be $149. On 2/10/24, I received a call from a technician that could not provide the company's services because the phone belonging to me could be accessed. I canceled the membership, and on the same phone conversation, they told me $149 would be refunded. That never happened. I called to follow up a few days later and REMOVED(?) told me he would get refund processed but for some reason, opened another account for me. Still, no refund. I called back and spoke to REMOVED, again, another account was created and another amount of $149 was charged, bringing the total charge to $298. Still no refund. I called several times after they had charged me, they kept telling me someone would call me back. No one ever did. I called 3/08/24, to find out a recurring amount of $149 had been charged in addition to the already charged, $298, bringing up the total to be $447. I called on 3/11/24 to Digital Forensics to get this resolved and finalized. I spoke with Kevin, who refused to give me his last name and was very rude to me. He told me someone would call me back and refused to let me speak to the manager. He also said that all of the other caseworker's were too busy to talk to me and he was helping me but, " he couldn't help me". All I want is this money to go back on the credit card that was used to make the initial transaction. Also, for no one else to be duped or of their money. Sincerely, REMOVED
Business Response
Date: 03/11/2024
Hello,

Thank you for speaking with us today and allowing us to clear up the miscommunication. We have been attempting to reach you but the number that we had on file was disconnected. We were finally able to get in touch and work out an amicable resolution. Thank you for allowing us to assist you. If you have any further questions please don't hesitate to reach out.
Customer Answer
Date: 03/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Regards,

REMOVED
Initial Complaint
Date:01/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed and extorted by a person online and under stress and perceive threat I reached out to Digital Forensics Corp. who claimed will help me subdue the original scammer if I paid them a flat fee on top of a financing plan of $1500. Because of their fearmongering sale
pressure under my emotional distress I agreed to pay Digital Forensics Corp said set amount and agreed to pay the initial $1500 financing fee while being continually pressured by them to purchase an immediate response plan for $5000. I signed what I thought
was the $1500 plan which would have a case worker work on my case throughout the week to navigate the extortioner but after a week what was done was the bare minimal. This included a couple of messages to the extortioner before asking the person to click a link in an effort to obtain an IP address which the extortioner was not willing to do and at most Digital Forensics Corp was only to find out that the extortioner is using a proxy site. Digital Forensics Corp shared me said bare minimal work and pressured to sell me a $7.8k plan to harass them a little bit more throughout the next few weeks and make a PowerPoint to present to the person's local
authorities which they still have no leads on. I declined and was still under the impression I was just going to pay my financing plan even if the services was vaguely described per a signed contract. I find out that I was under the expedited plan which was the $5k plan which services were not given and they claimed I'm under contract. I did reach out to their finance department to contest the tactic but they said I am under contract and offered someone in their department to speak with me about the attempt dispute. As of the date of this report, no one from their business has attempted to reach back to me. While I can pay the original verbally agreed finance plan despite services described be debatably met, I don't think this $5k coerced contact which didn't reflect services is justified.
Business Response
Date: 01/31/2024
Hello. Thank you taking the time to speak with us today and allowing us to come to an amicable resolution. Feel free to reach out to us directly if you have any other questions or concerns.
Customer Answer
Date: 01/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. Attached was the signed agreement to settle the dispute between myself and a representative of the business to reflect that my desired outcome followed through. I appreciate the guidance from reaching out to Better Business Bureau and in particular an operator from your agency to help navigate this tedious situation.

Thank you and Regards,

REMOVED
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dec 26 2023 and jan 17 2024
paid the company total of 14,400
i was i victim of online extortion and i was freaked out and called Digital Forensic Corp being the first group that popped up in a google search and requested help the 1st phone call was basically me being scared to death as there employee was telling me that all these thing would happen to me if i didn’t buy theyre service and that nobody else could help so i go a month roughly with no contact from anyone on my case and finally get a call and am told case was finished and we reviewed the case and was told they basically did little to nothing and more than likely pissed off suspect to come back at a later date and then proceeded immediately after review to pressure me into their 2 service by telling me made up stories of people like my case and how they ended up since they didn’t use their service not to mention saying private info on call to work u up and basically forcing you into there services and using all the scare tactics to get u to buy into they’re services i requested a service cancellation and refund was told id be called on jan 24 and never been called i don’t know whose worse scammer dfc or the actual scammer these people supposedly can protect u from
Business Response
Date: 01/24/2024
Hello

We sincerely apologize for the delayed response from our customer service team; we understand the importance of timely communication and regret any inconvenience caused by our large call volume.

Thank you for taking the time to speak with us today. We appreciate your willingness to engage in a constructive conversation and for allowing us to assist with an amicable resolution to this issue.

Our customer service team is available to assist you further. If you have any additional questions or if there's anything else we can do to ensure your satisfaction, please feel free to reach out to our dedicated team.

We value your feedback, and your satisfaction remains our top priority.
Customer Answer
Date: 01/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21193013, and find that this resolution is satisfactory to me.

Regards,

Trevor Brooks

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Digital Forensics Corp. is NOT a BBB Accredited Business.