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Business Profile

Forensic Computers

Digital Forensics Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Forensic Computers.

This business has 2 alerts

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital Forensics Corp. has 10 locations, listed below.

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    Customer Complaints Summary

    • 105 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began my business with digital forensics. I had 2 hard drives that I would have liked recovered. I explained my financial situation and that there was no rush. I obtained their business for $99 each. After that I was contacted and told they were both retrievable. The go ahead was $300. They were in good contact to this point and I was asked to sign a second contract. The next time I was “contacted was with $1300s via 2 separate transactions. At which point I contacted them. I didn’t get any real answers except that I had signed a contract. I again explained my financial situation and asked them to please put a hold on any future transactions until after the 1st of January when I get paid and also to contact me first in case I have to move some $ around. I have made several attempts to contact them and just get an update, but the only update I got from them was that I had another pending charge. I put a stop on that, and here we are. I feel like this is extortion because the only reason they are getting any money from me is because they are holding old pictures hostage with no proof that they will ever give them over. Please, advice, and also highly recommend against their use. Also my hard drives were given two separate case numbers, and they have only ever gone over one. Case REMOVED

      Business Response

      Date: 01/09/2023

      Hello,

       

      Thank you for reaching out and notifying us of this issue. It looks like you spoke with our customer service manager and we were able to come to a satisfactory resolution. If you have any other questions or concerns in the future please don't hesitate to reach out to us directly. We would be more than happy to assist you. 

      Customer Answer

      Date: 01/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 



      Regards,



      REMOVED




    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/17/2022 I paid digital forensics a down payment of 250 dollars. They kept leading me on every time I contacted them saying that my case manager would contact me either that day or the next and it never happened. They told me not to worry and just kept stalling out on me. The refund policy is that they will refund your money if your case hasn’t been picked up so I called demanding my money back and conveniently the next day my case manager called me. They did that on purpose in order to avoid refunding me and I want my money back.

      Business Response

      Date: 12/30/2022

      Hello,

      We have attempted to contact you multiple times in efforts to help resolve this issue. Please call us a* REMOVED  at your earliest convenience and our team would be happy to help resolve any issues you might have. Our customer service manager REMOVEDwould be happy to assist. 

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of blackmail and sextortion. I was scared beyond belief and experiencing severe anxiety and panic attacks following the event. I already have an anxiety condition. After I received the blackmail I immediately searched for experts on the subject. Digital Forensics was the first result on the list. Less than 24 hours after this traumatic event they made me pay them $7200 up front to begin their investigation. Duringthe initial call (about 12 hours after this happened to me) they scared me into thinking this was going to ruin my entire life. They made up a lot of things that I believed to be true. That they were going to track me down and this could ruin my relationships and everything. I would lose my job and the blackmailers would not stop. This scared me greatly so I paid them asap to prevent any of this from happening. They made me sign their authorization and I didn’t even read it because I was so stressed and panicked. I spent the next couple days trying to remain calm. Fighting off panic attacks and suicidal thoughts (partially induced by the companies fear-mongering). They made me wait 3 days before I even knew what I was really paying for. I tried to contact my “case manager” on day 2 but he made me wait until the afternoon of day 3 to discuss with me. I now understand why he did this, to prevent them from legally having to give me a refund. All they did was prentice do to be me, send the blackmailer a tracking link, and then tried to intimidate them. This just made them laugh and maybe even painted a larger target on my back. Then they blocked the blackmailers Instagram account and that was it. They said they would work to have it removed and all sorts of stuff. They have a 97% chance to get proof of deletion, and since I am acting so quickly we have a really good chance that this goes no farther. I realize now I was scammed. My case manager doesn’t answer my messages now that they have my money. The contract should be void due to conditions

      Business Response

      Date: 12/30/2022

      Hello,

        We have attempted to contact you multiple times in efforts to help resolve this issue. Please call us at 800-849-6515 ext. 257  at your earliest convenience and our team would be happy to help resolve any issues you might have. Our customer service manager Chris would be happy to assist. 

      Customer Answer

      Date: 01/04/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 



      Regards,



      REMOVED




    Digital Forensics Corp. is NOT a BBB Accredited Business.

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