Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised they would help my sextortion case through high pressure sales tactics by promising to do things like monitoring facebook and Instagram and taking posts down of nudes sent by the blackmailer. And could monitor facebook and Instagram to remove these posts which is not possible. They scam the scammed and put fear in the hearts of the fearful to have you sign contracts with them that are huge, knowing you don't have time to read them while the blackmailer is giving you time limits to deliver money to them. They have done absolutely 0 to help me but want 5000 dollars. I paid 1000 and then disputed the charge and blocked them from my bank account. They reported me to a credit agency and are demanding I pay them. How can a business that feeds on taking advantage of the fearful exist in America. I am reporting them to the BBB and to the FBI and local law enforcement and also contacting lawyers to fight this.

  Business Response

  Date: 10/17/2025

  The client retained services  on September 12, 2025, under an expedited service plan. The client made a $1,000 down payment and agreed, through a signed service authorization and recorded voice authorization, to pay the remaining balance through our in-house financing plan instead of paying the full amount up front.
  
  All work was completed and the case report was delivered on September 15, 2025, within the expedited timeline requested. The client expressed no dissatisfaction with the results or the work product at that time.
  
  The first scheduled payment under the financing agreement was due on October 12, 2025, but that payment was declined. When our representative reached out to inform the client, the client became upset, hung up, and later disputed the original down payment through his bank. This chargeback directly breached the signed service agreement, which clearly states that refund requests or chargebacks after work completion are not permitted.
  
  The company has not reported the client to any credit agency, but the client remains financially responsible for the balance owed under the contract. The complaint appears to be an attempt to avoid those contractual obligations after receiving the completed service.
  
  Our company acted in good faith, fulfilled the agreed-upon services in full, and stands by the validity of the contract signed by the client.
  
  Resolution:
  No refund is due. Services were completed and delivered as agreed, and payment remains owed under the terms of the signed financing agreement.

• Initial Complaint

  Date:10/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Digital Forensics Corporation (DFC) for using high-pressure, misleading, and unethical tactics while I was in a vulnerable emotional state.
  I had recently been the victim of an online scam where a scammer recorded a private video of me and later sent that video to some of my friends,to delete the videos. This left me extremely stressed and anxious.
  While I was under that stress, I contacted DFC for help. Instead of offering real support, their representative talked over me, pressured me to sign a contract, and lured me with promises that they could quickly fix the situation.And and also mentioned that they would delete videos from everywhere I signed under emotional duress.
  After completing what they called “Phase 1,” the company immediately began pressuring me to start “Phase 2” and pay even more, even though there was no visible progress or clear results. When I told them I couldn’t continue, they kept pushing me to pay more.
  During one phone conversation, a representative even said that “the BBB wouldn’t care because it’s been more than a year anyway.” I found this comment extremely unprofessional and discouraging.
  I have deleted the related emails and documents because of how upsetting this situation was, but I clearly remember being manipulated, misled, and taken advantage of while vulnerable.
  I am requesting that the BBB help ensure that Digital Forensics Corporation:
  Terminates my contract immediately;
  Stops contacting me or requesting further payments; and
  Acknowledges their unethical and predatory behavior toward vulnerable clients.
  I am paying the monthly payments regularly of around 115.03 cad

  Business Response

  Date: 10/17/2025

  The client retained services with Digital Forensics Corporation (DFC) on July 24, 2024. The work was completed and delivered on July 26, 2024, as outlined in the service agreement.
  At the time of delivery, the client did not express any concerns or dissatisfaction. He signed a contract and provided a recorded voice authorization confirming that he entered the agreement voluntarily, was of sound mind, and understood the terms.
  
  The client chose to finance the remaining balance through DFC’s in-house payment plan after making an initial down payment. The payment terms were clearly explained, and the client agreed to them.
  DFC completed all work as promised and communicated regularly throughout the process. The client’s recent complaint appears to stem from a misunderstanding during a later conversation with one of our representatives, which occurred more than a year after the service had been completed. At that time, the representative simply explained that the case had been closed for over a year and that no further work was pending.
  
  Based on the records, this complaint seems to be an attempt to avoid financial responsibility for services that were completed and delivered in full. DFC has always acted in good faith, followed proper procedure, and provided professional service throughout.
  
  Resolution:
  The service was delivered as agreed and accepted by the client. Therefore, no refund is warranted, and DFC considers this matter closed.

  Customer Answer

  Date: 10/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  
  
  Yes,the matter has been resolved.Please mark complain as closed and reserved.
  I would also appreciate if you could provide written confirmation once the case has been officially marked as reslolved in your system for my records.Thank you for your assistance.
  

  
  

  
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Digital Forensics stole $1200 from me. They never provided the services they said they would. In fact, in order to get back any of my money, I have to sign a contract to not sue them. I tried contacting them so many times and my “contract” couldn’t be found. They refuse to show the contract that I signed but still took my money. This is absurd.

  Business Response

  Date: 10/15/2025

  Our records confirm that Mr. ********* retained our subscription-based service on October 7, 2024 under case # ******, nearly a year prior to this complaint, The authorization and recurring payment agreement (fully executed by Mr. *********) is attached for reference
  
  That document clearly outlines the scope of services, refund conditions, and cancellation protocol requiring written notice to ********************************************
  
  Timeline of Events
  
  10/07/2024 – 10/08/2024: Client subscribed and executed the service authorization and payment agreement.
  
  October – December 2024: Our team attempted to contact Mr. ********* multiple times to complete the next steps of his privacy scanning service. All calls and emails went unanswered.
  
  12/18/2024: We received a call from Mr. *********** spouse using profane language toward staff. For privacy and legal reasons, we could not discuss the details of the case with a third party without the client’s authorization.
  
  12/18 – 12/20 2024: Mr. ********* later called in, claiming no service had been performed. Our team explained that progress was delayed due to his non-response and offered a full refund of $1,200.00 upon completion of a standard release form confirming cancellation of services and closure of his case.
  The client refused to sign the release form and instead threatened legal action. Despite this, our company continued to follow up in good faith to resolve the matter. All subsequent attempts to communicate were met with hostility or no response.
  
  The client then went silent for nearly a year before submitting this BBB complaint.
  
  Company’s Good-Faith Effort
  Digital Forensics Corp has acted in good faith throughout this engagement. The company offered a complete refund and provided clear documentation outlining the cancellation process and refund eligibility. All terms of service were explained to Mr. Bergstrom at the time of contract execution, and he acknowledged receipt and understanding of those terms in writing.
  
  Current Resolution Offer
  Although this matter is more than one year old, we remain willing to honor the previous offer of a full refund upon receipt of a standard release form confirming the termination of services and closure of the case. Once that document is signed and returned, the refund will be processed immediately.
  
  Summary
  The company did not “steal” funds or refuse service; the client became unresponsive and then declined to complete the refund release process. All contractual obligations were followed, and Digital Forensics Corp remains committed to an amicable resolution.

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them October 1 2025 for services. They would only explain services over the phone. Phase 1 and phase two pricing for services with different price points. I chose 500. They said they needed me to sign payment information right away while on the phone with them. I Could not review or read what I was signing. The call lasted a half hour. They said they would need to record a portion of the call where I had to say yes to all the questions, was I of sound mind, was I under duress, etc.
  
  They said they would co tact me the next day.
  
  After the call, I read the documents he had me sign, and I felt that I was not explained everything properly. I email two different emails the next morning, October 2, and the phone number they texted me saying I wanted to cancel right away and wanted a refund. I have received no response from the emails so far, October 3. They have a clause saying that you only get a certain portion of your money back after cancelling, depending how long after you paid. That want explained to me either.
  
  A half hour phone call during which I had to sign a document that is lengthy is certainly not enough time to be able to read it and I feel it was made in duress, even though he said I had to say yes to the question to proceed.
  
  I also believe that not receiving a response to my email indicates that they do not want to give me my money back. I want a full refund.

  Business Response

  Date: 10/06/2025

  Thank you for bringing this matter to our attention. We take
  all customer concerns seriously and want to resolve this promptly.
  
  Summary & timeline
  
  The
  client executed a signed Service Authorization Agreement with our company
  on 10/01/2025 for Case #****** and service payment was
  processed.
  
  After
  the client’s request to cancel, our Cancellation Department attempted to
  contact the client by phone on 10/03/2025 and again on 10/04/2025 to process the cancellation and refund per our internal procedure. On each
  occasion the client declined phone contact, which prevented our team from
  completing the identity verification and authorization steps required to
  finalize a refund.
  
  Our
  company policy (described in the signed Service Authorization Agreement)
  sets out the cancellation/refund schedule and the Complaint Resolution
  Process which customers agree to when signing. We follow that contractual
  procedure to ensure refunds are processed securely and consistently.
  
  Contract / policy highlights
  
  The
  signed agreement describes a process for cancellations and refund requests.
  These terms were acknowledged in the signed authorization.
  The
  Agreement also directs clients to our Complaint Resolution Process, initial
  contact to customer service (phone) with a 3–6 business day response
  window, an escalation email to [email protected] with a 7-business-day response window, and a President-level review if
  needed, all of which are set out in the contract the client signed.
  
  What we are willing to do
  
  We
  remain willing to cancel the service and issue the appropriate refund in
  accordance with the signed agreement. To complete the refund, we must
  follow the verification steps required by our policy. To finalize this
  quickly we ask that the client either:
  
  Take
  a brief phone call with our Cancellation Department so we can confirm
  identity and authorize the refund; or
  
  Sign
  the refund documents that have been sent to the client’s email address
  that we have on file. 
  
  How to reach us
  
  Phone
  (Cancellation Dept / Customer Service): ************ **** ***,  if voicemail is reached, please leave a
  detailed message with case #****** and a callback number.
  
  Escalations
  email: ************************************
  
  We are committed to working with the client and the BBB to
  bring this to a prompt, equitable resolution. Thank you.

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have responded to the email containing the cancellation form sent to me on October 6, that I did sign the document and when to expect my refund. I have not received a reply back to my email. I am clicking on the signed document to take photos, and it shows as not signed. I signed the document again today, as you can see in the photos. There seems to be a problem with their document not saving my signature after it indicates that it has been signed. They can send me a new document to sign and I will certainly sign it to receive my refund. 
  
  
  
  Regards,
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 10/14/2025

  Hello *****,
  
  We have received your signed release form and have processed the refund. Thank you for taking the time to speak with us so that we can come to an amicable resolution. 

  Customer Answer

  Date: 10/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on August 14, 2025 I paid the fees, of $1,500 to start, an additional $ 8000,00 for the first phase, after that it was August 20, 2025 they charged $500 for a month of the second phase. I don't want their business anymore I don't want them to contact me for additional contracts or fees.

  Business Response

  Date: 09/03/2025

  We’re sorry for the frustration.
  
  Our records show the customer purchased one (1) month of Phase 2 monitoring on 08/18/2025. As part of that month-to-month service, our team placed a courtesy check-in call on 08/28/2025 to confirm resolution and answer any questions. That call did not offer or enroll the customer in any additional paid services, and no new charges were authorized or processed at that time.
  
  The customer’s request for no further contact has been honored. Her account has been marked Do Not Contact. We will only reach out if required or if she contacts us first. We’re happy to provide the BBB, upon request, with documentation reflecting the 08/18 purchase and our call logs.
  
  If the customer has any remaining concerns, she can reach us directly at ************

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ******** *****
  
  
  
  
  

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They talked me into buying there services because I was crying and told them i was scammed. The Person who was to pretend to be me talking to the scammer said all wrong things to the scammer and he knew it was not me talking to him and when they called with the report I told them that and they wanted me to pay more money not get better results. They are a sham!

  Business Response

  Date: 08/22/2025

  We appreciate the opportunity to address Ms. ******** concerns.
  
  Ms. ****** engaged our services on June 13, 2025 by signing a Service Authorization Agreement and providing a recorded voice authorization. Both clearly confirm her understanding that our process consists of two phases:
  Phase 1 – A preliminary evaluation report, purchased for $1,399, with a 15-day turnaround.
  Phase 2 – A separate, optional service that is offered only if the client chooses to proceed based on Phase 1 results.
  
  Ms. ****** purchased Phase 1 only. Our team delivered the Phase 1 report early, on June 17, 2025, within four days. On the delivery call, she expressed no dissatisfaction with the results. The only reason provided for not continuing to Phase 2 was financial, which is her personal choice.
  
  To clarify:
  The contract signed by Ms. ****** states that refunds are not available after three (3) days of execution, as substantial work begins immediately.
  The Phase 1 service purchased was completed and delivered on time, with no complaints raised at that time.
  Phase 2 was never purchased, and it was made clear during authorization that it would be a separate cost at the client’s discretion.
  We strongly disagree with the characterization of our company as a “sham.” Our role was to provide the agreed-upon Phase 1 service, which was delivered in full and on time. We also have both a signed contract and voice authorization to support this.
  
  That said, we remain committed to working with our clients. If Ms. ****** has additional concerns about the service rendered, we encourage her to contact our management team directly so we may address them constructively through our established Complaint Resolution Process outlined in her contract

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:
  On 6/12/25 I was contacted by a representative of Digital Forensics regarding a service they offer. During the interaction, the representative used high-pressure tactics that caused me significant fear and stress, including statements implying that if I did not sign immediately, my situation would worsen.
  
  Despite my initial hesitation, the representative continued to insist that I act on the spot, leaving me feeling I had no reasonable choice but to agree. This interaction meets the definition of contract signed under duress, as my consent was obtained through intimidation and undue pressure rather than my free will.
  
  At no point did I feel I had the time, space, or opportunity to review the agreement properly or to seek advice before committing.
  
  Supporting Facts:
  • The conversation took place on 6/12/25
  • The representative identified themselves as **** ******.
  • Phrases used included - “If you don’t act now, the situation will get worse”
  • The agreement was signed immediately after this conversation due to the pressure applied.
  
  Resolution Sought:
  • Immediate cancellation of all agreements signed under duress.
  • No further contact from the company.
  
  Additional Notes:
  I am filing this complaint to create a formal record of the incident and to prevent similar tactics from affecting other consumers in the future. I request that all communications regarding this matter be in writing for documentation purposes.

  Business Response

  Date: 08/18/2025

  
  We respectfully disagree with the complaint. The customer, ***** ******* (Case #******), contacted us seeking assistance and then retained our services by (1) signing our Services Agreement & Payment Plan Authorization and (2) providing a recorded voice authorization confirming he was not under duress. The signed agreement explicitly affirms that the client is of sound mind, not under duress, had the opportunity to obtain independent legal advice, agreed to email delivery of results, and accepted the complaint-resolution process and payment plan terms.
  
  Timeline & Facts
  6/12/2025 – Intake & Retainer. Mr. ******* initiated contact, signed the Services Agreement & Payment Plan, and provided his payment authorization. The agreement confirms he was not under duress and understood the terms, including our delivery method (email), refund windows, and the step-by-step Complaint Resolution Process should concerns arise.
  Phase I Work Completed. Our analyst began the matter immediately and completed Phase I within three days (as reflected on the itemization in the signed authorization). We then attempted to deliver the work product per the agreed method and followed up by phone/email; we did not receive a response.
  No Issue Raised Until Missed Payment. We received no indication of dissatisfaction or a request to cancel within the contract’s refund window. The first time we heard of any dispute was after the first monthly installment went past due, when our finance team reached out regarding the missed payment—standard practice under the payment plan.
  
  Addressing Specific Allegations
  “High-pressure/duress.” The customer signed an agreement that expressly states he was not under duress and had the opportunity to seek independent counsel before signing. He also provided a separate, recorded voice authorization affirming this.
  “No time to review.” The agreement reiterates that the client had a reasonable opportunity to review terms and to obtain legal advice prior to execution.
  “Work not performed.” The Phase I service was performed and completed within the stated timeframe, and delivery was attempted per the agreed email method.
  “We reached out to him.” We do not solicit customers. Mr. ******* contacted us for help and voluntarily retained our service.
  
  Our Good-Faith Offer to Resolve
  We want to close this amicably. We are prepared to:
  Re-send the Phase I deliverables to a confirmed email address (or provide via secure link) and
  Schedule a review call to walk through findings and next steps,
  While also honoring the contract’s dispute-resolution pathway if the customer prefers.
  If the customer engages with us, we’re happy to pause further collection activity related to late fees while we complete delivery and discuss a workable payment arrangement consistent with the agreement.
  Requested BBB Outcome
  Given the above, this complaint appears to be an attempt to avoid payment after services were performed. We ask that the BBB mark this matter as Answered. We remain ready to provide the BBB (under appropriate privacy safeguards) with the signed agreement, the itemization reflecting Phase I completion and the voice authorization recording upon request.

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Zahir El-amin
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making my payments for the phase one and 2 which was offered to me at a greatly reduced rate. It's been a couple years and I have reached out several times to inquire the balance that I have left and have not gotten response. If I miss a payment they are fast with a response telling me legal actions will occur unless I pay. On one attempt to contact them they told me my contact number was wrong and when I responded they never responded back. I'm unsure what to do and need help as I feel they are taking advantage of my monthly payments by not giving me any closure in site. Please help me

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for bringing this to our attention. This service was purchased on 10/11/2023 at a significantly discounted rate. Our records indicate that we have made multiple attempts to contact you regarding your account and the remaining balance, but have not received a response.
  
  We understand your desire for closure and are more than willing to assist in bringing your account to resolution. However, continued service and support must be based on maintaining communication and addressing outstanding financial obligations. It is not accurate to suggest that we’ve ignored you, rather, we’ve responded promptly when possible, and would have gladly clarified your balance and account status if communication had been consistent.
  
  To move forward, we invite you to contact us directly at ************ **** *** so we can review your file with you, provide a full breakdown, and discuss next steps toward resolution.
  
  We are committed to finding a fair and amicable conclusion.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have sent several emails with no response but when i make a payment i receive the text response saying my payment was paid. To say that i have not been in contact is completely wrong.  When I've needed to update my information I've done so and continued payments. So I have been reachable without question. Why have i not received response to my emails from the representative which would have satisfied my complaint and concerns. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  
  
  Regards,
  
  
  
  ****** ****
   
  
  
  
  
  
  
  
   

  Business Response

  Date: 06/09/2025

  Please send an email directly to **********************************. We will be more than happy to assist you. 

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I am contacting in reference to my case I have open.  I still have not heard back from anyone at the company after sending multiple emails to representatives to inquire about my balance. But when I make a payment I get a "thank you" message back from the representatives. I've tried contacting different people and they have my card on file .. email and phone number. So when I ask them to contact me I just keep getting a response of email this "other person or call this "other number.  Why can't they call me? Or follow up with me. But instead of sending me a written response they keep telling me contact them. I guess they can just keep charging me every month and not response to my messages or follow up in any way.  I am at a loss and just don't want to end up in trouble or anything.. thank you for your time. 
  
  Regards,
  
  
  
  ****** ****
   
  
  
  
  
  
  
  
   

  Business Response

  Date: 06/18/2025

  Please find the attached financial statement regarding the remaining balance.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This busniess cons you into a contract, has no communications other then after 30 calls and e mails 3 days later( when a refund cannot bor given per contact) calls up eating lunch a d disgusting chewing, do not do business with them, the. Show a report woth blocked out information ( why I hired in the first place) it is a locked email, then get promised a refund and no further billing, contract canceled, then harassing calls continuously for no pay, all a big ******* scam..do not hire thos company ever

  Business Response

  Date: 06/04/2025

  We take all client concerns seriously and are committed to delivering our services with professionalism, transparency, and integrity.
  In response to Mr. ****** complaint, we would like to clarify several key points. This client entered into an agreement after receiving a full explanation of the scope of work. We maintain both a signed contract and a recorded voice authorization verifying that Mr. **** understood and agreed to the services to be provided.
  
  After reviewing our internal records and call recordings, we found no evidence to support the claim that any of our representatives behaved unprofessionally during a call, including the specific allegation referenced in the complaint.
  We have made multiple good-faith attempts to contact Mr. **** to discuss his concerns and resolve the matter constructively. Unfortunately, those efforts have not been reciprocated.
  
  While we understand that expectations may differ, we are confident that we delivered services consistent with the agreed scope. Nonetheless, we remain open to resolving this matter amicably. We kindly request that Mr. **** contact our office directly at ************ **** *** so we can work toward a resolution.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell victim to a extortion scheme from an unknown source. The source was demanding money and was threatening expose sensitive images of myself. In a panic I called Digital Forensic Corps for support. Digital Forensic Corps used similar scare tactics as my extorter to pressure me into their paying for their services while I was in distress and unable to process clearly. They failed to send me any substantial documentation of a payment plan after signing. When my initial service ended I declined further services as they failed to produce anything significant. When services ended they religiously called me everyday trying to get to purchase their services using scare tactics stating "suspects are returning at an alarming rate" and eventually added that services would be discounted by 50% to try and buy again. This continued through December when I finally blocked every number that was reaching out to me.

  Business Response

  Date: 05/28/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention.
  
  After reviewing your account, here’s what we found:
  You purchased expedited services from our company on 09/17/2024, and we
  completed and delivered the agreed-upon work by 09/20/2024. At the time of
  purchase, you opted for a financing plan due to affordability concerns, making
  a down payment while financing the remaining balance under the terms you
  signed.
  
  Our last recorded communication with you was on 10/28/2024,
  when we reached out to check on the status of your situation and to confirm
  whether you were satisfied with the results or required any further assistance.
  At that time, you indicated you did not have time to speak with us. Despite
  multiple follow-up attempts afterward, we unfortunately did not receive a
  response from you.
  
  On 05/17/2025, your payment method declined. As outlined in
  the contract, our billing department followed up with courtesy reminders
  regarding your past-due balance. While we understand your frustrations, we want
  to clarify that this complaint appears to be centered on the financial
  obligations associated with your account, rather than the services provided,
  which were completed months prior.
  
  That said, we remain open to working with you toward a
  resolution. We have made several attempts by phone and email to address the
  refund request you’ve raised here but have been unable to connect. We kindly
  invite you to reach out directly to our customer service department so we can
  review your concerns in detail and explore possible solutions.
  
  We value every client and are committed to fair, respectful
  resolution of any disputes.