Business Profile

Forensic Computers

Digital Forensics Corp.

This business is NOT BBB Accredited.

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Pattern of Complaints

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Representative,

I am writing to formally file a complaint against Digital Forensics Corp regarding deceptive business practices and failure to deliver promised services.

In June 2024, I engaged Digital Forensics Corp to assist with an online fraud incident. Based on their advertising and representations, I expected a thorough forensic investigation, transparency in their process, and reliable support. However, my experience was far from satisfactory.

Misleading Promises: The company presented itself as a professional digital forensic service, yet failed to provide substantive results or meaningful assistance. Their initial claims about their capabilities and expertise were exaggerated.

Lack of Transparency: Despite paying for their services, I received little to no clear communication about the progress of my case. When I sought clarification, I was met with evasive responses and vague assurances.

Unethical Business Practices: I believe Digital Forensics Corp operates as a predatory service, taking advantage of vulnerable individuals seeking help after experiencing online fraud. They misrepresent their ability to assist and fail to deliver on their contractual obligations.

Financial Loss: Due to their failure to provide adequate services, I suffered financial loss and wasted valuable time that could have been used to pursue legitimate investigative channels.

I urge the Better Business Bureau to investigate Digital Forensics Corp and hold them accountable for their misleading practices. I also request that this complaint be added to their BBB record to warn other consumers about their unethical operations.

Please let me know if any further details or documentation are required. I appreciate your assistance in addressing this matter.

Sincerely, Maxwell Strickland
Business Response
Date: 05/05/2025
This complaint misrepresents both the nature of our services
and the interactions we had with Mr. ***********

Mr. ********** purchased our expedited service on June 14,
2024, and both a signed service contract and recorded voice authorization were
obtained at the time of purchase. The work product, which he contracted for,
was delivered on June 17, 2024, within the agreed-upon expedited time frame.

Due to financial constraints, Mr. ********** was unable to
pay the full-service fee upfront. As a courtesy, our company allowed him to finance
the balance, extending goodwill beyond our standard payment terms. At no time
throughout the engagement did Mr. Strickland initiate any formal complaint or
report dissatisfaction through the channels clearly outlined in the contract he
signed.

All communication from Mr. ********** post-delivery related
exclusively to missed payments, not concerns about service quality,
performance, or transparency. His sudden dissatisfaction, emerging only after
failed payment obligations, appears disingenuous and inconsistent with his
earlier behavior.

Our company is transparent in our offerings, and our
marketing materials include clear disclaimers that no specific outcome is
guaranteed. We deliver investigative services within the scope of the service
agreement, and we do not misrepresent our capabilities. Any claim otherwise is
unsupported.

We are confident that this complaint is not based on a
legitimate failure of service, but rather a misuse of the BBB process in an
effort to evade financial responsibility.
We have provided the signed agreement to substantiate our
position.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called them the 14 got services ,that day counted as day one even though services started after 12:00 p.m.Edward 182 refused to let me cancel and another representaive kept sending me to edward.I waited called monday same thing.He explained they did the scan,but i advised him the scan didnt find the problem and my phones information was breached,why I hired yall.Edward,stated i was delusional.The person i made the complaint about is well know and has relatives in governor.This was my firsg time calling to report whos the one whos been doing it or put me on the list where you get no services.I know for a fact because of alot of situations and questions asks,I always get asked do you know whos doing.This program ,first want you comfortable enough to take your money ,then the services work for the person your complaining about or dont care if your a victim.Give us $99 no refunds and screw your problem.
Business Response
Date: 04/24/2025
Greetings,
We are writing to clarify our position regarding the interaction
with the ******** ******* and our organization.
Upon review of the recorded call with our representative, his statement was
that the customer’s assertion of a deliberate failure on our part to identify
the issue do to the alleged political connections seemed to be an
unsubstantiated and improbable conclusion “a bit of a reach.”
We wish to assure the BBB and Mrs. ******* that Digital
Forensics Corp (DFC) operates with the utmost integrity and has not affiliation
nor collaborative agreements that would compromise the quality and impartiality
of our services or findings. Our goal is to provide effective assistance to all
our customers.
To demonstrate our commitment to resolving this matter and
to ensure there is no perception of ill-will towards the customer, we will be
issuing a full refund of the services she purchased. We have already initiated
this process and will release the funds to her upon completion of the necessary
refund authorization.

We trust that this explanation and our commitment to issuing a refund will
address the concerns raise in this complaint.

Best regards,

Digital Forensics Corp.
Business Response
Date: 05/07/2025
*********

We have approved you refund and processed it to the payment method that we have on file. Please contact your financial institution for further instruction on when you will receive it. We have attempted to contact you for follow up but the phone number we have on file as well as the one that you provided in your complaint is disconnected and no longer in service. Please feel free to reach out to us directly so that we can assist with any other questions or concerns.
Customer Answer
Date: 05/07/2025
Better Business Bureau:

A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******** *******

Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23236154, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Carolina Moralez

A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used scare tactics to manipulate me into sending a wire transfer. No contract has been signed
Business Response
Date: 04/18/2025
Greetings,

After reviewing the the information submitted we noticed that there was an issue with the sending of the service agreement which should have been triggered automatically. As of now the wire transfer has been refunded. Please let us know if there is anything else that is needed to resolve this issue.

Thank you.
Initial Complaint
Date:04/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This case, #******, was started approximately 2 24 2025. I'm 77 years old I have Parkinson disease and dementia. I have a PCA that helps fill out all my form like food stamps, low income energy assistance and subsidized rent. She is helping me with this complaint. I have an especially hard time understanding and responding to verbal questions. After receiving a cyber blackmail attempt I was looking for help and without telling my PCA I talked to Digitsl Forensics. They told me I needed immediately help and that these criminals have sophisticated photo shoppng skills and can put children in imges with me. I was under duress and followed all their prompts to click on highlighted areas on my phone. They set me ,up on a $1500 financed plan that I was to pay $44 per month until it was paid off. They claimed to wrote the scammers and they disappeared. I was never shown any of these conversations. I paid them $50 down and one $45 payment. My PCA noticed the charge when going over my bank statement and I confided in her about my situation. She found that there were many complaints about this company to the BBB and suggested we file one. I am asking for your help in asking the company to close my case and not contact me again. My PCA is helping me change the debit card they bill and phone number and delete the email they have for me. Also she is deactivating my Facebook page. We feel my medical condition makes the contract invalid. We're trying to navigate to sign the HIPPA release form. Please let me know what else you need from us. My PCA is Nickole Elliott and it is her email and phone we listed with you.
Business Response
Date: 04/09/2025
Greetings,

Thank you for reaching out. We understand how sensitive and
overwhelming experiences like this can be, especially given the medical
challenges you're facing.

Had we been made aware of your condition from the beginning,
our team would have approached this situation differently. Our agreement does
include specific language regarding who is authorized to sign and initiate
services on a client’s behalf, and we deeply regret that this process was not
aligned with your needs or current circumstances.

Per your request, we are officially closing your case and
will no longer be contacting you. We also confirm that all billing and
communication will cease immediately. No further action is required from you at
this time in that regard.

Please know that we appreciate your honesty and the steps
you and your PCA, Nickole E******* have taken to resolve this matter. If any
further documentation or confirmation is needed on our end to assist you in
completing the HIPAA release or any related tasks, we will gladly cooperate
with Ms. Elliott to make the process as smooth as possible.

Thank you.
Christopher P*****

**********************************
Customer Answer
Date: 04/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

**** *******

Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** *******

Response taken over the phone by BBB Staff

They are still calling me at ************* please remove this phone number from your data base and do not call me

Business Response
Date: 05/01/2025
Hello,

We apologize that you received a phone call from our company. Your case has been marked for closure and removed from our dialer. You will no longer receive any phone calls. If you receive any further communications please feel free to contact us directly at ***********5. Thank you.
Customer Answer
Date: 05/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********* and I find the resolution is satisfactory.

Regards,

**** *******
Initial Complaint
Date:03/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 11 I spoke with a representative during a exploitation text from a scammer. I was not certain about using the service but he convinced me that I was doing the right thing. I was not sure, I thought I had called a different service, but was explained that I had a case already opened, again the scammer was harassing me during the call, again a different representative convinced me to buy there service. I was continually trying to figure out how much the service was, I had to by recommendation to sign the forms and they would get started. I foolishly gave in. I was told about how through they were, the only thing told to me was block the caller, which I did. I paid $2000. 00 dollars and was set up w/ the credit card for the remaining payment. A week later, still had not heard from digital forensics unless I inquired. When they did communicate it was to sell future protections. 10 days after the credit card I used was hacked, I had not used the card in almost a year. I called Digital forensics regarding the hack, and was explained that it could not have been them. ? I was not good with the answer that took maybe 2 minutes to come back with that answer. Hence the credit card company canceled my card and issued a new one. Each time Digital forensics has contacted me about the additional payments, when asked what the debt was that I had only given a down payment and does not count towards the service and that totally surprised me. I asked how much I had already paid, and every time was wrong, told $1500 until I said they were wrong I had paid more, oh yes I see that now. This business is possibly more harassing than the original scammer. Two weeks later on the local news they were talking about the subject and recommended to just block the caller. The ethics behind Digital forensics is very questionable. During the Digital forensics harassing texts they sent me another Individuals name and case #. there is a problem with this company
Business Response
Date: 03/28/2025
Dear ****,
We are writing in response to your complaint regarding your experience with our services. We understand your frustration and want to address your concerns directly.
Firstly, we would like to clarify our standard procedure regarding communication with scammers. Our company policy prioritizes the preservation of our clients' reputations. Blocking a scammer is generally not recommended, as it can sometimes escalate the situation or lead to the release of sensitive information. This is position our company has always taken with this subject and there is nothing published by Digital Forensics Corp. which states otherwise.
Secondly, regarding the payment schedule, the details of the service cost and payment breakdown were clearly outlined in the authorization form you signed. We encourage you to review this document to clarify any discrepancies.
Thirdly, we addressed your accusation regarding the unauthorized shopping trip at a local Walmart, which we confirmed was not a charge made by our company.
We understand that you have concerns about the communication and billing process. We recommend you contact our collections department directly, as they have made numerous attempts to reach you to resolve the outstanding balance. They are best equipped to address your specific billing questions and facilitate a resolution.
We strive to provide professional and ethical services to all our clients. We take your feedback seriously and are committed to resolving this matter fairly and efficiently.
Best,
*********** ******
**********************************
Initial Complaint
Date:03/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid nearly 4K to gave two devices forensically analyzed through stage 2. However I only received 1 device through stage 1 which provided a report to proceed with stage 2 which was to provide affidavit admissable in court. To date I have not received findings for stafe 2 on device 1 and no activity for stage 2, stage 1 for 2 devices is just under 1K. What did happen however is a recommendation to download checkpoint from the appstore and I was advised to remove it after 2 months as they only needed it for a download under surprise factor and yet it was accessed through a soc by my perpetrators. after canceling my sons credit card began being billed for the services. I have continued reaching out to them as my situation has escalated further and and implicated in crimes I am not committing. After numerous situations of being doxxed and incestigated and my freedoms threatened the company now says they only handle international cases and to go to local law enforcement who is scoffing that I was ripped off by these people. I however believe the services I was downloading were actually for services my perpetrator was engaged in to committ the offenses against me. Who were they working for and why did it do nothing but compromise me further. and where is my affidavit?
Business Response
Date: 03/20/2025
Greetings April.

We've reviewed your complaint and would like to advise you on what was completed. In 2022 you contacted DFC asking for assistance with Malware. When you requested monitoring which was part of the Phase 2 system you cancelled the service in 2023 then requested re-activation two month later, then cancelled again in January of 2024.

At this point more than a year has passed since we provided the initial services and we can not speak to the current condition of these devices.

Thank you.
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They lie to me. I am asking to lowest price they go ahead run with high prices I do not accept that why I am upset
Business Response
Date: 03/18/2025
Greetings Don,

With regard to the complaint you filed, we are unsure what you are looking for as far as resolution. The choice of product and the pricing is reviewed with and chosen by the client in every instance of business with Digital Forensics Corp. If you did not want to engage with our company for the price outlined in our service contract you were under no obligation to sign and authorize the work to be completed.

Best,

Digital Forensics Corp.
Initial Complaint
Date:03/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
09 March I was contacted by an online extortionist. I found out about Digital Forensics which claimed to be able to assist in these matters. Through a series of high pressure sales techniques and scare tactics I paid $1500 as part of a 20,000 service. This was for a 15 day protection but turned out to only be 2.

During the review of the phase 1 report the black mail contacted me again and the reviewer then started pressuring me to sign up for an additional $2K service for an additional 6 months of time. the report they gave me contained none of the information they claimed it would and even included technology that was not possible to do.
Business Response
Date: 03/17/2025
Dear *** **********

We understand you have expressed concerns regarding the
services provided by Digital Forensics, specifically relating to your
experience following contact from an online extortionist.
Firstly, regarding the duration of the initial service: As
per the contract you signed, the $1500 payment was for Phase 1, which included
the delivery of the Phase 1 report within 15 days. This deliverable was met.
Secondly, you mentioned experiencing "high-pressure
sales techniques and scare tactics." Upon reviewing the call recordings
and communications, we found no evidence to support this claim. Our team member
presented the situation based on the information you provided and offered
various options for proceeding. This is standard practice. The suggestion of
our reputation monitoring service, a separate product known as a Phase 2, is
also in line with our contractual agreement, which clearly states that such
monitoring is not included in the initial Phase 1 service.
Regarding your statement that the report "contained
none of the information they claimed it would and even included technology that
was not possible to do," we are prepared to address this. We understand
your concern about the report's contents. If you have specific questions or
require clarification on any aspect of the report, we are happy to arrange a
review with another member of our team. This will allow us to address any
misunderstandings and provide further explanation.
However, based on our contractual obligations and the
services rendered, we cannot offer a refund. The Phase 1 report was delivered
within the agreed-upon timeframe, and the claims of pressure tactics have been
refuted through our internal review.
We remain committed to providing professional services.

Sincerely,

The Digital Forensics Team.
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec. 15, 2024, I received extortion email. I found Digital Forensics listed online, called, and spoke to Joseph. He spoke of their expertise in finding hackers, used scare tactics, and kept lowering price, until I accepted.

He directed me how to answer the extortion email and said to contact him when they responded. I tried to reach him multiple times, talking to other representatives, who gave different answers, such as telling me hackers “rarely do anything with blackmail information". A few days later Joseph called back. When he’d answer my questions his answers that were not consistent to what I was finding.

Dec. 19, I was contacted by David who remotely logged in and checked my phone, router, and laptop for security breaches. I asked questions such as about bad email address popping up on my laptop when I tried to log on. He asked me to send those to him. I did, with no response. He also failed to catch some more-obvious-seeming items, such a rule had been set up, by someone, in my emails forwarding my emails to someone else.I found this.

Dec. 28, I received review from Joseph where he shared their findings. The only finding listed as what they had found, was the extortionist’s email address I had given them. I asked questions such as the bad email addresses popping up on my computer when I tied to log on to email. He provided an incorrect explanation, blaming the way I was logging on. I tried what he said and it did not change the issue. He asked me to send the email addresses. I did and did not receive a response. Then he used scare tactics again to try to sell me on more service from their company and tried offering a drawn out payment plan.

Digital Forensics Corp representatives were inconsistent with what they told me, slow responding, missed obvious issues, and seemed to just push for money for services that had no results.
I paid them $1999.00.
Business Response
Date: 03/19/2025
Greetings Erik,

After reviewing the case information and the calls that you had with our team, I'd like to speak with you further to process a resolution to this issue.
You can reach me via email at **********************************

Customer Answer
Date: 03/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** *********

Response received by BBB Staff via email

I reached out twice to the email given by Digital Forensics Corp. in their response.

I have not seen a response from them.

Please keep this complaint open.

I have attached the letter from BBB from the website and my two emails I sent to Digital Forensics Corp. Can you confirm my personal email address won't show on public record for this?

Thanks,
**** **********
Business Response
Date: 03/28/2025
Greetings *****

I understand we've schedule via email but I just wanted to note in this chat that communication has been sent out to ensure our connection in resolving this matter.

Thank you..
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** *********

Response received via email to BBB Staff
Called Digital Forensics contact, Christopher P. last week, was told by another representative he would call me back. I didn't hear back. I emailed the proposed time to speak for today. We agreed to talk today at 9amPT.
Their company did not call. I reached out via email ten minutes after he was to call and was told Christopher was out sick. Other associate offered to help answer questions. I emailed back and did not receive a response.

Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** *********

Response received via email to BBB Staff

Called Digital Forensics contact, Christopher P. last week, was told by another representative he would call me back. I didn't hear back. I emailed the proposed time to speak for today. We agreed to talk today at 9amPT.
Their company did not call. I reached out via email ten minutes after he was to call and was told Christopher was out sick. Other associate offered to help answer questions. I emailed back and did not receive a response.

Business Response
Date: 04/09/2025
Greetings,

At this time we've sent the refund authorization to complete your refund request.

Please advise if anything else is needed at this time.
Thank you.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December signed agreement to use the services of Digital Forensics Corp.
Changed my decision and did NOT use their services.
I have been calling and texting them to discuss a refund.
They refuse to speak to me.
Business Response
Date: 02/28/2025
Greetings,

After reviewing the details of your case, I'd ask that you reach out to me directly to process this refund.

Please note that this delay in completing the refund was due to the fact that you issued a chargeback through your credit card company. You cited this as the fact that we did not have you ie: "The Cardholders" authorization. When a chargeback is issued on an account we can not issue a refund until the chargeback is rule on by the card company.

Our team reached out to you from 01/06/2025 - 01/08/2025 leaving voice messages in regards to how the refund would need to be processed and the cancellation document you'd have to sign. Instead, you chose to go through your credit card company which ruled the chargeback in our favor.

Please respond via email for additional information on how to proceed.

Thank you.

Christopher P*****
[email protected]
Customer Answer
Date: 03/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ********

Customer Answer
Date: 03/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ********

Customer Answer
Date: 03/04/2025
First, Digital Forensics HAS BEEN PAID by my credit card company.
Second, an email wasmsent to them on Friday, in accordance with THEIR REQUEST.
They have not responded

Gary
Business Response
Date: 03/20/2025
Greetings Gary,

Our accounting team has attempted to contact you multiple times to process this refund now that the chargeback settlement is completed.

Please reach out directly to me if you would still like this to be processed.
**********************************
Customer Answer
Date: 03/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ********

Business Response
Date: 03/28/2025
Greetings Gary,

We've confirmed that the refund was issued to your bank on 03/24/2025 for the amount requested.

Please confirm that this has gone through as we show the accepted data as 03/24/2025.

Best.
Customer Answer
Date: 03/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

**** ********

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Digital Forensics Corp. is NOT a BBB Accredited Business.