Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  5755 Granger Rd Ste 900 Seven Hills, OH 44131-1461

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp

  3107 S 3rd St Louisville, KY 40214

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11 I spoke with a representative during a exploitation text from a scammer. I was not certain about using the service but he convinced me that I was doing the right thing. I was not sure, I thought I had called a different service, but was explained that I had a case already opened, again the scammer was harassing me during the call, again a different representative convinced me to buy there service. I was continually trying to figure out how much the service was, I had to by recommendation to sign the forms and they would get started. I foolishly gave in. I was told about how through they were, the only thing told to me was block the caller, which I did. I paid $2000. 00 dollars and was set up w/ the credit card for the remaining payment. A week later, still had not heard from digital forensics unless I inquired. When they did communicate it was to sell future protections. 10 days after the credit card I used was hacked, I had not used the card in almost a year. I called Digital forensics regarding the hack, and was explained that it could not have been them. ? I was not good with the answer that took maybe 2 minutes to come back with that answer. Hence the credit card company canceled my card and issued a new one. Each time Digital forensics has contacted me about the additional payments, when asked what the debt was that I had only given a down payment and does not count towards the service and that totally surprised me. I asked how much I had already paid, and every time was wrong, told $1500 until I said they were wrong I had paid more, oh yes I see that now. This business is possibly more harassing than the original scammer. Two weeks later on the local news they were talking about the subject and recommended to just block the caller. The ethics behind Digital forensics is very questionable. During the Digital forensics harassing texts they sent me another Individuals name and case #. there is a problem with this company

  Business Response

  Date: 03/28/2025

  Dear ****,
  We are writing in response to your complaint regarding your experience with our services. We understand your frustration and want to address your concerns directly.
  Firstly, we would like to clarify our standard procedure regarding communication with scammers. Our company policy prioritizes the preservation of our clients' reputations. Blocking a scammer is generally not recommended, as it can sometimes escalate the situation or lead to the release of sensitive information. This is position our company has always taken with this subject and there is nothing published by Digital Forensics Corp. which states otherwise.
  Secondly, regarding the payment schedule, the details of the service cost and payment breakdown were clearly outlined in the authorization form you signed. We encourage you to review this document to clarify any discrepancies.
  Thirdly, we addressed your accusation regarding the unauthorized shopping trip at a local Walmart, which we confirmed was not a charge made by our company.
  We understand that you have concerns about the communication and billing process. We recommend you contact our collections department directly, as they have made numerous attempts to reach you to resolve the outstanding balance. They are best equipped to address your specific billing questions and facilitate a resolution.
  We strive to provide professional and ethical services to all our clients. We take your feedback seriously and are committed to resolving this matter fairly and efficiently.
  

  Best, 

  *********** ******
  **********************************

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly 4K to gave two devices forensically analyzed through stage 2. However I only received 1 device through stage 1 which provided a report to proceed with stage 2 which was to provide affidavit admissable in court. To date I have not received findings for stafe 2 on device 1 and no activity for stage 2, stage 1 for 2 devices is just under 1K. What did happen however is a recommendation to download checkpoint from the appstore and I was advised to remove it after 2 months as they only needed it for a download under surprise factor and yet it was accessed through a soc by my perpetrators. after canceling my sons credit card began being billed for the services. I have continued reaching out to them as my situation has escalated further and and implicated in crimes I am not committing. After numerous situations of being doxxed and incestigated and my freedoms threatened the company now says they only handle international cases and to go to local law enforcement who is scoffing that I was ripped off by these people. I however believe the services I was downloading were actually for services my perpetrator was engaged in to committ the offenses against me. Who were they working for and why did it do nothing but compromise me further. and where is my affidavit?

  Business Response

  Date: 03/20/2025

  Greetings April. 
  
  We've reviewed your complaint and would like to advise you on what was completed.  In 2022 you contacted DFC asking for assistance with Malware.  When you requested monitoring which was part of the Phase 2 system you cancelled the service in 2023 then requested re-activation two month later, then cancelled again in January of 2024.  
  
  At this point more than a year has passed since we provided the initial services and we can not speak to the current condition of these devices. 
  
  Thank you. 

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie to me. I am asking to lowest price they go ahead run with high prices I do not accept that why I am upset

  Business Response

  Date: 03/18/2025

  Greetings Don, 
  
  With regard to the complaint you filed, we are unsure what you are looking for as far as resolution.  The choice of product and the pricing is reviewed with and chosen by the client in every instance of business with Digital Forensics Corp.  If you did not want to engage with our company for the price outlined in our service contract you were under no obligation to sign and authorize the work to be completed.  
  
  Best, 
  
  Digital Forensics Corp. 

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09 March I was contacted by an online extortionist. I found out about Digital Forensics which claimed to be able to assist in these matters. Through a series of high pressure sales techniques and scare tactics I paid $1500 as part of a 20,000 service. This was for a 15 day protection but turned out to only be 2.
  
  During the review of the phase 1 report the black mail contacted me again and the reviewer then started pressuring me to sign up for an additional $2K service for an additional 6 months of time. the report they gave me contained none of the information they claimed it would and even included technology that was not possible to do.

  Business Response

  Date: 03/17/2025

  Dear *** **********
  
  We understand you have expressed concerns regarding the
  services provided by Digital Forensics, specifically relating to your
  experience following contact from an online extortionist.
  Firstly, regarding the duration of the initial service: As
  per the contract you signed, the $1500 payment was for Phase 1, which included
  the delivery of the Phase 1 report within 15 days. This deliverable was met.
  Secondly, you mentioned experiencing "high-pressure
  sales techniques and scare tactics." Upon reviewing the call recordings
  and communications, we found no evidence to support this claim. Our team member
  presented the situation based on the information you provided and offered
  various options for proceeding. This is standard practice. The suggestion of
  our reputation monitoring service, a separate product known as a Phase 2, is
  also in line with our contractual agreement, which clearly states that such
  monitoring is not included in the initial Phase 1 service.
  Regarding your statement that the report "contained
  none of the information they claimed it would and even included technology that
  was not possible to do," we are prepared to address this. We understand
  your concern about the report's contents. If you have specific questions or
  require clarification on any aspect of the report, we are happy to arrange a
  review with another member of our team. This will allow us to address any
  misunderstandings and provide further explanation.
  However, based on our contractual obligations and the
  services rendered, we cannot offer a refund. The Phase 1 report was delivered
  within the agreed-upon timeframe, and the claims of pressure tactics have been
  refuted through our internal review.
  We remain committed to providing professional services.
  

  
  Sincerely,
  
  The Digital Forensics Team. 

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 15, 2024, I received extortion email. I found Digital Forensics listed online, called, and spoke to Joseph. He spoke of their expertise in finding hackers, used scare tactics, and kept lowering price, until I accepted.
  
  He directed me how to answer the extortion email and said to contact him when they responded. I tried to reach him multiple times, talking to other representatives, who gave different answers, such as telling me hackers “rarely do anything with blackmail information". A few days later Joseph called back. When he’d answer my questions his answers that were not consistent to what I was finding.
  
  Dec. 19, I was contacted by David who remotely logged in and checked my phone, router, and laptop for security breaches. I asked questions such as about bad email address popping up on my laptop when I tried to log on. He asked me to send those to him. I did, with no response. He also failed to catch some more-obvious-seeming items, such a rule had been set up, by someone, in my emails forwarding my emails to someone else.I found this.
  
  Dec. 28, I received review from Joseph where he shared their findings. The only finding listed as what they had found, was the extortionist’s email address I had given them. I asked questions such as the bad email addresses popping up on my computer when I tied to log on to email. He provided an incorrect explanation, blaming the way I was logging on. I tried what he said and it did not change the issue. He asked me to send the email addresses. I did and did not receive a response. Then he used scare tactics again to try to sell me on more service from their company and tried offering a drawn out payment plan.
  
  Digital Forensics Corp representatives were inconsistent with what they told me, slow responding, missed obvious issues, and seemed to just push for money for services that had no results.
  I paid them $1999.00.

  Business Response

  Date: 03/19/2025

  Greetings Erik, 
  
  After reviewing the case information and the calls that you had with our team, I'd like to speak with you further to process a resolution to this issue.  

  You can reach me via email at **********************************
  
  
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *********
  
  
  
  
  
  Response received by BBB Staff via email
  
  
  
   I reached out twice to the email given by Digital Forensics Corp. in their response.
  
  I have not seen a response from them. 
  
  Please keep this complaint open.
  
  I have attached the letter from BBB from the website and my two emails I sent to Digital Forensics Corp. Can you confirm my personal email address won't show on public record for this?
  
  Thanks,
  **** **********

  Business Response

  Date: 03/28/2025

  Greetings ***** 
  
  I understand we've schedule via email but I just wanted to note in this chat that communication has been sent out to ensure our connection in resolving this matter.  
  
  Thank you.. 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *********
  
  
  
  
  
  
  
  Response received via email to BBB Staff

  Called Digital Forensics contact, Christopher P. last week, was told by another representative he would call me back. I didn't hear back. I emailed the proposed time to speak for today. We agreed to talk today at 9amPT. 

  Their company did not call. I reached out via email ten minutes after he was to call and was told Christopher was out sick. Other associate offered to help answer questions. I emailed back and did not receive a response.

  
  
   

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *********
  
  
  
  
  
  Response received via email to BBB Staff
  
  Called Digital Forensics contact, Christopher P. last week, was told by another representative he would call me back. I didn't hear back. I emailed the proposed time to speak for today. We agreed to talk today at 9amPT. 
  Their company did not call. I reached out via email ten minutes after he was to call and was told Christopher was out sick. Other associate offered to help answer questions. I emailed back and did not receive a response.
  

  
  

  
  
  
  
   

  Business Response

  Date: 04/09/2025

  Greetings, 
  
  At this time we've sent the refund authorization to complete your refund request.  
  
  Please advise if anything else is needed at this time.  

  Thank you. 

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December signed agreement to use the services of Digital Forensics Corp.
  Changed my decision and did NOT use their services.
  I have been calling and texting them to discuss a refund.
  They refuse to speak to me.

  Business Response

  Date: 02/28/2025

  Greetings, 
  
  After reviewing the details of your case, I'd ask that you reach out to me directly to process this refund.  
  
  Please note that this delay in completing the refund was due to the fact that you issued a chargeback through your credit card company. You cited this as the fact that we did not have you ie: "The Cardholders" authorization. When a chargeback is issued on an account we can not issue a refund until the chargeback is rule on by the card company. 
  
  Our team reached out to you from 01/06/2025 - 01/08/2025 leaving voice messages in regards to how the refund would need to be processed and the cancellation document you'd have to sign. Instead, you chose to go through your credit card company which ruled the chargeback in our favor. 
  
  Please respond via email for additional information on how to proceed. 
  
  Thank you. 
  
  Christopher P*****
  [email protected]

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ********
   
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 03/04/2025

  First, Digital Forensics HAS BEEN PAID by my credit card company.

  Second, an email wasmsent to them on Friday, in accordance with THEIR REQUEST.

  They have not responded

   

  Gary

  Business Response

  Date: 03/20/2025

  Greetings Gary, 
  
  Our accounting team has attempted to contact you multiple times to process this refund now that the chargeback settlement is completed.  
  
  Please reach out directly to me if you would still like this to be processed. 

  **********************************

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ********
   
  
  
  
  
  
  
  
   

  Business Response

  Date: 03/28/2025

  Greetings Gary, 
  
  We've confirmed that the refund was issued to your bank on 03/24/2025 for the amount requested.  
  
  Please confirm that this has gone through as we show the accepted data as 03/24/2025.  
  
  Best. 

  Customer Answer

  Date: 03/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deals with sextortion. They claim they will get the blackmailers off of you if you pay them through phases. They made me sign and consent to the payments because I was under stress during the blackmailing service back in October of 2023. The proof of what they did on that day was the agent texting as me and sending a cease and desist to the blackmailers. Since then I’ve have still been paying them monthly almost 2 years later!

  Business Response

  Date: 02/25/2025

  Greetings, 
  
  We appreciate you reaching out regarding your concerns. After reviewing your case, including the services provided and the agreements you signed, we must respectfully decline your request for a refund.

  Our records indicate that the payment terms were clearly outlined and agreed upon both in writing and through a recorded voice authorization. Additionally, the services rendered were based on the plan you confirmed, and our team provided assistance as described in the agreement.

  If you have specific concerns about the charges or services rendered, we are happy to provide a breakdown for your reference. However, as the services were delivered in accordance with the agreement, no refund will be issued.

  Should you require further clarification, please let us know.

  Sincerely,

  Christopher P*****
  **********************************

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the business on January 17, 2025. The payment schedule included a $750 to begin services that was paid on 1/17/25. I agreed to make three more payments of $289.62 due on the 17th of each month, for the next three months until the balance was fully paid on 4/17/25. The payments will be automatically debited from my credit card.
  
  According to the authorization form I signed, I was supposed to receive a Phase 1 report of my case within 30 days. During this time, I've been contacted multiple times by a supervisor to gauge my satisfaction. Every conversation has led to the same thing: empty promises that my case manager will call me back with an update. Every time I call my case manager is not available, has left for the day, too busy, and has not once returned my call. On January 31, 2025, the case manager texted me saying that Phase 1 is wrapping up and to call him to schedule a review. I called him later that day only to find out he's already left for the day. I left a message as I have countless times before. Have followed up and continue to get the runaround. He's busy. Will call me back. No attempt has been made by the case manager or the supervisor to rectify the situation. Just empty promises of, I've left a direct message to him, or I've left a message with no follow-thru whatsoever.

  Business Response

  Date: 02/13/2025

  Hello Neil, 
  
  Thank you for reaching out and sharing your concerns. We deeply regret any frustration or inconvenience you've experienced during this process, and we appreciate the opportunity to address your feedback. 
  
  After reviewing your case, including the scheduled call with Mark completed on 02/13/2025 at 3:15 p.m. which you had scheduled earlier in the week, it appears that the review was conducted within the 30-day timeframe outline in your agreement. Additionally, based on the information relayed during your conversation with Mark, it seems that you were satisfied with the content delivered and that it met your expectations. 
  
  That said, we understand how important timely communication is and sincerely apologize for the delays and lack of follow-through on callback from your case manager. This is not the level of service we strive to provide, and your feedback has been shared with our team. 
  
  If there are any specific concerns or issues with the service itself that you would like to discuss further, we'd be happy to schedule a call with our customer service team during the week of February 17th, 2025, to address them directly and work toward a resolution. Please feel free to reach out to my email directly. 
  
  Thank you for your patience and understanding as we work to improve your experience. 
  
  Best, 
  
  Christopher P*****
  **********************************

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  **** ********
  
  
  
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had faced sextortion lately. I dealt with their service. Transaction was on January 20th around 1am in my time zone around 1500USD. I had to finance with 500CAD + tax as down payment and around 1300CAD over 8 months. I handed my Telegram to them as that's where the sextortion happened. Sadly, they weren't "able" to track the suspect down. I got the phase 1 report and it lacked the landing I had hoped for. They sent the supposed tracking link and kept trying to intimidate the supsect before blocking them. Sadly, the suspect didn't get a chance to view the link and the messages afterwards. Telegram screenshots on the report showed their messages sent but not read by the other end (the suspect). The conclusion highly suggested a phase 2. It shouldn't be by the lack of patience the group had with the suspect. I also tried to e-mail my case manager regarding the case as the suspect started talking to me on ******** threatening me to talk or they'll start leaking the video, no calls from them, no e-mails, no messages. No trace from them. I am over the 3 days of the refund policy yet the performance lacks the price tag so I would at least like to cut a few or the rest of my monthly financial invoices over the 8 months.

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  Thank you for reaching out and sharing your concerns. We are sorry to hear that you were disappointed with the service provided. Given the nature of the work we do, we strive to assist our clients to the best of our ability, but as you know, results cannot be guaranteed. 
  
  That said, we take your feedback seriously and want to ensure that we address your concerns. We are reaching out to you to discuss your case further and see if we can come to a resolution based on what you have presented. 
  
  Please respond to the email that comes from my address listed below. 
  
  Best regards, 
  Chris P*****
  **********************************

  Customer Answer

  Date: 02/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****** ********
  
  
  
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Digital Forensics Corp to help with an issue I was having with being blackmailed. First of all, Freddie was extremely rude and talked to me like I was an idiot. They take advantage of individuals in a vulnerable situation.
  
  I hired them to stop an individual who was telling me they would come to the U.S. or kill themselves live on social media.
  
  When I spoke to Freddie about the case I mentioned multiple times that the phase 1 included going after the criminal and he said yes. Phase One actually only covered getting information about the individual and where they are located by getting their IP address.
  
  Additionally, I kept asking Freddie what constituted meeting phase 2, and he kept saying not to worry about that because I probably wouldn’t need it
  
  Come to find out what constitutes needing phase 2 is if the individual does not respond to the cease and desist. The entire thing is a scam and deceitful. If Freddie would’ve told me that that was the criteria for needing phase 2, I wouldn’t have even done phase one.
  
  He was purposely deceptive and would not tell me what criteria we need to be. Met to need phase 2 when repeatedly asked.
  
  The entire business is a scam. I would say that 99.99% of people go on to pay for phase 2, because how many criminals are going to actually respond to a cease and assist.
  
  They are purposely deceitful, lie about what is included in phase one, and withhold information about what criteria needed for phase 2.

  Business Response

  Date: 02/03/2025

  Dear ******

  
  Thank you for taking the time to share your feedback. We are
  genuinely sorry to hear about your experience and regret that you felt
  dissatisfied with our services.
  We would like to address the concerns you have raised:

  
  Clarification
  on Phase 1 and Phase 2 Services: Based on your conversations with our
  team, it was communicated multiple times that completing a Phase 1 Report
  is a prerequisite before offering any services included in Phase 2. This
  process is essential as it allows our team to verify the identity and
  location of the perpetrator, ensuring that any subsequent actions are both
  targeted and effective. These details were also outlined in the contract
  you signed prior to engaging our services.

  
  Communication
  Regarding Service Details: We are sorry if there was any confusion
  during your discussions with our representative, Freddie. Our intention is
  never to mislead or withhold information but to provide clear guidance on
  the steps involved in resolving such sensitive matters. We understand the
  distress these situations can cause, and we strive to handle them with the
  utmost care and professionalism.
  

  Refund
  Process: We processed a full refund for the service prior to your
  filing of this complaint, as part of our commitment to customer
  satisfaction. Additionally, the release form you signed includes specific
  terms regarding filing claims post-completion of the refund, which we
  kindly ask you to review.

  
  Our team has taken all necessary steps to bring a resolution
  to this matter, including the refund of your payment. It appears that despite
  our efforts, we have not met your expectations. If there is anything further,
  we can do to assist you or clarify any remaining concerns, please do not
  hesitate to reach out.

  
  We wish you the best moving forward and hope you find the
  support you need to resolve your situation.

  
  Sincerely,
  
  *********** *etrus

  **********************************

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

   

  The company said they refunded me for phase 1, which is incorrect.  Also, I continually asked Freddie what constituted needing phase 2, where I was told multiple times not to worry about that as most people don’t need it.  They purposely withhold information on what criteria needs to be met to need phase 2.  
  

  After learning that the criteria is the perpetrator does not respond to the cease and desist, makes them a dangerous person.  This is bull and nothing more than a tactic to get more money.  I would say more than 90% of perpetrators don’t respond, which makes what he told me a lie (most people don’t need phase 2).  
  

  I asked multiple times about the criteria for phase 2 and they refused to give me a response.  Additionally, Freddie talked in a demeaning way to me by his tone.  
  
  
  Regards,
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  I've attached the transaction receipt showcasing that the refund was processed. I've also included the release you signed when requesting the refund for the service.  
  
  We suggest you review these in detail. 
  
  Thank you. 
  
  Christopher P*****

  **********************************

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  As mentioned, I am referring to a refund for phase one and not phase 2, which the PDF was attached for. I was misled in what phase one entailed and information was purposely withheld regarding phase 2.
  
  
  
  ****** *****