Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  Albuquerque, NM 87120

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Forensics Corp

  3107 S 3rd St Louisville, KY 40214

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This busniess cons you into a contract, has no communications other then after 30 calls and e mails 3 days later( when a refund cannot bor given per contact) calls up eating lunch a d disgusting chewing, do not do business with them, the. Show a report woth blocked out information ( why I hired in the first place) it is a locked email, then get promised a refund and no further billing, contract canceled, then harassing calls continuously for no pay, all a big ******* scam..do not hire thos company ever

  Business Response

  Date: 06/04/2025

  We take all client concerns seriously and are committed to delivering our services with professionalism, transparency, and integrity.
  In response to Mr. ****** complaint, we would like to clarify several key points. This client entered into an agreement after receiving a full explanation of the scope of work. We maintain both a signed contract and a recorded voice authorization verifying that Mr. **** understood and agreed to the services to be provided.
  
  After reviewing our internal records and call recordings, we found no evidence to support the claim that any of our representatives behaved unprofessionally during a call, including the specific allegation referenced in the complaint.
  We have made multiple good-faith attempts to contact Mr. **** to discuss his concerns and resolve the matter constructively. Unfortunately, those efforts have not been reciprocated.
  
  While we understand that expectations may differ, we are confident that we delivered services consistent with the agreed scope. Nonetheless, we remain open to resolving this matter amicably. We kindly request that Mr. **** contact our office directly at ************ **** *** so we can work toward a resolution.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell victim to a extortion scheme from an unknown source. The source was demanding money and was threatening expose sensitive images of myself. In a panic I called Digital Forensic Corps for support. Digital Forensic Corps used similar scare tactics as my extorter to pressure me into their paying for their services while I was in distress and unable to process clearly. They failed to send me any substantial documentation of a payment plan after signing. When my initial service ended I declined further services as they failed to produce anything significant. When services ended they religiously called me everyday trying to get to purchase their services using scare tactics stating "suspects are returning at an alarming rate" and eventually added that services would be discounted by 50% to try and buy again. This continued through December when I finally blocked every number that was reaching out to me.

  Business Response

  Date: 05/28/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention.
  
  After reviewing your account, here’s what we found:
  You purchased expedited services from our company on 09/17/2024, and we
  completed and delivered the agreed-upon work by 09/20/2024. At the time of
  purchase, you opted for a financing plan due to affordability concerns, making
  a down payment while financing the remaining balance under the terms you
  signed.
  
  Our last recorded communication with you was on 10/28/2024,
  when we reached out to check on the status of your situation and to confirm
  whether you were satisfied with the results or required any further assistance.
  At that time, you indicated you did not have time to speak with us. Despite
  multiple follow-up attempts afterward, we unfortunately did not receive a
  response from you.
  
  On 05/17/2025, your payment method declined. As outlined in
  the contract, our billing department followed up with courtesy reminders
  regarding your past-due balance. While we understand your frustrations, we want
  to clarify that this complaint appears to be centered on the financial
  obligations associated with your account, rather than the services provided,
  which were completed months prior.
  
  That said, we remain open to working with you toward a
  resolution. We have made several attempts by phone and email to address the
  refund request you’ve raised here but have been unable to connect. We kindly
  invite you to reach out directly to our customer service department so we can
  review your concerns in detail and explore possible solutions.
  
  We value every client and are committed to fair, respectful
  resolution of any disputes.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,
  
  I am writing to formally file a complaint against Digital Forensics Corp regarding deceptive business practices and failure to deliver promised services.
  
  In June 2024, I engaged Digital Forensics Corp to assist with an online fraud incident. Based on their advertising and representations, I expected a thorough forensic investigation, transparency in their process, and reliable support. However, my experience was far from satisfactory.
  
  Misleading Promises: The company presented itself as a professional digital forensic service, yet failed to provide substantive results or meaningful assistance. Their initial claims about their capabilities and expertise were exaggerated.
  
  Lack of Transparency: Despite paying for their services, I received little to no clear communication about the progress of my case. When I sought clarification, I was met with evasive responses and vague assurances.
  
  Unethical Business Practices: I believe Digital Forensics Corp operates as a predatory service, taking advantage of vulnerable individuals seeking help after experiencing online fraud. They misrepresent their ability to assist and fail to deliver on their contractual obligations.
  
  Financial Loss: Due to their failure to provide adequate services, I suffered financial loss and wasted valuable time that could have been used to pursue legitimate investigative channels.
  
  I urge the Better Business Bureau to investigate Digital Forensics Corp and hold them accountable for their misleading practices. I also request that this complaint be added to their BBB record to warn other consumers about their unethical operations.
  
  Please let me know if any further details or documentation are required. I appreciate your assistance in addressing this matter.
  
  Sincerely, Maxwell Strickland

  Business Response

  Date: 05/05/2025

  This complaint misrepresents both the nature of our services
  and the interactions we had with Mr. ***********
  
  Mr. ********** purchased our expedited service on June 14,
  2024, and both a signed service contract and recorded voice authorization were
  obtained at the time of purchase. The work product, which he contracted for,
  was delivered on June 17, 2024, within the agreed-upon expedited time frame.
  
  Due to financial constraints, Mr. ********** was unable to
  pay the full-service fee upfront. As a courtesy, our company allowed him to finance
  the balance, extending goodwill beyond our standard payment terms. At no time
  throughout the engagement did Mr. Strickland initiate any formal complaint or
  report dissatisfaction through the channels clearly outlined in the contract he
  signed.
  
  All communication from Mr. ********** post-delivery related
  exclusively to missed payments, not concerns about service quality,
  performance, or transparency. His sudden dissatisfaction, emerging only after
  failed payment obligations, appears disingenuous and inconsistent with his
  earlier behavior.
  
  Our company is transparent in our offerings, and our
  marketing materials include clear disclaimers that no specific outcome is
  guaranteed. We deliver investigative services within the scope of the service
  agreement, and we do not misrepresent our capabilities. Any claim otherwise is
  unsupported.
  
  We are confident that this complaint is not based on a
  legitimate failure of service, but rather a misuse of the BBB process in an
  effort to evade financial responsibility.
  We have provided the signed agreement to substantiate our
  position.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them the 14 got services ,that day counted as day one even though services started after 12:00 p.m.Edward 182 refused to let me cancel and another representaive kept sending me to edward.I waited called monday same thing.He explained they did the scan,but i advised him the scan didnt find the problem and my phones information was breached,why I hired yall.Edward,stated i was delusional.The person i made the complaint about is well know and has relatives in governor.This was my firsg time calling to report whos the one whos been doing it or put me on the list where you get no services.I know for a fact because of alot of situations and questions asks,I always get asked do you know whos doing.This program ,first want you comfortable enough to take your money ,then the services work for the person your complaining about or dont care if your a victim.Give us $99 no refunds and screw your problem.

  Business Response

  Date: 04/24/2025

  Greetings,
  We are writing to clarify our position regarding the interaction
  with the ******** ******* and our organization. 
  Upon review of the recorded call with our representative, his statement was
  that the customer’s assertion of a deliberate failure on our part to identify
  the issue do to the alleged political connections seemed to be an
  unsubstantiated and improbable conclusion “a bit of a reach.”
  We wish to assure the BBB and Mrs. ******* that Digital
  Forensics Corp (DFC) operates with the utmost integrity and has not affiliation
  nor collaborative agreements that would compromise the quality and impartiality
  of our services or findings. Our goal is to provide effective assistance to all
  our customers.
  To demonstrate our commitment to resolving this matter and
  to ensure there is no perception of ill-will towards the customer, we will be
  issuing a full refund of the services she purchased. We have already initiated
  this process and will release the funds to her upon completion of the necessary
  refund authorization.
  
  We trust that this explanation and our commitment to issuing a refund will
  address the concerns raise in this complaint.
  
  Best regards,
  
  Digital Forensics Corp. 

  Business Response

  Date: 05/07/2025

  *********
  
  We have approved you refund and processed it to the payment method that we have on file. Please contact your financial institution for further instruction on when you will receive it. We have attempted to contact you for follow up but the phone number we have on file as well as the one that you provided in your complaint is disconnected and no longer in service. Please feel free to reach out to us directly so that we can assist with any other questions or concerns. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******** *******
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23236154, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Carolina Moralez
  
  
  
  
  
  
  
  
  
   A.I never recieved calls from digital forensics or email,just the one telling me to docsign documents for a refund,my number is not disconnected or ever is .B.Digital forensics lied again,I had to call and dispute the charge.C.Why make me sign a contract that refund was disbursed back to me.May ,7,2025 and still no refund .That i had to dispute it before I never recieve it.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used scare tactics to manipulate me into sending a wire transfer. No contract has been signed

  Business Response

  Date: 04/18/2025

  Greetings, 
  
  After reviewing the the information submitted we noticed that there was an issue with the sending of the service agreement which should have been triggered automatically.  As of now the wire transfer has been refunded.  Please let us know if there is anything else that is needed to resolve this issue.  
  
  Thank you. 

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This case, #******, was started approximately 2 24 2025. I'm 77 years old I have Parkinson disease and dementia. I have a PCA that helps fill out all my form like food stamps, low income energy assistance and subsidized rent. She is helping me with this complaint. I have an especially hard time understanding and responding to verbal questions. After receiving a cyber blackmail attempt I was looking for help and without telling my PCA I talked to Digitsl Forensics. They told me I needed immediately help and that these criminals have sophisticated photo shoppng skills and can put children in imges with me. I was under duress and followed all their prompts to click on highlighted areas on my phone. They set me ,up on a $1500 financed plan that I was to pay $44 per month until it was paid off. They claimed to wrote the scammers and they disappeared. I was never shown any of these conversations. I paid them $50 down and one $45 payment. My PCA noticed the charge when going over my bank statement and I confided in her about my situation. She found that there were many complaints about this company to the BBB and suggested we file one. I am asking for your help in asking the company to close my case and not contact me again. My PCA is helping me change the debit card they bill and phone number and delete the email they have for me. Also she is deactivating my Facebook page. We feel my medical condition makes the contract invalid. We're trying to navigate to sign the HIPPA release form. Please let me know what else you need from us. My PCA is Nickole Elliott and it is her email and phone we listed with you.

  Business Response

  Date: 04/09/2025

  Greetings, 
  
  Thank you for reaching out. We understand how sensitive and
  overwhelming experiences like this can be, especially given the medical
  challenges you're facing.

  
  Had we been made aware of your condition from the beginning,
  our team would have approached this situation differently. Our agreement does
  include specific language regarding who is authorized to sign and initiate
  services on a client’s behalf, and we deeply regret that this process was not
  aligned with your needs or current circumstances.

  
  Per your request, we are officially closing your case and
  will no longer be contacting you. We also confirm that all billing and
  communication will cease immediately. No further action is required from you at
  this time in that regard.

  
  Please know that we appreciate your honesty and the steps
  you and your PCA, Nickole E******* have taken to resolve this matter. If any
  further documentation or confirmation is needed on our end to assist you in
  completing the HIPAA release or any related tasks, we will gladly cooperate
  with Ms. Elliott to make the process as smooth as possible.

  
  Thank you. 

  Christopher P*****
  
  **********************************

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  **** *******
  
  
  
  
  

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *******
  
  
  
  
  
  Response taken over the phone by BBB Staff

   

  They are still calling me at ************* please remove this phone number from your data base and do not call me
  
  
  
   

  Business Response

  Date: 05/01/2025

  Hello,
  
  We apologize that you received a phone call from our company. Your case has been marked for closure and removed from our dialer. You will no longer receive any phone calls. If you receive any further communications please feel free to contact us directly at ***********5. Thank you.

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********* and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  **** *******
   
  
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11 I spoke with a representative during a exploitation text from a scammer. I was not certain about using the service but he convinced me that I was doing the right thing. I was not sure, I thought I had called a different service, but was explained that I had a case already opened, again the scammer was harassing me during the call, again a different representative convinced me to buy there service. I was continually trying to figure out how much the service was, I had to by recommendation to sign the forms and they would get started. I foolishly gave in. I was told about how through they were, the only thing told to me was block the caller, which I did. I paid $2000. 00 dollars and was set up w/ the credit card for the remaining payment. A week later, still had not heard from digital forensics unless I inquired. When they did communicate it was to sell future protections. 10 days after the credit card I used was hacked, I had not used the card in almost a year. I called Digital forensics regarding the hack, and was explained that it could not have been them. ? I was not good with the answer that took maybe 2 minutes to come back with that answer. Hence the credit card company canceled my card and issued a new one. Each time Digital forensics has contacted me about the additional payments, when asked what the debt was that I had only given a down payment and does not count towards the service and that totally surprised me. I asked how much I had already paid, and every time was wrong, told $1500 until I said they were wrong I had paid more, oh yes I see that now. This business is possibly more harassing than the original scammer. Two weeks later on the local news they were talking about the subject and recommended to just block the caller. The ethics behind Digital forensics is very questionable. During the Digital forensics harassing texts they sent me another Individuals name and case #. there is a problem with this company

  Business Response

  Date: 03/28/2025

  Dear ****,
  We are writing in response to your complaint regarding your experience with our services. We understand your frustration and want to address your concerns directly.
  Firstly, we would like to clarify our standard procedure regarding communication with scammers. Our company policy prioritizes the preservation of our clients' reputations. Blocking a scammer is generally not recommended, as it can sometimes escalate the situation or lead to the release of sensitive information. This is position our company has always taken with this subject and there is nothing published by Digital Forensics Corp. which states otherwise.
  Secondly, regarding the payment schedule, the details of the service cost and payment breakdown were clearly outlined in the authorization form you signed. We encourage you to review this document to clarify any discrepancies.
  Thirdly, we addressed your accusation regarding the unauthorized shopping trip at a local Walmart, which we confirmed was not a charge made by our company.
  We understand that you have concerns about the communication and billing process. We recommend you contact our collections department directly, as they have made numerous attempts to reach you to resolve the outstanding balance. They are best equipped to address your specific billing questions and facilitate a resolution.
  We strive to provide professional and ethical services to all our clients. We take your feedback seriously and are committed to resolving this matter fairly and efficiently.
  

  Best, 

  *********** ******
  **********************************

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly 4K to gave two devices forensically analyzed through stage 2. However I only received 1 device through stage 1 which provided a report to proceed with stage 2 which was to provide affidavit admissable in court. To date I have not received findings for stafe 2 on device 1 and no activity for stage 2, stage 1 for 2 devices is just under 1K. What did happen however is a recommendation to download checkpoint from the appstore and I was advised to remove it after 2 months as they only needed it for a download under surprise factor and yet it was accessed through a soc by my perpetrators. after canceling my sons credit card began being billed for the services. I have continued reaching out to them as my situation has escalated further and and implicated in crimes I am not committing. After numerous situations of being doxxed and incestigated and my freedoms threatened the company now says they only handle international cases and to go to local law enforcement who is scoffing that I was ripped off by these people. I however believe the services I was downloading were actually for services my perpetrator was engaged in to committ the offenses against me. Who were they working for and why did it do nothing but compromise me further. and where is my affidavit?

  Business Response

  Date: 03/20/2025

  Greetings April. 
  
  We've reviewed your complaint and would like to advise you on what was completed.  In 2022 you contacted DFC asking for assistance with Malware.  When you requested monitoring which was part of the Phase 2 system you cancelled the service in 2023 then requested re-activation two month later, then cancelled again in January of 2024.  
  
  At this point more than a year has passed since we provided the initial services and we can not speak to the current condition of these devices. 
  
  Thank you. 

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie to me. I am asking to lowest price they go ahead run with high prices I do not accept that why I am upset

  Business Response

  Date: 03/18/2025

  Greetings Don, 
  
  With regard to the complaint you filed, we are unsure what you are looking for as far as resolution.  The choice of product and the pricing is reviewed with and chosen by the client in every instance of business with Digital Forensics Corp.  If you did not want to engage with our company for the price outlined in our service contract you were under no obligation to sign and authorize the work to be completed.  
  
  Best, 
  
  Digital Forensics Corp. 

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09 March I was contacted by an online extortionist. I found out about Digital Forensics which claimed to be able to assist in these matters. Through a series of high pressure sales techniques and scare tactics I paid $1500 as part of a 20,000 service. This was for a 15 day protection but turned out to only be 2.
  
  During the review of the phase 1 report the black mail contacted me again and the reviewer then started pressuring me to sign up for an additional $2K service for an additional 6 months of time. the report they gave me contained none of the information they claimed it would and even included technology that was not possible to do.

  Business Response

  Date: 03/17/2025

  Dear *** **********
  
  We understand you have expressed concerns regarding the
  services provided by Digital Forensics, specifically relating to your
  experience following contact from an online extortionist.
  Firstly, regarding the duration of the initial service: As
  per the contract you signed, the $1500 payment was for Phase 1, which included
  the delivery of the Phase 1 report within 15 days. This deliverable was met.
  Secondly, you mentioned experiencing "high-pressure
  sales techniques and scare tactics." Upon reviewing the call recordings
  and communications, we found no evidence to support this claim. Our team member
  presented the situation based on the information you provided and offered
  various options for proceeding. This is standard practice. The suggestion of
  our reputation monitoring service, a separate product known as a Phase 2, is
  also in line with our contractual agreement, which clearly states that such
  monitoring is not included in the initial Phase 1 service.
  Regarding your statement that the report "contained
  none of the information they claimed it would and even included technology that
  was not possible to do," we are prepared to address this. We understand
  your concern about the report's contents. If you have specific questions or
  require clarification on any aspect of the report, we are happy to arrange a
  review with another member of our team. This will allow us to address any
  misunderstandings and provide further explanation.
  However, based on our contractual obligations and the
  services rendered, we cannot offer a refund. The Phase 1 report was delivered
  within the agreed-upon timeframe, and the claims of pressure tactics have been
  refuted through our internal review.
  We remain committed to providing professional services.
  

  
  Sincerely,
  
  The Digital Forensics Team.