Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19th 2022 me and my wife drove to ************ Structures in ****** **** to purchase a Garde Shed. We paid for our shed in cash full price $4270. Our paperwork and our sales person *** Quoted us **** weeks for delivery. After many text and phone calls and 2 trips back up there, we still have no shed and when they do answer or call it always gets pushed further back. As of today its been over 34 weeks or 8 months. This is unacceptable. I am starting to think I was scammed. They should not give false delivery quote info if they can not meet there timeline, or even come close. I have over 30 years of ****************** and never dealt with a company this unprofessional. I would like to have my shed delivered. I paid them in good faith for a service I have not received.

  Business Response

  Date: 02/17/2023

  Will get out as soon as possible. **

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. But I've heard this before. So I guess we shall see.

  Regards,

  *********************

  ---

   

   

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a shed on September 2022 was told it would be 4-6 weeks delivery its going on 5 months and we have no shed. They keep giving us excuses and won't refund our $1,500 deposit because it's nonrefundable on the contract. I have requested a refund due to them not providing delivery within the 4-6 week period like we were told and its on the contract as well. They refuse to give us our $1,500 refund. They actually told me if I cancel they keep my $1,500 and charge me another $25.00 for canceling. I just read their reviews and it seems this is a pattern of theirs to do people like this. We trusted the salesman and now wished we would not have. What can we do?

  Business Response

  Date: 02/25/2023

  Building is in biild process .

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June the 16th 2021 I put down $5400 dollars for a 16x28 garage to be built on site they told me 2to 3 weeks it would be built on site 3 months goes by will multiple phones calls and all lies then was told they was going to build it and deliver it , well that hasn't happen so I wanted to cancell it in October and they never acknowledge it till Nov 2nd so i have been waiting on a refund which they told me would *********** to 12 weeks and it's been 12 weeks they won't return messages or answer there phones they want me to pay a restocking fee of 25% for what they breech the contract straight forward i have every message , text and all paperwork, and receipts where ive had to pay storage because of there lies , Don't trust this company at all !!!

  Business Response

  Date: 02/05/2023

  Spoke with *********** and he agreed to take his building.  

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a complaint againest timber creek seen there response that we dont exisit weel i have the docotmation to prove other wise i payed my deposit i have proff and they say we dont even exist i want a full refund plus damages for **** doller pad layed for shed and going in debt for pellets i had to return due to no shed to put them in if needed 9-8-2022 invoice number *** down payment ***.** transaction id **********

  Business Response

  Date: 01/23/2023

  I dont understand what he is saying.  

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  
  
  [Provide details of why you are not satisfied with this response.]
  
  
  
  Regards,
  
  
  
  ****** ********
  
  
  
  
  
  im not positive in the response we got they said it is done and will be delivered first 2 weeks of febuary it sure happened quick considering there response to first conplaint we didnt exist so if we do receive our shed i will up date it until its received i dont trust there words hope it the truth but as of now not to promosing thank you

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/22 I ordered a shed from Timer Creek Structures ********************************************************************** **************. I was told it would take 3-4 weeks. As of today I have not yet received my shed or the refund that I requested the end of October. I asked to be refunds ($2,821.47) the down payment which was half the cost. I have been given the run around throughout the process. They change their stories and dates. I am a single mom and this is a financial burden for my and my children. Please please help me

  Business Response

  Date: 01/20/2023

  Glad to refund it is 6 to 12 weeks from cancellation date for refund. **

• Initial Complaint

  Date:01/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/28/2022 I signed a contract on invoice number 73-14510 for a 14x40 ********************* totaling $14,554.86. I paid the deposit of $7,277.43 and was told me building would be built in 16 weeks. I have heard every excuse from them on being short staffed and delayed but yet they are still advertising that they are selling, building and delivering sheds all the time. I'm trying to be patient but it's been almost a year. All I'm asking for is my building .Pricing has went up so it would cost more for me to get a building from someone else now so unless they want to pay the difference they can build my building now

  Business Response

  Date: 01/19/2023

  Will b getting it delivered soon

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 8x12 chicken coop, paid in full on October 7, 2022 for $2,133.93. I was quoted 4-6 weeks. I continued to make daily and weekly calls with no return phone calls. I finally talked to someone that told me it was done, but waiting for the owner to release for delivery - that was before Thanksgiving. The next time I finally got ahold of someone they told me it hadn't been started and they had issues with staffing. No one could confirm if it had been completed or not. Then I was told it would be delivered the last week of December or first week of January. I called and they told me they didn't work the last week of December due to the weather. I asked for the drawing and dimensions to be sent to me again to ensure proper placement of the blocking - and no one sent it. NO ONE will answer the phones or return a phone call. I need this coop or I want a full refund.

  Business Response

  Date: 01/11/2023

  She is scheduled 

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been told so many different dates my cabin would be delivered. I asked the owner when itll actually be delivered he got snippy with me and told me Im driving him crazy and I have screenshots to prove it. I paid a month down payment because Im renting to own it. I ordered it back in march.

  Business Response

  Date: 01/05/2023

  SHE IS BEING DELIVERED TODAY AND SHE WAS DRIVING ME CRAZY. 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased a shed in the amount of a little over $3000 was told 12 weeks for delivery. To this day I still do not have the shed regardless of how many attempts I had to text leave messages or talk to people at the office. I have been given date after date after have not received my shed yet. The last dates that I was given was the week before or at the latest the week after Christmas which I told her was a lie as she was given me the dates. I have left 3 messages in the past week and have not received a phone call back although they had time to change the message on their voicemail stating that they would be out of the office until after the 1st of the year. I am assuming I should have contacted the Better Business Bureau a long time ago because that seems to be the only way anything is getting resolved. I am completely disgusted with their customer service or lack thereof and will never buy another thing from them again. At this point I just want my Shed as promised I feel like they just wanted people to cancel so they could get 25%.

  Business Response

  Date: 01/03/2023

  Can't not give anything off money wise but can offer her a free ramp. We r working on getting everyone delivered. And will have it to her by the end of the month or sooner. 

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************************

  ---

   

   

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pavilion on May 25th of 2022. I was advised the pavilion would be delivered within **** weeks. Tomorrow will make 31 weeks Ive been waiting with limited communication from the company despite multiple messages and phone calls. When I do make contact with someone, ** continuously told just 2 more weeks. Voicemail box is often full. I paid $2,233.72 upfront. This is ridiculous. When I stopped getting answers & advised I planned to speak with my lawyer I was advised to call anyone u feel necessary. I now have involved a lawyer to assist me. This company is unprofessional and STILL taking additional orders despite not being able to fulfill their current orders. I would like my pavilion delivered or a full refund.

  Business Response

  Date: 01/03/2023

  Building is complete and will b scheduled for delivery this week. **

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

  ---

   

  Very thankful to your delivery man, ********************, for his assistance in resolving this.