Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought and paid for a 12x20 shed Back in October, 5th 2022. Was told at that time it would be delivered in 8 weeks or less (8 weeks would be the first week in December). Called several times and been told it would be delivered in a week. Even have it in text, guaranteed by the owner, Tim. I want a full purchase price refund of $5324 (since they cannot honor the agreement) or my shed. To date (3/25/23) still no shed. Come on people just be up front, they are still taking orders! The email is [email protected].

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *************************** Purchased a 12x20 garage I had put $2,737 for down payment with TIMBER CREEK STRUCTURES ON THE DATE OF 03/16/22. I was told 12 to 14 weeks for delivery It is now goin on a little over a year I still have not received my 12x20 garage and after serveral calls and text I have gotten nothing but excuses and they are still taken order till this day. To resolve this issue I just like for my building to be delivered

  Business Response

  Date: 03/21/2023

  Working on getting them delivered. **

  Customer Answer

  Date: 03/26/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

  ---

   

  I will remove this complaint as long as my building is delivered in a reasonable time. Thank you.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5,2023 I purchased a 8x12 shed and I paid in full using a check. I was told that the shed would be delivered in 1-4 weeks after purchase. After several calls,many of which were unreturned to this company I have not received a shed. If they are unable to provide me with the shed I paid for I would like my money back.

  Business Response

  Date: 03/21/2023

  Will.get delivered asap. Th

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 12x40 shed on August 17th. I was told that it would be 8 to 10 weeks for delivery. It has now been almost 7 months and I cannot get a straight answer from anyone. I was told that I cannot get a refund for 10 to 12 weeks and that I would have to pay a restocking fee of 25% if I did cancel my order even though they are the ones in breach of contract.

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shed on 9/27/22, was told it would be delivered in 8 - 12 weeks ( also shown on receipt ) it is now march 8th 2023 and not only do I not get a delivery date. Its been over 5 months no call back. I paid 1/2 down with a discover card and the balance to be paid on delivery.

• Initial Complaint

  Date:03/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 12' x 24' storage shed from Timber Creek Structures, ******, ** on 9/26/2022, paid a 50% deposit of $2649.47, and was told the delivery would be in **** weeks. I have called a number of times to get a delivery date and have been told each time that "we'll call you when we have a date". We are now nearly 6 months later and I have no delivery date. I want a definite delivery date or a refund in full of my deposit.

  Business Response

  Date: 03/06/2023

  Will **********. 

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********.  The business has told me that they will deliver the storage shed ordered at the end of this week.  If the business delivers the shed by the end of this week, or at least by the end of next week (3/17/2023) I will consider this complaint resolved.

  Regards,

  ***********************

  ---

   

   

• Initial Complaint

  Date:03/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shed from this company and paid cash. I was told it will be delivered within 6-8 weeks of purchase. I ordered and paid for ******** on 7/8/2022, today is 3/4/2023. Still no shed. Ive called this company numerous times. I either get excuses and new promise dates or they ignore my calls altogether. I would seriously like my money back at this point. This company is still listing sheds for sale on ********* and offering some as repos or customer cannot accept. This makes no sense to me. How is this company still in business?

  Business Response

  Date: 03/06/2023

  We have talked to u multiple *************** will b delivered soon . 

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************, my husband, *********************, and I purchased a shed from Timbercreek Structures in the first week of June 2022. We paid 50% of the total cost on that date, $3,023.14. We were told at that time that the timeframe for delivery would be 8 to 15 weeks. The 15 weeks came and went and we heard nothing from TCS. We began calling them on a regular basis starting in September of 2022, On January 9, 2023, we were told our shed was projected to be ready for delivery "the first week in February if not sooner." We have made 15+ calls since then and have still not received our shed nor any answers as to when our shed will be ready.If we were to back out of the agreement we lose 80% of the 3k we put down and according to ****** reviews, those who have requested their 20% back have not received the funds. Today is February 24, 2023. It has been 37 weeks and 5 days, more than double the time we were quoted for this delivery. We have been given no answers, no apology and no monetary compensation. We are seeking one of three resolutions: 1. Delivery of purchase 2. Delivery with price adjustment 3. A full refund

  Business Response

  Date: 03/06/2023

  Will b delivered soon. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/2022 I purchased a shed from this company. Invoice 71-14275. I paid a required deposit of $4386.53. I was told my shed build could take up to 12 weeks. We are now 55 weeks later and I have no shed still and the company has not returned my deposit. My recent emails have not been returned and the company was not at the address listed when I drove there as of 2/20/23. It was located there when I ordered the shed in February of 2022. I need my deposit back and my order cancelled or I need my deposit back and I will pay in full upon delivery of the shed to my house as promised.

  Business Response

  Date: 02/21/2023

  SPOKE WITH ***** TOLD HIM WE WOULD GET HIM DELIVERED ASAP. **

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  ---

   

   

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 16x24 garage as a gift for my father. When I ordered, the man was very kind and we told him everything that we wanted with the garage and he told us it would be finished in **** weeks. When checking in that time changed to 16 weeks but we werent upset about that. However, they called a week before making the garage to tell us that the company had changed and they couldnt make a 16x24 and wanted to change it to a 14x28. We were upset about it but settled. The evening before they wanted to deliver the garage they called my father to tell him it would be delivered the next day even though my father had an important appointment that day. When I spoke to him (*****) he was extremely rude and said that it had to be delivered that day so he could get his money from the Rent *************** He also proceeded to tell me if we didnt let them deliver that they would cancel my order completely and sell it to someone else but I would still be charged for the permit and down payment. Completely unprofessional as we waited 16 weeks for the garage to be built and had to accommodate their changes yet they wanted us to drop everything for them to deliver in less than 24 hrs of notice! Upon delivery, the garage was not as ordered. There were no windows and no electrical box that we had asked for. When approached about it, we were told that we would have to pay extra for that. I already paid for what we agreed upon so no I will not be paying extra! I expect a refund for the amount of the electrical box and the windows that were discussed. My contracts are also not for the same amount. My payoff should only be $8981.96 as I made a down payment of $367.04 but the new contract says I owe $9726.02! I will file suit over this being fraudulent.

  Business Response

  Date: 02/21/2023

  I HAVE NO IDEA WHAT SHE IS TALKING ABOUT SHE BOUGHT A RENT TO OWN SHED . PAYOFF HAS NOTHING TO DO WITH US. HER CONTRACT IS BETWEEN HER AND THE RENT TO OWN CONTRACT.  SHE NEVER PURCHASED ELECTRIC OR WINDOWS . WHAT SHE PURCHASED IS WHAT SHE RECEIVED. SHE CAN FILE ANYTHING SHE CHOOSES.TY