Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvement

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  10080 E 121st St Ste 139 Fishers, IN 46037-4211

• 

  Great Day Improvements, LLC

  8436 Kao Cir Manassas, VA 20110-1728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 4, 2021
  Amount Paid: $6,077.71 for custom AllView screenroom installation
  
  What the Business Committed to Provide:
  Custom-made AllView screenroom (12' x 8') with lifetime warranty
  Sales representative ***** explicitly stated during presentation that screen repairs would be covered under warranty
  Written Limited Lifetime Warranty covering "all balancers, rollers, locks, keepers, wheels and hardware warranted to operate properly and serve the designed function"
  
  Nature of the Dispute:
  Great Day Improvements is refusing to honor warranty coverage for screen repairs despite:
  Sales representative's explicit verbal promise that screens would be covered
  Company previously performing screen repair in 2023 at no charge as warranty service
  Warranty language that reasonably includes screen components as "hardware" designed to function properly
  
  Business's Attempts to Resolve:
  The business has not attempted genuine resolution. Instead, they have:
  Dismissed sales representative's promises as irrelevant
  Retroactively recharacterized the previous FREE screen repair as a "one-time courtesy" (never presented as such during service)
  Refused to provide documentation supporting their claim that screens were "always excluded"
  Offered only paid service despite established warranty precedent
  
  Additional Issues:
  Company employees **** ****** and ***** ****** have been dismissive and unprofessional
  Business practices appear deceptive: sales reps make promises operations won't honor
  Retroactive policy changes based on "price increases" rather than contract terms
  I referred neighbors and received referral compensation, now questioning company integrity
  
  Desired Resolution:
  Honor the warranty coverage as originally represented and previously provided by performing the needed screen repair at no charge, consistent with the 2023 service and sales promises made.
  Advertising Details:
  Found company through Internet Search PPC Campaign (as noted in original contract).

  Business Response

  Date: 08/05/2025

  We understand your concerns and have thoroughly reviewed your contract and warranty. The warranty clearly outlines that torn or damaged screens are not covered.(See the attachment) As a gesture of goodwill, we previously rescreened at no charge, although it was not required under warranty. We’ve since completed an additional rescreen, which was appropriately billed. While we regret any confusion regarding what was discussed during the sales process, we must rely on the terms of the signed agreement. We appreciate your prior referrals and are sorry to hear of your disappointment. Thank you. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/06/2025

   I am rejecting this response because:
  
  
  BBB Complaint Response - ID ********
  BUSINESS RESPONSE IS COMPLETELY UNSATISFACTORY
  Great Day Improvements' response contains multiple false statements and misrepresentations that demonstrate their continued bad faith in this matter.
  FALSE CLAIM #1: Contract Documentation
  Business Claim: They attached "the contract" showing screens are not covered. FACT: The document they provided appears to be an unsigned template or generic warranty document. I am the party with the actual SIGNED contract dated June 4, 2021 (previously submitted to BBB). Their "attachment" is not a valid contract - it lacks signatures, specific terms, and customer information that appear in the real signed agreement.
  Challenge to Business: If they claim their document is valid, they must prove it by showing:
  Customer signatures matching the actual contract
  Specific project details (12' x 8' AllView screenroom at ***** ****** *** ************* **)
  Contract price of $6,077.71
  Sales representative ******* ********'s information
  FALSE CLAIM #2: Service History
  Business Claim: "We've since completed an additional rescreen, which was appropriately billed." FACT: This is completely false. Great Day Improvements has performed screen repair at my property exactly ONE TIME - in 2023, at no charge, presented as warranty service. They have NOT performed any "additional rescreen" and have NOT billed me for any screen work.
  This false statement appears to be an attempt to create a fictitious service history to support their position.
  FALSE CLAIM #3: "Gesture of Goodwill"
  Business Claim: Previous screen repair was a "gesture of goodwill." FACT: The 2023 screen repair was explicitly handled as standard warranty coverage. No one from the company described it as a "courtesy" or "goodwill gesture" at the time. This retroactive recharacterization is dishonest and demonstrates bad faith.
  Warranty Language Analysis
  The ACTUAL signed warranty (that I provided) covers "All balancers, rollers, locks, keepers, wheels and hardware are warranted to operate properly and serve the designed function." Screen components and their attachment mechanisms are integral hardware of a screen room system designed to function properly. More importantly, sales representative ******* ******** explicitly promised during the sales presentation that screen repairs would be covered under warranty - a material representation that influenced my purchasing decision.
  Pattern of Deceptive Practices
  This response demonstrates Great Day Improvements' continued pattern of:
  Document fraud - presenting unsigned documents as valid contracts
  False service claims - inventing service history that doesn't exist
  Retroactive recharacterization - changing the nature of previous services
  Dismissing sales representations - refusing to honor promises made to close sales
  Resolution Demanded
  I reject this response entirely and demand Great Day Improvements:
  Acknowledge their false statements in this BBB response
  Provide the actual signed contract
  Correct their false service history claims
  Honor the warranty coverage as originally represented and previously provided
  The business's response proves they are unwilling to deal honestly with customers or resolve legitimate complaints. Their submission of false documentation and fictitious service records to the BBB is particularly concerning and may constitute fraud.
  I request BBB's assistance in holding this business accountable for their deceptive practices and false statements.
  Respectfully submitted, ****** ******
  

  Business Response

  Date: 08/15/2025

  Contract Documentation
  Our warranty terms have always excluded coverage for screens. The document provided in our earlier response accurately reflects the applicable warranty language in effect at the time of purchase. While the customer has referenced their own copy of the contract, nothing in that agreement provides coverage for screen material. The absence of customer signatures on our copy does not change the fact that the governing written warranty terms exclude screens from coverage.

  Sales Representative Statements
  The customer’s purchase decision may have been influenced by statements made by their sales representative, ******* ********. However, Mr. ******** is no longer with the company, and any verbal assurances he may have given cannot override or amend the written warranty. Only the documented terms provided at the time of sale are binding.

  2023 Screen Repair
  The prior screen repair performed in 2023 was handled strictly as a one-time courtesy. While this may not have been emphasized to the customer at the time, it does not create or imply warranty coverage where none exists.

  Conclusion
  The customer’s signed agreement governs all warranty matters. Our warranty has never included coverage for screens, and we are under no obligation to provide additional repairs beyond the written terms. We regret that the customer is dissatisfied, but our position remains unchanged. Attached is the full contract that is scanned into her file. We consider this matter closed. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/18/2025

  The business response contains multiple false statements and attempts to mislead the BBB through document manipulation and factual misrepresentations.
  Sales Representative Accountability: The business acknowledges their sales representative ******* ******** made promises about screen coverage but dismisses these representations as irrelevant because he's "no longer with the company." This demonstrates a pattern where the business allows sales representatives to make promises to secure sales but refuses accountability when those promises must be honored. A company is legally responsible for representations made by their authorized agents during the sales process, regardless of current employment status.
  Document Manipulation: The business attempts to submit an unsigned warranty template while dismissing my signed contract dated June 4, 2021. An unsigned document has no legal validity and cannot supersede an actual executed agreement. Their claim that "the absence of customer signatures on our copy does not change" warranty terms is legally incorrect - unsigned documents are not binding contracts.
  Contradictory Statements: The business now claims screens "have always been excluded" from warranty coverage, yet they performed identical screen repair in 2023 at no charge. If screens were truly excluded, no repair would have been performed regardless of "courtesy." Their own actions contradict their current position.
  Retroactive Recharacterization: The business admits the 2023 repair "may not have been emphasized" as courtesy service at the time, confirming they are retroactively changing the characterization of warranty service to support their current refusal.
  Acknowledgment of Sales Misrepresentation: While claiming verbal assurances "cannot override" written warranty, they acknowledge their sales representative made promises about screen coverage. This constitutes deceptive sales practices where promises are made to secure sales but dismissed when warranty claims arise.
  Established Precedent: The business performed identical service in 2023, establishing their own interpretation that such repairs were covered. They cannot now claim screens were "always excluded" when their own service history proves otherwise.
  The business response demonstrates continued deceptive practices through false documentation, factual misstatements, and attempts to avoid accountability for both sales misrepresentations and established service precedents.
  

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the installation, I have encountered multiple significant issues that have rendered the sunroom unsafe, unusable, and not compliant with the signed contract. I have repeatedly attempted to resolve these issues with Great Day Improvements, specifically with their customer advocate, ****** but no satisfactory action has been taken.The specific issues are as follows:Safety Rails (Required by City): On July 12th, 2025, a city inspector visited to review the sunroom. During this inspection, we were explicitly informed that safety rails are required by the city, and the inspector requested ******* phone number to facilitate their installation. However, on July 14th, 2025, ***** falsely stated that "the inspection went perfect." As of today, the sunroom in violation of city codes and creating a safety hazard.Unusable Sunroom Due to Gaps (Insect and Pest Intrusion): I informed ***** that two windows are off track and, more critically, there is a large opening allowing bees and other bugs to enter the room. ***** conveyed that Installation Supervisor *** ******* claimed this "gap" is part of the room's design and that the felt does not extend to the ends. This explanation is unacceptable; this significant opening has rendered the sunroom completely unusable for its intended purpose.Flashing Issues (Contract ************************ The contract explicitly states that the flashing should be covered by shingles. However, the flashing is currently visible. Furthermore, the contract states that all shingles should be the same color (black). The visible flashing only comes in tan, gray, or white, which directly contradicts the contract and negatively impacts the aesthetic of our home. The flashing should not be visible at all.

  Business Response

  Date: 07/30/2025

  We understand your frustration and regret the miscommunication surrounding your inspection and installation. Our team has spoken with you and is actively working to resolve the remaining items. We confirmed the inspector's requirements and will be addressing the handrail and additional concerns this week. A physical schedule date will be provided, and we remain committed to ensuring your project is completed to your satisfaction and in full compliance. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/05/2025

  Most concerns were addressed and rectified. However, I cannot report satisfactory results due to the fact that the issue with the window screen frames has not been resolved. The company's inspector did come out and stated he would get the parts needed to complete the job. As of this email, he has not been back to make the correct installation. I did hear from the customer service person who let me know the inspector from Great Day Improvements would be in touch with us. This call was received on 8/4/2025.

  Sincerely,

  ****** L. ******

  Business Response

  Date: 08/15/2025

  We have resolved the screen concerns noted. During that visit, the customer requested an additional cosmetic item be addressed. We are in the process of coordinating the installation of a 1x2 trim piece to cover a portion of the underlayment. Once this final detail is completed, there will be no remaining items to address. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 08/21/2025

  The issue of the installation of a 1x2 trim piece to cover a portion of the underlaymet is not cosmetic and has not been addressed as of this date, 8/21/25. ***** ******, inspector, was to return to have the issue  corrected when after a rain,he and my husband observed  water gathering in the underlayment.

  Business Response

  Date: 09/03/2025

  We appreciate your feedback and understand the concern regarding the trim and underlayment. This matter was addressed during the service visit on August 22, 2025, and we trust the resolution met expectations. Please dont hesitate to reach out should you have any additional questions or concerns. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/09/2025

  We're not satisfied with the job done by Great Day Improvements, but decided to close the case.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred in my home on 3/30/25 after salesman spent 5 hours with us. We paid a down payment of $4,643.24 for a screened in porch. We were told NO PERMIT was required, found out from ********* it was required and this company was not registered to do business in our area, which was later resolved. We put in the permit application, which was denied due to this company's failure to provide the documentation the Building Commissioner requested. We continued checking with ********* on the status of permit. No documentation was submitted by this company. By May 9, 2025, permit was still denied. On June 11th, we decided to cancel the project due to this company's failure to send in documentation, and we requested our down payment to be refunded as per the contract we signed, which states that if no permit is obtained, the contract is cancelled and the down payment is returned less any expenses the company incurred, if any. Our emails (4)came back as "undeliverable", a Fax came back "busy" , left a message on answering machine. NO COMMUNICATION since June 12th. This company has very poor customer service and very little communication. We are filing a complaint with the Attorney General in ******** and we have hired an attorney to write a letter on our behalf to have our down payment refunded.

  Customer Answer

  Date: 07/30/2025

  This is to inform the BBB that we have reached a resolution with this company in the form of refunding our down payment.

  Business Response

  Date: 07/30/2025

  We acknowledge the frustration this situation has caused and regret the delays and communication issues you experienced. We have been working with your legal representative and are pleased that a resolution has now been reached. We appreciate your patience as we worked through this matter and remain committed to improving our processes moving forward. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 07/30/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Patio Enclosures in *******, owned by Great day Improvements, to come replace the windows on our three-season room. We were told it would take 3-5 days to complete. It is now the 7th business day and it's not close to completion. On day 1 two crew members showed up at 10:30AM and left at ***. One of the crew members publicly urinated on my lawn as witnessed by my wife. These two crew members put in approximately 4 hours a day tops. We are EXTREMELY unhappy and would like some of the cost refunded.

  Business Response

  Date: 07/25/2025

  Thank you for bringing this to our attention. We understand your concerns and, upon learning of the situation, our team escalated the matter to the installer to ensure it was addressed promptly. Were glad to hear the installation was completed and that you are satisfied with the outcome. We will follow up again to confirm that everything meets your expectations and that no further needs remain. We appreciate your patience and the opportunity to resolve this.Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Great Day Improvements in April 2024 to enclose a patio. We were promised that it would be completely finished in time for a wedding party at our property in October. It was not. In fact, the work crew left it in an unsafe state with parts hanging that could fall off or hit someone.They failed time and time again. Finally in June of 2025 they got to a point of the parts working but it was not the promised quality... they had scratched many parts from constant install, uninstall, re-install as they tried to get it right... they had spilled adhesive and tear in screen.I asked for some form of discount so that we could just walk away and leave it in the current state. ****** *******, the district supervisor was extremely rude to me on the phone. He knew that without me even asking,,, his admin had offered me $500 discount and his local supervisor had offered me $1000. But ****** told me he didn't care about what happened, refused to listen to me try to explain it and instead offered me a gift card - pretending he didnt know what was previously offered, When I called him out on it. ****** ******* eventaully admitted that he was being unreasonable intentionally. This is terrible customer service. When I asked to talk to his boss, ****** ******* said he does not have a boss.

  Business Response

  Date: 07/25/2025

  Thank you for your feedback. While were pleased the project was ultimately completed and all concerns addressed, as confirmed by the signed Certificate of Satisfaction, we regret that the overall experience did not meet your expectations. We understand there were delays and frustrations during the process and, out of goodwill, our team offered a gesture intended to acknowledge that inconvenience. While we were unable to accommodate your requested of $5,000 in compensation, we did attempt to reach a resolution in good faith. Multiple follow-up calls and conversations were made, including efforts to escalate the matter per your request, but communication remained difficult despite our continued outreach. We remain open to reasonable dialogue to bring closure to this matter. If you would like to re-engage in a constructive conversation, were available and willing to speak further. Thank you.

  - The Great Day Improvements

  
  

  Customer Answer

  Date: 07/25/2025

   I am rejecting this response because:
  I am seeking an apology for the rude and disrespectful way that ****** ******* treated me.   Also I want someone to listen to the fact that the world is not completed to their advertised standards.   The windows leak when it rains.   There are scratches caused by their construction.   There is spilled adhesive and hole in screen.

  Customer Answer

  Date: 07/30/2025

  ****** ******* called me on July 29, 2029. 

  He made matters worse.

  He said that he would not fix the remaining issues unless I agreed to elimination of his previously offered small discount on the overall project.

  I dont understand why I would need to essentially pay them more money to get the project completed up to their promised standards.   

  ****** ******* continues to be extremely difficult to work with.  I have asked repeatedly to speak to his boss and he says that is impossible.

  I told him that I am tired of the back and forth and scheduling of visits only to have no one show up, or they show up with the wrong parts and immediately leave etc.  I would prefer that he give me fair compensation and leave the project as is.  If he wont do that I told him to send the crew out and fix it.     ****** said that he could do both of those options but he won't.

  I still need help to get this resolved.

   

   

  Business Response

  Date: 08/01/2025

  Our Installation Supervisor and Regional Manager have both made multiple attempts to connect directly by phone, but unfortunately, we have not yet heard back from you. While weve had some exchanges by email, this is the first time weve been made aware of any service-related concerns such as leaking windows,scratches, adhesive spills, or screen damage. We take these matters seriously and are committed to addressing them appropriately. We will continue making efforts to reach you and encourage you to return our calls so we can work toward a resolution. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/02/2025

  ****** ******* of Great Day Improvements is misrepresenting his communication with me.  He continues to be rude.  He also claims they will come out to fix it, if I agree to return he discount they already promised me.  

  Since Great Day improvements has an *************************** being unable to complete the work with high quality, I gave ****** ******* the opportunity to increase that discount and let me do my own repairs.  He has repeatedly refused.  Therefore I told him to have his scheduler contact me with a date to come out again.  This will start a new round of scheduling dates where I take off work, they dont show up or show up without the parts they need or a crew that doesnt know what they are doing, etc etc.

   

  Business Response

  Date: 08/12/2025

  We recently had a conference call to discuss the outstanding items on your project. To move forward efficiently, we have asked you to schedule a time with *****, our installation supervisor, to review the specific issues you feel still need attention. Once you and ***** agree on what remains to be done, we will order any required materials, keep you informed about delivery and inspection, and arrange the final work accordingly. After all agreed-upon work is completed, we will process the final contract payment adjustment of approximately $2,900, which represents the last 10% owed. We regret any past miscommunications and want to assure you that all further conversations will be followed up in writing with all stakeholders copied, to maintain transparency and avoid confusion. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to install a 3-season patio sunroom on 8/19/24. Upon the installation, I was getting moisture under the structure when it rained. I contacted the salesperson who came to my house to sell me the product with all the good promises that came with it; hence, convinced to buy the product. A balance of. $5700 was left, and I was told the problem would be fixed once I settled that amount. I respected their judgment and fulfilled that obligation only to realize that I was fooled. It took so many phone calls to finally get them to come and "fix" the problem. They came out on two different occasions, and the issue is still not fixed. Now they are trying to say that there is a pre-existing condition that was never there to begin with, when I previously had the structure that was replaced by them. It's almost a year now, and the place is not usable. My $19000 has gone down the toilet. I am very upset about this situation, and I would never recommend them to anyone. Please advise. Thanks

  Business Response

  Date: 07/23/2025

  Thank you for your feedback. We understand your concerns and want to clarify that the issues you're experiencing are related to the existing concrete slab, which falls outside the scope of our warranty. It is in your contract that we do not warrant existing structures/pre-existing conditions. Despite this, we have made multiple efforts to assist, sending out two subcontractors, our installation supervisor, and the original contractor to assess the situation. Each visit confirmed the same conclusion: the root of the problem lies with the concrete. Our team has communicated this clearly throughout the process, and we’ve done our best to help in good faith, even though the issue is not related to our product or installation. At this point, there is nothing further we can do.

  - The Patio Enclosures Team

  Customer Answer

  Date: 07/29/2025

   I am rejecting this response because: i have never had any problem with the concrete slab for all these 22 years that we have been in this house. Since you guys installed the patio,  now we have moisture coming in between where the  structure meets the floor. This tells me there is something wrong with the installation. Going back to all this; when your sales person stepped foot on my property, he told me  point blank that you guys will guarantee good work ensuring that everything is tight sealed upon installation.  Be mindful that when I first complained about the leakage, I contacted the your Sales Rep and he told me that if I am able to pay the rest of the money I owe which was about $5700 your company would come and fix the problem. Little did I know that I was been fooled and tricked. Since the installation was done last August which is almost a year now, I have not been able to use the place and the $19000 project has gone waste. You should send the original installers to come and fix the problem instead of sending other folks from your company. I am highly disappointed with your company and I am surprised that we are going back and forth with this issue and now you are telling me that the problem is a  pre-existing one which is an absolute and blatant lie and very offensive to me. Please, send the original installers to come and fix the problem before this  takes a different twist. 
  
  
  
  

  Business Response

  Date: 08/06/2025

  The original contractor has visited the site and carefully assessed the situation. All findings have consistently pointed to the condition of the existing concrete slab as the root cause of the moisture issue.
  This has been clearly communicated by both our operations and field teams. Unfortunately, as this is not a defect in the structure we installed, but rather an issue related to the preexisting concrete, there is no corrective action we can take that would resolve the problem within the scope of our work. We understand this is not the outcome you had hoped for, but we have exhausted all reasonable options on our end. While we regret that you're dissatisfied, we must reiterate that this matter falls outside our responsibility. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/14/2025

  I have come to the realization that you guys don't want to fix the problem but instead continue to blame the condition of the concrete slab which was not a problem to begin with before the installation. The very fisrt day your Sales rep came to my house to sell your product, we went around the old structure and he clearly told me that you guys would inform me about any unusual condition you see before the installation. He also stated that the structure would be solid, well sealed and no leakage. Upon hearing all these promises, i trusted the work to be performed by your company and did not hesitate to quickly sign the $19000  contract to begin. Little did I know that the same thing that was discussed was going to happen. If we can treat each other like family in this world, the world will be a better place. "Do to others what you would have them do to you". Matthew 7:12. It's almost a year and this $19000 project has never being used and gone  waste because you guys don't care and don't want to make it right. I am done with this back and forth with you guys.

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Project Proposal 4/3/2025 $43,446.82
  3 x 30%/30%/30% with balance due upon completion payment installments
  First payment 4/29/2025, Second payment 5/20/2025, Third 6/17/2025
  Final payment not made as work was not completed.
  Materials were defective, left project incomplete and no one will return our calls. Also not all materials were received. Altered framing around door which was not agreed upon. We have tried to call project leader, sales individual, corporate leaving voice messages and also text but no responses.
  Filed a dispute with credit card companies for incomplete work.

  Business Response

  Date: 07/21/2025

  Please be assured that member of our team reached out to you on July 14 to inform you that the punch materials have been ordered and are expected to arrive by August 4. The punch visit will be scheduled promptly after the materials are received. We understand your concerns regarding the project and apologize for any inconvenience caused. We remain committed to resolving the outstanding issues and completing your project to your satisfaction. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/21/2025

   I am rejecting this response because: 

  They still have not contacted us to discuss the door. We have asked for a picture of the door since day one but still no information.
  

  Also the door was NEVER to have wood framing as we purchased an aluminum enclosure. We’re not positive the wood is treated and by this point may have termites. Plus the window above the door (transom) is too small and the installer took the side window away. Again no phone call or any response regarding the door, the sales person ***** originally assured us everything will be great, now not answering or calling us. 
  

  We don’t know what is ordered and would like a phone call or a visit from ***** or the management to discuss before the installers come on property. 

  
  
  
  

  
  

  Business Response

  Date: 07/31/2025

  Please be assured that materials are expected to arrive by 8/4, and no further work will be scheduled until we verify all items have been received. In the meantime, we will arrange for a member of our team, either ***** or a manager, to reach out to review what has been ordered and address your questions prior to any return visit by our installers. We are committed to resolving these issues appropriately. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 08/01/2025

   I am rejecting this response because:
  Although we finally received communication from **** they cannot verify which door is being delivered.  ***** guaranteed we would receive the door we requested back in April and is still not on order.  Also the transom window is too small and from our understanding a new transom window will not be included in this next installation. Which means they will have to come back again, if they do, I'm sure we will not hear from them again and we have to do this all over again. 
  
  Note a ******* ***** measured the room on May 13th.  They should have the measurements and can bring all materials, including the correct door window transom for one installation.  We should not have to wait for measurements from May 13th.  

  On a positive note, **** guaranteed they would remove the wood, they installed, which was never part of the design and take care of any stucco fill-in from their error.  And that the door would have a side window with full transom window which was originally agreed upon with *****, the designer, during our on-site consultation.  

  We hope for a confirmation on the window slider door that is being supplied, all products being delivered and installed at one time in the coming weeks.

  
  

• Initial Complaint

  Date:07/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase room addition from Great Day Home Improvement/Patio Enclosures. Process started out fine. ***************** was great. Project completed October 2025. Communication with company once initial payment was made was terrible. Have had some issues that are still covered under warranty. Have been waiting months for someone to show up to fix leak and window. Was supposed to be out by us last week. No sho and no call. Again battling to get any kind of response from them. Extremely disappointing and frustrating. Especially considering for the money we spent with them.

  Business Response

  Date: 07/16/2025

  Thank you for your candid feedback. We understand your frustration and sincerely regret the delays and lack of communication you've experienced following project completion. While were glad the initial process and installation went well, the service issues you've described fall short of the standard we aim to uphold. We do see that your service has been scheduled, and were committed to resolving the warranty concerns promptly. We appreciate your patience and the opportunity to make this right.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025 our enclosed patio was installed by Great Day Improvements but left before the storm door was installed. A few days later they arrived to install the storm door. About the same time they were finished we had to leave for a doctors appointment and did not fully inspect the door. A few days later we noticed that the storm door had been installed backwards. The inside of the door was facing outside and the outside was facing inside making it impossible to raise or lower the window from the inside. Contacted the Area Installation Manager who didn't understand what the issue was until he was sent photos of the outside of the door. He said that it would be addressed as soon as a crew was available. Every week it has been the same response, he is trying to work us in. Same response from the Operations Administrator. It has been several weeks and the door has not been replaced. We financed with Green Sky and Great Day Improvements has been paid in full so I expect they don't feel a need to correct this issue. Not a great way to do business.

  Business Response

  Date: 06/27/2025

  Thank you for your feedback. We understand your frustration and sincerely apologize for the continued delay in resolving the storm door issue. We are actively working to get a confirmed ship date for the replacement door, but unfortunately, we havent received one from the manufacturer yet. We have been in contact with your wife on 6/5 and 6/16, and we've asked our team to reach out to you directly as well to keep communication clear and consistent. Please know we remain committed to making this right and appreciate your continued patience as we work through this.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 06/29/2025

   I am rejecting this response because:
  
  This is the same type of run around we have had for 3 months.  Interesting, a day or two after we submitted this complaint a repairman from the company came by and said he was here to adjust a window.  I explained to this very nice gentleman that the window was not the problem it was the storm door and showed it to him.  Understandably he was amazed that it was installed backwards and that it was taking this long to get it replaced.  Although he said good help is getting harder to find but said nothing about supply chain issues. He said that he will look around the warehouse and try to find a door, and if none are there he will ensure one is ordered and he would be the one to install it.  I guess my burning question is they were made aware of this issue months ago and if it takes this long to get a door assuming it was ordered then, what about other material for this type of enclosure.  

  Incidentally, my wife has been on me almost weekly about this door and if anyone called her, which she says no one has, then she would have said something to me.

  In conclusion, supply chain issues have been pretty much resolved since Covid, so we will wait and see how long it takes for the door to arrive.  Since we financed with GREENSKY, Patio Enclosures has been paid in full so we have no leverage to move this thing along.  

  Business Response

  Date: 07/07/2025

  Thank you for your detailed feedback, and we completely understand your frustration. You're absolutely rightthis issue has taken far too long to resolve. The door should be arriving on 7/10 and well be in touch to confirm the installation once the door is delivered. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 07/15/2025

  It is now July 15, 2025 and have yet to hear from the company if the door has arrived.  Still waiting for an installation date, thanks.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Patio installed 10/2024
  - Contacted company immediately and informed them that it was installed incorrectly. Several 20+ emails and phone calls went unanswered.
  - 02/2025 contractor arrived and took measurements and photos and agreed the patio was installed improperly. He estimated repairs would be completed April 2025.
  - Phone calls and emails are not returned.
  - Waiting on resolution.

  Business Response

  Date: 06/20/2025

  Thank you for your feedback. We’re surprised to hear this, as we have a signed Certificate of Satisfaction on file and no documented issues regarding your project. Our team has tried to get in touch to better understand your concerns, but we haven’t been able to connect. Please check your Voicemail and email so we can address this directly and work toward a resolution.

   

  - The Great Day Improvements Team